[HN Gopher] Intuit sabotages the Child Tax Credit
       ___________________________________________________________________
        
       Intuit sabotages the Child Tax Credit
        
       Author : samizdis
       Score  : 540 points
       Date   : 2021-06-30 16:36 UTC (6 hours ago)
        
 (HTM) web link (pluralistic.net)
 (TXT) w3m dump (pluralistic.net)
        
       | randomhodler84 wrote:
       | Consider using credit karma tax (run by good guy Jack Dorsey); it
       | was forced to be split out from CK when they were bought by
       | intuit. It's free, it supports nearly everything you would need
       | these days.
        
         | crysin wrote:
         | I know you're getting downvoted but I was hoping to get more
         | context around the ownership situation of specifically Credit
         | Karma Tax? Are there articles anywhere discussing how it will
         | be spun off from CK or will it stay within their services just
         | run by a different company?
        
           | twostorytower wrote:
           | It has already spun off. Square currently operates it under
           | the "Credit Karma Tax" brand but it's probably going to move
           | under the Cash App branding eventually.
        
         | Rebelgecko wrote:
         | At least for me, it is a huge pain in the add to have to
         | manually type numbers instead of automatically importing from
         | my 1098s, 1099s, etc. Until the competitors can do that, I'm
         | sticking with TurboTax (even if their software was broken last
         | year for anyone who refinanced a home worth more than >$350k)
        
         | aceazzameen wrote:
         | This was the first year I used Credit Karma Tax. I found it
         | easier than Turbo Tax in some ways. Turbo Tax has these wizards
         | that ask various questions. In some edge cases, I needed to
         | research how a question applies to my scenario. Credit Karma
         | basically just wants raw data. Searching about a form number is
         | much easier than an obscure Inuit question.
         | 
         | Both systems output the same result, so I used CK.
        
       | macspoofing wrote:
       | >Many of the people eligible for CTC don't file tax returns
       | 
       | There is a level of pragmatism that calls for better
       | communication of programs and help with tax filings ... but ...
       | as a citizen, you do have a responsibility to file tax returns.
       | Why is it always hard to make the argument from both sides,
       | namely: we should make tax filing as easy as possible AND the
       | citizen has a responsibility to file their taxes regardless. It
       | seems we, as a society, have a hard time with the latter part.
        
         | kaiju0 wrote:
         | Most every other country has the government send a tax sheet to
         | you. If you disagree you go to appeal. If you do nothing your
         | done.
         | 
         | So much easier.
        
           | barbazoo wrote:
           | While I agree that that would be nice, I'm not sure that this
           | is really as common as you say it is. Do you have examples?
        
             | andrewaylett wrote:
             | The UK is a good example of this -- if you're a regular
             | employee and earn under the higher earnings threshold then
             | you're very unlikely to be required to fill in any kind of
             | tax return, as all your income will have been taxed at
             | source and we don't tend to _do_ deductions. You'll get a
             | P60 from your employer and you've got until October to
             | notice if you either want to or need to fill in a self-
             | assessment (hint: you don't). If you earn more, it may well
             | be worthwhile filling one in because schemes like gift-aid
             | assume basic rate tax and you can claim back the difference
             | between basic and higher rate. But even then, as an
             | employee you can often ask for any pension contributions or
             | charitable donations to be given directly from salary pre-
             | tax which means less paperwork later.
             | 
             | Having to fill out self-assessment -- or at least
             | complaining about doing so -- is a bit of a humble-brag as
             | it's an indication that the person complaining earns enough
             | (or has sufficiently complicated tax arrangements) to need
             | to.
        
         | TFortunato wrote:
         | In this case, no, many of those in question are not required to
         | file a tax return.
        
         | erik_seaberg wrote:
         | Before credits like this, filing wasn't required and didn't
         | make sense for many people with low income:
         | https://www.irs.gov/publications/p501#en_US_2020_publink1000...
        
         | dragonwriter wrote:
         | > But ... as a citizen, you do have a responsibility to file
         | tax returns.
         | 
         | No, this is not a general responsibility of citizenship.
        
       | boublepop wrote:
       | They put the company who wants the built the bypass in charge of
       | storing the building plans, and nobody is surprised they put a
       | "beware the leopard" sign up in front of it.
        
       | MarkusWandel wrote:
       | We had the completely free "click here for a default tax return"
       | situation here in Canada, at least in Ontario.
       | 
       | As of last year (in my case) finally the tax authority had all
       | the information slips you need to file already in their database.
       | 
       | The freely usable tax software (Studio Tax) was able to download
       | and autofill them to generate a valid (as far as the government
       | knows) tax return that could then be e-filed.
       | 
       | The only thing that changed was that the donation-based model of
       | Studio Tax wasn't enough, so now you have to pay CAD $15 per
       | installation (not per return) in order to actually file - but you
       | can still try it out and see what your refund will be before you
       | pay.
       | 
       | It would still be better if the government had all this on a
       | website, but $15 per household is not the end of the world and
       | won't ever fund consumer hostile political lobbying.
        
         | pesfandiar wrote:
         | You still need to do the cost basis calculation yourself,
         | because a single financial institution can't calculate that for
         | you (you may have the same securities with another
         | institution).
        
           | alkonaut wrote:
           | A different institution from what? If all banks, employers
           | and other institutions are required to send the info to the
           | tax authority, the only "other" things you need to fill in is
           | basically income made abroad. But most people obviously don't
           | have foreign income or assets, so a tax calculation should be
           | 100% correct and simply a matter of accepting?
           | 
           | The Tax authority should also have a very good guess of all
           | possible deductions/credits, so that can be filled
           | automatically too.
        
       | whoisjuan wrote:
       | Already said in this thread, but I think it's ridiculous that
       | when people think about abusive big tech, they never think about
       | Intuit. Their business is literally the idea of creating friction
       | in federal and local tax systems so they can extort people in
       | exchange of removing some of those synthetic frictions (emphasis
       | on "some").
       | 
       | A sinister business model in every possible way.
        
         | novok wrote:
         | Intiuit is medium-large tech, like a twitter, ebay, paypal,
         | square, uber, etc. Also they pay crap and the work is
         | uninteresting which is why nobody focuses on them.
        
         | IMTDb wrote:
         | Intuit is not "big tech". It's not even "tech". If computers
         | and internet were not a thing, Intuit would work mostly the
         | same way - their business is scraping money between citizen and
         | the sate, and lobbying politician into keeping a broken system.
         | That's not tech in any way.
         | 
         | Other "big tech" companies would not even exist.
        
           | tantalor wrote:
           | > It's not even "tech"
           | 
           | Intuit most certainly is a tech company. They make web and
           | desktop software. This semantic argument is a distraction.
           | 
           | https://jobs.intuit.com/search-jobs/
           | 
           | > If computers and internet were not a thing
           | 
           | Cool counterfactual. Not relevant in this discussion.
        
             | slumdev wrote:
             | Doesn't a company have to be at least slightly sexy to be
             | called "tech"?
        
               | mumblemumble wrote:
               | I was firmly on the side of "Intuit is a tech company",
               | and then I read this comment, and then I had a hearty
               | chuckle, and now I think I may be on the side of "Inuit
               | is not a tech company."
        
         | user3939382 wrote:
         | Don't forget the CPA trade associations who are right there
         | with them lobbying for the same nonsense tax complexity.
        
           | tzs wrote:
           | The tax code is complex because people do not want to pay
           | tax, and so anything that is ambiguous or underspecified
           | becomes a loophole, the closing of which generally adds
           | complexity to the code.
        
             | [deleted]
        
         | macspoofing wrote:
         | >Already said in this thread, but I think it's ridiculous that
         | when people think about abusive big tech, they never think
         | about Intuit.
         | 
         | Because it isn't that big of a deal.
         | 
         | > Their business is literally the idea of creating friction in
         | federal and local tax systems so they can extort people in
         | exchange of removing some of those synthetic frictions
         | (emphasis on "some").
         | 
         | That's a hyperbolic characterization. It's not that big of
         | deal.
         | 
         | Lobbying is a fact of life in a democracy. There are always
         | interest groups on every side of any issue that lobby for their
         | selfish benefit, frequently to the detriment of the public
         | (e.g. public sector union contracts). That tends to make most
         | government programs less efficient and more expensive then they
         | could be because politicians will balance needs of all kinds of
         | interest groups. That will never change. Intuit has a right to
         | lobby for their interests. Characterizing this as somehow
         | nefarious, or even as an outlier is hyperbolic. Welcome to
         | Democracy.
        
           | trhway wrote:
           | Marlon Brando look alikes have the right to lobby too. It
           | doesn't make them any less evil.
        
             | macspoofing wrote:
             | We are talking about inexpensive tax software as an
             | alternative to free filing methods. It's not a big deal. Of
             | course it could be more efficient and cheaper ... but so
             | can many government programs. Are public sector unions
             | _evil_ when they negotiate outrageous contracts that the
             | public has to pick up the tab for? This is what democracy
             | looks like.
        
               | Miraste wrote:
               | This very article explains how they're deliberately
               | blocking millions of desperately impoverished people from
               | receiving billions of dollars. How is that not a big
               | deal?
        
               | macspoofing wrote:
               | >they're deliberately blocking millions of desperately
               | impoverished people from receiving billions of dollars.
               | 
               | They aren't. Those programs don't require Intuit to
               | claim.
        
               | Falling3 wrote:
               | The problem isn't that Intuit wants to charge something
               | instead or nothing. The filing fee is not the harmful
               | part. The problem is they can't directly ensure people
               | use their service. But they can indirectly make it hard
               | to file without using their service by lobbying against
               | tax code simplications that would benefit most fillers.
               | 
               | Your argument makes it sound like you do not know what
               | the issue in question actually is.
        
               | Miraste wrote:
               | Recipients' other options are hire a CPA (obviously
               | untenable), find the correct forms, calculate the credit
               | themselves, do the rest of their returns by hand, and
               | submit those (difficult for the target groups) or... pay
               | to use TurboTax. That's the exact dilemma this new site
               | would've helped solve if it hadn't been sabotaged.
        
               | trhway wrote:
               | > Are public sector unions evil when they negotiate
               | outrageous contracts that the public has to pick up the
               | tab for?
               | 
               | the question starts to sound more interesting when you
               | add the fact that the members of that union have "death
               | or life" power over the public.
               | 
               | >This is what democracy looks like.
               | 
               | it is more like a "contract you can't refuse".
        
           | Retric wrote:
           | It's fine to lobby for a group say fisherman or "the rich."
           | However, when you're getting special laws written to hand
           | your company money at the expense of everyone else in the
           | country that's corruption not lobbying.
        
           | Retric wrote:
           | Bribery isn't lobbying.
        
             | macspoofing wrote:
             | Lobbying is lobbying. There is a tendency by some purist to
             | label democratic actions like lobbying, patronage or
             | campaign donations as 'bribery' or 'corruption'. No no no
             | no. Democracy is messy and involves horse-trading,
             | negotiation and balancing of many interest groups to push
             | political priorities.
        
