[HN Gopher] GardaWorld lost track of millions
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       GardaWorld lost track of millions
        
       Author : danso
       Score  : 97 points
       Date   : 2020-10-18 16:06 UTC (6 hours ago)
        
 (HTM) web link (projects.tampabay.com)
 (TXT) w3m dump (projects.tampabay.com)
        
       | gruez wrote:
       | Not related to the article contents, but the font rendering on
       | the document exhibits are really bad. Here's how it looks on
       | firefox: https://i.imgur.com/z7xbUN4.png. I suspect It's because
       | there's a slight rotation which screws up the font rendering.
       | It's slightly better on chrome but it's still there. Anyone else
       | getting this?
        
         | ziml77 wrote:
         | Looks good for me in Firefox on macOS.
         | https://i.imgur.com/s8wLsBZ.png
        
           | shawnz wrote:
           | Wow, that does look at lot better. Slightly rotated text has
           | always been janky looking on Windows for me, regardless of
           | the app.
           | 
           | EDIT: I think it's just the high DPI which fixes the issue.
           | When I zoom in so that the text is bigger that also makes it
           | look better.
        
       | willcipriano wrote:
       | > In 2015, emails show that Garda employees discussed how to keep
       | TD Bank from learning that a single branch couldn't find $924,000
       | of the bank's coins.
       | 
       | If that was all quarters, that is somewhere in the ballpark of 25
       | tons of material. That didn't go missing by employees carrying it
       | out in their pockets. You can't run that through the local coin
       | star. How on earth is this possible?
        
         | HenryBemis wrote:
         | Most likely incompetence. They need to check the inventories on
         | EVERY location at the same day. Perhaps that $1m will appear as
         | surplus on other locations. Perhaps this $1m has been moved
         | over 10 years and 100 different shippings and the paperwork was
         | bad, they loaded the wrong crates, they don't have RFID on each
         | crate, the RFID antenna was offline and didn't pick "that"
         | crate, etc.
         | 
         | Only if they count every single coin/dollar on all their vaults
         | they will be able to ascertain whether the money is
         | lost/stolen, or they just messed up every process/procedure
         | under the sun.
        
         | foobiekr wrote:
         | The most likely explanation is the coins never existed.
        
         | omgwtfbyobbq wrote:
         | If it's not possible, it could just be plain old fraud.
        
         | gruez wrote:
         | It's totally possible if it was spread out. $924,000 worth of
         | quarters over 10 years is only 37 rolls per day. That doesn't
         | seem to hard to smuggle out, especially if you have
         | accomplices.
        
           | willcipriano wrote:
           | That's 20 pounds worth, roughly the weight of a sledgehammer.
           | How do you carry a sledgehammer out of a secure facility
           | every day for a decade?
        
           | thaumasiotes wrote:
           | > especially if you have accomplices
           | 
           | Or if you're one of several people all independently stealing
           | quarters.
        
         | ponker wrote:
         | If you lost the primary key to a database row, how would you
         | find the data? You'd have to iterate over every piece of data
         | you have. For a physical operation this can be as good as
         | permanently lost.
        
         | williamscales wrote:
         | I was wondering if they're perhaps talking about gold coins?
        
       | londons_explore wrote:
       | How large were the losses when compared to the fees charged by
       | GardaWorld for cash management?
       | 
       | Every business needs to make a tradeoff of how much money is
       | spent on security vs how much theft occurs... And it might be
       | that GardaWorld has made the right tradeoff here, and all they
       | need to do is pay to replace the lost coins.
        
         | Ancapistani wrote:
         | The article states an annual revenue of $2.7b, and a shortage
         | of about $9m.
         | 
         | That seems well within the realm of "they can cover it"... but
         | the real problem isn't the shortage but the practices that lead
         | to it in the first place. I don't see the shocking part of this
         | story as "Garda has a shortage of $9m," but "Garda has had a
         | shortage of what they report to be $9m, and there is strong
         | evidence that they have defrauded auditors to conceal their
         | poor controls for an indefinite period."
        
       | mschuster91 wrote:
       | > In June, Garda reported paying him a $2 million bonus in
       | acknowledgement of how well he ran the company.
       | 
       | Uh, so they were afraid of a million dollar shortage in a vault,
       | but had enough profits to pay bonuses to C-level execs?
        
