[HN Gopher] Amazon Keeps Getting Sued for Paying Drivers Less Th...
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       Amazon Keeps Getting Sued for Paying Drivers Less Than Minimum Wage
        
       Author : elsewhen
       Score  : 249 points
       Date   : 2021-03-21 12:15 UTC (10 hours ago)
        
 (HTM) web link (www.vice.com)
 (TXT) w3m dump (www.vice.com)
        
       | legulere wrote:
       | What holds true for software also holds true for companies: there
       | is no problem that can't be solved with indirection. You want to
       | profit from illegal stuff but not be responsible? Let an
       | intermediary do it for you.
       | 
       | If I buy a product extremely cheap, I also will be liable if it
       | was a stolen product. Why is the same not true for Amazon?
        
       | Klwohu wrote:
       | When I read a story like this about some huge company "getting
       | sued" I have to laugh. Does anybody think that Amazon and their
       | killer attack attorneys are scared of small time civil suits?
       | Legislators won't do anything to harm Amazon and the odd minor
       | fine is just part of the ongoing expense of running a monopoly.
        
       | SMAAART wrote:
       | That's interesting because:
       | 
       | > What is the pay rate at Amazon?: $15 an hour is the Amazon
       | minimum wage--although you can make more based on your location
       | and the shift you choose.
       | 
       | Source: https://www.amazondelivers.jobs/faqs
        
       | dfhjgkljhf44 wrote:
       | Plausible deniability will work fine for Bezos until he's less
       | popular than a republican president.
        
       | c3534l wrote:
       | > Amazon does not tolerate violations of labor laws," Leah Seay,
       | an Amazon spokesperson told Motherboard. "Where we find repeated
       | violations, or an inability to correct labor violations, we
       | terminate contracts with DSP program participants.
       | 
       | That is NOT a no-tolerance policy. They're literally saying they
       | tolerate some violations so long as its not so bad. Amazon is
       | responsible for this and I'm guessing it stems from a work
       | culture that sees some abuse as inevitable or okay in small
       | amounts. Its not okay. You can't violate worker rights just some
       | of the time and think you're being responsible. This is well
       | outside acceptable business norms in the US. The fact that the
       | official spokesperson thought it was okay that to publicly admit
       | they sweep violations under the rug so long as it doesn't become
       | too bad speaks volumes to Amazon's toxic and amoral work culture.
        
       | AdrianB1 wrote:
       | I had some doubts that this is Amazon's problem, but the fact
       | that they drive vans with Amazon logo, wear Amazon uniforms and
       | are trained by Amazon employees convinced me this is just a
       | pathetic attempt by Amazon to hide these practices, push the risk
       | and move the blame on contractor companies. This is as bad as it
       | goes.
        
         | [deleted]
        
         | barbazoo wrote:
         | It's a bit more subtle where I live but rest assured, even the
         | unmarked van, the yellow vest, it's pretty obvious even without
         | the Amazon logo.
        
           | AdrianB1 wrote:
           | Well, at some point you cannot blame a store for the postal
           | services abuse on their own workers, but in Amazon's case
           | this is their service, not an completely independent external
           | service. These are the 2 sides of the problem and this tells
           | who is responsible.
        
       | [deleted]
        
       | pharmakom wrote:
       | Amazon needs to pay more for their use of public infrastructure.
       | The amount of traffic from delivery vehicles has dramatically
       | increased in the past 10 years, and the ludicrous performance
       | targets that they set for their drivers encourages dangerous
       | driving. Congestion and accidents are a predictable consequence.
        
         | AdrianB1 wrote:
         | I think they actually reduce the traffic, a single van can
         | deliver what 20 SUVs used to do for 20 families.
        
           | ceejayoz wrote:
           | Those 20 families tended to keep a list and get a bunch of
           | items at once. Now they get a daily dribble of packages -
           | I've had three different Amazon deliveries in a day.
           | 
           | I'm not sure it reduces traffic as much as it initially
           | seems.
        
             | URSpider94 wrote:
             | Yes, but if each of your neighbors is also getting a
             | package each day, then the effect is still the same.
             | Additionally, that fleet will eventually be electrified,
             | much sooner than all of those family SUV's will.
        
         | mc32 wrote:
         | They add traffic but reduce your traffic.
         | 
         | The other complaint is valid.
        
         | lotsofpulp wrote:
         | Everyone should pay for road usage and congestion. Variable
         | rate tolling and license plate readers are the solution.
        
           | robert_foss wrote:
           | Or taxes. Common infrastructure surely is a gold use for
           | them.
        
             | lotsofpulp wrote:
             | Tolls are taxes.
        
               | pessimizer wrote:
               | Tolls are fees.
        
               | dylan604 wrote:
               | depends on what dictionary you use. Merriam-Webster says
               | it is a tax. macOS dictionary does not define toll as
               | tax, but says it is a synonym.
        
               | dylan604 wrote:
               | Depends on where you on how "toll" is being used. In
               | Texas, the "tolls" are most definitely not taxes. Taxes
               | mean the government is the recepient of that money. In
               | Texas, the toll roads are owned by private companies.
               | When the gov't ran the tollways, the tolling was removed
               | when enough money from tolls was raised to cover the cost
               | of building the road. Now, they are privatized, and the
               | toll will never be removed.
        
               | Rule35 wrote:
               | Do you have evidence (or even a reason to believe) that
               | the costs are misrepresented such that the government
               | allowed a higher ongoing toll than is appropriate?
               | 
               | Because otherwise ... yeah? Private toll roads can be a
               | good solution.
        
               | lotsofpulp wrote:
               | The fact that an unnecessary middleman is in the equation
               | is evidence that the costs will be higher, since the
               | middleman wouldn't be interested otherwise.
        
               | Rule35 wrote:
               | That doesn't follow - I save money by hiring a plumber,
               | who makes money from being hired.
               | 
               | The city simply made an analysis of the number of roads
               | they'd build over the years and the cost of being a
               | capable engineering organization versus the premium of
               | getting existing experts to build it. They probably don't
               | generate their own electricity either, for the same
               | reasons.
        
               | lotsofpulp wrote:
               | Hiring contractors to build roads and having staff to do
               | routine maintenance of roads is part of every
               | city/state/federal government's core competencies that
               | I've ever lived in.
               | 
               | The only reason they sell it off is to make cash now for
               | whatever political reason at the expense of future
               | taxpayers.
               | 
               | The delivery of electricity is also handled by
               | governments, or companies that are basically government
               | since they have to run everything by governments first
               | like price increases. Just like water lines and sewer
               | lines. Electricity generation does not need to be
               | government operated since it can come from multiple
               | sources, but the delivery is just like roads since you
               | can't have multiple options to each destination.
        
               | dylan604 wrote:
               | Before they were private, once enough tolls were
               | collected to offset the cost of construction, the tool
               | booths were removed. Those roads are now free to drive,
               | ex: I-30 through DFW. The current roads under NTTA will
               | never be free to drive, ex: George Bush Turn Pike,
               | N.Dallas Tollway, Sam Rayburn Tollway,etc
        
           | pfortuny wrote:
           | A large part of that is included in the tax on oil, though.
        
             | gruez wrote:
             | License plate reader are needed because tax on gasoline
             | isn't exactly fair. A hybrid/electric car uses the same
             | amount of road as an ICE car, but pays far less tax.
             | Variable rate tolling is beneficial because it encourages
             | people to take alternatives during rush hour, preventing
             | everyone from piling on (because the road is free) and
             | causing gridlock.
        
               | lukeschlather wrote:
               | Gasoline taxes should be far higher than they are to
               | cover the negative externalities of fossil fuels.
        
               | Karunamon wrote:
               | Gasoline taxes are, like most other use taxes based on
               | things everyone uses, extremely regressive.
        
             | darksaints wrote:
             | In the US, it would probably be more accurately labeled a
             | tiny part.
             | 
             | A look at first world countries whose use taxes completely
             | cover road investments and maintenance shows that we're
             | about $4-6/gallon shy of actually covering our costs.
        
