[HN Gopher] Ask HN: What are the least competitive consumer and ...
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       Ask HN: What are the least competitive consumer and enterprise
       markets?
        
       My experiment in working backwards from market to problems to
       solutions:  1. Start with listing markets that have a low degree of
       competition, but don't have a mega-monopoly owning them. These will
       mostly be small markets.  2. Examine the problem space within each
       and see if new technology (SW / HW) can deliver 10x improvements.
       3. Determine whether these markets are a short enough hop away from
       deeper ones.  It's surprisingly hard to get a "map" of existing
       markets, but am curious about those the community can readily
       identify.
        
       Author : trevett
       Score  : 63 points
       Date   : 2020-08-05 23:48 UTC (23 hours ago)
        
       | ideals wrote:
       | Services that sell to HOAs
       | 
       | This is something I've been thinking about since my HOA sent me
       | an email a month ago warning me that the sidewalk outside my
       | property may be damaged and in need of repair because if someone
       | tripped I'd be liable for this. Of course the email had a bunch
       | of red and gold text.
       | 
       | Luckily for me they already had a concrete cutting company come
       | by and survey the area and provide estimates for each plot.
       | 
       | My bill would be about $200 to fix the sidewalk. I looked outside
       | and it was totally level and no edges exposed.
       | 
       | In really small print at the bottom of the email was information
       | telling me it was optional to do, but again I might be liable if
       | anything happens.
       | 
       | Today I saw this person outside doing the concrete repairs. It
       | was a guy with a small trailer and grinding down the sidewalk
       | with an angle grinder and a vacuum to suck up the dust.
       | 
       | This basic concrete cutting job is pulling money in if he can go
       | around and tell all the HOAs about the urgent need to fix
       | sidewalks and HOAs pass that along to all the residents.
       | 
       | How many people paid the $200 "to be on the safe side"?
       | 
       | Now you repeat for all the other services you can think about for
       | home maintenance and repair and contact HOAs with estimates they
       | can pass along.
        
         | tmaly wrote:
         | I would love to get rid of my HOA to be honest. We have a
         | property management company that interfaces with them. I put in
         | a change request back in early June. I am still waiting for
         | approval.
         | 
         | My neighbor mentioned something about bylaws and the
         | requirement for HOAs is only 20 years. That is up in December.
         | However, I have to confirm that.
        
         | brailsafe wrote:
         | So, you wouldn't really be liable for this right?
        
         | gruez wrote:
         | >because if someone tripped I'd be liable for this
         | 
         | isn't the sidewalk the city's responsibility? Also, wouldn't
         | your homeowner's insurance cover it?
         | 
         | >In really small print at the bottom of the email was
         | information telling me it was optional to do, but again I might
         | be liable if anything happens.
         | 
         | Honestly the arrangement seems rent-seeking(ish) to me. At the
         | very least it leaves a bad taste in my mouth. They're not
         | providing any _real_ value, just scaring people into paying
         | with an (arguably) misleading letter.
        
       | maxk42 wrote:
       | Dog-walking. My roommate used to make six figures by setting up
       | standing dog walking appointments for affluent clients. She only
       | worked six hours a day. Note that this was before the days of
       | Rover which probably dominates the market in large cities, but I
       | suspect suburbs and rural areas still need help.
        
       | adrr wrote:
       | Anything relating to regulated banking. The challenger banks all
       | have a chartered bank partner under the hood.
       | 
       | Licensed Banking: a there hasn't been a new chartered banks in a
       | decade
       | 
       | Also Clearing Brokerage. Credit Bureaus. US Core banking
       | software, KYC providers(Eg:lexis nexus), bill pay providers
        
       | Keyframe wrote:
       | Film cameras. Dominated by ARRI, a 100 year-old company whose
       | worth is ~250m. There were disruptions (red, sony, etc.), but
       | they regained dominance rather quickly (one semi-metric is oscar
       | nominees which cameras are used, as well as top 500 grossing
       | films over a year). Similar stuff in the same industry with
       | services and lenses with Panavision (rental only) and dollies
       | (Chapman Leonard, also rental only).
        
