[HN Gopher] Black Screen After MacBook Pro Update to macOS Big Sur ___________________________________________________________________ Black Screen After MacBook Pro Update to macOS Big Sur Author : jchook Score : 268 points Date : 2020-11-16 15:23 UTC (5 hours ago) (HTM) web link (discussions.apple.com) (TXT) w3m dump (discussions.apple.com) | scaglio wrote: | Wow, I have a late 2013 MBP... If I'd read this before, I | wouldn't upgraded. I think I was very lucky, no issues with Big | Sur for now. | bob33212 wrote: | I had a failure to boot on a MBP 2019 after Big Sur upgrade. I | disconnected my ethernet and hdmi adapers and it booted. It gave | me a message about kernel modules being disabled. | Gys wrote: | As discussed elsewhere on HN already, this is about the 2013 and | 2014 models. | chorsestudios wrote: | I experienced a black screen on my 2017 MBP. Might be a | different issue than the bricking mentioned yesterday. All my | apps were still running. Launchpad and mission control | functioned but brought me back to the black screen if I tried | to launch an app. I got out of it by using mission control to | open a second desktop environment, then re-opening the original | desktop. After restarting I have not experienced the issue | since. | floatingatoll wrote: | Yesterday: https://news.ycombinator.com/item?id=25102026 | sambeau wrote: | I've got a 2013, haven't upgraded to Big Sur and I have | recently started having these issues--black screen, cursor | visible. | | Is it maybe the last Safari update? | vorpalhex wrote: | ..is that supposed to be make it any better? An OS update | shouldn't kill my laptop, regardless of how old my laptop is. | At most just don't let the update roll to laptops that are too | old. | chaostheory wrote: | In the past, doesn't Apple just EOL computers past 5 years of | age? imo this is why Apple historically "just works". | Compared to MS's strategy of supporting every hardware | variation and configuration under the sun, Apple just ends | support for anything that doesn't conform to the new | paradigm. I'm not keen on having to spend $2000 every 5 | years, but it makes sense. | gumby wrote: | Seven years is required by California and I believe Apple | uses that limit as a floor for all US support. They have | also occasionally shipped security updates for even older | hardware. | | I don't like using Windows but I admire MS's commitment to | back compatibility. I know it adds a tremendous amount of | work and makes some vulnerabilities very difficult or | impossible to address. | | TBF I don't believe MS can or does ship firmware updates | for any hardware other than their own. So they are less | likely to suffer this particular failure. | chaostheory wrote: | > Seven years is required by California and I believe | Apple uses that limit as a floor for all US support. | | Ah, that's why they changed it from 5 | | > They have also occasionally shipped security updates | for even older hardware. | | Yes, only security updates | | > I don't like using Windows but I admire MS's commitment | to back compatibility. I know it adds a tremendous amount | of work and makes some vulnerabilities very difficult or | impossible to address. | | Yes, but there's a price for backwards compatibility. It | makes the goal of "it just works" near insurmountable. | | I'm not saying what MS or Apple is doing either is good | or bad. I'm just explaining the pros and cons of both | approaches. There's no wrong choice. You just need to be | aware of the pros and cons before making a commitment on | your choice. Dropping support for old stuff has been | Apple's MO for decades now, while it feels to be the | opposite for Microsoft | anamexis wrote: | I don't think they suggested it makes it any better. | bayindirh wrote: | It's an anomaly, not all 2013-2014 macs experience this. Mine | is fine. | | It doesn't make any better but, there's nothing sinister | about it. | oneplane wrote: | It's also possible that this is related to previous UEFI | updates; there was an issue where those would be pushed via | the same update paths are OS and app updates, but sometimes | they would time out and not get installed; and then never | get tried again. Not sure on what models this happens, but | if that is the case we could be dealing with an issue | related to different starting versions of the firmware | during the update. Interesting to say the least. | boogies wrote: | Exactly, I thought it was a great example of what a dumpster | fire Windows 10 and its updates are that Microsoft has | blocked them from its Surface devices. I can't believe the | corporation that's supposed to be so great at integration | between their custom hardware and OSs built just for it | managed to get it worse than MS and MSW10. | ARandomerDude wrote: | Honestly, I doubt most people at Apple would disagree with | you. Bugs happen. I'm not saying it's good, it sounds like | they need to improve testing and QA, make it right for their | users, etc. But I'd be surprised if anyone in a meeting at | Apple (seriously) said "let's black-screen-of-death the | 2013/2014 models." | kordlessagain wrote: | > I'd be surprised if anyone in a meeting at Apple | (seriously) said "let's black-screen-of-death the 2013/2014 | models. | | Nah, dude, they are in there saying "let's make more bags | of money", which is exactly why software continues to suck | at an accelerated rate. None of it is reliable long term | and it changes so fast users can't keep up, other than | having to shell out more and more money to stay in the game | of usable software. | | A few days ago I woke up and my Sonos won't respond with | Alexa. The software got updated and now they expect me to | jump through a bunch of hoops (including logging out of | Amazon on my devices) to get it back, but I'm not. | rileymat2 wrote: | It is never that straightforward. It typically is a | decision to deprioritize testing of some things. | lallysingh wrote: | Testing and doc quality seem deprioritizedfor macOS. This | is not good. | xmprt wrote: | Was doc quality ever a priority for Apple? | macintux wrote: | Yes. | | https://en.wikipedia.org/wiki/Inside_Macintosh | rorykoehler wrote: | A company as rich as Apple should be able to QA their | full supported product range without compromise. | chungus_khan wrote: | They should be able to. It would be easy. But it is | faster and cheaper not to, and companies are not single | omniscient monoliths. Each department has their own | targets, quotas, and deadlines, and while I doubt anyone | at the top of Apple said anything along the lines of | "ignore these devices", the ball was dropped somewhere in | the chain of command, and the fact that nobody picked it | up (along with experiences with past Apple updates) | suggests to me that QA is much lower priority at Apple | than some other places. | floatingatoll wrote: | The prior conversation _does_ have information (such as which | precise board is impacted) in it that satisfy the technical | curiosity aspect, and it 's possible since I last checked | someone found a solution (probably not). HN's front page | isn't a great way to seek emotional support on technical | issues, though -- for example, a subset of the community is | guaranteed to tell you "switch away from Apple" rather than | offer interesting or useful replies. | donohoe wrote: | With millions of devices this is bound to happen. I'm sure there | are a few with every big update at such a large scale. | | It sucks, but it happens. Question is how this gets resolved by | Apple. | rootusrootus wrote: | > Question is how this gets resolved by Apple | | Old Apple would just replace the machines if there was no easy | fix. Warranty or not. Not sure if new Apple is still that way. | SkyPuncher wrote: | I'm really struggling to update my Mac for any reason other than | being forced to (looking at you XCode and Developer tool chain). | | When these "major" releases risk completely breaking my laptop, I | see zero incentive to update. I read through the release material | and find absolutely nothing compelling. Apple seem stubbornly | intent to celebrate these releases as huge step forward. Yet, the | feature set is barely noteworthy. | | ---- | | OSX Release Starter Pack | | * "Bold New Design" - we tweaked the colors and made some things | round. | | * "Refreshed X" or "Powerful X" - we took something and changed | it for the sake of marketing | | * List of Safari Updates - Just, why? Why is that attached to an | OS release? | | * A bunch of other apps that are apparently only releasable with | a new OS version. In particular, messages will take up 20%+ of | the release content to essentially highlight the ability to put | emojis and faces on everything. | | ---- | | I've definitely gone from "I'll buy a mac because it's a mac" to | "Maybe my next machine will be Windows. It's cheaper, more | reliable, and just works" | anoncow wrote: | Last year, the Catalina beta broke my motherboard (it corrupted | the SMC and my system would only boot into a blinking folder | icon). I tried the Big Sur beta this year and it killed the | keyboard and trackpad (can still use the power button on the | keyboard). I am laying off on new OS releases from now on. | ValentineC wrote: | > _I 've definitely gone from "I'll buy a mac because it's a | mac" to "Maybe my next machine will be Windows. It's cheaper, | more reliable, and just works"_ | | I'm still on Mojave on my 2013 MacBook Pro. | | The main reason I'd still consider a Mac for my next machine is | because there's no other manufacturer that seems to take their | trackpads seriously. | | Why is there no real competition for Apple's trackpads? | boogies wrote: | There are efforts to make libinput compete, but maybe a | majority of GNU users just don't care because keyboard- | centric workflows (using tiling WMs, etc. so you never have | to leave the home row) just feel so much more efficient and | ergonomic. | davidwparker wrote: | It's not quite there, but I find my Lenovo trackpad to be | quite excellent. Probably within 5% of Apple's, which is good | enough for me. | weystrom wrote: | Which Lenovo? The trackpad on my t480 is subpar to say the | least. | puranjay wrote: | Which Lenovo are you using? I have an older Ideapad (circa | 2017) and a new 2020 Thinkpad and the trackpads on the two | are uniformly awful | tomp wrote: | I've been happily using Microsoft Surface Go for the past 6 | months. No complaints (about the hardware - software is | another issue, though TBH what I miss the most is a good | command line & package manager). | dthul wrote: | Same for me, the trackpad is the main reason I don't want to | switch away from Macbooks. It's just unreasonably good. I | fear that the amount of software and hardware integration | required to get to this level is so high