         | novia wrote:
         | I had to make a long distance move right after the DST change.
         | I knew that the drivers on the road would be at higher risk of
         | fatal accidents than at other times of the year, so I was extra
         | cautious. I would speed up to pass the trucks which were
         | serving out of their lane. One truck was consistently swerving
         | and speeding past me after I had already passed, and they even
         | road rage honked their horn at me one time. Guess which
         | company's smile logo was plastered across the truck?
         | 
         | I know truck drivers in general are pressured to meet deadlines
         | at the expense of sleep, but this driver seemed like they were
         | more sleep deprived and stressed than the normal truck driver.
         | They seriously need to treat their employees better, for the
         | sake of public safety. And America needs to get rid of this
         | contractor loophole. They're employees, even if Amazon likes to
         | pretend that they aren't.
        
         | rdudek wrote:
         | Most of that is paid through taxes on vehicle
         | registration/renewals and fuel.
        
       | blackoil wrote:
       | As much as it is a problem of Amazon and its algorithm. It also
       | shows how dysfunctional is USA despite being richest nation. I
       | believe that the fact that they find people to do this job at the
       | price, is a fundamental problem.
        
         | sthnblllII wrote:
         | In the 1970's (before outsourcing and immigration became
         | significant) tgere wasnt anyone in the country who would work
         | in those conditions because there were so many better jobs and
         | so few other workers.
        
           | astrange wrote:
           | Immigration improves job prospects because immigrants are
           | customers. If you're making supply and demand arguments you
           | need to consider both supply and demand not just supply.
           | 
           | And in the 70s I think the poor population (esp. the black
           | one) was much poorer and possibly not employed at all.
        
         | bopbeepboop wrote:
         | I really want to see how the US being the richest is
         | calculated.
         | 
         | Not that I doubt it, but simple metrics like GDP per capita
         | have obvious problems.
         | 
         | For one, if two women instead of taking care of their own
         | families take care of the others for pay, GDP has increased
         | (and the government took money from both).
         | 
         | Those two families, however, just lost money (taxes on income)
         | while having inferior care and losing 1-2 hours of care a day
         | (travel time).
         | 
         | Maximizing GDP can be negative to well-being and it's possible
         | that untracked labor such as traditional wives in other
         | countries could actually be a gain for their populace over a
         | higher GDP nation.
         | 
         | I think how to measure _wealth_ in real terms is difficult.
         | 
         | (This is all setting aside that Wall St is cooked book stew at
         | this point and much of US wealth depends on that fabrication.)
        
           | [deleted]
        
           | Rule35 wrote:
           | It's not some one-for-one trade where Mom A shows up at
           | Family B's home for her shift as nanny, while Mom B does the
           | reverse.
           | 
           | In reality Mom A is a nurse, and cares for 20+ people in a
           | day, and Mom B is a school administrator, both provide more
           | than one-day-of-mothering value per day worked, so it's
           | actually in everyone best interest that they leave their kids
           | at daycare, consuming 1/6th of a less-talented person's day,
           | enabling their professional output. Even the daycare worker
           | multiplies their output by watching multiple children.
        
           | RobAtticus wrote:
           | >I really want to see how the US being the richest is
           | calculated.
           | 
           | I don't think it's really a mystery. When people say this,
           | they are referring to the fact that the US has the largest
           | GDP (total, not per capita) in the world. Of course there are
           | pros/cons to this measure. That said, while your hypothetical
           | is true, I'm not sure it's realistic for all the reasons you
           | said; it wouldn't make any sense for the parties involved.
        
             | bopbeepboop wrote:
             | I didn't know that -- I knew it was a measure, but not
             | necessarily that it's _the_ measure most people mean.
             | 
             | > I'm not sure it's realistic for all the reasons you said;
             | it wouldn't make any sense for the parties involved.
             | 
             | I would argue that a major economic viewpoint is exactly
             | this has happened -- women entered the workforce to do jobs
             | that replaced the role they traditionally did at home,
             | which boosted GDP but crashed a bunch of untracked value.
             | 
             | I've had several economists explain that to me as the
             | source of growing worker discontentment: they give more
             | labor for less value delivered to them, but it makes the
             | number bigger on the books. You say it doesn't make sense
             | for the parties involved, but that's only true of the two
             | families: the government gets extra tax revenue if the
             | families make that exchange. People outside those families
             | have an incentive to force them into that position because
             | those people benefit from the families loss.
             | 
             | I think if you added a couple steps to my scenario (and
             | some information fuzziness), you could see it happening in
             | the real world.
             | 
             | I overly distilled the point to highlight the absurdity.
        
               | Synaesthesia wrote:
               | There's a lot wrong with the way GDP is measured.
               | Economist Michael Hudson writes about this.
               | 
               | Nevertheless the US is a very wealthy country by any
               | measure.
        
       | drpgq wrote:
       | Is this indicative of demand for jobs below the minimum wage?
        
         | klyrs wrote:
         | There's demand for murder-for-hire, too. So what?
        
           | rcoveson wrote:
           | So, with murder-for-hire, the contract stipulates that
           | somebody gets murdered. In paying somebody $6/hour to deliver
           | packages, the contract requires that people's package get
           | delivered.
           | 
           | I think we can agree that the negative side-effects of the
           | sub-minimum-wage-package-delivery arrangement are subtler.
        
             | klyrs wrote:
             | I met a guy just the other day selling cigarettes by a bus
             | stop for half price, no tax. There's clearly demand for
             | cigarettes at those prices, right? Does it matter that they
             | were stolen from a small business a few blocks away?
             | 
             | The common theme here is that the enterprise is _against
             | the law_ , and "there's demand for that" is no excuse to
             | break the law. The reason for the law is more "subtle" but
             | theft is theft.
             | 
             | Of course, the dude selling cigarettes will probably be
             | lucky to make $100 a day, but he's risking jail time. The
             | folks stealing wages from delivery drivers are stealing way
             | more than that, but they'll pay some fines and settle some
             | lawsuits which almost certainly won't overwhelm their
             | profits.
             | 
             | Or -- let's say it's more subtle. So what?
        
               | rcoveson wrote:
               | I think that bringing up the fact that "there is demand"
               | is not necessarily an argument that it's okay to break
               | the law. I think it's the start of a proposal that the
               | law should be changed. Whether or not we agree, that's
               | the thing to address. Not "is breaking the law, in
               | general, okay", which is silly.
               | 
               | I also think it's wrong to equate the proposal that
               | minimum wage law should be changed because there is
               | demand for jobs at a certain wage with the proposal that
               | murder-for-hire should be allowed because there is demand
               | for it. Minimum wage laws are barely 100 years old in the
               | US, while laws against murder are as old as law itself.
               | 
               | I'd venture to say that you could describe punishments
               | for murder to any civilization in history and they would
               | _at least_ understand why you would propose such a thing.
               | Minimum wage law, not so much. If some newcomer to my
               | 18th century town is willing to work on my farm for a
               | season for nothing but room and board, and you tell me
               | that that relationship is exploitative and should be
               | illegal, I 'd call you insane.
               | 
               | I think a better comparison we could make is the sale of
               | heroin. That's another instance where two consenting
               | adults enter into an agreement that is currently, but not
               | historically, illegal. It's also an instance where many
               | argue that the relationship is exploitative, despite
               | being voluntary. The similarities with minimum wage law
               | are, from my perspective, deeper and more resonant.
        
         | salawat wrote:
         | I'll pay you 25 cents to solve all my problems. Just because
         | demand is there doesn't mean it is either
         | 
         | A) practical B ) economical C) moral D) All of the above
         | 
         | Learning to differentiate between the lunacy of market signal
         | theory from which reality is abstracted out of and the next big
         | thing is a bit of a learned skill.
        
       | Frost1x wrote:
       | >"Amazon does not tolerate violations of labor laws," Leah Seay,
       | an Amazon spokesperson told Motherboard. "Where we find repeated
       | violations, or an inability to correct labor violations, we
       | terminate contracts with DSP program participants."
       | 
       | At some point you can't pass blame for repeated violations
       | through contract vehicles. The general population are becoming
       | aware of these practices. Amazon may not have directly committed
       | the violation but they've created and shaped an environment ripe
       | for rampantly abusive labor practices.
       | 
       | If Amazon is serious about fixing the problem and committed to
       | good labor practices, stop contracting out services and take
       | control of the issue. Set policies in place with teeth that
       | remove managers and middle managers caught pushing such work
       | conditions. Don't just leverage cheaper labor from labor abuse
       | until it gets public attention and then terminate a contract set
       | in place to pass blame and responsibility.
       | 
       | Are you really outsourcing labor or are you outsourcing the risks
       | associated with abuses of labor needed to meet your demands?
        