         | jiggawatts wrote:
         | Or even digital imaging, which is a new technology forced onto
         | an otherwise very conservative industry.
         | 
         | As an example, think of TSMC's upcoming 3nm process. It has a
         | density of 300 million transistors per square millimetre. A
         | Canon 5DS R has a 50 MPix resolution, which works out to about
         | 60K photosites per square millimetre. That's a "budget" of
         | 5,000 transistors per photosite!
         | 
         | That's more than enough to do "digital sensing". That is:
         | accumulating photons in a digital counter instead of using an
         | analog capacitor, allowing unlimited dynamic range. There would
         | be no such thing as sensor saturation, allowing unlimited
         | "electronic ND filter" effects without the colors being
         | distorted even in a long time-lapse. It would allow "steering"
         | of the data to nearby accumulators through an on-chip network
         | at megahertz rates, providing near-perfect digital shake
         | reduction without having to physically move the chip. Shake
         | reduction could track moving objects and avoid blur even for
         | very long hand-held exposures with cars or people in the scene,
         | the same as what the Google Pixel does, but at a far higher
         | quality. The motion vectors could be fed into a video
         | compression stage, improving picture quality to _above_ what
         | the compressors can normally achieve by  "guessing" the motion
         | from 24fps still frames.
         | 
         | Etc, etc...
        
       | atarian wrote:
       | Here's a list you might be interested in:
       | 
       | - home services: lawn mowing, pest control, firewood delivery
       | 
       | - vehicle services: mobile oil change, mobile tire sales,
       | locksmith
       | 
       | - event/seasonal services: catering, event management, tent
       | rentals
       | 
       | - entertainment: bike tours, party rentals, hunting guides
       | 
       | - personal care: mobile haircuts, mobile makeup, mobile massages
       | 
       | - training/coaching/consulting: pet training, college application
       | consulting, credit repair consulting
       | 
       | - trades/construction: electrical, plumbing, carpenting
       | 
       | - business services: videography, bookkeeping, junk removal
       | 
       | - real estate transactions: moving services, realtor, vacation
       | rental management
       | 
       | Source: https://sweatystartup.com/businesses-i-love/
        
       | flaque wrote:
       | My uninformed guess is legal "engineering", such as tariff
       | engineering. Discovering the cheapest way to manufacture goods /
       | run your business given the most up to date legal landscape. To
       | some respects, privacy companies that help you navigate GDPR/CPA
       | are in this category, but there's plenty of space here
       | (immigration, copyright, zoning, etc).
        
         | wombatpm wrote:
         | This appears to be the IKEA practice, they less of a retailer
         | and more of an global tax avoidance scheme
        
       | bobosha wrote:
       | Related: I highly recommend The Blue Ocean Strategy[1]. I suspect
       | what you are looking for is the Blue Ocean market space, not
       | necessarily the "least competitive". As others have pointed out,
       | if a sector lacks multiple entrants, it is almost always with
       | very good reason.
       | 
       | [1] https://learn.blueoceanstrategy.com
        
       | mamcx wrote:
       | You can _safely_ bet than any below the highest tech-level
       | industries (so anything not called Apple, MS, ....) are under-
       | served.
       | 
       | I work in the small-bussines and before in government. have done
       | some stuff for some of the biggest companies in my country
       | (Colombia).
       | 
       | To say ALL of them are like 20-10 years behind is not say enough.
       | 
       | Today, I'm integrating with cobol and other stuff that only have
       | text-based files as interface.
       | 
       | A problem is that not many investment are in this long tail, so
       | when talking about solutions for this market is possible to NOT
       | get excitement for it.
       | 
       | I'm building on the side a relational language that eventually
       | could be an Access+Excel tool, but everyone is interesting in the
       | markets that reach billons :).
        
