[HN Gopher] Pricing Your Product
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       Pricing Your Product
        
       Author : wanderer42
       Score  : 149 points
       Date   : 2020-05-02 17:19 UTC (5 hours ago)
        
 (HTM) web link (www.sequoiacap.com)
 (TXT) w3m dump (www.sequoiacap.com)
        
       | mcsoft wrote:
       | It's insightful to learn that in their guide on pricing Sequoia
       | cites Phil Libin, then-CEO of Sequoia-backed Evernote, who was
       | later kicked out exactly because the company struggled to find
       | the right pricing model.
        
         | vmception wrote:
         | Reminds me of seeing job posting's from Softbank for a
         | "Valuation's Director" immediately after finmeme accounts
         | trashed the WeWork S-1
        
       | throwaway7281 wrote:
       | Value-based pricing is the worst societal invention. Imagine a
       | medicine can be made from simple ingredients, but you discovered
       | a recipe by accident. It's very valuable since it might save
       | lives, so the value is high, the cost is low and you can reap the
       | benefit on the mere basis that you discovered something by
       | accident. You also need to make sure that no one "gets it", so do
       | not educate people, just milk them - and in the worst case,
       | mislead them, work against any threat "knowledge" would pose.
       | 
       | Mundus vult decipi, ergo decipiatur.
       | 
       | Imagine a world, where progress and invention would be something
       | shared and done not out of greed but out of ability and
       | ultimately generosity that would add to the grace of our race.
       | 
       | Instead we celebrate greed, as if we were a bunch of apes.
       | 
       | My fear is that human society needs to reach new lows before we
       | actually have the chance to see our own potential (and then it
       | might be too late, anyway).
        
         | cortesoft wrote:
         | There are consequences to an economy where the margin is fixed
         | across all industry... just look at the free internet... since
         | the you basically get paid for eyeballs, with no premium for
         | providing more value (a visitor gives you the same per user
         | price for ads no matter the quality of the content), there is a
         | race for cheap content that appeals to the most number of
         | people... you don't get investment in companies that provide
         | high value, because you don't get more return for high value.
        
         | exolymph wrote:
         | Supply and demand dynamics =/= invention, but rather
         | description.
        
           | throwaway7281 wrote:
           | I understand the price signal and the process of price
           | detection through the myriads of needs and abilities. That's
           | all fine and actually great, as a relatively robust
           | distributed system.
           | 
           | What I do not get is why keeping people in the dark is a
           | cornerstone to many endeavours - value-based pricing just
           | being an example of that.
           | 
           | Edit: maybe I spend too much time in the open source world
           | and mistake it for some model setup for other parts of
           | society that do not work like that at all.
        
         | fsloth wrote:
         | Value based pricing is not about obfuscating your product.
         | 
         | If you manage to get extra revenues because the market values
         | what you have you can invest the surplus to more better
         | products.
         | 
         | The point is, you shouldn't dictate what users value your
         | product, let the users dictate it.
         | 
         | "Imagine a world, where progress and invention would be
         | something shared and done not out of greed but out of ability
         | and ultimately generosity that would add to the grace of our
         | race."
         | 
         | The first gotcha there is figuring out what exactly _is_ the
         | grace of the race. Most entities that successfully employ these
         | sort of mission statements are dictatorships and the like and I
         | 'm sure you didn't mean that.
         | 
         | I think the first hurdle to get over is that world is complex
         | and us people are not smart enough to handle all of that.
        
       | lpolovets wrote:
       | One of the biggest lessons I've learned as a VC in the past few
       | years is that pricing really has to be aligned with and
       | proportional to the value your product provides. If someone gets
       | $100 of value per seat and you charge $15/seat, that's great. If
       | you charge $15/seat for a product that creates value per
       | gigabyte, people start gaming the system. E.g. they'll buy one
       | seat for their company and ask that person to be the proxy user
       | for your product. Or if you charge $10/GB and people get $20/GB
       | of value of the first few gigabytes and then $5/GB of value after
       | that, you're going to run into problems.
       | 
       | So figure out how users perceive and quantify your value to
       | themselves, and then try to come up with a simple pricing scheme
       | that captures 10-25% of that value. That way every time someone
       | pays you $1, they get $4-$10 of value, and that's a no brainer
       | purchase.
       | 
       | Getting pricing right has a huge ROI across the board. Good
       | pricing improves margins, reduces sales friction, and creates
       | happier customers.
       | 
       | The best book that I've read on pricing is Monetizing Innovation:
       | https://www.amazon.com/Monetizing-Innovation-Companies-Desig...
        
       | jkuria wrote:
       | ICYMI (Was on the front page most of the day 2 weeks ago):
       | 
       | Once you figure out general price, here's a good guide to Pricing
       | Plans
       | 
       | https://capitalandgrowth.org/answers/Article/3169972/The-Def...
        
       | GCA10 wrote:
       | The article hits its stride at paragraph 14, where they talk
       | about the importance of "value-based pricing" rather than "cost-
       | based pricing."
       | 
       | My wake-up moment came in 2013 or so, when I was pricing the
       | digital version of a long-ago print book I'd written. ("Merchants
       | of Debt"). I knew that it kept finding a niche audience among
       | investment bankers and people who want to be investment bankers.
       | 
       | E-book prices were dropping, and I wanted to get full value from
       | my best customers without seeming out of step with the market.
       | After all, most finance types can afford to be price-insensitive,
       | but they still want to feel like they're getting good value. The
       | solution was to create an unabridged edition for $9.99, and a
       | condensed edition (about 40% of the content) for $3.99. Truth is,
       | the condensed edition gets very few orders. But the fact that it
       | exists makes it much easier for serious buyers to pay up for the
       | full edition.
       | 
       | Knowing the customer's frame of mind -- which usually is quite
       | nuanced -- is the key. Especially when, as the Sequoia folks
       | point out, the marginal cost of another digital copy is always
       | very close to zero.
        