         | chha wrote:
         | The problem here as seen from Amazon's point of view isn't that
         | someone broke the rules, it's that they were busted for doing
         | so. Same with Apple and any other corp where a contractor
         | violates the rules; you punish them for being discovered, not
         | for breaking the rules in the first place.
        
         | lotsofpulp wrote:
         | > Are you really outsourcing labor or are you outsourcing the
         | risks associated with abuses of labor needed to meet your
         | demands?
         | 
         | The same thing companies do when they go to a different state
         | within the US with weaker labor and environmental laws. And the
         | same thing individuals do when choosing to purchase products at
         | cheaper prices from places with weaker labor/environmental
         | laws.
         | 
         | Blaming individual companies for regulatory arbitrage is a
         | fruitless endeavor.
        
         | kkielhofner wrote:
         | It's amazing to me that people often accept these kinds of
         | "explanations" from corporations; as though it was some
         | unintended eventuality, mistake, etc.
         | 
         | Not to mention the sheer gall of repeated corporate responses
         | when caught like these that are ridiculous even at face value.
         | 
         | Most people don't seem to notice these "mistakes" are always to
         | the benefit of the corporation. NEVER to the benefit of the
         | customer, employee, etc.
        
           | Qwertious wrote:
           | It's rude to call someone incompetent at their job. Unless
           | they overlooked corruption, in which case it's rude to call
           | them competent at their job. How odd.
        
         | pessimizer wrote:
         | > At some point you can't pass blame for repeated violations
         | through contract vehicles.
         | 
         | At what hypothetical point is this? I'm pretty sure you can do
         | this indefinitely, which is why they do it.
        
         | adamcstephens wrote:
         | The latter, and this is the accepted practice in modern
         | corporations. How many times have the Gap or Apple been caught
         | using child labor, only to terminate the contract and move on?
         | If they don't push these boundaries they're considered
         | irresponsible fiduciaries and may be replaced.
         | 
         | Amazon is just playing in the same broken system.
        
           | syshum wrote:
           | They "terminate" the contract with a "supplier" who often it
           | just a holding company or "contractor" in a 5 level deep
           | shell game, and the "new" contractor is a name on a form but
           | the same factory is making the same product with the same
           | labor inside a week...
        
           | salawat wrote:
           | The greatest lie ever perpetuated in the United States
           | corporate system is that a company's fiduciary duty justifies
           | or excuses malbehavior.
           | 
           | You do not get to formulate sketchy ways of doing business
           | because you must make shareholders money. They invested, and
           | took a risk. They don't always get to win. Losses are not
           | something that should be unfathomable. The fact that people
           | haven't done that great a job at rooting this stuff out
           | sooner is a bit on the mystifying side only up until you
           | realize the folks we'd count on to do it are having their
           | checks paid by the people getting investigated.
        
           | ModernMech wrote:
           | At some point we have to admit that the richest corporations
           | and people in the world, with the most power to change the
           | system, are not just playing in the system but are a part of
           | what makes it broken. From their perspective the system is
           | not broken at all -- it's doing exactly what it was designed
           | to do, which is to make shareholders (themselves) fabulously
           | rich at the expense of laborers.
           | 
           | On one side of the equation we have people being paid poverty
           | wages, on the other side we have the richest man in the world
           | with the power to change that. This isn't a coincidence or
           | just a strange, second-order, unintended byproduct of the
           | system. It's cause and effect. It's what the system was
           | designed explicitly to do. The system is in fact working to
           | spec.
        
             | SpicyLemonZest wrote:
             | But on the Amazon side of the fence, they _are_ using their
             | power to change that; they pay all employees at least $15,
             | and are lobbying to get the federal minimum wage raised to
             | that level from $7.25. So this can 't just be a simple
             | story of a company paying as little as they can get away
             | with. Something's gone wrong to make them not care about
             | (or not think they're responsible for) these delivery
             | drivers.
        
               | Jochim wrote:
               | I've seen this argument around quite often, but it feels
               | more and more like the product of the Amazon PR machine.
               | It appears that in at least some cases wages for
               | warehouse workers fell 30%[0] once Amazon opened it's
               | warehouses. Amazon seems to be dragging warehouse wages
               | _down_ to $15 rather than up.
               | 
               | [0] https://www.economist.com/united-
               | states/2018/01/20/what-amaz...
        
               | AnthonyMouse wrote:
               | The Amazon jobs aren't forklift drivers. The wages of
               | forklift drivers go down because Amazon automates a lot
               | of that work, which means there is less demand for
               | forklift drivers. It's the classic automation story and
               | has basically nothing to do with what they pay to
               | pickers.
        
               | Jochim wrote:
               | The data in the economist article is for both forklift
               | drivers and pickers. It seems fairly clear that even
               | lower skilled warehouse workers are being paid less than
               | they were before Amazon entered their market.
               | 
               | The fact that automation is both reducing the number and
               | quality of jobs probably merits discussion as well. We
               | simply don't have anything in place to ensure automation
               | doesn't ruin people's standard of living.
        
               | AniseAbyss wrote:
               | Building an economy on unskilled labour is a pretty bad
               | idea. Anything that can be automated or outsourced WILL-
               | capitalism demands it.
        
               | [deleted]
        
               | arrosenberg wrote:
               | They enacted the minimum wage when Bernie Sanders
               | threatened them, years after they started outsourcing
               | labor abuses.
        
               | astrange wrote:
               | That was just theater. Bernie's argument here made no
               | sense and he knew it, but it sounded good.
               | 
               | He was arguing that society "has to pay people welfare"
               | because Amazon doesn't pay enough. In other words he's
               | arguing that paying welfare is bad, which is not true and
               | goes against the rest of his platform. Actually it's
               | good, and the reason it's good is that it raises your
               | wages because it gives you more freedom!
               | 
               | In other words, without welfare the employees would be
               | getting paid even less.
               | 
               | (This can change depending on work requirement rules,
               | which are mostly bad, but not enough of a problem to
               | change the dynamic here.)
        
               | DangitBobby wrote:
               | My guess is that most of the labor cost is due to
               | delivery and not the warehouse. If they advocate for
               | higher wages in the warehouse, regulators and the general
               | public will be less suspicious of the policies that drive
               | the lion's share of their labor costs.
               | 
               | I'm sure if they thought they could get away with
               | "subcontracting (wink wink)" all of their labor positions
               | so that they are not liable for the wage theft that must
               | occur to meet the contracts, they would do so.
        
               | oceanghost wrote:
               | I think you're correct. I used to get advertisements all
               | the time for "logistics.amazon.com".
               | 
               | Which if you were to believe it, Amazon wants to "help"
               | you start a delivery business, with as little as $10k to
               | invest.
               | 
               | Think about that for a second.
               | 
               | Instead of paying delivery drivers and providing capital
               | (trucks, gasoline, insurance, etc). Amazon wants YOU to
               | pay them for the privilege. They've turned what should be
               | a job into a contracting business with one, predatory
               | customer. Amazon.
        
               | astrange wrote:
               | Is Chik-Fil-A preying on people by letting them start
               | franchises? The investment requirement is actually the
               | same and they're probably more onerous.
        
               | syshum wrote:
               | >>>and are lobbying to get the federal minimum wage
               | raised to that level from $7.25.
               | 
               | What you fell for the Con...
               | 
               | Amazon wants $15 in order to put the final nail in the
               | coffin of small business hiring that teen for their first
               | job stocking the small local store...
               | 
               | No they want those positions gone, they want those
               | business shuttered.
               | 
               | This idea that Amazon is "fighting for the worker" in
               | their drive for $15/hr minimum wage is moronic.
               | 
               | $15/hr min wage is also not based on any economic reality
               | and as a basis for a "living wage" it would be far to low
               | in some reasons, and far too high in many others.
               | 
               | Minimum Wage should be a LOCAL, or state level policy not
               | a national one.
        
