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London Drugs president tight-lipped over recent cyberattack
(HTM) Source
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The doors are open again at London Drugs retail stores across Western
Canada, but the president and chief operating officer's lips are
sealed about the nature of the cyberattack that forced the closure of
the company's 79 outlets more than a week ago.
Clint Mahlman says the company "can't and won't" release details about
the attack that closed its stores on April 28, because doing so would
put the company further at risk.
"These attacks have very consistent patterns," he told CBC's Ian
Hanomansing in an exclusive interview, in which he referred to
"international threat actors."
"One of those methods is they monitor media and they look at media,
social media, customer speculation as forms of intelligence to further
determine if they can attack us through different ways and through
different leverage points."
London Drugs stores started to reopen over the weekend, and all
locations had reopened by Tuesday.
Mahlman said the investigation into the attack is ongoing.
It's unclear why London Drugs was targeted, he said, but he noted that
the company is targeted by thousands of cyberattacks each day.
**_WATCH | London Drugs president says investigation will take
months:_**
### 'We really don't know' why London Drugs was targeted in
cyberattack, president says
Clint Mahlman, president and chief operating officer of London Drugs,
says the investigation is ongoing and his company will work to re-open
'in a safe, secure and methodical way.'
## 'No evidence' customer data was compromised
Mahlman said experts are sifting through "massive" amounts of data but
at this time, he said, "we have no evidence that a customer database
has been compromised."
However, he said, there are no guarantees and the investigation will
likely continue for months.
"I can never guarantee 100 per cent because no organization can ever
reasonably guarantee 100 per cent with the level of sophistication and
resources that these international threat actors are deploying."
He assured customers that London Drugs has employed the best expertise
and technology in the business to keep their data safe. However, as
long as customers have access to profiles and its systems, there is
always an entry point for hackers.
"We have every belief that we have done everything humanly possible
and technically possible," he said.
If there are any concerns around customer information, the company
will contact people directly, Mahlman said.
## Staff paid during closure
Staff continued to be paid during the multi-day closure, Mahlman said.
He added that the company went ahead with employee anniversary
celebrations, including recognizing its first 50-year staff member.
"We wouldn't allow these threat actors to take away that celebration
of these hard-working people," he said.
** _WATCH | Malhman says there's no evidence customer information was
compromised:_**
### COO responds after hackers force London Drugs shutdown
London Drugs president and COO Clint Mahlman tells The National's Ian
Hanomansing about the cyberattack that shut down all of its stores for
days and how an outpouring of support from staff and the community
helped the company navigate the crisis.
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