               | Retric wrote:
               | I don't mean campaign donations to support candidates who
               | agree with your cause. I mean strait up bribery where you
               | hand people cash to do stuff for you.
        
         | Nicksil wrote:
         | >I think it's ridiculous that when people think about abusive
         | big tech, they never think about Intuit.
         | 
         | I don't know why you think people don't think that. I imagine
         | that most people who have been informed will think along
         | similar lines. Those who don't think it are likely not yet
         | informed.
        
           | whoisjuan wrote:
           | If you talk to people outside of tech circles and you bring
           | up Turbotax into the conversation, you will notice that
           | people have a relatively positive view of it. Most people
           | think of TurboTax as something that's helping them to comply
           | with their tax duties and navigate a complex tax system. They
           | think of it as a helping hand when it comes to dealing with
           | government bs.
           | 
           | Not surprisingly, most people think the complete opposite
           | about the government.
           | 
           | So where Intuit is diabolically good, it's at arbitraging
           | those colloquial narratives and embedding itself in the
           | middle as the savior. The good guy who is here to help.
           | 
           | They screw you, so they can later come and help you. As I
           | said before, a sinister business model.
        
         | birdyrooster wrote:
         | People need to stop calling companies "big tech" because every
         | large cap company uses technology in a way that used to be
         | exclusive to one tech industry.
        
           | Retric wrote:
           | Nintendo wasn't a tech company for a long time but it made
           | the switch. The same is true of Intuit, if most of your money
           | comes from directly selling software/computer hardware ...
           | your a tech company.
           | 
           | That's still not true of most large companies like say
           | Walmart or McDonalds which still invest a great deal in
           | technology.
        
             | jwoah12 wrote:
             | > it made the switch
             | 
             | Nice.
        
             | LeifCarrotson wrote:
             | Obviously Microsoft or Apple is a tech company, they sell
             | software and hardware. It's hard to say whether Intuit
             | sells accounting services or whether they sell software.
             | 
             | Is Google a tech company? Probably, but technically they
             | sell advertisements, not software. You could say that they
             | make money by operating ad-selling software. Walmart is a
             | company that makes money by operating purchasing,
             | distribution, and retailing software. An old west General
             | Store owner could, if his records were lost, make a good
             | guess as to what he should by from which big city
             | distributors, when and how much of it to stock, and how
             | much to sell it for, conversely, zero people have a
             | comprehensive understanding of Walmart's product lines,
             | they're just cogs in the software-powered machine that
             | makes the corporation work.
             | 
             | Every large company today is dependent on software. I agree
             | that it's a bit absurd to suggest that this means they're
             | all tech companies.
        
               | andrewaylett wrote:
               | I'd suggest that being "tech company" is in large part
               | cultural mindset.
               | 
               | Are they primarily dependant on off-the-shelf software?
               | Possibly not a tech company. Is their software
               | development team bigger than the whole of the rest of the
               | company put together? Probably a tech company. Have the
               | developers convinced everyone else to form squads and
               | hold all the usual agile ceremonies? Don't @ me.
        
           | boringg wrote:
           | "Big tech" is such a catchall that it almost completely
           | devoid of value.
        
           | boringg wrote:
           | I think OP meant - people forget about the large company
           | Intuit being a business built on an abusive business model
           | enabled by technology. "Big tech" is a pejorative term in
           | this case to trigger a reaction.
        
         | conanbatt wrote:
         | The monopoly is the government though, not Intuit...There is no
         | way you can argue that Intuit has monopoly power over
         | government!
        
           | [deleted]
        
           | whoisjuan wrote:
           | Have your heard about a little thing called lobbying.
           | 
           | https://www.propublica.org/article/inside-
           | turbotax-20-year-f...
        
             | smithza wrote:
             | The whole "companies get political speech through untold
             | millions $$" makes lobbying more like a quid pro quo
             | bribery system. Its fine that companies have a vested
             | interest in how the gov't runs and policies are put forward
             | but the bastard child of "political speech" and capitalism
             | is IMHO a lot like corruption. Obviously my opinion is not
             | original and a lot of people talk about this... but lets
             | not forget how this works.
        
             | macspoofing wrote:
             | Lobbying is a fact of life in a democracy. For any
             | government regulation, law, program, etc. there are
             | multitudes of lobby groups on all sides of each issue. Why
             | in this case is this such a big unethical crime? Lots of
             | government programs are inefficient and expensive due to
             | interest groups - that will never ever change. Welcome to
             | Democracy.
        
               | oneplane wrote:
               | No it's not a fact of life, it's a known quantity but not
               | a fact and not life-related. And you can definitely ban
               | it as well. It's not a requirement, and it's not the
               | best, only or 'current' way. It's just a weak side-effect
               | of the status quo (yes, technically that means 'weak' and
               | 'current' but that is besides the point).
        
               | chrisseaton wrote:
               | > It's just a weak side-effect
               | 
               | Isn't it literally a constitutional right? It's not a
               | side-effect of anything - it's a right by itself.
        
               | oneplane wrote:
               | Perhaps from a US-centric perspective. I don't know for a
               | fact if a company or non-person is universally allowed to
               | direct the facility that is the government to do
               | something or not do something everywhere in the world.
        
               | chrisseaton wrote:
               | Lobbying isn't directing the government. It's presenting
               | your point of view to the government. What the government
               | does with the information you give them is then up to
               | them but sometimes they're obligated to show they've
               | considered it. It's a super-basic part of democracy
               | everywhere. It's usually a right and also actively
               | encouraged through consultation periods while legislation
               | is drafted.
               | 
               | I can't understand anyone suggesting that we should not
               | be allowed to present our opinions to the government.
               | What are you in favour of? Just voting once every four
               | years or so and never saying anything else the rest of
               | the time? Bizarre.
        
               | treeman79 wrote:
               | What form of government is not going to have lobbying?
               | 
               | Even an absolute monarch is going to have have various
               | people/groups petitioning. For reasons both good and
               | selfish.
        
               | xboxnolifes wrote:
               | Lobbying is bad when it creates outcomes I don't like.
        
               | Falling3 wrote:
               | Lobbying is bad when it helps a single company at the
               | expense of tens of millions of citizens. The situation is
               | far more objective than you're pretending.
        
             | gwd wrote:
             | https://www.theonion.com/american-people-hire-high-
             | powered-l...
        
           | [deleted]
        
           | alkonaut wrote:
           | You mean the tax authority has a monopoly on collecting
           | taxes?
           | 
           | That would be one way of looking at it yes.
        
       | lazyweb wrote:
       | There's a very good Patriot Act episode [1] regarding devious
       | patterns in the US tax industry. In fact the whole show is well
       | worth watching. It's cancelled now, presumably because Netflix
       | felt some heat since every episode stirred/kicked another wasp's
       | nest.
       | 
       | [1] https://www.youtube.com/watch?v=7xQQkzWhMOc
        
       | WisNorCan wrote:
       | Intuit is consistently one of the least ethical actors in tech.
       | They have a monopoly position in many of their products and take
       | advantage of some of the poorest people through misinformation
       | and lobbying.
       | 
       | Facebook & Uber have received most of the heat over the past few
       | years. Intuit has strangely avoided the same level of scrutiny.
        
         | dhosek wrote:
         | Around 2009 my taxes grew complicated enough that I could no
         | longer do them by hand and had to start using tax software for
         | them. I've consistently refused to use TurboTax because the
         | company is so evil. H&R Block is not necessarily a more ethical
         | company, but at the very least, there's not more unethical.
         | (And I'm vaguely aware of there being some open-source tax
         | software of some sort out there, but when I looked it was kind
         | of janky and didn't seem to give me much of an improvement over
         | filling out the forms myself. I'd love to learn that things
         | have changed.)
        
           | lvspiff wrote:
           | does H&R Block handle investments and cost basis year over
           | year information? That's the only tripping point im finding
           | with whatever product I look to in comparison to Turbotax.
           | Once your tax situation starts down that path I'm noticing
           | getting a product that can pull from multiple investment
           | accounts and keep track of cost basis correctly really
           | narrows it down to Turbotax so far for me.
        
             | PascLeRasc wrote:
             | Yeah, it did for me. But I only used it to make sure it
             | matched Credit Karma tax and filed through there.
        
             | throwawayboise wrote:
             | At that point why not engage an accounting firm? Yes it
             | would probably cost more, but you're supporting your local
             | economy and have a human being to discuss any questions
             | with (as well as be responsible for any mistakes).
        
               | ryandrake wrote:
               | There's still a big jump in cost between, for example
               | TurboTax Premier tier ($90 federal + $50 state = $140)
               | and a CPA (where I've been quoted $400-$600). I don't
               | think the level of service justifies the cost. I tried a
               | professional once in my life, and he basically just asked
               | me all the same questions the software would have asked
               | me, and typed them in to his system for me. 3X-4X the
               | cost for the services of a typist doesn't seem like a
               | good deal.
        
               | jbluepolarbear wrote:
               | A CPA takes a risk doing your taxes. They are responsible
               | if something goes wrong. That is probably $400 an hour.
               | If you are paying less than that make sure it's actually
               | a CPA doing your taxes. There may be a CPA at the firm,
               | but unless they sign and do your taxes you aren't
               | protected by their liability.
        
               | threatofrain wrote:
               | An accountant with a CPA could have ten or twenty
               | seasonal temps working under them, but at the end of the
               | day they will review and sign the outgoing product. They
               | are liable and will be on top of your case if the IRS
               | comes to bother you, but don't expect the personal
               | attention of the CPA.
               | 
               | Also, personal accounting is an increasingly niche
               | industry.
        
               | jbluepolarbear wrote:
               | That's only if the CPA is in that position. My mom has
               | worked at places where they had a CPA on staff, but they
               | were only doing here for consulting. They never reviewed
               | or signed anything.
        
               | UncleMeat wrote:
               | The last time I got a quote from a local accounting firm
               | it was for $3,000. My tax situation is more complex than
               | most but the difference between $150 for some paid
               | software and an accounting firm is a _lot_. And the
               | people working at the budget firms are basically just
               | using TurboTax-equivalent software anyway.
        
               | [deleted]
        
               | daxelrod wrote:
               | The value proposition of a tax accountant is not usually
               | crunching numbers. It's instead helping you find the
               | optimal choices to make when filing, helping you model
               | your situation in terms of tax code, and giving you
               | advice about how to arrange your affairs the rest of the
               | year to give you the biggest benefit come tax time.
               | 
               | The one I've used has consistently saved me more money in
               | taxes than he costs. That said, my tax situation is also
               | nowhere near complicated enough that an accountant has
               | ever asked the order of magnitude you were quoted, so
               | YMMV of course.
        
               | lowercased wrote:
               | agreed. it's "more" money, but generally less headache,
               | you can ask questions, and get answers specific to your
               | situation, especially questions that may include
               | state/local tax concerns as well.
        