               | astrange wrote:
               | > Amazon wants $15 in order to put the final nail in the
               | coffin of small business hiring that teen for their first
               | job stocking the small local store...
               | 
               | This is correct but it's a good thing because small
               | businesses are unironically bad. Small business owners
               | are the most reactionary demographic in the US, less
               | productive than large businesses, the most abusive
               | towards employees, and exempt from discrimination laws.
               | 
               | They also don't have negotiation power and can't improve
               | anything with their suppliers (e.g. Chinese restaurants
               | may all be family-owned, but they're all buying
               | ingredients from the same place).
        
               | syshum wrote:
               | >> small businesses are unironically bad.
               | 
               | I did not think I would see the day that HN was pro
               | corporation and Big business.
               | 
               | Aside from the fact your completely wrong, most people
               | are employed by small or medium businessed, and SMB's are
               | often more agile and able to respond faster to market
               | demands than larger companies
               | 
               | This is why you do not see large companies innovating,
               | instead they buy out small companies that have innovated
               | in an effort to grab and/or hold the market share they
               | lose to upstarts.
               | 
               | Also it is ironic that in a post dedicated to talking
               | about how terrible Amazon treats its retail employee's
               | and with provable evidence of employment abuse by other
               | large companies on the world stage you stake a claim that
               | small businesses are more abusive, that is laughably
               | absurd
               | 
               | Small and medium business are the backbone of the
               | economy, and in large part treat their employee's better
               | than large companies. Sure some very small micro business
               | with less than 25 employee's might but SMB is generally
               | companies 25 - 1000 employees and under 1 billion in
               | revenue. Companies this bracket often have some of the
               | highest employee satisfaction scores, and lowest turn
               | over it is absurd to to think that SMB's are worse than
               | the Large Global Corporations.
        
               | pnutjam wrote:
               | Have you seen what $15 buys nowadays? Nobody is worth
               | less then $15 an hour. Nobody.
        
               | syshum wrote:
               | Yes, and a single person in may area can easily survive
               | on that, a couple with no kids could likely afford to buy
               | home with no problems. I have a feeling you live in one
               | of deep blue cities where rent for a small apartment is
               | $2,000 a month.
               | 
               | That said however, you have made a common mistake the
               | people advocating for artificial increased in minimum
               | wage make. It is not about what the person is "worth", it
               | is about how much revenue a business can make off that
               | labor
               | 
               | if a business has to pay $15 for labor, but can only
               | resell that labor for $10, there is no job. hell even if
               | a business can resell the labor for $15 there is no job.
               | 
               | This is economic reality, I know using emotion to talk
               | about a persons "worth" may seem like a valid argument
               | but it is not.
               | 
               | If the economic reality was just as simple as declearing
               | labor is worth $15 by fiat, then why stop at $15, why not
               | $20 or $50, hell let just demand everyone make $1,000,000
               | a year we will all be millionaries.
               | 
               | You likely easily see why this reducto absurdum I am sure
               | you will reject it as a fallacy but the economic reality
               | does not change
               | 
               | If you want to see wages increase you have to increase
               | the value of labor, and government regulation can not
               | simply demand the value of labor increase. Attempts to do
               | so often have very bad unintended consequences
        
               | aboringusername wrote:
               | They don't care. The only reason they have an
               | interest/stake at $15 min wage is so they can crush
               | anyone who might challenge them. Essentially solidify
               | their position.
               | 
               | A rival might not be able to afford that so they let
               | everyone go, or Amazon gobbles them up for dinner.
               | 
               | There's _always_ an ulterior motive when lobbying is
               | involved.
        
               | SpicyLemonZest wrote:
               | I'm not really sure how to engage with this. Surely
               | you're not saying that it's _bad_ to pay $15, or that
               | Amazon ought to cut everyone 's wages to make room for
               | their competitors.
        
               | AnthonyMouse wrote:
               | It's bad to require competitors to pay $15.
               | 
               | This is the thing that regularly gets lost in the minimum
               | wage debates. Some jobs suck more than others. Amazon
               | warehouse jobs suck kind of a lot. You spend all day
               | standing up and doing manual labor. Because that's what
               | it takes to make unskilled work produce $15/hour in
               | value.
               | 
               | You pass a law requiring competitors to do the same and
               | the ones who were paying $10/hour but workers had more
               | down time, will have to make them more like Amazon jobs.
               | In other words, will have to make them suck more.
               | 
               | There are a lot of people for whom that is not a good
               | trade off. For a 20 year old who can physically do the
               | Amazon job, it might be a good choice in order to make
               | more money. For a 60 year old who _can 't_ physically do
               | the Amazon job, taking away the less demanding job they
               | _can_ do is really screwing them over.
        
               | dcow wrote:
               | Amazon aside, I see the $15 argument more about making
               | minimum wage, a concept we're already engaged at a policy
               | level, reflect reality. IMO if we're going to have
               | minimum wage in the US then we need to make it work for
               | its intended purpose of requiring companies to pay people
               | a living wage for their labor. If that were the goal we'd
               | adjust minimum wage for inflation and cost of living
               | since its inception and then require it to adjust every
               | year as the value of the dollar does. In its current form
               | it is more of an excuse for companies pay below a living
               | wage.
        
               | ctdonath wrote:
               | _pay people a living wage for their labor_
               | 
               | I truly don't understand why so many think that someone
               | doing less than what it takes to live (alone,
               | independently) should be paid a living wage. Food,
               | housing, energy, care, ... all take productivity; if
               | someone can't produce enough to cover their own needs,
               | they need be recognized as a dependent and treated as
               | such. It's not your obligation to pay me a living wage
               | just because you need floors swept or burgers flipped.
        
               | astrange wrote:
               | You don't really need that service performed that badly
               | if you can't pay that much for it either. Offering crappy
               | jobs is bad because people might actually take them; now
               | they don't have the free time needed to find better ones.
               | It reduces economic productivity and it might be cheaper
               | to just pay them unemployment. Makes traffic better too
               | since they're not commuting.
        
               | ctdonath wrote:
               | What of those unable to produce more than some value less
               | than minimum wage? Not everyone is capable of $15/hr
               | productivity, why would you deny them work? nobody is
               | expecting them to achieve independence (say, bc Down's
               | Syndrome) but they can still produce some value and have
               | a right to earn what they can.
               | 
               | There are tasks I'd hire people to do, but it's not worth
               | enough to pay housing/food/care/heat/etc for.
        
               | astrange wrote:
               | Those people are already exempted. Group homes for people
               | who can't live independently do have work placement
               | programs, although I don't know how you prevent them from
               | displacing "real" workers - presumably it's not that much
               | of a problem.
               | 
               | Besides that, just paying people to do nothing works fine
               | because they can do non-economic work
               | (childcare/caretaking) or speculative things (write a
               | book, go back to school) and US policy is heading back in
               | this direction. We stopped with Reagan because voters
               | tend to turn against welfare policies when you point out
               | that black people are getting them.
        
               | edoceo wrote:
               | Amazon says one thing, behaves "responsibly" internally
               | but still works with known bad actors till caught. Greed
               | has gone wrong.
        
         | 34679 wrote:
         | The whole thing seems to be a corporatized version of a carny
         | game. Amazon is behind the counter, promising gullible
         | passersby top prizes if they can toss a ring over a bottle.
         | 
         | "Watch me, I'll show you how easy it is!"
         | 
         | But instead of young couples on dates being taken for $20 a pop
         | on promises of large stuffed animals, they're luring in new
         | business owners with promises of riches. The problem is, it's a
         | rigged game. Amazon know it, otherwise they'd do this work
         | themselves.
        
           | taf2 wrote:
           | I prefer to think if it as "The house always wins"
        
           | stonecraftwolf wrote:
           | Reminds me of Terry Pratchett's Going Postal. _spoiler
           | warning_
           | 
           | The MC is a conman, given new life and a job resuscitating
           | the postal service after a corporation has taken over and
           | gutted the Clacks (in-world version of the Telegraph). The MC
           | meets the financial architect who masterminded the takeover
           | of the Clacks and is struck with immediate recognition: this
           | guy is just like him, only infinitely better at it. He plays
           | three card Monty with entire companies, and the trail of
           | destruction he leaves in his wake is massive.
           | 
           | If you do it with enough money, it's not a crime anymore,
           | it's just business.
        
