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       Canada Post not delivering to London townhouse complex
        
 (HTM) Source
        
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       It was around mid-March when residents of a townhouse complex at 305
       Briarhill Ave. noticed their mail hadn't been delivered for over a
       week. That prompted Kevin Traill to contact a Canada Post
       representative, "She explained the issue was to do with dogs in the
       neighbourhood and within a few days it seemed to be resolved, but that
       was short-lived."
        
       Four of the complex residents had been asked to sign waivers assuring
       Canada Post that their dogs would not be off-leash. Three agreed, but
       the fourth?
        
       "From my understanding, there is one individual from within this
       complex that seems to be the issue and that one stops all delivery,"
       according to Lisa Smith, senior property manager with Norquay Property
       Management.
        
       The complex has 151 rental townhouse units. It covers approximately
       two square city blocks.
        
       "This individual is a fair distance away from many of the other homes
       within this complex," Smith explained to CTV News. "So why stop
       everybody? Would that happen in a municipal, single dwelling home?
       No."
        
       Traill also questions what happens if, in the future, an off-leash dog
       from another neighbourhood wanders into the complex. Could they lose
       their mail delivery again?
        
       Lisa Smith and Kevin Traill, seen on May 8, 2024, discuss efforts to
       get mail delivery restored for 305 Briarhill Ave. (Gerry Dewan/CTV
       News London)
        
       For now, all residents have to pick-up their mail at the Canada Post
       administration building 955 Highbury Ave., south of Oxford Street.
       Whoever picks up the mail has to have identification for each person
       in the home that's getting mail.
        
       Traill said there are other challenges, "I feel for any neighbour here
       who's elderly or doesn't have a car. It's just a rough situation for
       everybody living here; one, I'm sure, everybody wants resolved."
        
       The London Animal Care Centre will often be requested to respond in
       circumstances like this. They say they are familiar with the
       situations at 305 Briarhill Ave., but administrators said they haven't
       received a formal complaint of a dog at large and they would need a
       specific unit number to address any concerns with the owner; that
       information hasn't been given to them.
        
       In a statement to CTV News, Canada Post confirmed, "…there were
       several incidents that put our delivery agent at risk at the townhouse
       complex with multiple loose dogs."
        
       The continued, "This was a serious cause of concern for our delivery
       agent and service was temporarily suspended to a part of the
       neighborhood. We have sent out letters of assurances to known
       residences within the townhouse complex with dogs and are working with
       the complex management to resolve the situation and hope to resume
       delivery as soon as possible when it is safe to do so."
        
       "At Canada Post, we are proud to deliver our customers' packages and
       mail. That's why we need to ensure our employees can do it safely.
       This is our number one priority and responsibility as an employer to
       every employee," the statement said.
        
        
        
        
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