the we will not see | it anywhere else anytime soon. But I'd like to be wrong. | bleepblorp wrote: | 'It just works' is not a phrase I've ever seen applied to the | Windows 10 update process before. | | While bricking updates for Windows are rare, the most infamous | Windows update bug deleted all user data. | | If you want stability, desktop Linux is now the best out of a | bad set of options. If you need more software support, run | Windows in a VM where it can't destroy anything important. | SkyPuncher wrote: | I used that phrase a bit-in jest. | | That being said, Windows updates have a bunch of minor | issues, but rarely result in these machine breaking issues | that OSX has. | burnte wrote: | I'm skipping Big Sur for at least a while. I only have a | MacBook Pro 13 that I bought earlier this year when they came | out with the KB refresh, Intel based. I have it because OSX is | fine, but has a great Unix under it, and I can run VMware if I | need real Linux or Windows. It's a great tool, I'm in IT. | They're durable, solid, and work great. But that Dell XPS is | really tempting. My desktops are windows. | rubicon33 wrote: | Imagine being a mobile developer. Unless you develop | exclusively for Android, you're FORCED to own an iOS device. | | I'm seriously considering changing my daily driver to a Linux | machine, and getting a mac mini strictly for running iOS | builds. | | Would need to do some work to kick off a build from the Linux | machine which deploys the app to the iOS device, but it should | totally be possible with xcodebuild command line tool... | | I think the general workflow would be: | | 1) Develop on the Linux machine in Flutter or React Native. 2) | Primary day-to-day / hour-to-hour testing device = Pixel. 3) | When ready to build on iOS device, network request is made to | the Mac Mini, which then kicks of xcodebuild to deploy the | build to the device. | | Would need some sort of fast file replication tool. And | debugging would be a chore. | | Uhg. | AsyncAwait wrote: | This might be worth a read as well[1]. | | 1 - https://news.ycombinator.com/item?id=25104828 | SoSoRoCoCo wrote: | > I've definitely gone from "I'll buy a mac because it's a mac" | to "Maybe my next machine will be Windows. It's cheaper, more | reliable, and just works" | | I got bad news for ya: I just bought a new Yoga a month ago and | it is just as bad if not worse. | | * Animated ads in the start menu tiles | | * I've had to upgraded and restart almost every other day for 4 | weeks | | * there are ads that keep reapparing in the tiles on update | | * there are constant popus reminding me to log in to my windows | account (or problems that I can't log in because I HAVEN'T) | | * nVidia ads popping up in the lower-right corner | | * MSoft ads popping up in the lower-right corner. | | * Also, day one: tried installing some LabView softare and BSOD | (well, the new pretty color blue they use and the high-res | warning). | | * Starting a new app takes about 30 seconds (I believe it is | phoning home the way macOS does, not sure). | | Win10 now looks and feels like an annoying clickbait website. | Once macOS includes ads, it'll be an equally appalling UX. | | The only respite I get are logging into AWS compute instances | or my Ubuntu and FreeBSD boxes. | SkyPuncher wrote: | Oh, that's really interesting. | | I have a W10 that I run as a second machine. Updates are | annoying (but they don't cross the line of being "terrible" | for me). | | The ads are something that I haven't noticed. I wonder if | that's manufacturer specific. I know I'm running a clean, | vanilla install on my setup. | brundolf wrote: | Yes, similar to Android, many manufacturers customize their | Windows installs, and that increasingly means random ads in | your system UI. | cutemonster wrote: | Yes Linux is nice. I installed Linux Mint on a laptop from | 2011 a week ago, and it worked fine, like a new computer (I | was a bit surprised) | | Plus a maths programming language. No games though | puranjay wrote: | You're getting downvoted but these are very legitimate | issues. I still chose Windows but I was really, really | tempted to ditch it all when they pulled off that forced Edge | installation stunt a couple of months ago. | Kye wrote: | I haven't had any problems with my new ProBook, but it's also | Windows 10 Pro. You shouldn't need a $60 upgrade just to be | respected by your operating system. Microsoft is trying to | live half in the service model and half in the product model. | They should drop the distinction and give everyone "pro" | features, all of which are basic features in any desktop- | focused Linux install. | impassionedrule wrote: | I always see people complaining about updates, but I haven't | been forced to update for months. Is this some machine- | specific configuration or is Windows Insiders' update model | different? | supernova87a wrote: | I'm really fed up with people downvoting because they | disagree with a legitimate opinion being expressed. | reaperducer wrote: | _Once macOS includes ads_ | | Considering that iOS already includes ads, it may not be that | long. | | - Apple Arcade ad right there at the top of the Settings app: | "Apple Arcade 3 Months Available Free >" | | - Very often when I just want to listen to the music I | purchased, I get a full-screen ad for Apple Music that takes | about 20 seconds to load, and cannot be dismissed until it | does. | | These two things are enough to get me to move to something | else, if there was a viable alternative for my workflow. | There isn't yet, but I'm keeping an eye out. | spacephysics wrote: | Don't forget Apple's revocation of an API to access OS level | request headers (re: Little Snitch). | | https://9to5mac.com/2020/11/15/apple-explains-addresses-mac-... | | This was Apple's last straw in my book. Yes they're | backtracking, but this wasn't some extra miscellaneous data | someone forgot to remove. Further it took a hail storm of PR | (in the dev world) to push change. | | Moving to Linux ecosystem, despite loosing the rather smooth | Apple ecosystems | FPGAhacker wrote: | They are backtracking on the little snitch boondoggle? I | hadn't heard that. | wlesieutre wrote: | They're improving the situation on developer certificate | revocation checks, but they do still exempt their own apps | from the app-specific content filter and VPN extensions, so | you won't be able to block those with Little Snitch or | similar firewalls. | | System-wide VPNs should still tunnel everything, so it's | not as much of a security disaster as it sounded like, but | I still don't like that. It's my computer, I should be able | to firewall whatever I want. | rsync wrote: | "System-wide VPNs should still tunnel everything, so it's | not as much of a security disaster as it sounded like, | but I still don't like that. It's my computer, I should | be able to firewall whatever I want." | | I always use a "slug"[1] to (re)inforce a VPN. | | It's extremely difficult to go around it - certainly not | by accident ... | | [1] http://www.kozubik.com/pub/NetworkSlug/tip.html | sneak wrote: | If we're talking about laptops here, this means an | additional piece of hardware. If you're carrying around | an additional piece of network filtering hardware, you | might as well just run the VPN client on that, too. | | I'm looking into dual-wifi travel routers that will run | OpenWRT (and thus give me root) and can do WireGuard at | reasonable speeds. I've been meaning to do it for iOS | devices anyway (these things phone home constantly, with | no way to turn it off) and now it's going to be needed on | Apple Silicon macs, too. | jrochkind1 wrote: | Yep. My 2015 Macbook (personal, not the one I use for coding) | is still running 10.12. | | I don't really want to update it, but am going to have to, as | it no longer receives security updates from Apple, as you say | won't run latest XCode, which also homebrew complains about and | says it can't support my OS, and increasingly software I want | to install won't cause the OS is too old. | | But there are zero features of an OS update i want. I am | terrified of what's going to happen when I update. | | However, i still far prefer MacOS UX to Windows, myself. I just | a quite fine with it on 10.12. | | And my 2015 Macbook is still running _fine_ , by the way, have | no need of an upgrade for more CPU or RAM or anything like | that. | medium_burrito wrote: | I'm in the exact same boat as you. I have a mid 2014 macbook | running 10.12.6. It's way better than my work laptop. | | The work laptop is a maxed 15" macbook a year or two old, and | it can barley handle video conferences, let alone bazel | compilations or debugging in vscode. Keyboard and touchbar | are a mess as expected. I wouldn't wish it on my worst enemy. | | I'm going go straight to a Linux/windows desktop, since I'm | working from home anyways. More ram, cpu and a real modern | video card is basically what I want, and I won't get that | with a mac. | techer wrote: | I have a late 2013 macbook running 10.14.6 and it's quite | pleasant. | plussed_reader wrote: | When the SSD finally craps out you can get them swapped out | via 3rd party repair. | ValentineC wrote: | Assuming it's an Air or Pro, a better option would be to | buy any NVMe drive, and an adapter. | | Here's a forum thread for more info: https://forums.macrumo | rs.com/threads/upgrading-2013-2014-mac... | jtdev wrote: | Agree with everything with the exception of assuming that | Windows updates are anything short of a dumpster fire full of | dumpster fires. | ohdannyboy wrote: | Yeah, Windows Update was the main thing that motivated to | switch to Linux for daily use. Nothing else presented a big | enough pain point to motivate a full switch -- I was mostly | happy using Windows and SSHing into Linux to work. I often | leave my computer on overnight with the expectation I can | pick up whatever I was doing, but Windows Update would force | reboot without warning me ahead of time and I'd lose all my | stuff. Many times I needed to start my computer and do | something right away, but Update decided it needed the next | 20 minutes. I remember one particular instance when I needed | to shut my laptop down to put in my backback (it was pouring | outside) and get to a class, but when I shut down it went | into a lengthy update without giving me an option to skip. | | On Linux I am rarely if ever compelled to reboot unless I | upgrade the kernel and want to use specific features like | virtualization. There's just no going back once you get used | to this. | skohan wrote: | Yes I spend more and more time on Ubuntu and it's actually | great | twelfthnight wrote: | Agreed. Ran into an issue this week where the forced upgrade | of Edge caused some issues for me[1], but it was impossible | to run "legacy" Edge