             | artificial wrote:
             | The Moist von Lipwig trilogy is fantastic. Have you seen
             | the TV movie?
        
               | stonecraftwolf wrote:
               | Holy sh*t there's a movie??
               | 
               | Thank you for making my day!
        
             | throwaway2048 wrote:
             | Yep, and if the punishment is typically fines that take a
             | small percentage of your profit, why wouldn't you turn
             | around and keep doing it.
        
       | dcow wrote:
       | What is different about a salaried setup (yearly rate) and a
       | daily rate position? If we are willing to ban daily pay because
       | of its clear potential to result in abusive situations where
       | employees are over worked and under paid, then why are we willing
       | to allow salaried positions? I would sure love remittance for all
       | the overtime I've worked as a salaryman.
        
         | [deleted]
        
       | koolba wrote:
       | > Though Amazon's delivery drivers operate Amazon-emblazoned
       | vans, wear Amazon uniforms, and are trained by Amazon employees,
       | they are technically not employed directly by Amazon but by small
       | contractors, known as "delivery service partners," that operate
       | out of Amazon warehouses around the country.
       | 
       | After a certain point you have to call it a duck.
        
         | 2OEH8eoCRo0 wrote:
         | Could I open an online business, not sell on Amazon, and
         | contract my deliveries to these contractors?
        
           | [deleted]
        
       | Animats wrote:
       | Wage theft needs to be treated as theft. Jail.
       | 
       | It's easy to detect "time-shaving", what with everyone having a
       | trackable cell phone today. If time at work exceeds time on the
       | clock for multiple employees, that shows wage theft.
       | 
       | The Wage and Hour Division of the US Department of Labor should
       | be able to demand triple damages for wage theft. 2/3 goes to the
       | employee, and 1/3 goes to enforcement efforts.
       | 
       | This _never_ happens in union shops, by the way.
        
         | missedthecue wrote:
         | Should the reverse be treated the same way? That is, being on
         | the clock but not working? I work a low wage job and have seen
         | co-workers go to pretty extreme lengths to avoid having to
         | actually work.
         | 
         | Time theft is estimated at $400 billion per year, much higher
         | than unpaid wages.
        
           | standardUser wrote:
           | No, it should not. If an employer has an issue with the way
           | an employee conducts themselves during working hours they can
           | discuss it with the employee and take disciplinary action if
           | needed. That discipline can include reduction in wages,
           | withholding wage increases or bonuses or firing. Plenty of
           | options for an employer to deal with the situation.
           | 
           | If an employer denies legal wages they are thieves and should
           | be held accountable by law enforcement for theft, just like
           | any mugger or burglar would.
        
         | syshum wrote:
         | >>This never happens in union shops, by the way.
         | 
         | While that exact problem many never happen (and I have by
         | doubts about even that statement)
         | 
         | unions are not the panacea of all virtue nor are they the
         | solution to all labor problems
        
           | Rule35 wrote:
           | No, it's just that in a union the crime flows the other way.
        
         | klyrs wrote:
         | Not "never", but when it does happen, they've got vastly more
         | resources to hold their employer accountable. Moreover, if a
         | single employee notices it happening, they can report it to
         | their steward, and then word gets out to _all_ employees to
         | double-check their paychecks. Source: this happened to folks in
         | a union I belonged to.
        
       | blfr wrote:
       | It's such a horrible company. Starting with the ugly website full
       | of counterfeits and fake reviews all the way to grinding humans
       | down in their warehouses, delivery service, while bilking
       | subcontractors[1]. Somehow they managed to deliver the highlight
       | reel of all the flaws of capitalism while never turning a profit.
       | 
       | Complete with the faint defence offered by fans. "B-b-but their
       | massively overpriced cloud service that looks good on my resume."
       | Sad.
       | 
       | "And I can save three minutes buying toiler paper that I then
       | spend watching crap on their complimentary video service!"
       | Pathetic.
       | 
       | [1]
       | https://www.buzzfeednews.com/article/carolineodonovan/amazon...
        
         | 0goel0 wrote:
         | Counterfeits is what pushed me over the edge. I just could not
         | trust that the product I'll get is what I paid for.
         | 
         | Ended up cancelling my account and never looked back. Been
         | shopping locally as much as possible since last summer
        
           | djbebs wrote:
           | Ive actually been doing the opposite and moving away from
           | local/small suppliers into the amazon eco system.
           | 
           | I had a terrible experience with small businesses and i will
           | not be going back.
           | 
           | I never had any trouble canceling or refunding any order on
           | Amazon. I literally sent back for a replacement a drone 3
           | times, and not once did they ever cause me any grief.
           | 
           | But the first time i try to cancel an order that hadnt even
           | been paid or shipped yet i get pushback?
           | 
           | No. Bad customer service has to have consequences.
        
             | leetcrew wrote:
             | I agree. I understand that a small business can't compete
             | with amazon on price _and_ service at the same time, and I
             | don 't expect this. but it seems that most of them choose
             | to match the price and make up the difference with terrible
             | service/shipping. I would be happy to pay a bit more to
             | support a small business, but I'm not gonna pay the same
             | amount of money for an online retail experience that's
             | worse in every other way.
        
               | 0goel0 wrote:
               | Exactly. I have never had issues with small businesses
               | (not large chains). I bought a DAC from an audio store
               | that was the wrong one and the other replaced it for free
               | for me and gave me a free mini-lesson on it.
        
         | leetcrew wrote:
         | amazon has had a positive net profit for the last five years in
         | a row.
         | 
         | as for the shopping experience, I guess ymmv? amazon doesn't
         | always have the cheapest price on things, but I've never
         | received anything counterfeit. with one or two exceptions,
         | everything I've bought there has met my expectations. and when
         | it didn't, the refund hit my account the second the shipping
         | label got scanned.
         | 
         | especially this past year, AMZL has been the real killer
         | feature for me. it's the only shipping service that
         | consistently delivers my packages on time, which really
         | shouldn't be hard when I live in an apartment building in a
         | major city. sometimes they even deliver early! when ups/fedex
         | moves my packages faster than expected, they just let them sit
         | in the local distribution center until the guaranteed delivery
         | date. I've given up on usps entirely, unless "soon" is an
         | acceptable delivery date.
         | 
         | most of their streaming stuff is crap, I'll give you that. but
         | they picked up my all-time favorite TV show, the expanse. tbh,
         | I'd pay $120/year just to keep that show running.
        
           | hertzrat wrote:
           | For 2-3 years or more, the reviews on Amazon for windows 10
           | have said things like the below, despite the description
           | saying "by Microsoft." One of these is an "Amazon's choice"
           | 
           | > Did not activate. Microsoft support confirmed the key was
           | already used multiple times.
           | 
           | > THIS IS NOT FOR RESALE! single use. This is an OEM Copy
           | that is given alongside existing systems so that way a user
           | can upgrade their motherboard / hardware and still use the
           | same code. it violates the TOS for the user to install / use
           | it.
           | 
           | > Bought this for a brand new computer build. Activation
           | could not be performed as number is blocked by Microsoft. I
           | contacted Microsoft customer support, my product key has been
           | activated OVER 20 times and has been flagged for abuse!!?? I
           | also have a "NEW" Windows 7 pro that will not activate that I
           | bought off Amazon... guess what Microsoft said about it....
           | not happy.
        
         | jsilence wrote:
         | While agreeing here on a wide basis it is also the company that
         | helps me find and conveniently buy a lot of products I simply
         | can not find at local brick and mortar shops and oftentimes
         | also not online in any web shops. So yeah, I hate and use
         | Amazon at the same time.
        