       | kirillzubovsky wrote:
       | When it comes to market selection, I often think back to how Ryan
       | Petersen came up with the idea of Flexport. He put up landing
       | pages and some ads, and only when he saw interest from the
       | biggest players did he go all in. It's a pretty darn good way to
       | find out, even if it sounds too simple, or cheap, but if you
       | listen to the rest of the interview, Ryan had semi-failed enough
       | times beforehand to realize that simplicity was key. Maybe throw
       | a bunch of landing pages up and see what works?
       | 
       | (original audio segment:
       | https://smashnotes.com/p/y-combinator/e/92-ryan-petersen/s/h...)
        
       | claudiulodro wrote:
       | The least competitive markets are most likely local small-
       | businesses with regional restrictions. By this I mean places that
       | where you need to physically go (e.g. dry cleaner) or where
       | someone needs to physically come to you (e.g. electrician).
       | Because you're only competing with people in a specific region,
       | these are going to be much less competitive than industries where
       | you compete with the whole world (e.g. software).
       | 
       | This doesn't necessarily help you come up with new software, but
       | it is something I've spent a lot of time thinking about since I'm
       | also trying to start a business.
        
         | [deleted]
        
       | quickthrower2 wrote:
       | My experiment that I am thinking of recently is almost the
       | opposite.
       | 
       | 1. Start with markets with high competition. E.g. paid
       | alternatives to Google forms.
       | 
       | 2. Get a list of 50+ products competing in the space. If < 50 go
       | back to step 1.
       | 
       | 3. Google to find what people, who are on the paid tiers of those
       | products, complain about. This is easy as I am now Googling brand
       | names so should get laser targeted results (v.s. googling
       | "problem I had creating a form" -> Stack Overflow user who'll
       | never pay for a form!)
       | 
       | 4. Interview them to dig in further. If you can't get any of
       | these people to even spare 5 minutes to talk, then it might be an
       | indicator that you wont get them to buy.
       | 
       | 5. Based on this, derive a hypothesis for a MVP that would solve
       | the problem, along with the market it serves and where to find
       | these people.
       | 
       | 6. Presell to people in #4. If they say no - dig in further as to
       | why. If they say yes, aim for maybe $1000 monthly revenue
       | presold, then build.
       | 
       | The reason for this approach is it filters for the "are people
       | motivated enough to spend money" which I think is the biggest
       | risk for the ideas I come up with. Since they are (they already
       | use the "competitor" product"), can I carve out a niche where I
       | do something better for a specific group of people? Can I reach
       | them easily without spending crazy money on ads? And am I solving
       | their problem?
       | 
       | Caveat is this is designed as an idea generator for an Indie
       | Hacker style project, not a startup!
        
         | PopeDotNinja wrote:
         | This active approach to engaging people nicely compliments
         | advice you hear about on setting up passive channels like
         | landing pages w/ Google Ad Words campaigns.
        
       | disambiguation wrote:
       | anecdotal, but my roommate is a first year lawyer. A lot of his
       | job is taking old legal docs and updating them for new deals.
       | This is a lot of tedious search and replace and formatting in
       | hard-to-edit PDFs.
       | 
       | A sample scenario is one of his senior colleagues takes a PDF and
       | writes in some comments -- almost like a teacher grading an essay
       | with a red pen, change this x to y, etc. This goes to my friend,
       | who reviews, edits, and returns the draft by email. And there
       | will be a lot of back and forth, plus other people making edits
       | in real time.
       | 
       | watching this i can't help but notice how remarkably similar it
       | is to programming, minus all the convenience of programming
       | tools.
       | 
       | i don't know what the product or barriers are here, but these
       | people could easily 10x if they knew about version control and
       | markup languages.
        