           | shadilay wrote:
           | Last I checked state governments have links for the free tax
           | software that taxpayers are already paying for but the
           | companies so desperately hide.
        
             | [deleted]
        
           | throwawayboise wrote:
           | I still do my taxes manually. I've looked for open-source
           | software to assist. I've tried OpenTaxSolver, it is OK for
           | what it does (basic 1040 and a few schedules like SE income
           | and Schedule C). It does not come close to handling all
           | possible scenarios.
           | 
           | It's possible that you could write your own modules to handle
           | any mising forms, in fact I tweaked one calculation that
           | wasn't handling some edge case properly. But that's more than
           | most people would want to do, and would certainly be _more_
           | work than just doing those forms manually with pen and
           | calculator. But like any open-source project, it relies on
           | individual efforts like that to build something that 's
           | useful to more people.
           | 
           | The UI itself is extremely minimalist and would not be
           | regarded as "user friendly" by a user from the general
           | public.
           | 
           | Edit: it also only attempts a few state returns. Mine is not
           | one of them, but fortunately in my state the tax forms are
           | pretty easy assuming the Federal return is done.
        
           | cbhl wrote:
           | Is H&R block actually an independent code base? The last time
           | I opened it, it looked like a page-for-page copy of TurboTax,
           | which made me wonder whether it was just a white-label reskin
           | of the same.
        
             | verall wrote:
             | I've went through both H&R block and turbotax's flows this
             | previous year, and although heavily inspired, it did not
             | seem like a reskin. Certain info was organized differently,
             | etc.
             | 
             | After being completely ready to spend $40 or whatever it
             | was for the "Basic Premium" offering of each, BOTH H&R and
             | turbotax silently upgraded me to "Self-employed" (I am not)
             | and said I was free to pay the ~$100 or delete my account
             | and make a new one.
             | 
             | "TaxSlayer" finally let me file for like $30 or something.
        
         | rrrrrrrrrrrryan wrote:
         | It's even worse - if you don't opt-out of the data sharing,
         | they have an absolute field day with all your financial data.
         | 
         | They soak up a lot of the tech talent in San Diego, and every
         | person I've met that works there on the TurboTax team has
         | admitted to me that they feel ethically torn about what they
         | do.
        
         | cmckn wrote:
         | For sure. The IRS needs to offer a tax preparation platform,
         | the grift in this industry is astounding. I've always had
         | decent experiences with TurboTax, but they've gotten extremely
         | good at making your taxes hell if you want to avoid giving them
         | $89.99.
        
           | jandrese wrote:
           | This year we tried doing our taxes using both TurboTax and
           | FreeTaxUSA.
           | 
           | TurboTax has a much worse interface, it took almost twice as
           | long to complete the taxes despite having an identical
           | return. TurboTax did find about $50 more return for us
           | somehow despite having entered the same information into both
           | sites, but that amount is less than the fee TurboTax would
           | charge so we ended up submitting through FreeTaxUSA instead.
           | 
           | Next year I don't think I'm even going to bother with
           | TurboTax.
        
             | chrisseaton wrote:
             | > TurboTax did find about $50 more return for us somehow
             | 
             | Don't you have to sign to say that you're entitled to that
             | return? How are you doing it if you don't understand where
             | it's coming from?
        
               | adrusi wrote:
               | The person paying the taxes is not always expected to
               | understand exactly how the tax code applies to them.
               | IANAL but I think that when you hire a human tax
               | accountant, their saying that your return is legally
               | sufficient for you to testify that you are entitled to
               | your return as filed. I don't know how that would apply
               | to tax software, but I imagine that for purposes that
               | TurboTax is appropriate for, saying "well TurboTax, a
               | widely used and generally respected accounting tool
               | generated this return, so I believe that it is correct,"
               | would be sufficient. Of course if it turned out that you
               | were not entitled to the full refund you filed for, you
               | would still be liable to pay back the difference, but you
               | wouldn't be assessed an additional fine.
               | 
               | Again IANAL, this is how I expect the law would work, not
               | necessarily how it actually works.
        
             | notshift wrote:
             | I did the same this year, but found that FreeTaxUSA's
             | support for crypto transactions was basically non-existent.
             | Filing through TurboTax was way less work than what I
             | would've had to do with FreeTaxUSA.
        
             | xyzelement wrote:
             | This is the sort of critical thing. You do your taxes once
             | a year but the impact could be hundreds, thousands or even
             | tens of thousands of dollars. In your case it was only 50
             | but thematically this says that TT is better because it
             | found you more credits/deductions. You don't know it's
             | gonna "only" be 50 ahead of time. And the more
             | complexity/money is at stake, the more important it is to
             | get right. Once you are talking about potentially real
             | money, the quality of the UI becomes quite secondary in my
             | opinion.
             | 
             | Don't get me wrong, would love for the IRS to offer a
             | standard free filing solution. But short of that, I want
             | the thing that is most likely to get me the biggest legal
             | return
        
             | jbluepolarbear wrote:
             | I got totally screwed last year job wise. 2 of my employers
             | have not reported my tax contributions to the state. I
             | never received a W2 from one of them. TurboTax was able to
             | find all my W2 from the HR companies, but I was unable to
             | access those HR websites for my W2s. Because my
             | contributions weren't reported to the state I have to get
             | all my W2 (luckily it was in my federal return) and resend
             | them to the state. I hate TurboTax, but I wouldn't have
             | been able to file my taxes this year without them.
        
               | missblit wrote:
               | You would have been able to but it'd be a bit painful:
               | https://www.irs.gov/taxtopics/tc154
               | 
               | The basic process is to: 1. Contact your employer and
               | have them send you a W2 2. If your employer does not send
               | you your W2 by the end of February, contact the IRS and
               | they'll send you a Form 4852 3. If you still haven't
               | received a W2 in time to file taxes, then you can file
               | using the Form 4852 instead 4. If you receive the W2
               | after filing and the actual numbers differ from your
               | estimates, then you have to file an amended return.
        
               | jbluepolarbear wrote:
               | I'm not doing that under any circumstances. I'd rather
               | get audited
        
             | WorldMaker wrote:
             | It may be apocrypha, but supposedly Intuit years ago
             | realized that people don't think the system "worked hard
             | enough" if results returned immediately. (These kind of
             | calculations are what computers do well and generally
             | return immediately.) Supposedly Intuit has been A/B testing
             | for decades how many artificial delays to give people the
             | impression that the system is "working harder" for them.
             | They intentionally want their interface to be worse and
             | "slower" because of the idiot dark pattern that our dumb
             | monkey brains think that "serious things" like taxes need
             | lots of "calculation time".
        
               | jandrese wrote:
               | It wasn't even the stupid "spinning numbers" thing that
               | slowed us down. Mostly it was being locked into wizards
               | asking us one question at a time.
               | Dialog:              Do you have foreign bank accounts?
               | Y/N              Next dialog:              Do you have
               | foreign investments? Y/N              Next dialog:
               | ...
               | 
               | For every single damn thing. FreeTaxUSA put them all in a
               | list so we just clicked on the applicable ones. It was
               | much more efficient.
               | 
               | And if you have to go back and double check/change
               | something TurboTax makes you go through the whole damn
               | wizard again.
               | 
               | TurboTax is supposedly able to import my W2 automatically
               | (I work for a large corporation that use a large
               | professional third party company to do W2s), but this has
               | never worked. I always have to enter the information by
               | hand.
        
               | perl4ever wrote:
               | I always go to the forms and ignore the interview.
               | 
               | I haven't found any other software that is practical to
               | use in this way and has all the forms I need.
               | 
               | I tried H&R Block's free software one year, I think,
               | because I was mad at Intuit, but it was useless because
               | there were big gaping holes in the functionality.
        
           | spinax wrote:
           | H&R Block wanted to upcharge me additional $$ just to fill
           | out a Schedule D on top of the $$ tier fee (the past few
           | years these forms were included in that tier price). They
           | lost a long term (10yr?) customer by trying to grift me this
           | year.
           | 
           | I used https://www.taxslayer.com/ instead this past year, a
           | bit more DIY but if you've done your taxes for years and
           | they're generally the same year after year it's not that hard
           | to read your docs and type them in the boxes. You pay for
           | Support level, not tax form access with this service.
        
             | dole wrote:
             | I'll second TaxSlayer (2nd year) after being a online
             | TurboTax user for 12+ years, desktop app user years before
             | that, and afraid and skeptical of jumping ship and losing
             | "history", tired of the fake delays and dialogs.
             | 
             | Relatively stripped down UI/UX and few "waiting" dialogs
             | and I have to assume a good savings of clicks vs. TT. I
             | have a relatively easy joint return with little audit risk
             | and basically in the "generally the same year after year"
             | boat as well.
        
           | acomjean wrote:
           | the IRS has actually partnered with the "Free File Alliance"
           | which is a group of companies that partner with the IRS (Free
           | tax filing for incomes < X).. So Saddly I feel the hope of
           | the IRS just sending you a bill is slim.
           | 
           | Intuit is one of the members:
           | 
           | https://freefilealliance.org/free-file-alliance-members/
           | 
           | https://freefilealliance.org/about/
           | 
           | Its a little weird. One would hope they would just send you
           | the bill.. I filed my taxes late with an extension. I could
           | go to the IRS site and get all the documents they had filed
           | by banks and my employeer, for me. They have that info...
        
             | CRConrad wrote:
             | > I could go to the IRS site and get all the documents they
             | had filed by banks and my employeer, for me. They have that
             | info...
             | 
             | As Robotbeat says, this is literally because Intuit lobbied
             | to ban the IRS from being able to do it for you -- which is
             | also literally _what TFA is all about._ YTF do people
             | comment on stuff they obviously haven 't even read?!?
        
             | Robotbeat wrote:
             | This is literally because Intuit lobbied to ban the IRS
             | from being able to do it for you.
        
               | Cederfjard wrote:
               | This is so bizarre looking in from the outside. I've
               | spent my working life in two European countries, one
               | where if you're just a regular employee and not doing
               | anything special you just approve and submit your
               | prefilled tax return, and one where you under the same
               | circumstances literally have do to nothing.
        
           | [deleted]
        
           | toomuchtodo wrote:
           | https://www.propublica.org/article/inside-
           | turbotax-20-year-f...
           | 
           | https://www.propublica.org/series/the-turbotax-trap
           | 
           | "ProPublica has long detailed how Intuit, the maker of
           | TurboTax, and other companies have worked against making tax
           | preparation easier and less costly. They have lobbied to ban
           | the IRS from offering free, simple tax filing. And they have
           | deceived customers who should qualify for the Free File
           | product."
        
             | KorematsuFred wrote:
             | I find this criticism somewhat weird. It is very common for
             | companies or even individuals to promote and support
             | policies that benefit themselves. Intuit is seeking self
             | interest here. But why would IRS and our elected
             | representatives cave in ? Are these people so clueless or
             | unethical that they do not care about their constituents
             | anymore ? And if that is the case I don't see how anyone
             | can bell the intuit's cat.
        