because it was updated via Windows | update. Why should we have any choice of the version of the | software we're running, right? | | [1] I know, I know, why use Edge? Fun fact, Netflix doesn't | render at higher than 720p on Firefox/Chrome because of DRM | issues. | hyperrail wrote: | You can bring back the old Edge by following these | instructions: https://docs.microsoft.com/en- | us/deployedge/microsoft-edge-s... | | In short: | | 1. Run this command as an administrator: reg add | hklm\SOFTWARE\Policies\Microsoft\EdgeUpdate /v Allowsxs /t | REG_DWORD /d 1 | | 2. Download and reinstall the new Edge. | | Note that Microsoft has said that old Edge will stop | getting security updates soon, though I would speculate | this doesn't actually mean much as the old Edge's engine | has to remain in Windows for application compatibility. | vmchale wrote: | > It's cheaper, more reliable, and just works" | | I'm on Linux now. It randomly breaks but so does Mac so I might | as well have a tiling window manager. | yoz-y wrote: | > List of Safari Updates - Just, why? Why is that attached to | an OS release? | | Since a few versions, you can actually get the latest safari on | the previous OS. So even if safari is the one thing you want | you don't need the update. | | > In particular, messages will take up 20%+ of the release | content to essentially highlight the ability to put emojis and | faces on everything. | | Messages in particular probably needs the new OS due to | catalyst updates. | jeromegv wrote: | Confirmed, I still get all my Safari updates on Mojave | (10.14) | konart wrote: | >It's cheaper, more reliable, and just works | | Selected models maybe. In general- no. Not more reliable, not | just works. | Twirrim wrote: | Just don't update until you have to, or at least give it 3-6 | months to let every other sucker find all the early bugs for | you. Same goes with any operating system, not just OSX. You | just don't need the "Oooh shiny". | bguillet wrote: | The one compelling thing to me is the smart battery management | in Big Sur: it won't charge your battery past 80% if you don't | need it (based on usage patterns) to protect the battery life. | I'm also excited about the seamless switch between all Apple | devices for the Airpods Pro, but not everyone owns those | pram wrote: | Battery management is in Catalina too JFYI | eckza wrote: | macOS 10.13 gang, checking in. | edwardwatson wrote: | My 2015 MBP bricked when upgrading to Catalina. Thankfully I | managed to recover back to High Sierra via Disc Utility/Recovery | Mode. I upgraded to Mojave and now refuse to upgrade it any | further. I have an iMac which will be staying on Mojave too. | | I worry that this opens me up to security risks, but the reality | is, upgrading could break it again and force me to replace it | when the hardware still has plenty of life in it. | varispeed wrote: | I wonder if it still sends personal data to Apple even after | getting bricked? Has anyone checked if the bricked laptop sends | any traffic? | BitwiseFool wrote: | On the day Big Sur came out we got an email from IT saying that | under no circumstances should any employee install it. I'm glad | out IT knew about this release's problems so early. | racl101 wrote: | I think it's just common sense to wait for the bugs to get | ironed out of new software when you are working with mission | critical software and hardware. | | As a developer I don't think I'll switch to Big Sur until I | they stop supporting Mojave (i.e. the version behind Catalina, | which is the version behind Big Sur). | | If it ain't broke don't fix it. | capableweb wrote: | Most likely they just applied common sense which goes for any | release of any major software, don't upgrade on day 1, | especially in a professional environment where you need the | equipment to work most of the time. | Tagbert wrote: | We also got an email from IT telling us not to update to Big | Sur, but not because of any specific problem. Our IT department | blocks all major OS updates for a few months while they do | post-launch testing. | | Big Sur has fewer foundational changes than Catalina did. Most | the changes are just UI changes (though I think there were some | changes that affect Audio processing apps). | classified wrote: | I don't think they were that prescient. They probably just | followed what should be standard common sense by now: Never, | ever, install a new OS on a machine that you can't afford to | lose that very same day. Always wait for reports from early | adopters or victims of bushy-tailed curiosity. | divtiwari wrote: | 'Bushy-tailed' well that's a new word that TIL, on a lighter | note. :) | bob33212 wrote: | Even if the upgrade was smooth they could end up with a ton | of support calls asking how to change it back or how to turn | off Bluetooth. | racl101 wrote: | Your diction is outstanding. | nix23 wrote: | Why is your IT department allowing personal system-updates and | need to write emails about it? | ashtonkem wrote: | In my experience, this is the standard rule and not a response | to any specific issue. I've been told not to upgrade work | machines to new OS releases for damn close to a decade now. | BitwiseFool wrote: | Interestingly enough, our IT doesn't send out alerts for | Windows 10 feature updates. I suspect that because so many | executives use Macs that this is the reason why the alert | went out. | ashtonkem wrote: | I believe there are more tools to manage updates across a | fleet of Windows machines, so one can flip a switch and | prevent all the windows laptops in the company from running | major updates until you're ready. | MilaM wrote: | I don't understand why Apple makes it so difficult to ignore | major OS upgrades at least for some time. Most users would be | better off waiting at least a couple for a point release of Big | Sur. Being responsible for a couple of Macs in my family this | makes me quite angry actually. | dawnerd wrote: | What's so hard to ignore? Apart from the little red dot if | you have settings in your dock and maybe one notice it's not | like it's nagging you like windows does. | aeyes wrote: | If you have auto updates enabled it nags you every day with | a popup notification window asking to update, exactly the | same way Windows does it (at least on my machines). | MilaM wrote: | I can ignore it no problem. But less proficient users, like | my mother, will not know or remeber this advice. | | What's also (in)convenient is that unrelated security | updates, like the one for Safari that was released the same | day as Big Sur, are well hidden UI wise. You have to click | a small link below the Big Sur upgrade notification to get | to those important security updates. | dagmx wrote: | That's just standard IT policy at most companies. Favour tested | stability over being on the newest stack. | heipei wrote: | Especially when that "stack" is just your operating system. | Like, what feature does a new OS like Big Sur include that | was previously denied to you on a previous version of OS X? I | don't get the eagerness to upgrade, especially after Catalina | had proven to be somewhat bug-ridden as well. | vmception wrote: | Apple often ties their whole pipeline to OS updates for | developers. | | In the past it's been that developing on the latest iPhone | needed the latest version of Xcode and the latest version | of Xcode needed the latest version of the OS. | cyberpunk wrote: | meh, I upgraded my work mbp on release day and everything works | completely perfectly, I suspect you'd probably be fine... :} | justapassenger wrote: | Apple has a pretty loose approach to backwards compatibility on | macOS, compared to Microsoft with Windows. | | But even with Windows, bugs always happen and goal of IT is to | keep your system and tools up, not chase after latest hotness. | If IT allows immediate upgrade to a new OS, they're playing | with fire and waiting for an upgrade that bricks significant % | of devices and brings company operations to the halt. Heads | will roll as a result, especially if that's in a remote work | setup. | m3kw9 wrote: | Had a black screen but cursor would show and spotlight worked but | showed nothing else. Did a reboot with nvram reset and computer | worked again | e40 wrote: | We have the development kit for the Apple Silicon Mac and we | can't install the release of Big Sur (11.0.1). Gives | | > An error occurred preparing the update. | | > Failed to personalize the software update. Please try again. | | Very frustrating. | jchook wrote: | Hm... There were more informative replies on the Apple support | thread a bit ago... they got deleted? | swiftcoder wrote: | The last time this happened to me, it turned out the update had | just set the screen brightness to zero. Took me hours to | diagnose. | roymurdock wrote: | Hahahahaha that could totally be the premise of a modern | Seinfeld/Silicon Valley episode. You're pulling out your | voltmeter, opening up the laptop, testing your hard drives and | cables, desoldering and resoldering components, spending hours | on forums, and finally Kramer walks in and pushes the | brightness key by instinct to show you a YouTube video, fixing | your problem immediately | vcanales wrote: | I tried upgrading a 2019 iMac with Catalina to BigSur. It failed | after the black screen with the apple logo and a count down, by | going to a screen I've never seen before that said something like | "failed to _apply_ update". If I restarted, then I would land on | the same countdown screen until it inevitably failed again. | | I ended up deleting the hard drive and reinstalling Catalina, but | the weird thing is that now my 2019 iMac with Catalina plays the | boot chime, which is the only part of Big Sur that worked for | me... | Tsiklon wrote: | The machine always could, for newer machines they decided to | mute it for some reason, there's an NVRAM setting, if you want | to mute the chime again: `sudo nvram StartupMute=%01` | | and the reverse: `sudo nvram StartupMute=%00` | userbinator wrote: | That's just Apple deciding for the users, like it has always | been doing. It's funny to see the setting for it is so | hidden; my PC motherboard has a "POST beep" setting in the | BIOS setup, which doesn't require a terminal to get to, and | whose presence is helpfully reminded each time I turn it on | ("press DEL to enter SETUP"). | tpoacher wrote: | Whereas if they were an innovative company, like microsoft, they | would have chosen a better colour for their BSOD. Just sayin'. :p | sib wrote: | Ahh, brings back memories of this classic post from ~15 years | ago... | | https://www.bleepingcomputer.com/forums/t/14850/microsoft-an... | | 'Major computer resellers such as Compaq, Gateway, and Dell are | already lining up for premier placement on the new and improved | BSOD. Ballmer