         | droidno9 wrote:
         | If they're using PDFs, they're doing it wrong.
         | 
         | Most law firms are fully integrated into the MS Office
         | ecosystem. Even with emailing things back and forth, the Track
         | Changes feature in Word does a decent enough job. (Although
         | transactional lawyers will say it's the bane of their
         | existence.) More advanced firms will use a document management
         | system to save and back up documents to the cloud, and such a
         | system usually also has built-in version control. So, the main
         | technical problem with lawyers emailing back and forth has to
         | do with the fact that no standard exists for the industry for
         | document management, so these document management systems don't
         | talk to each other. Even if the firms are using the same
         | system, the functionality that would allow collaboration
         | between opposing lawyers is terrible, at best.
         | 
         | More importantly, the real barrier to innovations in the legal
         | industry has to do with economics. Lawyers get paid by the
         | hour, so there's almost no incentive to become more efficient.
         | Large clients can demand efficiency in the form of slashing the
         | final legal bill by up to 40-50% sometime.
         | 
         | Finally, even the smallest changes introduce professional
         | liability risks, so lawyers tend to stick to well known and
         | understood processes that have withstood the test of time.
         | Unless there's a concrete, nontrivial incentive for a lawyer to
         | try something new, you're not going to find one voluntarily
         | sticking his neck out in the name of innovation.
         | 
         | If there's an industry that massive savings [to the client] can
         | be had with technological innovations, the legal industry would
         | undoubtedly be it. But for the reasons stated above, startups
         | working in this space will run out of money long before they
         | could introduce meaningful changes.
         | 
         | Read up on Atrium if you want to understand more about the Tech
         | x Legal space: https://techcrunch.com/2020/03/03/atrium-shuts-
         | down/
        
         | codingdave wrote:
         | I work in this niche. I actually work a niche within this
         | niche, and have implemented solutions. We do have a couple
         | competitors. But most new players in this arena come in with
         | exactly that statement - "oh, this is like programming, lets
         | bring in markdown and git and solve all the things!" Then they
         | realize that the level of detail and the expectations of legal
         | document authors are far higher than they ever expected.
         | Markdown doesn't cut it. HTML doesn't cut it. CKEditor and
         | tinyMCE don't cut it. We spend a huge amount of effort re-
         | writing plugins for those editors to meet the actual
         | expectations, and defining new data formats for all the
         | citations and interlinking of legal documents.
         | 
         | Not that there isn't room for competition - there is. But the
         | barriers are not what people expect. And the easy answers that
         | coders tend to see aren't the real problems.
        
         | AnimalMuppet wrote:
         | A legal IDE. And diff-able doc formats.
        
           | wombatpm wrote:
           | That was the strength of WordPerfect in legal areas for many
           | years. Formatting was special codes within a document and
           | Wordperfect could generate Black lines in the margins to
           | indicate changed lines.
        
         | dhr wrote:
         | A lot of firms still pay by the hour for such work, so there's
         | little incentive for people to be more efficient at this.
         | 
         | Plus for people in the first few years, there's pressure to
         | meet a billable hour quota - work like this pads the numbers.
        
           | travmatt wrote:
           | Justin Kan created a legal business that attempted to be more
           | efficient than a traditional law firm, but it seems that
           | venture folded. I'd be interested in a post-morten and if he
           | thinks there is any innovation on the current law firm
           | business model.
           | 
           | https://www.techcrunch.com/2020/03/03/atrium-shuts-down/amp/
        
       | faangFar wrote:
       | Medical care.
       | 
       | You want medicine, you need to pay someone who's part of the
       | Physician cartel, a pharmacy, a pharmacist, and whoever has the
       | patent.
       | 
       | With computers and science you often need 0 of these except the
       | manufacturer of the drug.
        
         | James_Henry wrote:
         | Personalized medical research, n-of-one therapies that you can
         | (with help) self-administer, and other types of, perhaps at
         | this point, "gray-market" medical care could be profitable.
        
       | Animats wrote:
       | _It 's surprisingly hard to get a "map" of existing markets_
       | 
       | No, it's not. It might take more than a Google search.
       | 
       | You can extract what you want from US business census data. See
       | "data.census.gov". Look for NAICS codes with a small number, but
       | greater than 3, companies, and high dollar amounts for the
       | category.
        
         | trevett wrote:
         | It seems there are 19 codes: https://www.naics.com/search-
         | naics-codes-by-industry/. I'm interested in more granularity
         | e.g. where "mobile video editing software" appears on the map,
         | show me the market size, top companies, estimated sales, etc.
        