       | [deleted]
        
       | csours wrote:
       | >"The lawsuit said that Cretier, Garda's founder and chief
       | executive officer, told a meeting full of executives that he ran
       | one of the world's largest investigative operations and if anyone
       | leaked how bad the company's finances were, he'd find out.
       | According to the lawsuit, he added: "I will kill you, and I will
       | kill your family."
       | 
       | In a deposition, Cretier admitted he threatened to kill any
       | executives who leaked information. But he testified that he was
       | joking and denied threatening to kill family members."
       | 
       | Holy shit. Things that are not appropriate for managers to joke
       | about: Protected class, firing people, killing people.
        
         | Judgmentality wrote:
         | I have no way of knowing whether or not he was really joking
         | (and obviously it's not okay to joke about that), but why would
         | you trust him that he was joking? He hardly seems like a
         | trustworthy guy.
        
           | csours wrote:
           | I guess my tone and mentality were not apparent from my
           | comment, because holy shit yes that's the problem.
        
       | gumby wrote:
       | I think this kind of "technical debt" is penny-wise-but-pound-
       | foolish but I can see where it fits in their scheme of things.
       | 
       | It seems that one reason for management not to be worried is that
       | the sums are so small. Upgrading security in all their facilities
       | would probably cost $9MM which they could easily cover from
       | operating cash (they had about USD 3B) last year.
       | 
       | If I were a bank though I'd be concerned that this was merely the
       | visible top of a large iceberg of problems.
        
         | techdevangelist wrote:
         | Yes, stalling auditors and engaging in a coverup to hide
         | information from auditors tends to draw some harsh findings.
         | It's 9M that's known to be missing, it could be much larger (or
         | smaller). But generally deceiving your customers isn't the best
         | way to keep them coming back.
        
           | Spooky23 wrote:
           | The customers are part of the grift.
           | 
           | I have a friend who used to run cash operations for a midsize
           | bank. When they outsourced the operation, she basically laid
           | out her idea where the money savings came from, which boiled
           | down to eliminating internal controls necessary to operate...
           | if you're a bank. Compartmentalized physical security
           | operations don't scale up quickly.
           | 
           | End of the day, it's the usual story of corporate
           | incompetence and regulators looking the other way. At the end
           | of the day, FDIC is insuring all of this bullshit.
        
           | HenryBemis wrote:
           | Assuming that the amount they "lost" can be covered with a
           | couple of months' profits. What thet just did, is forced
           | every bank they work with to enforce their "right to audit".
           | I believe that on the next contract updates, EVERY client,
           | will make sure for the two following things:
           | 
           | 1) right to audit (in case they don't already have one), and
           | 
           | 2) 4h notice (or something equally small/ridiculous. The 4h
           | is a minimum in order to ensure that names/passport numbers,
           | photos, etc are exchanged to ensure security.
           | 
           | EDIT: extra point:
           | 
           | 3) I believe (since in the banking internal audits everyone
           | knows everyone else)(especially on the Director/CAE level),
           | some banks will _ahen_ coordinate their audits and give them
           | a group visit.. I want to see GW showcasing the same bag of
           | coins to 10 clients at the same hour..
        
       | llacb47 wrote:
       | Part one of the Tampa Bay Times' investigation:
       | https://projects.tampabay.com/projects/2020/investigations/g...
        
       | bigbubba wrote:
       | Vaults without cameras is beyond incompetence. I hope the
       | investigators are open to the possibility that these vaults were
       | set up to fail by management.
        
         | metiscus wrote:
         | Vault-Tec wants to know your location
        
       | rbanffy wrote:
       | 9 millions, when you think about banks, seems like a rounding
       | error.
        
         | aspenmayer wrote:
         | But when you think about all the access controls and chain of
         | custody etc in the banks, it seems next to impossible.
        
         | ineedasername wrote:
         | Except they were regularly defrauding auditors and covering it
         | all up. It seems possible, if not likely, that we're seeing the
         | tip of the iceberg here. Possible on the amount of missing
         | cash, but also possibly in the rest of accounting practices. A
         | company that will move around cash to fool auditors likely
         | doesn't have any qualms about cooking its books to fool
         | investors.
        
           | rbanffy wrote:
           | That part is horrifying. The incompetence levels required
           | suggest it's deliberate.
        
       | cryptica wrote:
       | > The company also stores money for the Federal Reserve
       | 
       | I'm hearing way too much news about the Federal Reserve Bank
       | recently. Why does absolutely everything seem to be somehow
       | related to the Fed these days?
        
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       (page generated 2020-10-18 23:00 UTC)