concluded by getting a dig in against the Open | Source community. "This just goes to show that Microsoft | continues to innovate at a much faster pace than open source. I | have yet to see any evidence that Linux even has a BSOD, let | alone a customizable one."' | lisper wrote: | At least the acronym still applies, so there's that. | eddhead wrote: | Cost of Relevance | | The Mac was a novelty, a niche prpduct a decade or two ago to | serve just a handful of use cases until it was thrust into | relevance because of Windows' failings in the cloud development | and transition era. | | Now that it's everywhere, and the complexity of deployments and | permutations of Mac's usage ever increasing they're stumbling | just as badly as Microsoft did - perhaps worse, because Windows | has to deal with orders of magnitude more different hardware and | software. | diebeforei485 wrote: | Why does Apple push new macOS releases via Software Update on Day | 1? | | It should have been on the App Store until 1-2 updates in (so | enthusiasts can install it) and pushed to Software Update after | then so issues are ironed out. | lisnake wrote: | Well, they did have a public beta stage for several months, | which supposedly should have caught bugs like this one before | general release | cactus2093 wrote: | It doesn't auto install or show up as a badge notification | though, so you kind of have to go looking to find it. | | The exception though is that once a patch update for your | current OS is available, it gets hidden by the Big Sur upgrade | prompt, and you have to click into the non-obvious "more info" | link to find that. Which seems like a bad UI choice, if you're | going to force me into the upgrade then do it, but if you're | going to let it be lighter touch then don't have it block out | the other updates like that. | [deleted] | rv-de wrote: | My T480 with LM20 is objectively the better workstation than my | company MBP2019 - but at least it's 3 times as expensive and | looks very shiny. | owenwil wrote: | I had this happen to me on a late 2019 MacBook Pro as well, but | dramatically worse: the machine was totally unresponsive, no | chimes, no power up, nothing. I tried everything, including the | usual PRAM clear and whatever else, but Apple suggested a | replacement machine. | | Since I can't work because I'm waiting for the replacement, I | started tinkering to see what I could do and it turns out that | the T2 security chip was totally nuked - the weird version of iOS | it runs (BridgeOS) was broken/missing, which means the hardware | won't even power on, POST, or light up the screen to tell you. | Without the T2, you don't have a computer anymore, basically. | | Turns out that this chip _can_ be flashed by using a specific set | of incantations: https://support.apple.com/en-ca/guide/apple- | configurator-2/a... | | So, here's what I had to do: | | 1. You need another Mac running the exact same build of the OS on | the dead machine. I begrudgingly needed to update my Mac Mini to | Big Sur to get it to work. | | 2. Plug a USB-C cable into the front left port of your dead | MacBook, fire up Apple configurator on the functional machine and | click "Revive." | | 3. Wait, hope it works.... but there's no confirmation so you | just have to wait a long time and hope it was long enough, then | hold the power button for 30 seconds to see if it'll turn on. | | 4. If that doesn't work (it didn't), then you should run | "restore" which is exactly the same. Wait a long time, hold the | power button for 30 seconds and hope. Eventually, in my case, it | powered up into internet recovery, and acted as if it were a new | Mac. Everything is gone, but it's at least functional as far as I | can tell. | | This will ONLY apply to the T2 models, which are not the ones | mentioned in the OP, but it seems like a similar issues. These | steps at least revived my machine, but it was so obscure that | even Apple support didn't know about this, so ordered a | replacement. I can't be the only one to have run into this, but | I'm pretty pissed that I blew two entire days trying to figure | out what was going on. | | More details on my Twitter: | https://twitter.com/ow/status/1328389544119513089?s=21 | pomian wrote: | Just out of practical curiosity, how long, about, is: "a long | time." ? (Minutes, hours, etc.) What great post. Thank-you from | everyone who may need it. | owenwil wrote: | I waited ten minutes and it worked. Felt like a long time | when it was sitting there blank! | tacheiordache wrote: | Im surprised at what lengths people go to sustain their | attachment to their macs and apple. It used to be it just | works, i don't have time to tinker. Now you have to get your | hands dirty for no particular reason other than apple wants to | revamp everything in order to secure a new milkcow for the next | generation. Come back to linux! | wil421 wrote: | Almost every single laptop I've owned has had an issue at one | point or another. I've had more windows laptops with weirder | issues than my Macs. The Mac hardware last longer but I've | had a 2011 MBP finally die after 6 years. | | No chance I'm rolling my dice with Linux on a laptop. | Touchpad support is funky. I run FreeNAS, Linux, and | raspberrypi boxes at my house. | dstick wrote: | You are spot on. The big advantage Apple had is slowly fading | away: quality control. First the keyboards, now this. | | As a freelance developer, my MacBook Pro is my livelihood. | It's dependence, great support and MacOS / Linux CLI was it's | main feature. Now it's gotten to the point where you're | better off waiting 4 years before buying a new product line | so the general public beta tested it long enough. | | I'm getting a lot of Microsoft in the 90's vibes from Apple | these days. Anyone else as well? | jeromenerf wrote: | Being dependent on one device, as a professional? Backups, | spares and insurance are not best practices, they are the | basic cost of doing business. Using the latest version (not | the security updates of course) of anything on a production | machine has always been a bad idea. | | We need a new razor, something along the lines of "do not | attribute to FANG marketing what is better explained by | misplaced expectations". | jlokier wrote: | > spares [...] are not best practices, they are the basic | cost of doing business | | I think you overestimate some professional people's | income (especially if it's sporadic) and underestimate | their other expenses. | | I've known many freelancers who buy a new laptop twice a | decade _at most_. It will be the single most valuable | object they own, and may be the result of saving for | months and careful consideration of what to buy, | intending it to use it for many years. | | A spare good laptop "just in case" is not a realistic | option for them. | | Most of them could buy a second laptop if circumstances | arise where it's absolutely necessary, but it would be | hardship. So they wouldn't get one just as a "nice to | have", a spare laptop lying around doing "nothing". | Especially if it's going to be outdated by the time you | have some use for it. Events where you need a spare | device are quite rare after all. | | That might be below "the basic cost" of running a | sensible business, but for people on median and/or | sporadic incomes it's a significant cost, only worth | bearing if and when it becomes necessary. | pcdoodle wrote: | At least with microsoft we could compile and exe and have | it work 20 years later... | [deleted] | newsbinator wrote: | The reason I left Linux was having to spend days on | incantations to make my sound card or network adapter work. | | I got tired of having to figure out what codec incantations I | needed to make videos play. | | Much of the support was snarky "RTFM" or forum postings from | 2007 about different distros. | | Every couple years I try it again when people on HN insist | it's better now, and within minutes there's a showstopper | hardware compatibility issue or something. | | I'm scheduled to try it again about a year from now. | vmchale wrote: | Hardware is still bad, inferior to Windows. | | With Catalina, my Mac speakers intermittently stopped | working though. So it's getting more competitive as Mac | gets worse. | binarymax wrote: | Same. I've been trying to use Ubuntu full time since 2010. | These days I run a (toy) deep learning rig in my cool | basement that has Ubuntu. I've gone through 4 (FOUR!) | different hardware attempts at wifi trying to get higher | than 1Mbps to the router: 2 different internal cards, and 2 | different external sticks. I spent a good 2 to 3 hours of | incantations for each of those 4 options. I finally gave up | and bought a $50 wifi extender that has ethernet out, which | finally worked and am now getting 5g speeds to the router. | | Before that it was an issue with different GPU/CUDA | binaries causing conflicts and forcing a full reinstall of | the system at random times when I was swapping conda envs | for different python stacks. | | I really really really want to be able to use Linux full | time, but I haven't even got to the point of wanting to use | something like video conference from a linux install, which | I've heard is a nightmare. | harha wrote: | I've gone to using cables wherever I can. Depending on | the wiring a power line network adaptor might speed up | things substantially. | | That being said, setting up WiFi is a pain, I frequently | set up raspberry pis with Ubuntu and just can't get it | right without needing to connect a screen. | lisnake wrote: | Managing CUDA install on Windows is a big PITA too | jlokier wrote: | I'm a huge Linux fan and used Linux natively on several | laptops for nearly 20 years. | | Even with all that experience and care picking good | laptops, and even after Ubuntu and Xorg autoconfig made the | driver situation much better, I found myself having to: Fix | kernel graphics driver bugs (spans of random pixels | occasionally drawn on the screen due to something extremely | subtle deep in the Intel driver), sound driver bugs, and | being annoyed that nothing worked right with Nvidia on one | of them (neither Nvidia's driver nor Nouveau worked | properly), and debugging unreliable suspend. | | Now I run Linux in a VM, and that's been perfect for | userspace development. On a Mac, the four-finger swipe | switches beautifully between Mac and Linux full-screen | desktops, as if neither OS is really in charge. It feels | more like running Xen, two OSes side by side, with Apple- | quality GUI for switching and organising OSes. | | Of course, not so good when the Apple device bricks. | | The symptoms people are reporting now are very similar to | what I saw when upgrading to Catalina - hours stuck on | "about a minute remaining", many reboots and with what | looked like glitchy