           | Animats wrote:
           | That's just the top level of NAICS codes. For example, 441320
           | is tire dealers. 512191 is "Teleproduction and Other
           | Postproduction Services"[1]
           | 
           | "Mobile video editing software" is a product type, not a
           | business type. If you want product categories, you need a
           | different data source. Such as Amazon's, or Google's or
           | Alibaba's product tree. Here's Google's product hierarchy.[2]
           | Google category 4953 is "Software > Computer Software >
           | Multimedia & Design Software > Video Editing Software".
           | 
           | If you want such results handed to you without much work on
           | your part, you may have to pay a company which collects such
           | data. NAICS or D&B or some of the mailing list companies
           | could make you a list.
           | 
           | [1] https://www.naics.com/code-search/?naicstrms=video
           | 
           | [2] https://www.google.com/basepages/producttype/taxonomy-
           | with-i...
        
             | trevett wrote:
             | Thanks for that. I think the NAICS codes could be fleshed
             | out a little to be more relevant and useful.
             | 
             | Not to beat this example to death, but there is a market
             | for mobile video editing applications and I have no idea of
             | its size. Wikipedia only lists one iOS product. I feel
             | there would be a lot of value in providing this kind of
             | information easily to people. I personally don't want to
             | engage with a market research firm during the exploratory
             | phase.
        
               | jkaptur wrote:
               | So you're saying it's an area... without a lot of
               | competition...
        
       | tedmcory77 wrote:
       | Are you familiar with Porters five forces? and the sixth, which
       | is regulatory environment?
       | 
       | If you're not, it's worth it's weight in gold when evaluating
       | markets and looking at how do build your business model.
        
       | this2shallPass wrote:
       | Great strategy - you are saving yourself a lot of time with this
       | approach.
       | 
       | What's the value of a good "map" of an existing market? What are
       | you willing to pay for one?
        
         | joshuamarksmith wrote:
         | I feel that maps of existing least competitive markets are low
         | in competition.
        
       | pieno wrote:
       | I'm not sure whether the competitiveness of the market is very
       | relevant for your success in finding a profitable innovation.
       | Profitable innovation is hard, in any market.
       | 
       | There may be an expectation that there are higher profit margins
       | in non-competitive markets, so you may have an advantage there
       | that any innovation will allow you to capture more excess profits
       | as it will take longer for those excess products to be eaten by
       | increased competition you triggered.
       | 
       | On the other hand, there's an expectation that the incumbent(s)
       | in a non-competitive market has a lot of funds at its disposal
       | (due to years of capturing producers excess profits in a non-
       | competitive market) to hamper innovation.
       | 
       | To me, this illustrates that whether the market is competitive or
       | not is not very relevant. The question is whether you are able to
       | outcompete the market by reducing costs and/or improving your
       | offering compared to your market, whether that's a single
       | monopolist or 1,000 highly competitive companies.
        
       | slantaclaus wrote:
       | Take a look at Costar (Commercial Real Estate Data / GIS
       | Demographics)
        
       | thorwasdfasdf wrote:
       | Beware: if there are markets that appear uncompetitive, there is
       | a damn good reason for it. And it's never becaues no-one thought
       | to look there. If you do find uncompetitive markets, it'll most
       | likely be because someone has regulatory capture, or there is
       | something preventing new entrants, high barriers to entry, or the
       | cost of user acquisition is simply too high for new entrants.
        
         | haolez wrote:
         | What a wonderful meme: "regulatory capture". Words have power!
         | I'll definitely use this.
        
           | kube-system wrote:
           | It's a pretty common political/economic term
        
             | afarrell wrote:
             | https://xkcd.com/1053/ sometimes it is nice to bask in the
             | glow of another person's TIL. There is a simple joy to it
             | like the smell of freshly-cut grass.
             | 
             | yes and -- informing someone that the term is more widely
             | used than they might otherwise have known is indeed useful
        
             | haolez wrote:
             | It's not common in my native language.
        