               | caslon wrote:
               | By your logic, here, an independent actor doing something
               | to terminate the employees and stakeholders of Intuit
               | would be completely blameless, if not celebrated by the
               | people of the United States.
               | 
               | It's not even a slippery slope to imply that acting in
               | self-interest is always excusable: By the time you've
               | gotten to that point, you're already at the bottom of any
               | and every slippery slope. There are lines that we as a
               | species have collectively are inexcusable to cross in
               | self-interest, and without them life gets a lot worse for
               | nearly everyone.
        
               | jfengel wrote:
               | They're capitalizing on a generalized anti-government and
               | anti-IRS sentiment. It's not difficult for them to
               | convince representatives that the IRS would do it badly,
               | and it should be left up to the free market.
               | 
               | They made, and basically broke, an agreement with the
               | IRS. But it's really not easy for a government agency to
               | say, "No, you broke the roles, so our agreement is void".
               | It would basically take a lawsuit, which would be ugly,
               | expensive, and time-consuming.
               | 
               | It's not so much a matter of simply "caving", as that
               | Intuit has gotten itself entrenched and it's difficult to
               | dig them out. In theory it's not impossible, but it would
               | require a ton of work, time, and will. Such things are
               | very hard to come by, especially when you're the IRS and
               | everybody already is predisposed to hate you.
        
               | burkaman wrote:
               | You accept that Intuit is lobbying for unethical policies
               | in order to enrich themselves, but you don't understand
               | why anyone would criticize that?
        
               | gremlinsinc wrote:
               | Hypothetical: I make kerosene.... we made a bad batch
               | that doesn't burn just right and could hinder products
               | it's used in...
               | 
               | We're located in California.
               | 
               | We've paid politicians to look the other way while we
               | drop it over forests, in fire zones. It's a lot easier
               | than getting rid of it other ways.
               | 
               | We're enriching ourselves which is the American way, so
               | there's definitely no problem with this, even though it
               | may make fire season a major bitch for some people,
               | luckily all our CEO's have homes in safer areas that
               | won't be affected....
               | 
               | ^ Are you saying you'd say to the above scenario: I have
               | no problems with this.
               | 
               | If the answer to the above question is you would say
               | that...
               | 
               | What's it like to be devoid of morality? Is there
               | anything resembling a conscious at all?
        
               | WisNorCan wrote:
               | It is a simple bargain. US representatives are dependent
               | on fundraising and endorsements for re-election which
               | lobbyists are happy to offer in exchange for help with
               | their agenda.
        
               | commandlinefan wrote:
               | > why would IRS and our elected representatives cave in?
               | 
               | money.
        
               | not2b wrote:
               | The IRS has almost no say in this (because they've been
               | denied funding to fix it); it is entirely Congress's
               | doing.
        
         | bingidingi wrote:
         | i reckon people hate filling out tax forms by hand more than
         | turbotax... and within good reason, even if you're educated it
         | can be frustrating to simply read tax regulations (which
         | turbotax translates to simple english), and there's a lot of
         | anxiety around messing it up
         | 
         | unfortunately turbotax is also one of the major players trying
         | to prevent tax simplification... so they've got a great scheme
         | going
         | 
         | anyway there are more and more free options every year so let's
         | hope that can start hurting them... I've used creditkarma for a
         | couple simple years and it's great
        
           | alkonaut wrote:
           | I really don't get the money side of US politics. How do
           | these companies use money (presumably) do sway politicians?
           | Just openly contribute to individual politicians/think
           | tanks/PACs?
           | 
           | How do they launder the money Is that what the PACs do? Make
           | sure Joe Politican can get the money, but isn't seen handed a
           | bag of cash from a company?
           | 
           | Or is it simply that accepting campaign donations from
           | corporations isn't seen as corruption by voters, so
           | politicans can do it in the open?
        
             | bingidingi wrote:
             | Here's one example: I've called my congressman to complain
             | about his support for the Taxpayer First Act (which enables
             | Intuit), his campaign received $16k from Intuit and H&R
             | block. They spent a combined $6 million or so on lobbying
             | to get it passed.
             | 
             | The act, among other things, removed the requirement for
             | the IRS to report on their development of return-free tax
             | filing.
             | 
             | Direct PAC donations are allowed up to $5k. Super PACs are
             | meant to be independent, can't work directly with
             | politicians or campaigns... and therefore have to such
             | limits. They're very often used for "indirect" lobbying.
             | 
             | It's a scam and everyone knows it. The people empowered by
             | the scam are the only ones who can change it.
        
             | SamBam wrote:
             | It's utterly insane. It's insane how much influence money
             | can have on politics, when it's basically entirely spent on
             | election campaigns. (And some fancy fund-raising dinners,
             | and stuff, but I think that is less important.)
             | 
             | It's insane that election campaigns are such an important
             | and expensive part of politics. Accepting millions of
             | dollars, and for what? To keep your job for another few
             | years. Where the biggest part of your job is getting more
             | money for the next campaign to keep it for another few
             | years.
             | 
             | Real campaign finance reform could do so much.
        
           | labcomputer wrote:
           | > even if you're educated it can be frustrating to simply
           | read tax regulations (which turbotax translates to simple
           | english)
           | 
           | Not sure I agree with this statement. My experience with
           | TurboTax is that the actual tax regulations are not that hard
           | to read, and that TurboTax's translations do nothing to
           | resolve the ambiguities of the tax code.
           | 
           | For example, the tax code might allow "deduction of
           | reasonable expenses for blah blah blah" and the TurboTax
           | "explanation" will be "You can deduct blah blah blah, but be
           | sure the expenses are reasonable". Ok, what is "reasonable"?
           | Oh, well, you know, _reasonable_.
           | 
           | It's like a high school student plagiarizing something they
           | found on the internet by rearranging each sentence _just
           | enough_ that it isn 't googleable.
           | 
           | Turbo tax is great if your income comes from one or more W-2
           | jobs (that pay cash) and a simple stock portfolio or
           | investment properties. As soon as you start dealing with
           | RSUs, stock options or (horror! ESPP), it starts becoming
           | more trouble than its worth.
           | 
           | The ESPP thing is especially weird. Every office job I've
           | ever had offered ESPP (so it's not some edge case). TurboTax
           | will double tax your ESPP, unless you know the trick to enter
           | your real cost basis[1]--and TT won't ever prompt you with
           | "Hey, looks like you have some ESPP! Want a step-by-step
           | guide to enter your cost actual basis so that you only pay as
           | much tax as you actually owe?"
           | 
           | [1] https://thefinancebuff.com/adjust-cost-basis-for-espp-
           | sale-i...
        
       | throwaway98211 wrote:
       | >The Child Tax Credit is a seriously good piece of policy...
       | 
       | Maybe in intent, but certainly not in implementation. Fine if you
       | want to give money to the poor / people with no income, but
       | enacting that through our tax system (designed to collect tax
       | dollars) seems like a particularly poor proscription to achieve
       | the ends. Here's another take (that I'm sure will be
       | unpopular)...
       | 
       | 'In 2021, progressives cloaked an expansion to our entitlement
       | programs through a tax cut to get the bill through Congress. This
       | has been hard to implement, and company's like Inuit aren't
       | helping as much as they could.'
        
         | jkhdigital wrote:
         | Just like Obamacare... income taxation is the foot in the door
         | to basically allow the government to arbitrarily meddle in the
         | personal finances of every single citizen.
        
       | vmception wrote:
       | Tl;dr Intuit made a bad outreach website, so here's a bunch of
       | other stuff we don't like about Intuit unrelated to the Child Tax
       | Credit outreach
        
         | grayhatter wrote:
         | Well yeah, if you're trying to prove it wasn't a simple mistake
         | from ignorance, you want to prove they have a pattern of making
         | this mistake. That's when it turns from accidental to
         | intentional malfeasance.
        
           | vmception wrote:
           | except it reads more like "I could have made that website,
           | grrr I didn't apply for the government contract (or I lost
           | the bid)!"
           | 
           | It could read that and say "by the way Intuit has a history
           | of poor performance"
           | 
           | it doesn't really say they sabotaged it. when I read that
           | headline, I think that their flagship software is
           | miscalculating it. But thats not what this article is about
           | at all.
           | 
           | The article is about how a tax credit has always failed to
           | address the needs of those eligible for the tax credit, and
           | Intuit has only made a small dent in that in a contract that
           | hoped it would make a bigger dent.
           | 
           | People can still have gotten that tax credit for free before,
           | can get it for free after, can use Intuit's poorly crafted
           | free system, or not. They can also use Intuit's paid systems
           | the whole time. The article then points out that Intuit
           | always crafts circumstances to make their paid system the
           | desired path.
           | 
           | The Child Tax Credit is fine, its the people you are worried
           | about.
        
       | vlovich123 wrote:
       | How do we know that this is actually Intuit itself & not the IRS
       | trying to reduce CTC payouts. After all, their enforcement budget
       | keeps getting squeezed & they keep struggling to prosecute high
       | dollar issues. Reducing their tax credits is a good way to
       | improve the balance of the federal government.
        
         | greedo wrote:
         | Reducing the tax credit disbursements won't help the IRS
         | budget. They have no incentive to do so.
        
           | vlovich123 wrote:
           | I didn't mean to imply it would somehow help the IRS budget
           | directly. I was saying it helps the Federal Government's
           | overall deficit. The IRS isn't some body immune from
           | political pressure. The leadership is appointed by POTUS &
           | confirmed by the Senate.
           | 
           | Regardless of which political party is responsible, the
           | Federal government has a lot of benefits programs that have a
           | lot of roadblocks to actually take advantage of. That isn't
           | an accident. You could look at it as the GOP tending to send
           | up roadblocks (e.g. they famously forced the IRS to strike a
           | deal with Intuit) OR you can look at it as a class divide
           | where the GOP are just the "baddies" everyone can scream
           | about without actually needing to hold the government
           | accountable.
        
       | literallyaduck wrote:
       | I have a hardtime taking an article seriously that makes wild
       | claims such as "But the IRS has been starved for decades by anti-
       | tax extremists". Show me the evidence.
        
         | burkaman wrote:
         | https://www.propublica.org/article/how-the-irs-was-gutted
        
         | callmeal wrote:
         | >https://www.atr.org/trump-budget-cuts-irs-
         | funding-239-millio...                 President Donald Trump's
         | 2018 budget blueprint is out, and it wisely cuts IRS funding by
         | $239 million.
         | 
         | Compared to pretty much any metric where increasing their
         | budget will increase tax collection. Mainly because most tax
         | fraud happens where no one is looking.
         | 
         | https://www.washingtonpost.com/opinions/want-to-shrink-defic...
         | The number of IRS revenue agents -- the auditors qualified to
         | examine complex returns -- has plummeted 43 percent over the
         | past decade, according to a report from Syracuse University's
         | Transactional Records Access Clearinghouse. Audit rates of
         | those filing these complex returns have also sharply declined.
         | For example, the number of millionaires who were audited in
         | fiscal 2020 was about a quarter of the number from fiscal 2012.
         | Accordingly, these IRS audits turned up unreported tax bills of
         | $1.2 billion last year, about a quarter of the $4.8 billion
         | found in fiscal 2012.
        
