[HN Gopher] Show HN: FullStory - Private-by-Default Mobile Analy...
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Show HN: FullStory - Private-by-Default Mobile Analytics
Author : mmastrac
Score : 46 points
Date : 2020-03-31 18:31 UTC (4 hours ago)
(HTM) web link (bionic.fullstory.com)
(TXT) w3m dump (bionic.fullstory.com)
| myu701 wrote:
| The kicker for this is whether the user is in control of the
| amount of masking going on or not.
|
| If the app maker is in control, and the user can do nothing but
| use the app or not, then while the new defaults are better than
| nothing, I will continue to have all known FS domain names
| blocked on my devices / not use said apps at all.
|
| Can the user permanently set and forget a "I don't care if the
| devs want analytics, they aren't getting them from me" flag in
| the app? If yes, good. If yes by default, better.
|
| Can the user see what the analytics wants to unmask? If yes,
| good. Can they permanently make surgical tweaks to the unmasks to
| not unmask certain fields? If yes, better and impressive.
|
| Edit: the wireframing and reconstructing from xaml views is quite
| the technical innovation, better than screenshots indeed.
| mmastrac wrote:
| We offer a small level of control via the FS.consent API that
| we have available across platforms
| (https://developer.fullstory.com/consent), but at this time the
| app maker is really in control.
|
| I'd love to have us give better controls to end-users -- we're
| still investigating ways for users to better control things
| like that on their own devices. The web makes this a bit easier
| with adchoices (ie: setting cross-domain cookies opting out)
| and the ability to more easily block domain patterns with
| browser plugins.
|
| We have an internal team that is dedicated purely to privacy
| innovation and I'll bring this up with them.
|
| > Edit: the wireframing and reconstructing from xaml views is
| quite the technical innovation, better than screenshots indeed.
|
| Thanks! This took us a _long_ time to get right, as you can
| imagine.
| Dustie wrote:
| Seems simple enough: To turn on any analytics users should be
| redirected from the app to the webpage. Anyone that doesn't
| go there and turn it on should have it off no matter what the
| app developer does. But I'm guessing you don't _really_ want
| to make it a user choice.
| [deleted]
| mmastrac wrote:
| Hey all - we've been working on a brand new approach to mobile
| analytics and session capture for the last 4 1/2 years. Our team
| is ultra-focused on building something that we can be comfortable
| with using in apps on our own devices and we're very happy with
| the balance we have struck.
|
| This blog post scratches the surface on the approach we're taking
| and how we've balanced privacy and fidelity.
|
| The product page has some additional info as well:
|
| https://www.fullstory.com/mobile-apps/
|
| Happy to answer any questions about how we are doing this, how
| we're putting privacy first, or technical questions. Some other
| folks from the team will be around as well.
| lachyg wrote:
| There is a demo request form, but no information on whether
| it's generally available. Is it?
| mmastrac wrote:
| It is generally available, but we're throttling new customers
| while we scale up as the privacy features require a slightly
| higher level of hand-holding (we'd rather launch slower than
| risk someone accidentally capturing sensitive information).
| k2xl wrote:
| love fullstory - great atlanta company, and i know a bunch of
| people that work there are stellar! an issue i've had with them
| is the cost is very high in comparison to other products in the
| space.
|
| something that is interesting to note is how similar to UI is to
| their competitor LogRocket. I don't know who copied who (or maybe
| they both copied someone else?), but the similarities in look and
| feel were very uncanny
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(page generated 2020-03-31 23:00 UTC)