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       Clapham Common Tube evacuation: Better training needed - RAIB
        
 (HTM) Source
        
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       Andrew Hall, the RAIB's chief inspector of rail accidents, said: "Out-
       of-course events can rapidly escalate into emergencies if not
       responded to promptly and effectively.
        
       "During this incident staff didn't fully appreciate the emerging
       safety risk when passengers' behaviour began to escalate as they
       became increasingly anxious.
        
       "When passengers did not receive suitable information about the nature
       of the incident and the actions they should take, nor see action they
       would have expected to be taken, they turned to desperate measures to
       self-evacuate.
        
       "RAIB investigated a similar incident at Holland Park in 2013...
       However, it was subsequently removed from the training syllabus and
       since then knowledge of the lessons learnt may well have begun to
       fade."
        
       Nick Dent, London Underground's director of customer operations, said:
       "I would like to apologise again for the distress this incident caused
       to customers at Clapham Common and would like to reassure Londoners
       that we are continuing to do all we can to ensure the safety of
       everyone on the Tube.
        
       "We welcome any opportunities to learn lessons from incidents on our
       network and, following our own investigation last year, we are already
       making good progress on the recommendations from the RAIB."
        
        
        
        
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