         | duxup wrote:
         | I fall for this time and again.
         | 
         | I want to buy a board game. I've already decided I'm buying it
         | but hey there is a deluxe version for a price I wasn't planning
         | to pay... so yeah I buy it.
        
           | ludocode wrote:
           | Interesting example. With board games I avoid the deluxe
           | versions because they're often incompatible with expansions.
           | Power Grid and Settlers of Catan come to mind.
        
       | eruci wrote:
       | Pricing is HARD. I launched a SaaS in 2016 with a 100eur per
       | month recurring plan. only 5 signups in two years. Then around
       | 2018 someone wrote me "that's incredibly cheap. why?" So, I
       | doubled it to 200eur per month. Today there are 60 recurring
       | plans at 200 per month, and only 3 @100(grandfathered plans from
       | the early days.)
       | 
       | Clients tend to think that if something seems too cheap,
       | something is wrong with it.
        
       | 101008 wrote:
       | My problem with this advice of testing your pricing strategy is
       | how to communicate this to actual customers. Maybe this isn't a
       | thing in Europe or USA; but in third-world countries a change in
       | the price it is important and something your customers want to
       | know.
       | 
       | If I set my prices higher, I can't change it for my current
       | customers. They will get mad. So I ahve to create a full logic on
       | the backend for customers created after X date, etc. It is a
       | mess.
       | 
       | If I set my prices lower (i.e., display lower prices on landing
       | page, etc), my current customers will get mad at me if I don't
       | change them for them too ("Why I am paying more than the price
       | you are saying this costs?"), etc.
       | 
       | So for me, this strategy of A/B testing prices, find the right
       | price, etc, has been always too complicated to implement. When I
       | tried, I end up adding more problems to me to deal with, and at
       | the end I couldn't analyze the trends I wanted it.
        
         | kbos87 wrote:
         | Maintaining that book of past prices, who is on them, the
         | discounts they negotiated, the feature formulation they had -
         | its a nightmarish web of complexity even at large SaaS vendors.
        
           | cameronbrown wrote:
           | I really can't imagine why. This seems like one of those self
           | contained problems where some PricingService and a DB returns
           | a number and deals with all the complexity internally. That
           | seems like the logical place where you'd do A/B testing of
           | prices and the like.
        
         | pavlov wrote:
         | One trick you can use is to figure out a set of product
         | parameters that you can tweak into new combinations to create
         | lots of pricing plans. They may be effectively identical to
         | previous ones as far as your cost and engineering are
         | concerned, but different enough that customers don't feel
         | someone is getting a different price for the same thing.
         | 
         | E.g. your previous "Medium Starter" plan included 10 foobags
         | and up to 1.5 zoffobytes of data for a price of $19. Your new
         | "Basic Plus" plan includes 15 foobags and 1.2 zoffobytes for
         | $25.
        
           | andi999 wrote:
           | I didnt buy a robot vacuum because of this. There was a crazy
           | amount of different ones from the same company with different
           | pricings. Maybe it is better now. But usually I want a
           | product which fulfills my supposed needs for a reasonable
           | price. Too many different products (especially from the same
           | vendor) give me the certainty no matter which one I choose
           | one or the other criterium will fail.
        
       | dang wrote:
       | This is a stub root comment to collect comments about website
       | formatting, which have been transferred hither.
        
         | eliseumds wrote:
         | Oh wow, that contrast is terrible (Chrome Mobile, Android).
        
           | dredmorbius wrote:
           | https://outline.com/CGsLnv
           | 
           | (But yes)
        
         | paullth wrote:
         | Why not just have white text on a white background? No idea
         | what's in the article
        
           | throwawaysea wrote:
           | On Desktop I see black text on white background, although the
           | videos don't seem to load.
        
           | vulcan01 wrote:
           | Reading mode to the rescue!
        
           | robertbalent wrote:
           | Only if you disable JavaScript it's white text on white
           | background.
           | 
           | It's current trend to write CSS styles in JavaScript.
        
           | tasuki wrote:
           | It's like #222 on #FFF ... not bad contrast?
        
             | lonelappde wrote:
             | Extra thin font violates accessibility standards.
        
             | paullth wrote:
             | Not sure why, but on my phone it's barely readable.
        
               | xellisx wrote:
               | The font could be made bold..
        
               | pests wrote:
               | Night mode or dark theme related maybe?
               | 
               | Some sites don't set a body background color thinking it
               | will always be white.
               | 
               | Might be related.
        
           | duxup wrote:
           | Firefox reader view saves me on a regular basis.
        
         | helaoban wrote:
         | That website is a crime against humanity.
        
           | dang wrote:
           | Maybe so, but please don't post unsubstantive comments to
           | this one.
        
         | paulcole wrote:
         | I found this to be quite readable. Nicely designed site!
        
         | gramakri wrote:
         | On mobile, the text is barely readable
        
       | paulpauper wrote:
       | How ironic given that it's biggest winners in its portfolio are
       | companies that never sold anything (at least not initially),
       | Linkedin and Instagram for example.
        
         | duxup wrote:
         | The article seems to indicate that Linked In has made a lot of
         | money selling services.
        
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       (page generated 2020-05-02 23:00 UTC)