       | throway-amzn555 wrote:
       | Throwaway because I have written some of the software behind this
       | program.
       | 
       | The problem is that Amazon has set up a system where labor abuses
       | are the only way to succeed, while keeping their hands clean.
       | 
       | Amazon hires Delivery Service Providers (DSPs) on contracts.
       | These contracts are for a specific number of 'routes' on a given
       | day. They have a handful of DSPs for each delivery station, and
       | they even help people start DSP companies by giving them loans
       | for vans, access to better deals, etc. But the DSP is an
       | independent company that can operate however it wants to, on
       | paper.
       | 
       | The DSPs then hire delivery drivers, each an independent
       | contractor themselves typically. The drivers get a route of
       | 200-ish packages and follow the step-by-step navigation Amazon's
       | provided app tells them[0] to do. The drivers are supposed to
       | work for up to 10 hours then bring back whatever is leftover.
       | 
       | Problem: Amazon rewards the DSPs that have the fewest missed
       | deliveries, pay them more per route. The DSPs that get the most
       | pay are the ones who have learned how to get their drivers to
       | work longer without complaint, take no breaks, keep driving, keep
       | delivering. The ones who abuse.
       | 
       | Amazon does not reward the abuses, they just reward the effects
       | of the abuses. Amazon can say "We don't tolerate that", but they
       | absolutely do. What they actually don't tolerate is DSPs whose
       | drivers complain. Every DSP operator out there is telling their
       | drivers: you keep your mouths shut or you're out.
       | 
       | This isn't an accidental design. The people in charge of this
       | program are sociopaths. And Amazon's senior leadership has
       | rewarded these sociopaths for building this very low-cost
       | delivery system. There's a Leadership Principle called "Deliver
       | Results", but there isn't one called "Be Ethical".
       | 
       | [0](And let's set aside the part about 'workers following step-
       | by-step instructions Amazon gives them are somehow not actually
       | employees', which is bullshit.)
        
         | edoceo wrote:
         | You are part of the problem
        
           | Jochim wrote:
           | This feels a bit flippant. There's nothing inherent to the
           | software managing the process that leads to the exploitation
           | of these workers. It's the unattainable metrics being set by
           | management/business that's causing the issue.
        
             | edoceo wrote:
             | And heres a person that could act against exploitation and
             | instead chooses to just follow orders.
             | 
             | If you're not part of the solution then what are you?
        
               | Jochim wrote:
               | They aren't being ordered to do anything though. The
               | system that was built isn't the thing setting the
               | targets, the users are. We wouldn't argue that the
               | creators of email are responsible for any exploitation
               | that email has enabled and I don't think it's reasonable
               | to argue that a developer for a delivery routing system
               | is responsible for the incentive structure set up around
               | that system after it has been built.
        
               | edoceo wrote:
               | That's a crap analogy and you know it. Email started as a
               | federated, open system. This Amazon is closed, for
               | profit.
               | 
               | Everyone there is part of the problem and excuses their
               | behavior with bullshit like "I'm only working on a small
               | percentage of the exploitation". Is everyone so bad a
               | maths now you've forgotten that 10 tenths makes a one?
        
               | gameman144 wrote:
               | That's definitely one world view, that people are
               | responsible for how people use the things they create.
               | Nothing wrong with it.
               | 
               | I'd hold a different world view, in which individuals who
               | have good intentions shouldn't be blamed for their work
               | getting bastardized or leveraged in unethical ways.
               | 
               | In this case, it seems totally reasonable that an
               | engineer on this project would assume that their work
               | would reward efficiency (which it does), and not be gamed
               | to reward exploitation (which it apparently also does).
               | 
               | Different strokes for different folks, I guess.
        
           | MAGZine wrote:
           | blaming the hammer manufacturer for $dastardlyConstruction.
           | 
           | put another way, is the person who built tipping into
           | instacart a bad person? or is it the person who decided to
           | calculate pay as (baseRate - incomingTips) = actualWage the
           | bad person?
        
             | edoceo wrote:
             | It's possible for both. We know amazon mistreats low wage
             | workers. Then high wage workers build more on those
             | exploitive systems and say "oh, it wasn't me".
             | 
             | But, I also think folks who excuse this kind of thing are
             | bad actors too.
             | 
             | Or like down thread, trying to shift the blame to "the
             | users" who are intentionally misled by advertising and the
             | known information-imbalance that makes exploitive-
             | capitalism work.
        
         | yrgulation wrote:
         | Thanks for sharing.
         | 
         | "And Amazon's senior leadership has rewarded these sociopaths"
         | 
         | I'm too small to make a dent, but rest assured, I am
         | "rewarding" them back with my wallet. Never again shopping on
         | Amazon. I simply can't justify saving a few PS knowing that the
         | people delivering / manipulating what I buy are abused. I read
         | quite frequently about the issue and unless we protest with our
         | wallets this abuse will continue.
        
           | superflit wrote:
           | I saw myself buying more and more from EBAY.
           | 
           | It is not perfect but mostly shipping is done by postal
           | service that is ok for me and As Amazon there is no guarantee
           | about products being genuine then E-bay is as good or more
           | than amazon.
        
             | mnd999 wrote:
             | The trouble with that is the eBay sellers that are listing
             | directly off Amazon (with a mark up obviously) and
             | essentially ordering the goods from Amazon as gifts. They
             | keep this quiet as it's cheaper to buy it yourself on
             | Amazon directly. It's becoming harder and harder to avoid
             | the de-facto monopoly that is Amazon on ethical grounds.
        
               | hertzrat wrote:
               | It turns out you can buy most things from nearby retail
               | stores. Not everything, but I haven't needed to buy
               | something online that often this year except niche or
               | small publisher items
        
             | juanani wrote:
             | I had the same thing in mind when I ordered a gift
             | recently, thought I'd see how Newegg matches up. I got my
             | package 2 days later, the whole order had Amazon shipping
             | slips/boxes, delivered by Amazon.
        
         | ruined wrote:
         | you should talk to a journalist
        
         | throwaway13337 wrote:
         | Interesting here.
         | 
         | If I go to a market and look for the best quality for the best
         | price, I suppose I'm encouraging sociopaths, too.
         | 
         | There may be some argument for the scale of Amazon needing to
         | take a deeper look. But requiring that a buyer of a good or
         | service must know how the sausage is made would break our
         | system.
         | 
         | Instead, the vendors do need to be held accountable.
         | 
         | For the record, I think these tech monopolies are a bad thing
         | as a whole for the overall market but not because they're
         | trying find the best deals on goods and services. More because
         | they monopolize, and set the rules for the largest marketplaces
         | which only governments should do.
        
           | Const-me wrote:
           | > requiring that a buyer of a good or service must know how
           | the sausage is made would break our system
           | 
           | In that particular case Amazon knows what's going on because
           | they have engineered the system, buys services anyway.
           | 
           | For purchases of some illegally obtained goods U.S. Code
           | SS2315 is there since 1948, has not broken the system:
           | https://www.law.cornell.edu/uscode/text/18/2315
        
         | crazygringo wrote:
         | Yup. I have no knowledge of Amazon specifically, but I've seen
         | this pattern repeatedly in companies that use contractors:
         | 
         | "We don't tolerate any lawbreaking, but you need to fulfill
         | these performance metrics (which can't be achieved except by
         | lawbreaking)."
         | 
         | I'm of the opinion that, as a general practice, this needs to
         | be addressed by legislation. I don't know what the specific
         | workable solution looks like, but essentially: if a company
         | contracts work out that any reasonable person could determine
         | would require violating laws or regulations to accomplish, that
         | the company is held directly legally responsible for those
         | violations.
         | 
         | Whether it's delivery drivers speeding or illegally parking or
         | not making minimum wage or _whatever_.
        
           | URSpider94 wrote:
           | I think part of the problem is that it's hard to quantify
           | what a reasonable person can do in an hour. My fellow cross-
           | country running teammates and I could form a delivery company
           | and jog to and from every house. Or I might figure out that
           | it's actually more effective to put two people in every truck
           | and have one of them be sorting and dropping while the other
           | one drives. The companies that make these kinds of
           | innovations SHOULD be rewarded. It's not immediately obvious
           | how to sort those from the ones who push their employees to
           | just work longer shifts.
        