               | kube-system wrote:
               | Makes sense, I wasn't calling you out, just trying to be
               | helpful.
        
               | travmatt wrote:
               | It's an idea that is studied in political economy. If the
               | idea resonates with you there are a lot of discussions
               | around it: https://www.theregreview.org/2016/07/07/lupo-
               | a-resource-list...
        
         | ChuckMcM wrote:
         | Okay, this comment reminds me a bit of the economist joke with
         | the $20 bill[1].
         | 
         | But the essence of the comment is spot on, these apparently
         | barren landscapes of competitors often have a cause, and so
         | just finding such a market is only the start of analyzing WHY
         | it seems to be so noncompetitive.
         | 
         | [1] Two economists are walking down the street and one sees a
         | $20 bill on the ground and picks it up. The other asks, "Why
         | did you pick that up? It's clearly counterfeit, if it were a
         | real $20 bill someone else would have already picked it up."
        
           | xapata wrote:
           | That's the efficient market hypothesis.
        
         | raverbashing wrote:
         | Or, some businesses are just not worth it.
         | 
         | You can throw as much business intelligence and automation to,
         | let's say, an Ice Cream truck. It will still be an Ice Cream
         | truck. Nobody is becoming a millionaire with it.
        
           | Animats wrote:
           | You could have a gamified app which tells kids when the ice
           | cream truck is getting close.
        
           | crispyporkbites wrote:
           | Pretty sure there are quite a few millionnaires who own ice
           | cream trucks.
        
           | cameron_b wrote:
           | I think this is a good example of how sometimes we sit in the
           | VC space where you go from $0 MRR to THE MOON or it really
           | doesn't mater. There are a lot of avenues to really
           | significant lifestyle businesses outside of 4 Hour Work Week
           | SaaS Solo Ventures, It is important to remember that
           | sometimes taking the risk back a notch, applying all the same
           | principles, leveraging less, and working hard -- maybe even
           | making a tangible product, like food, say -- can be just as
           | rewarding.
        
           | at-fates-hands wrote:
           | What if the end goal for the business owner isn't to be a
           | millionaire? Maybe he's totally cool with just having a
           | couple of ice cream trucks and clearing 150K in income every
           | year?
           | 
           | Would THAT be worth it then? Maybe not to you, but to the guy
           | who came from a third world country and built his company
           | from nothing and now he's living an upper middle class
           | lifestyle? To that guy it's the essence of the American
           | Dream.
        
         | Jommi wrote:
         | I think you should still include the temporal factor here.
         | 
         | Yes there might _have_ been a reason for a the market to be
         | competitive, but something might have changed in the past few
         | years that has removed or minimized that reason.
         | 
         | These are the marketing that are ripe for competition.
        
         | kube-system wrote:
         | Those are all good points -- I would also imagine that many of
         | the least competitive markets are simply just niche markets.
         | There could be a potential to easily make a 10x product in many
         | of these markets, but the reward is likely not great enough to
         | make that profitable. Although, some people do okay if they're
         | able to make a one-man-shop out of it.
        
         | trevett wrote:
         | Could be nascent markets with a few seed-funded startups trying
         | to serve them. The goal is not to find totally uncompetitive
         | markets but those that are more niche, with a lighter degree of
         | competition, where marketing efforts can be more efficient. The
         | last requirement is that there is an overlap with a larger,
         | adjacent market along a few dimensions.
        