           | literallyaduck wrote:
           | That doesn't show decades. The tone of the article sets up to
           | divide readers.
           | 
           | IRS spends 11 billion, 300 million is barely a speed bump, is
           | the money being spent correctly?
           | 
           | IRS has been used as a tool of intimidation and oppression to
           | target political enemies of the ruling oligarchy.
           | 
           | https://www.msn.com/en-us/news/politics/irs-scandal-fast-
           | fac...
           | 
           | They have deep corruption, the tax code needs reform, and
           | justice deferred is justice denied.
           | 
           | Gas lighting and blaming the victims of political
           | intimidation is not acceptable.
        
       | modshatereality wrote:
       | Who approved that domain name?
        
       | sundarurfriend wrote:
       | > When I say "sabotaged," I'm not speaking hyperbolically. The
       | tax-prep industry, led by Intuit, led the fight for 20 years,
       | with their cultlike leader Brad Smith at the forefront of a
       | bribery and intimidation campaign.
       | 
       | I just finished reading the Snowden article about conspiracy
       | practice, and this is a stark example of it. A group of people
       | acting against the democratic interest, subverting the legal and
       | political system to their interests, and leaving the public
       | feeling powerless.
        
       | kregasaurusrex wrote:
       | I'd previously got about 3/4ths of the way through filing my
       | taxes using TurboTax, only to find that I wasn't able to deduct
       | student loan interest on the free product. Intuit also regularly
       | deletes threads of people who go on to ask why an expected
       | feature isn't in the free tier, advancing the dark pattern of
       | needing to pay for the feature on both the federal and state
       | level returns. This is likely a systemic problem- the self
       | employed through platforms like GrubHub & freelancers have less
       | simple tax structures and even if they're only making a modest
       | wage; spending $80 just to fill out your own return definitely
       | acts as a regressive tax that disproportionately affects lower-
       | wage groups.
        
       | robertofmoria wrote:
       | Intuit is not without blame, but the IRS in genrral is at fault
       | and allows these problems. One cannot go to or ask the IRS for
       | help on taxes as the IRS is not responsible legally for anything
       | they say. Which means the IRS can tell you how to fill out a tax
       | form and then penalize you for filling the form out wrong. Here
       | is a solution to the tax problems... no income tax.
        
       | recursive wrote:
       | That warning is terrifying.
       | 
       | > Do NOT use this online form if you're required to file a tax
       | return. Use of this online form creates a simplified 2020 tax
       | return. If you're required to file a tax return but file a
       | simplified return instead, you won't be able to e-file your 2020
       | Form 1040 or 1040-SR tax return. This will delay the IRS
       | processing your return and issuing any tax refund.
       | 
       | So... what?
       | 
       | Do not use this site if I'm required to do the thing that this
       | site does? If I use this I won't be able to e-file Form xyz? No
       | information what those are, or why it would matter?
        
         | mattb314 wrote:
         | Free fillable forms is hard to use for taxes in general, but
         | this page is specifically for people who want the CTC without
         | having filed taxes (presumably you otherwise would have gotten
         | the CTC when you filed takes). You can see the screenshot says
         | "non-filer sign up tool", where as the main page of the website
         | (for people who want to actually use it to file taxes) has no
         | such warning: https://www.freefilefillableforms.com/#/fd
        
         | majormajor wrote:
         | My reading is that if you _aren 't_ required to file a tax
         | return, this thing creating a dummy simplified one won't hurt
         | you.
         | 
         | But if you _are_ required to file one, you are likely to need a
         | real one, and the dummy one will conflict with it. But it
         | sounds like if you file a real one, you don 't need this form,
         | and this form is only for people who wouldn't otherwise file.
         | 
         | But the gist of the article - that the website is implausibly
         | bad - seems correct.
        
           | recursive wrote:
           | That would require that a "simplified tax return" is not a
           | "tax return". If that's the intention, it seems to fly
           | directly in the face of the common use of the English
           | language. Generally {ADJECTIVE} {NOUN} is a specific category
           | of a {NOUN}. If they're using some domain-specific jargon
           | that violates that, it strains credulity that they would
           | expect anyone to understand it.
        
       | dnautics wrote:
       | I'd love to see a turbotax alternative that
       | 
       | 1. imports your previous turbotax years
       | 
       | 2. charges $10 less than turbotax
       | 
       | 3. offers a free version gated by income
       | 
       | 4. squirrels away some percentage of profits each year to a big
       | "F U" fund, half of which goes to lobbying for permanent income
       | tax simplification, half of which goes to directly paying out the
       | shareholders in the company on dissolution.
        
         | alexlmiller wrote:
         | This is basically https://www.taxact.com, minus #4
        
           | dnautics wrote:
           | #4 is the key part! I mean maybe I have an irrational
           | obsession with the idea of a corporation chartered with an
           | expiration date, heh.
        
         | beambot wrote:
         | Sounds like a good project for Intuit. Create a new competitor
         | to TurboTax for the low-end market. Upsell into TurboTax. And
         | for #4, they could become the defacto IRS tool with perfect
         | regulatory capture funded by government subsidies.
        
       | kerkeslager wrote:
       | Yet another case where letting the free market handle things
       | results in bad outcomes.
        
         | mike_ivanov wrote:
         | Lobbying has nothing to do with free market.
        
           | AlexandrB wrote:
           | That's a weird thing to say considering how lobbying is
           | justified: As the free expression of speech by companies
           | towards their elected representatives. So is limiting
           | corporate speech necessary for a free market? Most free-
           | market backers I've heard would say otherwise.
        
           | vkou wrote:
           | This kind of lobbying is just paid free speech driven by
           | market incentives.
           | 
           | So, yes, having a society-critical service provided by a for-
           | profit market actor, that then uses that money to pay for
           | speech that results in a worse situation for everyone is a
           | market failure.
        
         | avalys wrote:
         | This is not the free market, it's a perfect example of what's
         | wrong with government. The fact that the IRS rules are set by
         | politicians and bureaucrats, not accountable to market forces,
         | are what allows this corrupt situation to persist in the first
         | place.
         | 
         | You can't say "the IRS makes this too complicated in order to
         | funnel money into Intuit's pocket so I am going to pay my taxes
         | elsewhere."
         | 
         | And it's a perfect example of why accepting broad government
         | power provides an avenue for this sort of corruption to exist,
         | especially in areas that people don't care enough about to
         | spend time influencing government policy.
         | 
         | In a free market, it requires very little effort for you to
         | make your opinion felt - you give your money to the people you
         | think have the best product. Done. Those people see that they
         | are making money - the people with lesser products see they are
         | losing money. This requires very little effort on your part
         | other than forming an opinion on what product you want to use.
         | 
         | In the government, what can you do if you think the IRS is
         | doing a shitty job? Write a letter to your Congressmen? Vote
         | for another Congressman in 2 years (what if you agree with
         | their position on the IRS, but disagree on something more
         | important, e.g. guns?) Run for office yourself?
         | 
         | The result is that relatively little attention is paid to
         | public policy around tax preparation. There are no single-issue
         | voters around IRS Free-file policy. There is too much else
         | going on in national politics that is inarguably more
         | important. And because no one really cares about this other
         | than the tax preparation industry, the tax preparation industry
         | is left largely unchallenged in pushing government to enact
         | regulations that favor them.
        
           | fleddr wrote:
           | Just to give a counter example here:
           | 
           | In my country (Netherlands), the IRS itself provides the
           | software. Once a year, you download and run it. Everything is
           | prefilled: income from work, bank accounts, mortgages.
           | 
           | So if you're a boring, financially stable person, the entire
           | process is literally next -> next -> next -> submit.
           | 
           | Filling out tax forms is not a value-add economic activity,
           | so I have no idea why you'd insist on free market, nor do I
           | understand the classic American anti-government stance.
           | 
           | If we have solved this a decade ago, why can't you?
        
             | avalys wrote:
             | Your question is, why isn't the federal government of the
             | United States, a country of 330M people, as efficient and
             | effective as the government of the Netherlands, a country
             | of 17M people?
             | 
             | Large organizations are less efficient than small
             | organizations. This is true even in private enterprise.
             | Large bloated, centralized government bureaucracies are the
             | most inefficient of all.
             | 
             | Part of the "classic American anti-government stance" comes
             | from the realization that American society is too large and
             | too diverse to be effectively governed by a centralized
             | bureaucracy. This is why you hear people complaining about
             | "state's rights".
             | 
             | However, for people who explicitly wish to control society
             | and don't care about efficiency, centralized power is
             | great. It means they only have to win one argument to
             | impose their will on 330M people, not 50 separate
             | arguments. This is why so much attention is paid to the
             | federal government in the US, as opposed to state or local
             | government.
        
               | fleddr wrote:
               | Population size doesn't matter for taxes, yet having many
               | different types of rules (perhaps at state level?) could
               | indeed be a complicating factor. If that's the case, I'll
               | take your word for it.
               | 
               | But do hear me out once more. The dutch tax system is
               | anything but simple. It has an extremely complex rule
               | set.
               | 
               | And because it is so complex, leaving the understanding
               | of it to citizens has led to an enormous burden of
               | processing and correcting faulty entries, staffing
               | massive support desks, and so on.
               | 
               | So they solved complexity, centrally. The rules are just
               | as complex as before, but the process and UI make it a
               | breeze for a good 75%.
               | 
               | With this I mean to say that complexity is in fact
               | another reason to solve things centrally. Why would you
               | want to spread complexity around?
        
               | avalys wrote:
               | I'm not talking about taxes in particular, I'm just
               | talking about government in general.
               | 
               | The US federal government is 20x larger than that of the
               | Netherlands. The US is also more economically, socially,
               | and ethnically diverse than the Netherlands. Larger
               | systems are harder to manage.
        
       | pyuser583 wrote:
       | I pay a CPA several hundred dollars to do taxes ... they do so
       | much more than file the taxes.
       | 
       | They create detailed financial records which are useful beyond
       | filing taxes.
       | 
       | I don't know if Intuit is helpful in this regards.
        
       | willio58 wrote:
       | Add this to the reasons I would never consider working for
       | Intuit. This and making taxes harder to do for everyone in the
       | US.
        
       | mike_ivanov wrote:
       | This year I paid TurboTax extra to get their "professional
       | advice". I didn't get any. Had to find a real accountant to solve
       | the problem. This was my last year of using TT.
        