display errors and "starting from | scratch" progress bars, leading to a worrying feeling it | was stuck in a reboot cycle or just bricked. I was | immensely relieved when it eventually finished after hours | of doing whatever it was doing, as I didn't have a spare | working computer (all my old Linux laptops have broken :-/) | And that was after leaving it for nearly a year (I | installed Catalina this summer), so the problems should | have been "ironed out" by then. | | I'm really glad I haven't follow the system notification's | prompt to update to Big Sur. From the Catalina experience, | I suspect I'd be one of the brickage victims, and I can't | afford that right now. | | If it were always possible to restore from backup (as it | generally is with Linux and Windows) that would be fine, | I'd take the risk. But when Apple updates go wrong, it can | be more serious as you can't necessarily boot at all, even | to restore from backup. | ianai wrote: | What virtualization are you using to swipe like that | between Linux and Mac? | bayindirh wrote: | Possibly VMWare Fusion Pro, since I do the same on my | mac. | | Fullscreen the Linux VM, it becomes another desktop. Just | swipe into it and continue working. | jlokier wrote: | VMware Fusion (now changed name to VMware Player). | | But I would expect it to work the same for other | virtualisation software, because that's what MacOS does | for full-screen apps. | | It's nice that the swipe gesture is intercepted by the | host instead of passed to the guest. | | I swipe to full-screen remote desktops too (in this case | to access another work laptop on my desk via my main | monitor), it's really nice having them all available this | way. It's like having a deluxe KVM, which also has a | zoom-out thumbnail viewer when needed :-) | Qerub wrote: | > VMware Fusion (now changed name to VMware Player). | | It's still called VMware Fusion but is now available in | the variants Player and Pro: | https://www.vmware.com/se/products/fusion/fusion- | evaluation.... | Qerub wrote: | I used to work this way too but get fed up with keyboard | and mouse buttons getting stuck in VMs making them go | bananas when the system was under load. Really nice | experience apart from that and the half-broken support | for Retina displays. | [deleted] | addicted wrote: | With Lenovo, Dell and HP all supporting official Linux | models, I suspect this should be less of an issue now at | least if you buy a supported model. | jlokier wrote: | There's a pretty strong motivation: | | > Since I can't work because I'm waiting for the replacement | | There's probably a few tens of thousands of stressed out | freelancers right now who can't pay their rent this month | because their only machine just got bricked by the Big Sur | update (which presents itself via system notifications as if | it's an ordinary software update, not a major event), and | they are either stuck far from any Apple service waiting for | a replacement, or worse, it's out of warranty and they can't | afford to buy another machine. | TwoNineA wrote: | > There's probably a few tens of thousands of stressed out | freelancers right now who can't pay their rent this month | because their only machine just got bricked by the Big Sur | update | | I opened my late 2013 MBP, unplugged the IO board's cable, | rebooted, OS finished upgrading. I left it unplugged for | now (lost WiFi/BT, HDMI and one USB) not an issue for me, | was using TB to displayport and gigabit lan adapter | anyways. System works and reboots fine without IO board | being plugged in. Ordered a 10$ replacement board from | eBay. | | Do steps 17 and 18 of this: | | https://www.ifixit.com/Guide/MacBook+Pro+13-Inch+Retina+Dis | p... | blazor wrote: | Wonder if that will be enough to make them consider | switching away from Apple? Silly question! | jlokier wrote: | If they can't afford another machine, then not until the | current one stops working. Ironically! | | But for a lot of developers, their work literally can | only be done on on Apple devices. You can't develop iOS | and Mac apps on anything else. | | There are a lot of people for whom that is their job, | including freelancers. | | They could switch to a new domain of business, but that's | a large change with many disadvantages. It's not like | picking a different laptop just because you fancy a | change. E.g. for an iOS developer to switch to being an | Android developer, it's not hard to start but there's a | lot to learn to be good at it to the same level and bring | in the same money. | beagle3 wrote: | Thats a very weird example. Those developers should know | better than update on the first week of a new OS on their | only non-virtualized machine. | | I would be surprised if my accountant updates to a new | version of Excel within 3 days if it coming out, and | would be very disappointed if as a result he wasn't able | to prepare my taxes. The situation you described is | similar - someone who should know better throwing their | old tools before they know for sure the shiny new one | will work. | jlokier wrote: | The system notifies you about software updates from time | to time, and you are trained to install them for | security. | | The Big Sur update is notified in the same way. It gives | the appearance of being just another big software update. | | Unlike Windows, Mac OS updates come out more often, about | once a year for major version, and every couple of months | for minor version. Despite the marketing fanfare, they | are not as big a change as say jumping from Windows 7 to | Windows 10. | | Ok, maybe you still want to take care with a new OS. Like | with Excel three days before filing taxes. (Though when | do you expect the accountant to upgrade? They are | _always_ doing someone 's taxes.) | | Maybe you do try it in a VM first, and decide you like | it, it works well for you. Some people try new OS | versions in a separate partition. You can do that on a | Mac, just like on a PC. It seems like it ought to be | safe, because you've kept the old installation on as | well. Just like on a PC, you can choose which to start up | using the built-in boot menu. | | Being sensible you take a full system backup first. | Usually, with Apple, a backup is pretty good. You can | reinstall from a backup provided the system can boot. | Macs have a reinstaller built in. By analogy with a PC, | it's more like "imaging" a Windows or Linux system, and | as if the PC BIOS had built-in tools to restore from a | backup image. | | Following that analogy, the problem here is that Big Sur | nuked the BIOS! It can't even reboot from external media, | or the recovery partition. If a Window OS upgrade did | that we'd not only be unhappy, we would also be rather | surprised that we can't boot an external USB key to | recover. | jnwatson wrote: | I'm not a huge Apple fan at this point, but implying that | other platforms don't have this problem is somewhat | disingenuous. | | Updates brick device across many platforms all the times. | I've had plenty of PCs break from updates. | | That you can even recover from a T2 failure at all | without opening it up is quite nice. Perhaps my standards | are low. | at-fates-hands wrote: | > Updates brick device across many platforms all the | times. | | A few weeks ago, I fired up Adobe Photoshop from their CC | platform. No go, something, something about an intel | compatibility. | | Do online and start googling the error I was getting. | | Seems the newest version determined that my quad core | Xeon processors didn't support SSE 4.2 or later. A LOT of | people were fuming online that in order to run the latest | version, they would have to get a new PC or laptop with a | new processor that was now required for the newest | version. | | The current solution for many is to now install an | earlier version until they figure out what they want to | do. Ironically, I still run a lot of stuff on my old Mac | Mini so I found out that I can run the most recent | version of Photoshop on there instead. | | I haven't checked into the issue for a week or so. I'm | still not sure if anybody came up with a solid solution | without having to buy new equipment. | jimmaswell wrote: | We shouldn't applaud that it turned out to be possible to | fix this thing after grueling effort (and the company | trying to push purchasing a replacement) when the | security chip was an unnecessary user-hostile blight in | the first place. | Kwpolska wrote: | Can a Windows update brick a PC? I'm pretty sure it | can't, because it does not update the firmware of the | main system controller. You might end up with an | unbootable copy of Windows if you're unlucky, but it's | fairly easy to fix it with install media or a recovery | partition, and you might be able to recover any data your | backups don't cover (you make backups, right?). If you | don't have any install/live media for Windows or Linux, | it's trivial to make those with any working computer | (Linux, Windows, macOS), including a friend's. But if a | macOS update nukes your T2 chip's firmware, you need | access to another Mac and the appropriate cables. | SahAssar wrote: | Not many other general purpose computers require another | computer to fix. | | Most windows and linux machines can be reinstalled with a | USB stick. If you don't have that USB stick they can | usually be written with any macos, windows or linux | machine. | | Updates do not usually brick machines. I'm guessing your | PCs that broke did not require another PC running the | exact same windows version to fix? And I'm guessing that | if those PCs were made within the last 5-10 years you | could restore from recovery and not need another device? | unethical_ban wrote: | You're saying people should avoid tinkering by going from | Apple to "Linux", let's assume a desktop, well documented OS | with binary package management like Fedora or Ubuntu. | | First, this isn't happening to all updates. Second, On a | daily basis, Apple stores/support are widely available and | with pretty good warranty coverage. Third, the quality of | hardware/user experience _for the average, non-technical | computer user_ is on a different plane of existence when | comparing Apple to non-apple laptops. Screen resolution and | the companion software support, battery life, weight, and | trackpad are completely unmatched in the non-apple world. | | I play games and have used Windows, BSD and Ubuntu as my main | drivers at different times over the past 20 years. My | Thinkpad is currently on Ubuntu 20.04. My career is | IT/Infosec. | | I don't even _use_ my laptop most days, but I 'm tempted by | an M1 air because the UX and value is amazing. | weystrom wrote: | Or just use Windows with WSL2/Linux VM. | rorykoehler wrote: | My workflows are all Mac centric. Now I'm also hooked on | using iPad