             | crazygringo wrote:
             | It's definitely not easy, but it's what companies _do_ all
             | the time, and courts are pretty used to getting access to
             | internal documents that model cost structures, as well as
             | bringing in expert witnesses from the industry.
             | 
             | But basically, any company (like Amazon) does cost modeling
             | of every step involved in a process long before they decide
             | whether to hire employees to do it, or contract it out. In
             | fact, that's precisely how they can determine how much
             | they're willing to pay to contract something out.
             | 
             | So it's not really that hard for a court to demand that a
             | company produce its modeling estimates, and then compare
             | with the actual service provided, and show that the company
             | either a) knew that corners would need to be cut illegally,
             | or b) made negligent assumptions.
             | 
             | Remember, I'm not talking about mom and pop shops who are
             | all sharing a single huge contractor like UPS or FedEx. I'm
             | talking about huge companies like Amazon or Uber who use a
             | large number of subcontractors. They have entire teams of
             | people who model this stuff. They know _exactly_ what they
             | 're doing.
        
         | marktangotango wrote:
         | I looked into participating in the DSP program when it was
         | announced; it was obvious at the time that it was a "buy
         | yourself a job" type of situation, where an individual DSP
         | provider would require a lot of volume/trucks/routes/employees
         | to even make a living for themselves. What you describe makes
         | complete sense.
        
         | toast0 wrote:
         | > The drivers get a route of 200-ish packages and follow the
         | step-by-step navigation Amazon's provided app tells them[0] to
         | do. The drivers are supposed to work for up to 10 hours then
         | bring back whatever is leftover.
         | 
         | I've heard that FedEx Express's system will forcibly go blank
         | for the 30 minute mandated lunch break. Can't scan any
         | packages, etc. Seems like something software that tells you
         | what to do (and demands input) could also do. Might need
         | followup effort to avoid gaming by spending some of lunch
         | driving to the next stop, but still allowing driving to a
         | restaurant.
        
           | salawat wrote:
           | Enter software optimizing routes chaining together restaurant
           | stops for that extra competitive edge.
           | 
           | At the end of the day, you've got to accept that just because
           | you can write software to do $thing, doesn't mean you should.
           | If you're going that far into the tails to innovate, there's
           | probably something more fundamental you've missed.
        
       | nolite wrote:
       | From Fight Club:
       | 
       | "A new car built by my company leaves somewhere traveling at 60
       | mph. The rear differential locks up. The car crashes and burns
       | with everyone trapped inside. Now, should we initiate a recall?
       | Take the number of vehicles in the field, A, multiply by the
       | probable rate of failure, B, multiply by the average out-of-court
       | settlement, C. A times B times C equals X. If X is less than the
       | cost of a recall, we don't do one."
        
         | ike0790 wrote:
         | one of many great quotes from Fight Club.
        
         | londons_explore wrote:
         | People criticize this logic... But it's absolutely correct.
         | 
         | If it doesn't come out with results you like, then the inputs
         | are wrong. Specifically, settlement amounts are probably too
         | low.
         | 
         | People who claim all safety related issues should get a recall
         | are just wrong. If there is a 1 in a billion chance my car
         | explodes and kills me, then a recall should _not_ be done,
         | because my chances of dying on the way to the dealer to have
         | the repair done are higher.
        
           | aeturnum wrote:
           | I don't think it's correct and I don't think its correctness
           | is objectively decidable.
           | 
           | It's one thing when companies have unforeseen flaws that end
           | up causing injury or death. No one is perfect and, while they
           | should pay reasonable restitution in line with the level of
           | their mistake, it seems fine overall.
           | 
           | Other the other hand, knowingly producing a product that you
           | are reasonably sure will unexpectedly[1] kill or hurt
           | sometime should have _severe_ penalties. Those penalties
           | should be imposed not through individual lawsuits (which are
           | a poor tool for assuring the rights of whole classes of
           | people - class action lawsuits not withstanding), but through
           | prevailing regulatory action. To be honest I don 't think it
           | would be going too far to, as a standard action, nationalize
           | a company in that situation.
           | 
           | We really, really do not want a situation where companies are
           | choosing to kill their customers because they think they will
           | come out ahead in the end. Think about it - are we happy that
           | the leadership teams of the tobacco industry, or the oil
           | industry, or the fiberglass industry were kept in place? How
           | much better of a world would we be in if tobacco companies
           | were at existential threat from their behavior? Where they
           | needed to sell cigarettes like the USA sells guns (with the
           | understanding they may kill)? I think we should seriously
           | consider that standard of product safety.
           | 
           | [1] Products like guns, which are intended to injure or
           | destroy, are their own thing imo.
        
           | hypersoar wrote:
           | We shouldn't expect corporations to be so recklessly amoral.
           | I'm all in favor of higher costs for doing shit like this,
           | but the humans making the decisions bear moral responsibility
           | for them. When they bury critical safety issues, they should
           | be held accountable whether or not this particular financial
           | calculus went their way.
           | 
           | Are there serious "people who claim all safety-related issues
           | should get a recall"? That's not the only other available
           | position. Not every safety incident needs to lead to a
           | recall, but that doesn't prevent good-faith judgements on
           | whether or not one is necessary. The fact that we assume this
           | won't happen demonstrates how catastrophically awry we've
           | allowed the artificial construct of a corporation to run.
        
             | guerrilla wrote:
             | Imagine if we had the "Nutrition Facts" equivalent for
             | failure rates (and supply chain while we're at it.) That'd
             | be an interesting world.
        
               | gruez wrote:
               | 1. people will eventually tune them out, like with prop
               | 65 warnings or the existing nutrition facts/calorie
               | labeling
               | 
               | 2. while it's easy to calculate what's the nutritional
               | content in a food, estimating future failure rates isn't
               | trivial and there's a lot of subjectivity involved.
               | Companies will definitely be fudging the reliability
               | numbers to get an edge. See for instance, the failure
               | rates for hard drives. The annual failure rate on the
               | spec sheets are around 0.3%, but empirical data by
               | backblaze puts them anywhere from 0.3% to 12%. Therefore
               | I'd expect these nutritional fact labels to be totally
               | useless at best, and a waste of time/resources at worst.
        
               | jfim wrote:
               | Prop 65 warnings are pretty useless though, since they
               | have very limited information that does not allow one to
               | evaluate the risk incurred.
               | 
               | Case in point, my first internship in California was in a
               | building with a sign that said "This building contains
               | chemicals known to the state of California to cause
               | cancer and birth defects or other reproductive harm."
               | What's in the building? Who knows. Could be really bad
               | chemicals, or just someone who has a beer on their desk
               | [0].
               | 
               | It would be much better to have some information about
               | the chemicals contained, how bad are the chemicals, and
               | what is the expected effect of the chemicals at the
               | concentration at which they're encountered.
               | 
               | [0] https://oehha.ca.gov/chemicals/alcoholic-beverages-0
        
               | ficklepickle wrote:
               | Yes, they need some actionable information. I remember
               | seeing my first one as 15 year old Canadian on vacation.
               | My first thought was good thing I'm in Hawaii. My second
               | thought was I can't do anything with this vague
               | information.
               | 
               | It was some green slime you put in your bike tires to
               | prevent puncture leaks. I had never seen that before. I
               | bought it and took it home with me, skillfully avoiding
               | California so it didn't become carcinogenic.
        
             | Qwertious wrote:
             | >We shouldn't expect corporations to be so recklessly
             | amoral.
             | 
             | Either that, or we treat them like any other animal
             | incapable of civility - we cage/muzzle them and don't
             | provide them with any opportunity for responsibility.
        
             | pnutjam wrote:
             | His argument is pure straw, made up by him; not what is
             | actually being argued by anyone.
        
           | pnutjam wrote:
           | Nice, you built a good argument against a nonsense issue. Now
           | try the actual issue instead of a straw man.
        