         | nrmitchi wrote:
         | I did this once.
         | 
         | The "professional" they connected me with turned out too _not
         | actually be a CPA_ , and was an IRS "Enrolled Agent" instead,
         | and did all of my taxes wrong. I don't mean "the math was a
         | little off", I mean "used all of the wrong forms" because he
         | was was unaware of the criteria to be considered a Resident
         | Alien for tax purposes.
         | 
         | Further, when I tried to contact this individual again (through
         | Turbo Tax), Turbo Tax had shut down the program and was
         | blackhole-ing all of the email without notice.
         | 
         | It cost me thousands of dollars after-the-fact to get fixed.
        
       | vfclists wrote:
       | If the article is right the people most affected by this don't
       | read Hacker News or pluralistic.net for that matter.
       | 
       | The readers on Hacker News are also less likely to follow up the
       | issue with their representatives.
       | 
       | So why don't the authors find a way to directly target the most
       | affected people and get them to complain to their
       | representatives?
       | 
       | PS. Why do some people tend to blame corporations for the corrupt
       | behaviour of their congressmen and senators? If lawmakers are
       | corrupt they should be the ones who should be targeted.
       | 
       | Companies are simply doing what they can do within the law to
       | gain an advantage. They deal in "legality" not "morality".
        
       | lowbloodsugar wrote:
       | Further evidence of the "Conspiracy Practice" discussed yesterday
       | on HN.
        
       | lokar wrote:
       | I know Intuit has legislators at the federal level in their
       | pockets, but I would think that in a place like California it
       | would be harder. Has there been any progress to have simple
       | automatic filing for state taxes?
        
         | Rebelgecko wrote:
         | California has its own tax website fairly similar to TurboTax
         | called CalFile. One of the devs is even here on HN.
         | 
         | Unfortunately CalFile seems to be intentionally gimped e.g.
         | only usable if you're under a certain income threshold and
         | technically you're not supposed to use it if you have capital
         | gains or loses (but since cap gains are treated as regular
         | income in CA it works fine if you still use it)
        
         | Spooky23 wrote:
         | Lol. No.
         | 
         | State Legislators are really cheap. Donate <$500 and you'll be
         | able to get in-person meetings.
        
       | throwaway413 wrote:
       | All of the people supercritical of Intuit in this thread make me
       | wonder, do they think the government would truly be providing a
       | service on par with TurboTax? When has the government ever done
       | Internet right...looking at you, Healthcare.gov.
       | 
       | $90 bucks a year to ensure your taxes are right, with a
       | streamlined interface that almost anyone can follow, that returns
       | you back significant value in time and tax return...
       | 
       | Intuit legally cannot sell your information like other companies
       | can, because they are in the business of taxes.
       | 
       | People here LOVE to tell founders, "oh, you should be charging
       | for your product! Otherwise it isn't sustainable!"
       | 
       | I'm sorry, would you rather TT be free and them be slanging your
       | data like Facebook and Amazon? Or alternatively, the government
       | just in charge of replacing it with a congruent service? I didn't
       | think so.
        
         | skeeter2020 wrote:
         | In Canada (Alberta) but recently used their health link portal
         | and was very impressed with almost all of it. I don't want the
         | government competing with private organizations in what are
         | clearaly market-driven domains, but income tax preparation
         | against a few oligopolistic predators? Absolutely!
         | 
         | >> $90 bucks a year to ensure your taxes are right
         | 
         | Did you read the article? This is about how Intuit defeated an
         | effort to provide credits to very poor people who might not
         | even file a return by saying "we'll take care of this for you"
         | then creating an obivously sub-par product. This market doesn't
         | have $90 for this specific service, or likely a computer beyond
         | their phone.
        
           | throwaway413 wrote:
           | I was commenting on the generic complaint you hear about
           | Intuit's fees for tax preparation, not on this article's
           | content specifically.
           | 
           | The website from the article is pure crap, I'll say that.
        
         | stouset wrote:
         | The government literally already computes the number they
         | expect you to owe. It's how they send you a letter if your own
         | calculations come up short (or long, in which case they will in
         | fact contact you to issue you a refund). If the government
         | simply sends you their calculations ( _which they are already
         | computing anyway_ ) and you disagree, you would still be able
         | to file an amended return with a company like TurboTax.
         | 
         | Why do you think it is--specifically--that a multitude of other
         | governments can manage to accomplish this feat, but the United
         | States government shouldn't be able to?
        
           | throwaway413 wrote:
           | To be honest, I don't know much at all about how taxes work
           | in other countries, including those at or greater than the
           | population scale of the US.
           | 
           | It's a good point, I will learn more about it.
           | 
           | Regarding the first point. You trust the government to do
           | that for you? Genuinely asking. I have no stance formed on
           | that yet.
        
       | caseyross wrote:
       | What's telling is that TurboTax's UX is _really, really, good,_
       | deceptive pricing aside. Like, so good I almost enjoy using it to
       | do my taxes.
       | 
       | The very fact that Intuit has clearly invested money into making
       | a beautiful interface for a tax program, a program that people
       | use _once a year_ , just goes to show how profitable the current
       | arrangement is for them, and how determined they are to keep the
       | average taxpayer from switching to any competing tax filing
       | ecosystem.
        
         | readflaggedcomm wrote:
         | I disagree that their interface is good, even in the simplest
         | tier.
         | 
         | I get absurd cosmetic delays and animations, text that's
         | tweaked to be so pale and thin that it disappears in some
         | browsers, and tedious wizard-style workflow that you have to
         | traverse half a dozen times when the vague language doesn't
         | match the data on your forms. And don't get me started on
         | confusing between "activities" (that's the official term, not
         | Intuit's fault) because there's no way to see where you are in
         | the process or show an overview until the end, and the final
         | result is in a different format that I can't reconcile with
         | what I filled in.
        
         | throwaway413 wrote:
         | Do you think if it was a government program that it would have
         | the same level of UX polish and ease of use?
        
         | throwawayboise wrote:
         | Their other big (maybe bigger?) cash cow for Intuit is
         | Quickbooks. It's _the_ system most small businesses use,
         | because their accountants are integrated with it and push all
         | their clients to use it.
        
           | ilamont wrote:
           | Yep. Accountants don't want to try anything else.
           | 
           | And it's shocking how bad some of the QBO integrations are,
           | especially for newish technologies. Intuit even screwed up
           | PayPal in a way that some accountants don't want to use it
           | (https://www.youtube.com/watch?v=kT5zKWBXtQU), forcing a
           | labor intensive manual process.
        
         | SamBam wrote:
         | Strongly disagree.
         | 
         | It _is_ well designed to hold you by the hand if you just go
         | down the happy-path of what a user who has all their documents
         | in hand when the right question pops up on the screen.
         | 
         | It's poorly designed for people who want to go back, people who
         | just want to input their forms, and people who value their
         | time. There is no reason each question needs to take up its own
         | screen, instead of being a list. There is no reason it needs to
         | pretend to calculate for 15 seconds after every few questions.
        
         | minikites wrote:
         | >TurboTax's UX is really, really, good
         | 
         | It's really not. It's hard to keep track of where you are in
         | your return and easy to get lost. You can't paste into any
         | credential field for fetching information from your bank or
         | other outside data source.
        
       | slg wrote:
       | I wish people in the US would stop blaming specific bad actors in
       | a system for acting in their own best interest and start blaming
       | the system that empowers them. ExxonMobil and Intuit lobby the
       | government in their own best interest just like FAANG companies
       | and basically everyone else that has the size to do it. That is
       | how our system is designed. It isn't Intuit's fault this works,
       | but since it does work, they would be stupid not to do it. Blame
       | the legal and political system for allowing what they do to work
       | and/or go unpunished. Don't blame individual actors for
       | responding to systemic incentives.
        
         | burnished wrote:
         | So just.. leave the bad actors out of the narrative?
         | 
         | It feels like if one does that, then you come back and say "but
         | who is doing [bad thing]? where is the evidence?". You can't
         | just leave the people causing the problem out, as if it were
         | some how rude to name the people pissing in the pool.
        
           | slg wrote:
           | I never said we need to leave the bad actors out of the
           | narrative. I am simply talking about not placing the blame on
           | them.
           | 
           | It is the equivalent of a blameless postmortem. We are in a
           | constant cycle of firing interns for pushing costly bugs into
           | production without ever wondering why we are allowing interns
           | to push to production without supervision. We just fire the
           | intern and think the problem is fixed. We have learned that
           | isn't a good way to run a company, but we haven't learned
           | that isn't a good way to run a society.
        
             | skeeter2020 wrote:
             | Would you fire an intern who intentionally and repeatedly
             | pushed broken code to production because for whatever
             | reason it was in their best interest? We fire bad actors
             | all the time.
        
         | jakelazaroff wrote:
         | How do you propose to garner support to fix the system
         | _without_ drawing attention to the bad actors?  "A multi-
         | billion dollar company has been lobbying the IRS so it can
         | steal money from the most vulnerable taxpayers" is far more
         | compelling than "poor people pay more taxes than they have to".
        
           | slg wrote:
           | >How do you propose to garner support to fix the system
           | without drawing attention to the bad actors?
           | 
           | Is there any evidence that drawing attention to bad actors
           | actually garners political support to fix this? Look at the
           | comments here, almost everyone is talking about the problems
           | with Intuit and not how to fix this systemically.
           | 
           | What we need is grassroots political change. This specific
           | issue regarding tax prep is a symptom of larger systemic
           | problems caused by two main issues. First-past-the-post
           | voting means that people generally only have two viable
           | choices when voting. Anyone who is a single issue voter and
           | their single issue is the tax prep industry is extremely rare
           | and frankly in my opinion crazy. This means that no one has
           | any incentive to change the status quo. The second problem is
           | how US's free speech laws (or perhaps more accurately the
           | current interpretation of these laws) basically create a near
           | free-for-all in terms of campaign financing. Since there is
           | almost no strong motivation for change, the only people
           | involved in the discussion about tax prep are the people who
           | are already invested in the industry. They obvious have a
           | huge incentive to lobby against the death of their industry.
           | So you have an issue in which we have little public
           | motivation for change versus an entire industry that would be
           | willing to dedicate all their profit to fighting change. It
           | isn't surprising we see the results we see.
           | 
           | >A multi-billion dollar company has been lobbying the IRS so
           | it can steal money from the most vulnerable taxpayers" is far
           | more compelling than "poor people pay more taxes than they
           | have to".
           | 
           | I am not making the second argument. I am generalizing the
           | first argument to "multi-billion dollar companies have been
           | lobbying the government to steal money from everyone, let's
           | adjust our system to stop that".
        
             | skeeter2020 wrote:
             | >> What we need is grassroots political change.
             | 
             | I'd argue that someone drawing attention to specific bad
             | actors is implicitly saying "stop these people from doing
             | this" which is far more actionable than your generic "What
             | we need is wide-spread, bipartisan support for change".
             | What am I supposed to do with that?
        
         | intrepidhero wrote:
         | I think its fair to blame both.
        