as second display via sidecar.i could solve these | issues via Linux and I am researching Linux distros by | installing on my old mac but nothing quite compares to the | Mac ecosystem UX. I solve this particular problem by only | ever updating my os long after the problems have been ironed | out. Apple are notorius for beta testing on users and frankly | I think it's crazy to update your main machine this early in | the cycle. | luka-birsa wrote: | Try Windows - it's the best interface to experience Linux | from :D. | arrty88 wrote: | > I solve this particular problem by only ever updating my | os long after the problems have been ironed out. Apple are | notorius for beta testing on users and frankly I think it's | crazy to update your main machine this early in the cycle. | | Exactly. Mac has become windows in this sense. Updates | aren't safe and users must stay a few versions behind. | rorykoehler wrote: | I've been using Mac since 15 years and it's always been | this way. | addicted wrote: | With OSX you always updated your OS with 10.x.1 if you | wanted it to work regularly. | | But in the pre iOSification days a new 10.x version would | come out every few years, so the 10.x.1 version would | come out a few months later with major bugs ironed out. | You waited a few months, and then safely enjoyed 10.x.x | updates for another 2-3 years. | | With the annual release, your 10.x version comes out | every year, the 10.x.1 version a few months later but | it's hardly as well tested, and you're probably better | off waiting for 10.x.2 and then by the time that's done, | Apple is already preparing you for 10.x+1. | AdamN wrote: | Most people on this list have done similar shenanigans on | Windows and Linux too. No OS/manufacturer comes without these | kinds of edgecases. | jasonsync wrote: | I surprised myself last week! | | When one of my older Macs became unresponsive due to that | Apple network failure problem issue, I spent countless hours | running various system cleaner utilities, uninstalling apps, | and blindly running obscure terminal commands from Stack | Overflow, even though my own initial console log analysis | (and instincts) had more-or-less confirmed that it was an | issue with trustd network connection timeouts to Apple's own | servers. | | Fool on me. This coupled with having to get my 2019 Macbook | Air keyboard replaced twice (due to sticky keys) has me | thinking out loud about moving away from Apple. | | Good coverage of the trustd issue: | https://tidbits.com/2020/11/13/apple-network-failure- | destroy... | st1x7 wrote: | Is Linux really that easy to recommend these days? I'm | genuinely asking, not sure what the current state is. | | My impression is that over the past few years Linux has | gotten a bit better at just working out of the box, Mac would | be good if you never upgrade the OS (but if you do upgrade, | you're rolling the dice on a major disaster) and Windows is | pretty much where it was (and still not a great experience | for developers). Basically, the 3 platforms seem a lot closer | to each other than they used to be. | DarkmSparks wrote: | As a Mac and Linux guy (no more winnndddooows yay!) My | Linux machine is my rock, and has been for about 10 years | and 3 or 4 hardware upgrades now. | | MacOS is really nice, almost as good as Linux and great for | those things like photo shop files or those unfortunate | days there is no choice but to use MS office. | | The only thing I miss about windows since switching my | second machine to MacOS is how angry windows would make me | every time I tried to do something on it. | jlokier wrote: | Several laptop manufacturers officially support Linux these | days, even providing it ready-installed. | | If the manufacturer can supply a working Linux laptop, that | usually means other distros will run without difficulty on | it as well. | coldtea wrote: | > _Im surprised at what lengths people go to sustain their | attachment to their macs and apple._ | | Probably because going to these lengths is rare, and people | will just service/replace the ocassional problematic machine. | | Whereas in Linux land this is much more common, and you're on | your own commercial support wise (and with friendly forums to | guide you). | kache_ wrote: | At least with Linux you can actually fix it | coldtea wrote: | If you know how, have time, don't have an opportunity | cost/better things.... | 10000truths wrote: | There's also a pretty big opportunity/time/effort cost to | contacting Apple support, describing your problem, | fighting with them over whether the defect is covered | under warranty, actually packaging the thing and shipping | it to them, waiting for the fix/replacement, hoping the | replacement isn't similarly screwed up, and setting up | all your programs and files again when they 'fix' the | problem by wiping your machine or giving you a new one. | vladvasiliu wrote: | That's correct, but as a parent said, this kind of issue | is very rare. I can't actually remember another mac os | upgrade actually bricking machines. I may be wrong, | though. | | What's way more common is random hardware failures, | unrelated to the OS. I've never had to deal with apple | support and hope I'll never have to, but HP enterprise | support isn't frictionless either. A colleague of mine | had a swollen battery, which wasn't user replaceable | (guess not only Apple has bright ideas). He called up the | support, which went relatively fine but in the end he had | to send the computer in for repairs for two weeks and was | advised to save his data as the machine would be wiped. | Luckily removing the SSD was possible and didn't void the | warranty... | Symbiote wrote: | In my experience, "Not user replaceable" on enterprise | laptops means a few normal screws release the back cover | to get access to the battery. | | The next business day, on-site support presumably costs | extra. (We have it for servers, but I don't deal with | laptops until they're out of warranty.) | medium_burrito wrote: | And if I had endless time, presumably I could reach | englightenment, with seems like a better use of my time. | owenwil wrote: | I wouldn't call dealing with this sort of thing on every | other update rare. | acdha wrote: | They don't happen on every other update, or even every | tenth update. You're hearing from a small self-selected | population of users who had undiagnosed hardware issues, | dodgy power, hacked up system config, etc. and | generalizing it to the vast majority of users who clicked | install and resumed working 20 minutes later. | asutekku wrote: | It works 99% of the time and things like this are rare | occurences. My experience with linux (Debian & Centos) has | been less than stellar. | ag56 wrote: | That is unfair. Apple has a billion devices in active use so | there are bound to be the occasional issue. And even with | those issues it is still a _far_ better experience than | either Linux or Windows. | acomjean wrote: | Apple has like 20-30 models, so testing should be easier. | Also you pay a premium for apple hardware, so there is the | expectation that it just works. | luka-birsa wrote: | This is untrue. As somebody that just defected from OSX to | Windows I can tell you that you're missing out. Windows | became a more stable and usable PC where everything just | works. My 2 year old top of the line MBP was replaced by a | 3 year old Dell XPS 13 after 10 years of OSX and I hate to | break it to you, but Windows changed. | | I replaced the MBP since the I had to replace the thinnest | keyboard in the world, but I had problems with BT, WiFi, | crashes, random external monitor glitches, no support for | two external monitors via TB 3.0 (look it up, same hardware | works under windows!!). Ask my diehard OSX fan coworker | that just had to upgrade OSX just to get wifi working at | home. I stayed for Windows since my MBP stopped working a | week after I got the keyboard replaced and to be honest I | really can't bother to move back. Everything just works | here. | | OSX has left the domain of the power user and has been | relegated to into the domain of the consumer user that | likes the Apple marketing. | | I am monitoring the situation with ARM CPUS closely and | that would be a motivation to switch back, but right now it | feels my next computer upgrade will be windows based high | end laptop. Better OS and better price performance are hard | to argue with. | | PS: If you're a developer and you're still clinging to OSX, | try it - the whole experience is next level (compared to | the whole brew ecosystem). Download WSL for windows, get | Ubuntu from windows store and use the Windows Terminal to | experience native Ubuntu. Hell if you're using VS Code, all | you need to do is type "code ." from Ubuntu to open VS Code | in Windows and develop in native Linux. | pyr0hu wrote: | Tried WSL2 for webdev, had high expectations for it, but | I got disappointed. Docker support is bad and the whole | subsystem feels sluggish. All on latest windows build, on | a Samsung 970 ssd. I get it, Windows got better i agree, | but it's miles away from a Unix experience | garethrowlands wrote: | Was there anything in particular that was bad about | Docker? Was it network access? What was sluggish - disk | access across the Windows/Linux divide? I've just tried | WSL2 out for a few minutes on a new Dell XPS and it | seemed kinda neat. Clearly I've not had time to run into | problems. | hackshack wrote: | This. Mac user since 1991. In 2016, I needed a VR | development box with a fast GPU, so I supplemented the | 27" iMac on my desk with a homebuilt PC and 27" 4K | monitor. That little PC has earned its keep! I use the PC | about 95% of the time. The iMac is now my Pixelmator and | OmniOutliner appliance, and backup OBS video capture | device. | | Win10's last 2 years of "builds" are very good. It still | rots like regular Windows, but I got 3.5 years of heavy | use before reinstalling it. Main apps are Unity, Visual | Studio 2017, and some hardware design stuff (SOLIDWORKS, | KiCad, SEGGER). It feels so liberating to have all my | niche apps on the PC without having to virtualize. | | User experience on Windows is a little jankier, but the | utility of the niche apps makes up for it. I miss | AirDrop. If I were to advise Microsoft on one thing: fix | the Control Panel situation in Win10. It's like layers of | bad makeup. | | Windows also restores much worse than macOS. I miss Time | Machine. I purchased a tool called Macrium Reflect which | gets me close enough, and actually can restore a bootable | system. | bayindirh wrote: | As a regular mac and Linux user (I use Linux 80% of the | time), I can clearly say it's not about sustaining an | attachment. | | If I had time, I'd do the same. I'm in this career because I | wondered how these things