           | syshum wrote:
           | Modern society has become incapable of proper Risk Analysis
           | 
           | COVID has really highlighted this rather well. People do
           | believe there should be zero risk, they will only accept risk
           | when it has already been assimilated into their lives, but as
           | a society we seem incapable of assimilating of new risk.
           | 
           | I use to think we would get fully autonomous cars, but now I
           | am pretty sure we will never see this technology on the
           | public roadways, not because it is infeasible, but because it
           | can never ELIMINATE all risk to human life, as such it will
           | be rejected by society.
           | 
           | Just like the "2 weeks to flatten the curve" transformed to
           | "everyone self isolate until covid is no more" Automated
           | driving is no longer about being "safer" in an objective way,
           | it has to preventing all death, and if an automated car even
           | causes one death then we must continue with human drivers, at
           | least that is the view of many in society. We can not allow
           | an algorithm to resolve a trolley problem, it is better a
           | human do that.
           | 
           | As a society, we have become very very very risk adverse.
        
             | altcognito wrote:
             | It was a specific US administration that said two weeks,
             | whom employed the "right" experts to get this conclusion.
             | They argued with him that it wasn't long enough,
             | furthermore, without widespread PPE and compliance from the
             | population, it was bound to fail. The curve did flatten
             | even in spite of these difficulties.
             | 
             | All that being said, you're absolutely right, we could have
             | just accepted that life comes with risk and allowed
             | millions within the US to die within a couple months.
        
               | syshum wrote:
               | >>The curve did flatten even in spite of these
               | difficulties.
               | 
               | yes it did, then the goal posts were moved, it was no
               | longer about hospital resources it became about death
               | rates, then when death rates did not support the lock
               | down narrative it become about infection rates
               | 
               | In reality (for many regions) it was always about
               | political and economic control not public health
               | 
               | >>we could have just accepted that life comes with risk
               | and allowed millions within the US to die within a couple
               | months.
               | 
               | There are hundreds of different ways the pandemic could
               | have been handled to believe the only 2 options where
               | complete economic shutdown or death is moronic is in no
               | way supported by the evidence, it sounds like you want
               | have a fact based discussion but are leading off with
               | emotional rhetoric, I am happy to debate facts, but I
               | have no time or need for emotional responses or red
               | herring fallacies
        
             | AnthonyMouse wrote:
             | It's not even a question of risk. Every risk is a trade off
             | against another one. Losing one life to an autonomous
             | vehicle is unacceptable but losing ten to drunk drivers is
             | fine? That's not a risk assessment at all. It's really
             | politics masquerading as risk.
             | 
             | As soon as autonomous vehicles are approved you're going to
             | have driverless Amazon delivery trucks ejecting packages in
             | your driveway and emailing you that they've arrived.
             | 
             | All the truck drivers and their unions know that, so they
             | do everything they can to inject fear mongering stories
             | into the media every time there is a driverless car
             | accident, because politics.
             | 
             | And the media eats it up because it's clickbait. If they
             | provided a reasoned risk assessment then the conclusion
             | wouldn't be "fear for your lives" which wouldn't drive as
             | much traffic.
        
               | syshum wrote:
               | >>As soon as autonomous vehicles are approved you're
               | going to have driverless Amazon delivery trucks ejecting
               | packages in your driveway and emailing you that they've
               | arrived.
               | 
               | That is unlikely, the population has a huge problem right
               | now with package theft, even if it does not "cost" the
               | customer anything when i order something I need the
               | product it if stolen from me even if I get another one a
               | few days later it makes me less likely to buy online for
               | things. Amazon's market dominance is directly tied to 1-2
               | days delivery times.
               | 
               | Having a bunch of robots just toss packages 5 feet from
               | the road might seem like a good idea to an MBA, but in
               | reality it will make package delivery less reliable if I
               | have to have 30% of my amazon packages redelivered
               | because of theft, damange etc, amazon will lose its
               | market share.
               | 
               | Already they are losing in many way in price, i am often
               | times finding things for lower prices than on amazon,
               | largely because of their INSANE platform charges (i.e the
               | 30% "fulfilled by amazon" surcharge)
               | 
               | Amazon Retail business is still either break even or
               | losing money, AWS supports the company. I am not sure
               | they can withstand the hit that would come from fully
               | autonomous package delivery.
               | 
               | >All the truck drivers and their unions know that,
               | 
               | I can assure you it is not Truck Drivers or the Truck
               | Driver unions (which really have almost no power these
               | days) that are at the heart of anti-automation reporting.
               | 
               | Insurance and Local governments have alot more at stake,
               | hell most local governments have huge amounts of revenue
               | that come from parking and other road related fines that
               | would disappear entirely with fully automated cars.
        
               | AnthonyMouse wrote:
               | > That is unlikely, the population has a huge problem
               | right now with package theft
               | 
               | You're making the case that it won't matter because the
               | problem is already present.
               | 
               | The human drivers already do this. How strong a case can
               | you make that they won't be able to get away with
               | something they already get away with?
               | 
               | > Already they are losing in many way in price, i am
               | often times finding things for lower prices than on
               | amazon, largely because of their INSANE platform charges
               | (i.e the 30% "fulfilled by amazon" surcharge)
               | 
               | Complaint unrelated to driverless trucks.
               | 
               | > Insurance and Local governments have alot more at
               | stake, hell most local governments have huge amounts of
               | revenue that come from parking and other road related
               | fines that would disappear entirely with fully automated
               | cars.
               | 
               | By most accounts self-driving cars are going to reduce
               | insurance liability because they don't drive drunk or
               | text and drive or get tired or angry or distracted. But
               | also, insurance companies don't really care about claims
               | when they're predictable except to the extent that the
               | corresponding premiums are so high they discourage people
               | from buying insurance, which is a high bar when car
               | insurance is required by law.
               | 
               | And listing additional groups who have the incentive to
               | throw shade on self-driving cars for underhanded
               | political reasons rather than legitimate risks is just
               | more to the point.
        
               | pnutjam wrote:
               | I've seen how software is developed. If we have automated
               | systems doing the same thing, they will all make the same
               | mistake. It will be astounding to see it happen, and
               | disastrous.
        
               | AnthonyMouse wrote:
               | The existing non-driverless cars are already full of
               | software.
        
         | zeroonetwothree wrote:
         | Doesn't take into account costs like bad publicity, effects on
         | employee morale, etc
        
         | davidgay wrote:
         | In an analogous situation: how do you think a universal
         | healthcare system should make spending and prioritisation
         | decisions?
        
           | iso1210 wrote:
           | How does it in the US for those covered by universal
           | healthcare?
        
         | bonchicbongenre wrote:
         | About this: I have a relation who works for a relatively large
         | upstream auto part supplier. I asked him somewhat jokingly
         | about this fight club scene, and he immediately and unabashedly
         | told me he'd been involved in a number of such conversations.
         | In retrospect, I can't understand why I was at all surprised:
         | how else would the conversations go in a corporation (whose
         | sole or primary incentive is by default monetary)?
         | 
         | (To be clear, I'm not saying that I find this morally correct
         | -- I'm not sure how I feel about that aspect, honestly, except
         | icky at the surface level. I more means that it seems
         | retrospectively to me that, well, of course that's how it would
         | go, given the incentive structure)
        
           | neilparikh wrote:
           | > how else would the conversations go in a corporation (whose
           | sole or primary incentive is by default monetary)
           | 
           | This isn't really a corporate issue at all though. Given
           | scarce resources (whether physical or human), we need to be
           | able to allocate resources efficiently. A conversation along
           | these lines happens in public health systems all the time:
           | how much money should be spent on medical interventions?
           | There, the concept of a QALY (Quality-adjusted life year) is
           | used, and typically, a price limit is set per QALY. Then,
           | only interventions below that threshold will be funded. The
           | idea is that since the healthcare system has limited funds,
           | it doesn't make sense to spend exorbitant amounts delivering
           | marginal results for one patient.
           | 
           | Now, one could argue this is simply a monetary issue, and if
           | we didn't use money to measure these things, the issue would
           | go away. The thing is, even if money isn't an issue
           | (somehow), scarcity is still something we need to deal with.
           | Developing and administrating medical interventions takes
           | human labour, and spending a disproportionate amount of
           | person hours on small gains is still an issue.
           | 
           | This comment is probably a little rambling, but the TL;DR is
           | that given scarce resources (whether that's money in a
           | corporation, or chemists and doctors in a health system),
           | doing calculations on human lives is necessary if we want to
           | make sure we allocate resources effectively.
        
       | [deleted]
        
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