       | azinman2 wrote:
       | Intuit is a perfect example to me of the flawed reality in a
       | libertarian ideology. We know they're terrible, we know their
       | products aren't great... yet where are all the meaningful
       | competitors? People who are at least meeting their bar if not
       | substantially exceeding it? It's not like this is a new industry
       | that takes time to bake. Where are the YC startups trying to take
       | them on? Meanwhile they continue to make live expensive and
       | complicated for the rest of us just so they have a guaranteed
       | revenue stream!
        
         | syshum wrote:
         | Aside from the fact you are wrong about there being no
         | competition, In the libertarian ideology income based taxation
         | is unethical theft, thus under libertarian ideology Intuit tax
         | software would not be needed at all, thus no reason for them to
         | lobby congress, etc
        
         | vlunkr wrote:
         | If you looks around other comments, people are suggesting
         | alternatives. freetaxusa has my vote. Also I would bet that
         | every town in the country with more than a couple thousand
         | people has an office downtown where someone will file for you
         | and probably charge less than H&R Block would. That doesn't
         | cover all of their products, but certainly in the filing space
         | they are not the only option.
        
         | runawaybottle wrote:
         | I think their software is good and I usually have a very easy
         | time filing taxes. In comparison, I remember filling out my
         | FAFSA application and that being long ordeal. I don't think
         | government has the willingness to create a seamless tax-filing
         | experience.
         | 
         | Who is stopping the IRS from making a competing easy to use tax
         | filing website? Are people suggesting Intuit is stopping a good
         | product team from operating within the IRS?
        
           | jakelazaroff wrote:
           | _> Who is stopping the IRS from making a competing easy to
           | use tax filing website? Are people suggesting Intuit is
           | stopping a good product team from operating within the IRS?_
           | 
           | Yes. The IRS signed an agreement with a coalition of
           | companies called the Free File Alliance (including Intuit)
           | stipulating that if the latter would provide free filing, the
           | IRS wouldn't create a competing product. [1] Intuit then
           | delisted the TurboTax Free File page from search engines [2]
           | so taxpayers would only be able to find the version that
           | directs users to pay. Only 3% of taxpayers took advantage of
           | Free File products -- remember, these are products _made by
           | tax prep companies like Intuit_ -- even though over 70% are
           | eligible. [3]
           | 
           | [1] https://www.propublica.org/article/inside-
           | turbotax-20-year-f...
           | 
           | [2] https://www.propublica.org/article/turbotax-deliberately-
           | hid...
           | 
           | [3] https://www.propublica.org/article/free-file-online-tax-
           | prep...
        
           | krferriter wrote:
           | They're a corrupt, profiteering company that does everything
           | it legally can to stop people from filing taxes for free.
           | 
           | https://www.propublica.org/article/inside-
           | turbotax-20-year-f...
        
             | runawaybottle wrote:
             | But listen to my argument, I'm willing to pay to have an
             | easier time filing my taxes. I'm not going to use IRS's
             | tool if it doesn't make it a painless process like
             | TurboTax.
             | 
             | So I ask again, will the IRS make a painless tool? If the
             | answer is yes, but Intuit is lobbying them not to, then I
             | understand your point.
             | 
             | If it's just about free vs non-free, I could care less.
             | Filing taxes or filling out anything for the government is
             | usually an awful experience and I'm willing to pay to not
             | have to deal with it.
        
               | only_as_i_fall wrote:
               | Most other first world countries manage to offer some
               | form of return-free filing. In that instance you wouldn't
               | have to fill out anything at all.
        
               | hairofadog wrote:
               | > So I ask again, will the IRS make a painless tool? If
               | the answer is yes, but Intuit is lobbying them not to,
               | then I understand your point.
               | 
               | Exactly this, yes. It's well documented all over the
               | place, but here are a couple of examples:
               | 
               | https://www.propublica.org/article/filing-taxes-could-be-
               | fre...
               | 
               | https://www.economist.com/democracy-in-
               | america/2013/04/02/it...
               | 
               | In any case, thanks to the folks in this thread
               | suggesting alternatives. I was going to switch to Credit
               | Karma last year, but literally the day after I created an
               | account I woke up to the news that Intuit had bought
               | them.
               | 
               | Edit: I see down-thread someone says they had to spin out
               | the tax-filing portion of the business?
        
               | alteria wrote:
               | Square acquired Credit Karma's Tax business, probably
               | folding it into CashApp
               | 
               | [1] https://squareup.com/us/en/press/credit-karma-tax
               | 
               | [2] https://www.pymnts.com/news/partnerships-
               | acquisitions/2020/c...
        
               | callmeal wrote:
               | >So I ask again, will the IRS make a painless tool? If
               | the answer is yes, but Intuit is lobbying them not to,
               | then I understand your point.
               | 
               | Yes, IRS would have made a painless tool, but for that
               | lobbying.
               | 
               | https://www.nbcnews.com/business/taxes/turbotax-h-r-
               | block-sp...
        
               | Wavelets wrote:
               | The problem isn't that the IRS won't make a painless
               | tool. The issue is that Intuit actively works to make
               | sure the tax code stays as complicated as possible.
               | Ideally the tax code is so simple that complicated tools
               | aren't necessary for your average filer.
        
               | [deleted]
        
               | azinman2 wrote:
               | It's more than that: they stopped the potential practice
               | of the IRS sending you a pre-filled out tax form with
               | what they know that you could then just sign and accept,
               | as is done is many other countries.
        
           | wayoutthere wrote:
           | Their software is _not_ very good and a legit accountant
           | costs about $200 if your taxes are relatively simple. Said
           | acccountant will save you more than $200 over TurboTax
           | because TurboTax is not very good -- this goes double if
           | you're in a more complex tax situation. And the accountant is
           | even more seamless since all you do is hand over your
           | paperwork and let them do everything else.
           | 
           | And the great irony is that said accountant is likely using
           | an Intuit product anyway. So it's not like they don't have
           | the ability to make good products for the consumer market,
           | they choose not to.
        
       | haltingproblem wrote:
       | I often help my friend who is also my accountant with his
       | systems. He has to use various Intuit Pro Tax products. These are
       | straight out of 90s boxed software land. Installing and using
       | them in this day and age of polished software is like taking a
       | step back into a timemachine especially when networking is
       | involved. He pays thousands of dollars /year for these products
       | and the technical issues with data sharing, networking, printing
       | are just incredible.
       | 
       | Another thing that is jarring is the regard that Scott Cook, the
       | founder of Intuit is held in the valley. He was apparently a
       | mentor and coach to many founders Jobs? Page/Brin? and others.
       | But the disconnect with his sterling image as a coach and leader
       | and the general dark patterns/crappiness of Intuit products is
       | something that is interesting.
        
       | hydroxideOH- wrote:
       | What should I use to file my taxes if I want to move away from
       | TurboTax?
        
         | niij wrote:
         | A local, independent, tax preparer. There's plenty of
         | individuals who are partially retired that help file simple tax
         | returns for ~$50 during tax season.
        
         | 4d66ba06 wrote:
         | I like TaxAct
        
         | organman91 wrote:
         | If you are willing to do ALL of the leg work yourself,
         | https://www.irs.gov/e-file-providers/free-file-fillable-form...
        
           | commandlinefan wrote:
           | > ALL of the leg work yourself
           | 
           | Every year, I go ahead and self-prepare my taxes, and then
           | type all the data into Turbotax to see if they find something
           | I missed, and every year they do, and it's in my favor (and
           | always worth more than the Turbotax fee). OTOH, I've seen
           | suggestions that Intuit themselves have had a hand in making
           | the tax preparation process so complex that humans can't
           | possibly get it right without them.
        
         | cableshaft wrote:
         | I've had great luck with freetaxusa.com, personally. I've been
         | using them to file taxes for like, 10 years now.
         | 
         | E-filing the federal tax form is free, and state tax form is
         | only like $14 I think, really cheap, and the website does a
         | good job taking you through it step by step in an easy to
         | understand way.
        
           | jwond wrote:
           | Yeah, I use FreeTaxUSA also. It doesn't have all the
           | integrations that Turbo Tax et al. have, so you have to spend
           | a bit more time manually entering your figures, but I had no
           | issues.
           | 
           | You can also double check the numbers if you want by going
           | through another service like Turbo Tax but stopping before
           | the payment step.
        
           | somehnguy wrote:
           | +1 for freetaxusa.com
           | 
           | I used them this year after getting screwed by Intuit again
           | last year and swore it would be the last time. Their UI isn't
           | quite as shiny but still very straightforward and easy to use
           | for someone like me who knows almost nothing about taxes
           | besides 'I need to do them'.
           | 
           | I'll use them again next year too, was very happy with the
           | service.
        
         | black6 wrote:
         | Pen and paper. I've been doing it for the past several years.
        
       | paulproteus wrote:
       | I work at Code for America on the Tax Benefits team, and we're
       | working on a different website to apply for the Child Tax Credit.
       | (See https://www.getctc.org/ and https://www.getyourrefund.org/.
       | ) From the original article: > Alas, all [People's Policy
       | Project's website] can do is funnel users into Intuit's terrible
       | [child tax credit] site. Today at work, I'm learning how to use
       | the IRS's e-File SOAP API in the hopes that we can build a flow
       | that is easier to use than Intuit's. Feel free to subscribe to
       | our newsletter. :) https://info.codeforamerica.org/newsletter See
       | also https://www.codeforamerica.org/news/meet-code-for-
       | americas-n... for how we're thinking about this work.
        
         | nimish wrote:
         | How did you get access to the SOAP api? Doesn't it need a bunch
         | of verification and special dev accounts with IRS ? Would be
         | great for the docs to be public.
         | 
         | >To receive the distribution of schema packages, you must have
         | an active e-services account and be listed on an e-File
         | application with the provider option of Software Developer.
         | Your role on the e-File Application must be Principal,
         | Responsible Official, or a Delegated User with MeF authorities.
         | If you are a registered user in e-services and are listed on a
         | State e-File application, you will receive this distribution.
        
       | krferriter wrote:
       | Given how much H&R Block and Intuit have unethically and
       | corruptly leeched from the government and the taxpayers directly,
       | I think the should literally be nationalized and have their tax
       | software platforms absorbed into the IRS. Their company
       | activities over the last few decades are so flagrantly,
       | indisputably bad for the country. There's literally no upside,
       | none at all. They have intentionally sabotaged tax filing and
       | leeched off the people by corruptly inserting themselves as
       | middlemen. At least the tax prep portions of the companies.
        
         | SaltyBackendGuy wrote:
         | I wish that our government (the people who allowed them to be
         | the middle man) would take some accountability. But I guess
         | that would be uncharacteristic.
        
           | toomuchtodo wrote:
           | Citizens voted these people in, the blames lies with the
           | electorate.
        
             | hanniabu wrote:
             | They get elected on one thing and do another. They should
             | be held liable for misleading their base at the very least.
             | Also misinformation and propaganda is rampant so it's very
             | difficult to make educated decisions, now more than ever.
        