work in the first place. Just | because Windows or macOS are closed systems they're not less | interesting. They're harder to understand and, sometimes | challenge calls. | | Linux is nice, way better when compared to 15 years ago but, | it's not perfect. I'm going to buy a new PC in 12 months and | I'd need to make some research about hardware compatibility | and performance. Especially on the motherboard side. I have | to make sure that it contains no funny devices or memory | mappings so, I can't use an on-board peripheral until someone | writes a quirk just for that. | | OTOH, every platform has its nice applications. While | Darktable is a very nice photo editor and Digikam is a | perfect DAM, CameraBag or OmniGraffle doesn't work on Linux. | Similarly, many basic functions of KDE's Dolphin (Protocol | support, embedded git, etc.) is not present on mac. Similarly | my IDE of choice (Eclipse) wasn't working well on macs until | Big Sur. | | However, while developing applications, Apple's design | decisions and inner workings provide some nice insight and | inspiration for better experiences and more sensible | defaults. | | Using diverse set of platforms is mind opening for me. It's | important to understand the trade-offs of every one and, all | of them are perfect in their own regard. | | However, at the end of the day, I'm a FOSS lover and you | can't pry my Linux systems from my cold dead hands. macOS on | the other hand is just a nice closed system to develop open | source stuff for me. | Qerub wrote: | > I'm going to buy a new PC in 12 months and I'd need to | make some research about hardware compatibility and | performance. Especially on the motherboard side. I have to | make sure that it contains no funny devices or memory | mappings so, I can't use an on-board peripheral until | someone writes a quirk just for that. | | There are certified/tested Linux computers available from | vendors like HP and Dell. Just buy one of them instead of | wasting time researching hardware compatibility only for it | to break later with no one to complain to. Some links: | | HP Linux Hardware Matrix: | https://h20195.www2.hp.com/v2/getpdf.aspx/4AA7-6280ENW.pdf | Dell Linux Workstations and Laptops: | https://www.dell.com/en- | us/work/shop/overview/cp/linuxsystem... Ubuntu Desktop | Certified Hardware: | https://certification.ubuntu.com/desktop Red Hat Certified | Workstations (incl. Laptops): | https://catalog.redhat.com/hardware/workstations/search | bayindirh wrote: | Thanks for your answer. I'm aware of these systems (my | office workstation is an EliteDesk) however, these | systems are not suitable for me for various reasons. | | I make staggered updates and these systems are not very | receptive for that. I wouldn't want to change my case | just to upgrade the motherboard and the CPU. Also, I'm | not sure that a small EliteDesk tower can accommodate all | my disks (2HDDs plus 2SSDs) neither space, nor power- | wise. I also use a PCIe sound card (for sound quality | reasons) which needs a PSU connection via floppy | connector. | | At the end of the day, these systems are very nice as-is, | but I need to get them as a package and they're not very | flexible. My desktop usage scenario and update path is | not very suitable for that. | coldpie wrote: | > Linux is nice, way better when compared to 15 years ago | but, it's not perfect. I'm going to buy a new PC in 12 | months and I'd need to make some research about hardware | compatibility and performance. Especially on the | motherboard side. | | I've been using Linux exclusively since 2007 and I've never | had any motherboard compatibility issues. I think the only | thing that may be shaky is wifi, but even that's pretty | settled these days now that the hardware is more or less | standardized. I'm not doubting your experience, just found | that an odd thing to single out. | bayindirh wrote: | By 2007, most of the nasty stuff has sorted out (I met | with Linux in 1998, started to use it full time by 2003). | | Some things I have experienced (not all hardware related | but, notable and crippling): - Additional | SATA controllers had intermittent connectivity issues | with Samsung SpinPoint drives - Same additional | SATA controllers' 2 port models were fine but, same | chip's 4 port model was not recognized at all. - | Intel Speedstep was wonky. - CPUFreqd needed hand | tuned scaling profiles for good on-demand scaling. | - Fedora 4 mysteriously tried to redirect all my internal | X11 comm via my physical Ethernet card. Needed to add an | additional card as a primary network interface to solve | desktop latency problems. - One of my systems was | unable to boot any OS installed on the non-GRUB drive. | GRUB was unable to fire anything on that disk (regardless | of OS brand, model and make) - My latest system's | on board Wi-Fi and BT adapter was unusable for 2 years. | owenwil wrote: | Trust me, I don't usually care and would have given up - I | think it was way too difficult to fix this. I've written | extensively about switching from macOS to Windows and much | prefer using a PC personally: https://char.gd/blog/2019/the- | state-of-switching-to-windows-... | | In this case, however, my job requires I use the Mac issued | to me so y'know, it was in my interest to get it going again | while I waited for a replacement. | bentcorner wrote: | I use a Windows PC and need to use a Mac occasionally for | my work. I keep delaying updates on the Mac because I'm | terrified of it not coming back up, and I don't know a ton | about MacOS. It doesn't help that the Mac is currently | remote and I'm working from home. | thealienthing wrote: | You're a real trooper to go through this. | bobbylarrybobby wrote: | This part of that support article is pretty damning: | | WARNING: Back up your data before you restore the firmware on | your Mac. When you restore the firmware on a Mac that contains | an Apple T2 Security Chip, you are restoring the firmware on | the T2 chip and on any volumes on your internal SSD storage. | When this process is complete, any data on any SSD volumes is | unrecoverable. | | So this means that a firmware issue can lead to total data | loss? Of course you should always have a backup, but | nevertheless... | owenwil wrote: | The ironic thing about that suggestion is that if you're | reading that article, your Mac is already non-functional | anyway, so good luck doing a backup :) | atoav wrote: | Just take out the SSD and ... Oh. | raverbashing wrote: | Even if you could, SSD encryption keys are kept in T2 | azinman2 wrote: | Only if you turn on FileVault, AFAIK. And if so, then | that's the sensible encryption story. | stefan_ wrote: | I thought this part was more damning: | | _In very rare circumstances, such as a power failure during | a macOS upgrade, a Mac that has the Apple T2 Security Chip | may become unresponsive_ | | The chip that has the keys for your system in its hands does | not have redundant firmware images, like every cheap ass | Android? | pram wrote: | To be clear there are two options: Revive and Restore. Revive | just reinstalls the T2 firmware and reboots the system. | Restore basically clears the entire system as stated. | selectodude wrote: | The T2 is the SSD controller, which also transparently | encrypts all the data on the SSD. So yeah, a firmware issue | will nuke your data by design. | avn2109 wrote: | If this fix works as advertised, you should definitely make a | StackOverflow post or similar, such that this fix is more | searcheable than an HN comment! It could help a ton of people. | fabianhjr wrote: | This is out of scope for both https://StackOverflow.com and | https://SuperUser.com. | | This is an Apple Hardware and macOS issue and should be | posted on https://Apple.StackExchange.com | gosukiwi wrote: | > Apple suggested a replacement machine | | That's so wrong on so many levels. | wishysgb wrote: | Just as a reminder, don't forget and buy more apple products. | that will teach them | andy_ppp wrote: | I suspect Catalina is my last OSX... | w0de0 wrote: | Since Big Sur is macOS 11, this is definitely so. | [deleted] | arnonejoe wrote: | I upgraded yesterday and it got stuck for 90 min. MacBook Pro | (16-inch, 2019); Machine is 6 months old. Progress bar stopped at | 95% after an hour. Did a hard reboot and it finished immediately. | Working fine now. | GnarfGnarf wrote: | Hasn't anybody heard of loading the new OS on an external drive | and dual-booting? (hold down Option key when powering up, you get | to choose which OS you boot). | | I've got a 10.15 MBP, and I'm going to cautiously investigate | macOS 11 on an external SSD while retaining 10.15 on my internal | drive. I can also boot 10.14 from an SD memory card to reproduce | customer issues. | pram wrote: | You can also do it easily with an APFS container now. | mywacaday wrote: | It's probably in the T&C's but why would events like this not | lead to a class action? People working from home with no other | hardware must be tearing their hair out. | verisimilitude wrote: | Look, I realize this is a meta point: but has anyone else noticed | how TYPICAL the discussion in TFA is at the official Apple | support forums? The atmosphere is absolutely poisonous there, in | the strangest passive aggressive way -- every time I search for | help there, I find tons of replies that are useless, and about 5% | of the time I find a helpful tidbit. There's one user in | particular, whose name I won't mention, who posts EVERYWHERE with | just condescending garbage, and yet they have massive forum | points (level 10, or whatever). | | It's very odd -- something about the moderation or something has | created a community there that is extremely hostile to accurately | identifying and quantifying real issues in software and hardware, | and allergic to useful solutions. | | Developer forums are much better, though. | pottertheotter wrote: | I see this all over the place where companies have outsourced | their support to the community and give out levels like this. | Netgear and Evernote have similar forums. You get high-level | "community helpers" who respond with non-helpful and toxic | comments. | rsync wrote: | Agreed. I get this vibe from the Sonos and Ubiquiti forums. | pram wrote: | Every discussion about Apple is like this. Reddit, Macrumors, | HN. They've all been captured by people who think Apple can not | fail vs people who think Apple is the great satan | puranjay wrote: | BS like this is exactly why I moved away from Mac altogether. My | wife's Macbook Air had a similar black screen after upgrading to | Sierra. On my Pro, upgrading to Sierra completely messed up | Cubase and a bunch of audio plugins, to the point that I had to | reverse the upgrade. I still haven't upgraded to Sierra. Shortly | after, I moved to Windows and despite