         | afarrell wrote:
         | One class of markets that I suspect is a target-rich
         | environment: disability-adaptation tech.
         | 
         | 1. There is a decent chance that existing entrants are tied
         | down by a focus on meeting the regulations rather than on
         | delighting users.
         | 
         | 2. You _might_ be able to significantly scale-up and thus
         | improve the unit economics.
         | 
         | While the market of people who can pass the means-testing to
         | qualify for whatever government-subsidized benefit exists might
         | be small, the nature of bureaucracy means there is often a MUCH
         | wider pool of people who are "quasi-disabled", either
         | permanently or temporarily.
         | 
         | Note that there are a few disabilities which are _so_
         | overwhelmingly common that the market is already saturated. The
         | classic example is eyeglasses.
         | 
         | 3. The specific disabled population is a ready-made population
         | of early adopters _IF_ you identify that you can keep your
         | focus on delighting users and just use the regulations to
         | remind yourself of risks and edge-cases. (This really will
         | depend quite heavily on the _quality_ of the regulations --
         | notice the difference between Japanese zoning and SF-bay
         | housing-approvals) Lots of legacy disability tech:
         | 
         | * Has a pretty frustrating maintenance cycle, so you can win on
         | a strong customer service brand _IF_ you can innovate on
         | operations.
         | 
         | * Can be pretty frustrating to use, so you can win big on
         | design.
         | 
         | A focus on _delighting_ users rather than ticking boxes is
         | naturally going to produce a naturally better product. Here is
         | the key tactic though: lean on the early-adopters for high-
         | detail feedback. This problem occupies a _much_ larger
         | proportion of their lives than the average user of a product.
         | 
         | This higher-strength signal of user needs is known as the "Curb
         | Cut Effect".
         | https://thingofthings.wordpress.com/2014/11/15/the-curb-cut-...
         | 
         | This also seems to hint at a good trick to turn any regulatory
         | box-ticking exercise into purpose-driven-design. After all, a
         | focus on privacy-by-design is better than a focus on the letter
         | of GDPR-compliance, right?
         | 
         | ---------------------------------------------------------------
         | -------------------------------------------
         | 
         | Hilariously, I used to work for a YC company unwittingly
         | building assistive tech for my particular disability. Their
         | Curb Cut effect was so ridiculously strong, they've
         | occasionally written ad copy with reference to a symptom I've
         | experienced and I'm pretty sure they _still_ don 't even
         | realize it. Looking back, I now really wish I had been self-
         | confident enough to explicitly disclose -- especially when
         | their CEO started using a wheelchair.
        
           | rglovejoy wrote:
           | The problem here is that the real customers are the health
           | insurance companies, Medicare, and the VA. They don't care
           | about being delighted, they want inexpensive and rugged
           | devices.
           | 
           | That's the problem Dean Kamen had with his iBOT wheelchair.
           | They were very cool and their users loved them, but they went
           | for something like $25,000 each and likely needed frequent
           | maintenance.
        
             | refurb wrote:
             | Yup, if you've every watched network TV and seen the "Did
             | you know Medicare will pay for X?" and wondered why, it's
             | exactly this.
             | 
             | If you want Medicare to pay for a product, you need a
             | positive Coverage Determination. And if you get it, you
             | just opened up a 50M person market (obviously a subset,
             | since not everyone will need it) and all you need is the
             | patient to say to their doctor "I want that" and it's paid
             | for.
             | 
             | It's a heavily front loaded business, but if can get
             | reimbursement, it's basically paid for, you just need
             | customers to ask for it (I'm obviously simplifying, since
             | it varies by product type, but medical equipment is a great
             | example).
        
       | skmurphy wrote:
       | The least competitive markets don't exist yet, the next least are
       | tiny. These attract the smallest and least well funded
       | competition.
        
       | jrumbut wrote:
       | Could be labor organizing. I've had a job for years and never
       | even been solicited about it.
       | 
       | The incumbent players are ignoring massive swaths of the
       | addressable market at a time when, judging by my social media
       | feed, there is renewed interest in labor issues.
       | 
       | A big reason for this is their reliance on a high-touch, manual
       | onboarding process and slow, high overhead contract negotiation
       | techniques. Prime for marketing automation, SaaS tools, chatbots,
       | etc.
       | 
       | Additionally, for purely historical reasons, they have segmented
       | the market by trade. There's no particular reason for you to
       | follow this path, may as well help everyone get a better deal
       | from their employer (and a cut for yourself!).
        
         | trevett wrote:
         | That's interesting. I never would have thought about this area.
         | If you can shoot me an email (in my profile) I would love to
         | ask a few more questions about this, if you have the time.
        