             | akira2501 wrote:
             | The citizens without the ability to directly recall the
             | elected are to blame? There is a serious power and
             | attention imbalance here, and the laws to do not leave the
             | power in the hands of the citizens outside of a single day
             | every few years.
             | 
             | It's hard for me to believe they are the source of the
             | problem, particularly with such a shabby fourth estate.
        
               | x86_64Ubuntu wrote:
               | The citizenry elects the people who could overturn the
               | laws preventing a recall. It's just not that important to
               | the citizenry.
        
             | thatguy0900 wrote:
             | The citizens cannot police the federal electorate. At best,
             | they can police local politicians and maybe a few big
             | ticket federal items. They have too much going on in their
             | own lives to police federal politicians passing hundred
             | page bills every week.
        
               | toomuchtodo wrote:
               | I don't know what to tell you. A small minority of
               | politicians can prevent progress, and there is little
               | recourse for the rest of us. The buck has to stop
               | somewhere.
        
               | thatguy0900 wrote:
               | Unfortunately that seems to be the case. Outside of a few
               | changing hot button topics they have basically free
               | reign,and 99.99% of people will never hear about their
               | actions.
        
         | EamonnMR wrote:
         | Every weird tax rule that makes your tax filing harder is a tax
         | break for someone and that person will fight to keep it.
        
         | jeffrallen wrote:
         | Corporate death penalty. If corporations are people, and the
         | USA insists on keeping the barbaric death penalty, at least
         | they should use it on companies.
         | 
         | Exxon would be another nice target.
        
           | JumpCrisscross wrote:
           | > _Corporate death penalty_
           | 
           | Corporations are legal fictions. If you're wiping out
           | shareholders and creditors, who do the assets go to? If you
           | aren't wiping them out, what are you doing? Corporate death
           | penalties are ultimately meaningless without an expropriation
           | component.
           | 
           | Better: massive fines and/or pulling critical licenses.
           | Arthur Andersen and Enron were felled through these
           | mechanisms. They are legal. They are proven. They are
           | precedented and they work.
           | 
           | If you wantonly break the law, you should not be a going
           | concern. But "nationalization" and "corporate death penalty"
           | are political hot potatoes. (I'm entirely sidestepping the
           | argument as to whether that's reasonable.) If you want these
           | companies shut down, or fearful of being shut down, credibly
           | threatening to break them up, fine them into bankruptcy or
           | suspend their licenses ( _e.g._ for Intuit, their tax
           | preparation license) is more effective.
        
         | minikites wrote:
         | I agree wholeheartedly and I think health insurance companies
         | should receive the same treatment, they act in the same way and
         | cause the same problems. The incentives of these companies are
         | at odds with the interests of society and they should be run by
         | society, not for private profit.
        
         | JumpCrisscross wrote:
         | > _should literally be nationalized_
         | 
         | Political note: calls for nationalisation, in American
         | politics, is a gift to the other side. It lets one paint the
         | opposition as extremists without grounding in U.S.
         | Constitutional law or the economic history of countries that
         | regularly expropriate property.
         | 
         | I get the impulse. But literally any other phrasing--massive
         | fines, criminal prosecution, open-licensing requirements, _et
         | cetera_ --is more productive for any aim other than blowing
         | steam.
        
           | bestcoder69 wrote:
           | Allowing "nationalization" to remain a dirty word (and not
           | "privatization") is a much bigger gift.
           | 
           | Why should it be off the table? Does the average person even
           | give a shit about the public/private status of Intuit? I get
           | conservatives will complain but they will (and do) literally
           | call ANY improvement to the IRS Communism. Is the hope that
           | if you play language games they'll see the light?
        
             | alkonaut wrote:
             | I guess it would be easier and better to just strangle them
             | by simplifying the tax code, sending pre-filled returns to
             | _everyone_ and making a simple and accessible web app for
             | people to file theit taxes with a few clicks.
             | 
             | Intuit aren't alone in this scheme. There must be people
             | who think taxes should be complex and scary, so would be
             | against making it easy and convenient. What I wonder though
             | is: aren't there any such people in the rest of the
             | developed world where filing taxes IS simple?
        
           | maxmamis wrote:
           | > Political note: calls for nationalisation, in American
           | politics, is a gift to the other side.
           | 
           | Perhaps you should rephrase this as "calls for
           | nationalization run counter to my own free-market ideology"
           | rather than a) assuming you know what everybody else thinks,
           | and b) suggesting that conventional wisdom should dictate the
           | bounds of acceptable discourse.
           | 
           | Not to mention, plenty of countries -- the US included --
           | have successfully nationalized companies and entire
           | industries.
        
             | GavinMcG wrote:
             | A practical understanding of the country's political
             | messaging isn't the same thing as free-market ideology. I'm
             | not especially free-market, but I recognize that poor
             | messaging gets picked up by Fox News (for example) who beat
             | their drum over and over and over again such that the
             | underlying ideas have a huge uphill battle to fight.
        
             | Miraste wrote:
             | Unless you go back to FDR, the US has only "nationalized"
             | (bailed out) companies when they were on the verge of
             | collapse with catastrophic economic consequences, and
             | because of 9/11. Nationalizing a functioning company, no
             | matter how evil, would be unprecedented and immediately
             | fail after being labeled communist. I'm not commenting on
             | the merits of the idea here, only the political reality.
        
               | tmp_anon_22 wrote:
               | > labeled communist
               | 
               | Its so crazy to me that some Americans label abstract
               | ideas as evil. Communism == evil. Socialism == evil. Many
               | welfare programs == evil. Immigrant labor == evil. High
               | minimum wage == evil. Some languages, religions, cultures
               | == evil. Stop subverting the English language because
               | you're too lazy to check a thesaurus. None of those
               | things are evil.
        
             | syshum wrote:
             | I can not think of a single company or industries the US
             | has nationalized that I would consider a "success"
        
             | tyre wrote:
             | The comment you are replying to is not assuming that they
             | know how everyone else thinks, _nor_ are they saying what
             | is "acceptable discourse".
             | 
             | They are, rather, making a statement about strategy and
             | messaging in American politics; a point which has borne out
             | in countless political contests over the past decade alone.
             | There is a reason why Republicans try to say
             | "socialis(t/ism)" as often as possible. It works.
             | 
             | One example off the top of my head is Florida during the
             | most recent presidential election. The Republicans beat the
             | drums of socialism broadly and especially targeted at
             | Cuban-Americans who immediately think of Castro. Voters who
             | might otherwise skew towards Biden went Trump.
             | 
             | Again, that's one example, but the point is about
             | _messaging_ and how the electorate in America broadly (not
             | 100%, everywhere, etc.) responds to "socialism".
             | (Nationalization being, of course, clearly tied to
             | socialism.)
        
           | minikites wrote:
           | >It lets one paint the opposition as extremists
           | 
           | This happens regardless of how extreme or radical the
           | proposal is, so why start from a position of compromise? This
           | is what happens when one party cries "wolf" for 40 years.
        
           | slumdev wrote:
           | > Political note: calls for nationalisation, in American
           | politics, is a gift to the other side.
           | 
           | Populism changes the equation. Populism blurs the left/right
           | split.
           | 
           | Populists of all political persuasions can get behind
           | nationalizing Intuit.
        
           | hannasanarion wrote:
           | Because as we all know, privatization never leads to perverse
           | incentives and anti-competitive or anti-consumer behavior.
           | Just look at the American telecom industry, which is famous
           | for high satisfaction and low prices with no price fixing,
           | tying, market segmentation, or any other cartel-like behavior
           | to be seen.
        
             | KorematsuFred wrote:
             | American telecom industry has done much better after US
             | government ended government granted monopoly to bell labs.
             | Plenty of literature on that topic actually. Same for
             | aviation.
             | 
             | Whatever bad things you see with ATT and Comcast are
             | actually a direct result of city granted monopolies which
             | will likely be ended by Musk's Starlink sooner or later.
        
               | hannasanarion wrote:
               | How have they done better? Prices have risen
               | substantially as quality of service stagnates or
               | deteriorates unless the companies are given grants and
               | subsidies by governments to compel them to upgrade
               | infrastructure at the taxpayer's expense. All the while
               | they reap ever growing profits and lobby to get their
               | employees onto regulatory boards to prevent any pro-
               | consumer regulation.
               | 
               | "city-granted monopolies", are you kidding? The
               | monopolies exist because of non-competition arrangements
               | between companies. A city can't have anything but a
               | monopoly when only one company willing to run cable
               | because they've made everybody else agree to keep off
               | their turf.
               | 
               | And starlink won't save anybody. For one thing, satellite
               | internet already exists, you can buy it from providers
               | like Viasat, DirecTV, and Hughesnet: it's expensive and
               | the latency is outrageous because of the speed-of-light
               | distance to satellites.
               | 
               | I get that you're just reciting the propaganda talking
               | points that you've heard from news organizations and
               | media properties (which are all now owned by telecom
               | monopolies thanks to all the cash they have to spare from
               | the extremely profitable telecom business, funny how that
               | works), but a person can hope.
        
               | ShroudedNight wrote:
               | > And starlink won't save anybody. For one thing,
               | satellite internet already exists, you can buy it from
               | providers like Viasat, DirecTV, and Hughesnet: it's
               | expensive and the latency is outrageous because of the
               | speed-of-light distance to satellites.
               | 
               | Starlink latency is materially improved from traditional
               | satellite internet providers. 20ms vs 500ms. Conflating
               | them borders on equivocation.
        
         | KorematsuFred wrote:
         | > I think the should literally be nationalized and have their
         | tax software platforms absorbed into the IRS.
         | 
         | This is an extremist view and basically advocating theft. I do
         | not think IRS has competence to build and run a complex
         | software system.
         | 
         | > Their company activities over the last few decades are so
         | flagrantly, indisputably bad for the country
         | 
         | That is debatable.
         | 
         | > There's literally no upside, none at all. They have
         | intentionally sabotaged tax filing and leeched off the people
         | by corruptly inserting themselves as middlemen
         | 
         | They have not inserted themselves anywhere. You are free to use
         | CPA or do all the paperwork yourself and save yourself $70
         | bucks.
        
         | RC_ITR wrote:
         | This is the group you think will defend the little guy? "IRS:
         | Sorry, but It's Just Easier and Cheaper to Audit the Poor"[0]
         | 
         | [0]https://www.propublica.org/article/irs-sorry-but-its-just-
         | ea...
        
       | specialist wrote:
       | TLDR?: IRS can't feasibly inform beneficiaries of CTC. Because it
       | doesn't have a relationship with them. Because Intuit cock
       | blocks.
       | 
       | Right?
       | 
       | Doctrow always baffles me. By the end of any article, I can't
       | remember what we're talking about.
       | 
       | Where's the call to action? Doctrow had me at "Intuit sucks".
       | Just tell me where to shoot.
        
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