its almost weekly updates, | nothing has broken this bad on it yetm | weagle05 wrote: | I also had this happen on my late 2013 MBP 15, it stayed on black | screen for hours. I had an external monitor attached, so I was | curious if that was affecting the update. I unplugged the monitor | and then reset the laptop. It took at couple attempts, but the | update resumed and I'm running Big Sur with no issues. | Naomarik wrote: | Looks like forced obsolescence. My former daily driver a 2015 | Macbook Pro has somehow become so slow it struggles with the most | basic tasks, even after a fresh install. Nothing seems wrong with | it other than it's slow to the point that browsing the web is a | pain and development work has become impossible. Wasn't like that | when I bought it. | bayindirh wrote: | My Mid2014 MBP doesn't show these symptoms. So, forced | obsolescence is unlikely. Apple obsoletes devices by not | providing software updates to them. | | However, I was able to buy new batteries from apple for my non- | unibody mac even after its update cycle is ended. | | I can still buy aftermarket batteries for it and it works well. | I might install something else on it in the future but, it's | far from useless and dead. | anonymouse008 wrote: | Check your kernel_task in Activity Monitor... if it's hogging | all the processing % it most likely means the processor is | being throttled. | | The throttling sometimes happens because of a bad temp sensor / | connection. Sometimes it's the charging port as well | bayindirh wrote: | Or during long re-indexing sessions which happen after OS | updates generally. | jimmaswell wrote: | I've had laptops that got slower over time that turned out to | be full of dust inside. Easy fix with an air hose or anything | to the same effect. | joshontheweb wrote: | Could be dust buildup inside causing overheating and cpu | throttling | JohnTHaller wrote: | Have you done a full internal cleaning and reapplying the | thermal paste? | Bud wrote: | No, it does not look like "forced obsolescence", and could we | please stop with this silly narrative every single time there | is any kind of Apple bug? | | It gets nobody anywhere, it's contradicted by a 20-year period | of generally very reliable and long-lasting hardware from | Apple, and additionally, it's lazy and uninformative. | hungryforcodes wrote: | Remember when they took a year off to basically rewrite and | optimize Mac OS after 10.5? And they produced a wonderful OS | that I'm sure people still have very fond memories of. It | didn't have a lot of new features, compared to 10.5. Steve | Jobs even said that publicly a number of times, during that | year. He said -- and I'm paraphrasing -- "that we will work | on PERFORMANCE." All my Macs since 1998 have suffered slow | downs on Mac OS updates after say 10.6. 10.6 was the pinnacle | of performance. | | Every upgrade since 10.10 has had a NOTICEABLE slow down on | my MacBook Air 2013, and my 2012 Mac Mini, and more recently | my MBP 2017 is showing signs of slow down and reduced battery | life as well with each update. They can even be point | updates, not major ones. | | These happen man, and I can't see the real benefits that I've | gotten from say 10.10 -> 10.15 that would outvalue the | degradation in performance I've seen. Ok you say, a MBA 2013 | is ready for the pasture, but a maxed out (RAM, SSD) MBP that | is 3 years old is really just entering midlife. | | It's not a random mistake. | gpm wrote: | The 20 year period in which Apple has paid out hundreds of | millions in dollars in settlements for illegally forcing | obsolence of old devices, e.g. this one [1] that was settled | in March of this year and this fine from France [2] in | February of this year? | | History is not on Apple's side here. | | [1] https://www.nytimes.com/2020/03/02/technology/apple- | iphone-l... | | [2] https://fortune.com/2020/02/07/apple-iphone-slowdown- | update-... | DonaldPShimoda wrote: | It's so frustrating that people immediately jump for | "forced/planned obsolescence" whenever something like this | happens. | | Forced obsolescence is the _deliberate_ undermining of a | device to ensure that it cannot be used in the future. That | would be if Apple _intentionally_ included code in Big Sur to | cause older MacBooks to mysteriously brick. | | There is a big difference between intentionally writing code | like this versus not performing adequate Q&A to ensure that | such bug doesn't exist, and only the former of these | qualifies as planned obsolescence. | robbyt wrote: | It's probably spotlight reindexing. This has been a problem | with every version of osx for the past 20 years. Let it run | overnight, and it should be caught up. | TheKnack wrote: | Came here to say this. This happens on all of Apple's | operating systems - Mac, iOS, etc. | | It's also a good idea to clean install all major (annual) | versions of Apple OS's. When you install one major version | over another, the upgrade script has to try to convert the | configurations for most system services to the format for the | new OS version and the possible combinations of settings in | those configurations is virtually unlimited. A lot of post- | upgrade issues and sluggishness result from non-optimal | conversion of those configurations, especially on iOS. If you | back up everything and format the drive before installing the | new OS, everything will work much better. Yes it takes extra | time to do that, but you will save many multiples of that | time over the next year because your machine will run faster | and have fewer issues. | diebeforei485 wrote: | I actually wouldn't recommend clean installing every single | year (unless you're running betas). But for the person with | the 2015 MacBook Pro, 5 years later is a good time to clean | install. | arvinsim wrote: | Might as well go back to Windows or Linux if I have to | reinstall with every major update. | | What am I paying the Apple tax for? | ysleepy wrote: | I work on a 2015 13" and its completely fine. Only the mission | control animations are sometimes 15fps on my 4k screen. Web | browsing and dev work is good as ever. | | Maybe check if the cooling is clogged or the cpu is force | throttling because some temp sensor is not working. Run apple | diagnostic for that. | | MacOS has a bunch of bugs (for me) and they have terrible QA as | it seems, but I don't see planned obsolescence here. | ashtonkem wrote: | One of the more annoying parts of our current age is how | quickly everyone responds with a conspiracy whenever something | goes wrong. They made a mistake, it's that simple. | sleepybrett wrote: | Apple is very clear when they decide a certain machine or | generation of machines will not be eligible for an os upgrade. | | More likely as someone in the thread pointed out, this is | probably a bug related to some kind of defect or damage in the | system's io board. Perhaps a certain revision of said board is | a problem. Some suggest that something the upgrade does | 'damages the board' .. perhaps through some kind of firmware | update, but that story isn't so clear yet. | leptons wrote: | >Apple is very clear when they decide a certain machine or | generation of machines will not be eligible for an os | upgrade. | | Maybe they could make that clear for anyone buying an Intel | based mac since we all know they are switching over to ARM | CPUs. They won't though, they will still be selling Intel | Macs for some time, knowing that they won't be supporting | those macs through the useful lifetime of the hardware. | ehvatum wrote: | Replacing the dried out thermal paste and pads interfacing the | main board chips with their heat sinks cured this issue on my | ancient core2 black macbook, which remains a perfectly good | gentoo laptop. The latest Intel chips don't seem to be much | better. It's interesting. | gambiting wrote: | How? I'm still using a Late 2008 MacBook Pro with Catalina and | it runs absolutely fine for browsing and programming, and your | 2015 model is running slow? | | Also, that sounds like a bug not forced obsolescence, apple | just doesn't allow new MacOSes to be installed on hardware old | enough unless you hack around it. | corytheboyd wrote: | Running a 2012 MacBook Pro, also still works just fine for | development. The screen suffers burn-in very easily now but | it's not a big enough distraction to upgrade :P | leptons wrote: | Apple switched to ARM CPUs. Your 2008 MBP now has an | expiration date, where it will not be capable of any more OS | updates after a certain date. All Intel Macs will not be | supported after a certain date. We don't know what date that | is yet, but it is coming. | ohazi wrote: | For anyone still on the fence about the merits of Linux vs OS X | after the beating Apple has taken this week, there are rolling | release distributions that allow you to set up a Linux system | once, keep it up to date with small updates, and pretty much | never have to deal with scheduling around major updates that | might work, or might require a reinstall. I've had desktops / | laptops like this that have worked continuously for over ten | years. EOL for these machines is usually a migration or | replacement. | | Yes, little things do break every now and then, just like they do | on your Mac. These regressions are rare, and they're usually easy | to fix. Once you've gotten past the initial install, blanking | displays and fubared bootloaders aren't nearly as common as the | doubt peddlers would have you believe. | oneplane wrote: | Well, this sucks of course. Apple is to blame and should repair | it for free, etc. But now I'm just curious as to 'how' this would | work. Is there some sort of EEPROM, flash or controller on that | board that gets loaded with new settings or firmware? I know Big | Sur does some UEFI upgrades, but would that extend to the I/O | board? Or is that a separate payload? Or perhaps the update is | only for the SMC or Intel firmware which crashes with certain I/O | boards during init and then once init is complete it can cope | with any I/O board next boot? | gumby wrote: | System updates also include firmware updates for all sorts of | reasons. | | Honestly, Apple has so few Mac SKUs (this is a _good_ thing) | that I imagine it is possible to exhaustively test firmware | upgrades on every supported device in QC. Perhaps people | upgrade with random devices plugged into their machines? | vmware513 wrote: | Never update. Always wipe and clean install from USB sticky. | Trigger nvram and smc reset after install. Your machine will be | perfect. | rsync wrote: | This is God's own truth and it has been this way since Windows | 3.1 which had the ability to upgrade to Windows 95. | | Just don't. ___________________________________________________________________ (page generated 2020-11-16 21:01 UTC)