       | tcmb wrote:
       | Check out the translation industry. It's a fairly niche market,
       | with its own quirks. There is a good book that gives an overview
       | of how the industry works, but I can't remember the title atm. It
       | has a yellow cover and some cartoon drawings inside... :) If
       | you're interested I can dig a bit more and find it.
       | 
       | There is software for translation management, which is
       | essentially project management, but because of the intricacies of
       | the business there is specialized software for it. There are
       | maybe 2 or 3 main competitors, all of which do the job but are
       | fairly awful to use. Then there are a handful of products which
       | come from computer-assisted translation (CAT, which is different
       | from machine translation), and try to capture the project
       | management part as well. Because their focus is on CAT, they're
       | also not excellent in the management aspect.
       | 
       | If you want to capture the whole spectrum with all the edge
       | cases, it's going to be a very complex product which will require
       | a lot of user research and take a fairly long time to build. But
       | there might be an opportunity to go to market earlier, with a
       | subset of the functionality, and build from there.
        
         | trevett wrote:
         | At a previous job I built an internal translation system forked
         | from pootle because the commercial options were so bad (mostly
         | wrt UX). This was 8 years ago, so I would have to do a survey
         | to learn what the state of things is today. It's possible the
         | existing solutions are "good enough" and the switching /
         | retraining costs aren't worth it for most organizations. Not to
         | be too Thiely, but I wonder what a 10x improvement looks like
         | in this space as well.
        
           | tcmb wrote:
           | Switching costs is a fair point. I think the biggest
           | improvements can be made in UX and in having great APIs which
           | enable integration and automation.
        
         | nojs wrote:
         | If you can remember the title of the book I'd love to read it.
        
           | tcmb wrote:
           | It's called 'The General Theory of the Translation Company'
           | by R. Beninatto and T. Johnson.
        
           | Axsuul wrote:
           | I think they're talking about the ,,for Dummies" books
        
       | jmchuster wrote:
       | So usually what happens is that an individual is an expert in
       | their under-served area, sees the opportunity, and then puts in
       | the effort to build a business to serve that opportunity. The
       | point being that you won't get people who know of lots of
       | opportunities, but rather many individuals who each know of their
       | own opportunity. And you most likely won't find such domain
       | experts on HN.
       | 
       | It might be worth looking for evidence of attempts at building
       | such businesses, since often such domain expertise doesn't pair
       | with business-building expertise. So if you're trying to build
       | such a map, then maybe look at all the businesses (including all
       | the failed ones) that served each market.
        
       | keiferski wrote:
       | It has been my (unfortunately frequent) experience that funeral
       | homes are almost universally owned by individual families.
        
         | listenallyall wrote:
         | It's actually not true, but the real owner, Service Corp
         | International, wants you to think so.
         | 
         | > SCI then retains the funeral home's original name, often
         | along with former owners who are kept on as management. A
         | typical funeral home that is owned by SCI will not contain
         | advertisements or logos for SCI
         | 
         | https://en.wikipedia.org/wiki/Service_Corporation_Internatio...
        
           | keiferski wrote:
           | Interesting to know. Thanks for the link.
           | 
           | Edit: actually that doesn't seem to be correct.
           | 
           |  _Eighty-nine percent of funeral homes in the U.S. are owned
           | by individuals, families, or closely held private
           | corporations. The remaining 11 percent are owned by
           | corporations whose stock is publicly traded._
           | 
           | From Wikipedia:
           | 
           |  _In the 1960s, a push for large companies acquiring smaller
           | funeral homes and cemeteries occurred.[18] Although there has
           | been a consistent push for consolidation, the majority of the
           | industry still consists of small, family-owned
           | businesses.[18] Experts and analysts of the industry have
           | estimated that the top six funeral operators control 25 to
           | 30% of all funeral services in North America, with the top
           | four owning between 15 and 20% of all funeral homes._
        
       | kraig911 wrote:
       | Commercial and military aviation lol. Trust me it's by design.
       | And you don't want to get into this market.
        
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