[HN Gopher] A comment in Hacker News led Girish Mathrubootham to... ___________________________________________________________________ A comment in Hacker News led Girish Mathrubootham to create Freshworks (2019) Author : sarathyweb Score : 57 points Date : 2021-08-28 09:39 UTC (13 hours ago) (HTM) web link (yourstory.com) (TXT) w3m dump (yourstory.com) | woleium wrote: | We tried fresh desk, but left disappointed. We now use Zammad, | written in ruby by one of the lead devs of otrs, which used to be | awesome before it went closed source (ish). | | unlimited users and agents for the cost of a $5 a month VPS | lifeisstillgood wrote: | I seem to be getting better at Indian-English-patois | | >>> and has more than 2,000 employees and 1.5 lakh clients. | | lakh = 100K | | So please work out the total customers yourself. Revert back to | me when you have the needful done. | dang wrote: | Recent and related: | | _Freshworks (previously Freshdesk) files for IPO_ - | https://news.ycombinator.com/item?id=28335299 - Aug 2021 (1 | comment) | | Past related: | | _How Hacker News motivated me to resign my job and launch my own | startup (2011)_ - https://news.ycombinator.com/item?id=4427728 - | Aug 2012 (24 comments) | | _How a simple comment on Hacker News made me quit my job and | launch a startup_ - https://news.ycombinator.com/item?id=2340732 | - March 2011 (92 comments) | ignoramous wrote: | I believe, this is _that_ comment: | | " _Whenever I read something like this I can 't help but think | "Here's a potential customer to whomever can get this right and | at the right price". It seems like there's still a huge opening | in this market for someone to come in and take all of ZenDesk | and eSupport's customers._" --megamark16 | | Zendesk raises their prices 60%-300%, users predictably revolt | (2010), https://news.ycombinator.com/item?id=1358398 | | Congratulations on a _reverse-BrandonM_ , Mark. | dang wrote: | This is offtopic but I think people need to realize that | Brandon's comment has been unfairly characterized. | | https://news.ycombinator.com/item?id=28293146 | | https://news.ycombinator.com/item?id=27068148 | | https://news.ycombinator.com/item?id=23229275 | sillysaurusx wrote: | While we're offtopic, I noticed that if you visit the | original comment https://news.ycombinator.com/item?id=9224 | both BrandonM and dhouston show up as green. I just wanted | to say, it's really cool you keep adding little details | like that to HN over the years. | | (Maybe it's not new, but I hadn't noticed it before. It was | a neat moment of "Wait... that's a feature, not a bug" | followed by 2007 nostalgia.) | | Thank you. | ineedasername wrote: | What happened to ZenDesk? (And I mean that literally, not a | rhetorical question) | | I remember when they were the breath of fresh air in terms of | online support, the disruptor. | | Did they get worse? (Apart from prices increase) or did the | expected standards increase and pass them by? | blakesterz wrote: | I work on ZenDesk all day every day, and it's the ONLY thing | that I've fought to keep. As far as I'm concerned, it's | awesome, and I think I'd only say that about maybe one other | thing, GitHub. Of course, I don't pay for it, but it does what | I want it to do, it functions perfect for what I need, and I | can't say that about many other things. I don't think anything | has happened to it, been a happy user for 7 years now. | [deleted] | edoceo wrote: | Classic cycle. Enter market, disrupt, get fat and lazy, raise | prices, drop quality, create space for next organism. | | Circle of life. | unclebucknasty wrote: | > _Enter market, disrupt, get fat and lazy, raise prices, | drop quality_ | | Exactly this. But, it's funny how a brand's image sticks. I | selected Zendesk for a business I ran years ago. And it was | the slow-boiling frog experience, where it takes time to | ultimately realize the rift between where you started and | where you are. But we hobbled along due mainly to switching | friction. | | Still, I instinctively reached for them when evaluating | support solutions recently, based on name and familiarity | alone. But, with fresh eyes, it was immediately obvious that | they were a complete nonstarter. | | MailChimp's the same. They may not have ever been the lowest- | priced solution, but time was they made it easy to get | started and the value was there for a startup/small-biz. Now, | they're trying to be quasi-enterprise with an over-priced | bloated feature set. | | These guys start disrupting by aiming for simplicity in a | value-priced, pro-small customer offering. Then, in the | pursuit of endless growth, they raise prices and become | staunchly anti-customer in favor of their own economic | objectives. | | Would be nice to see companies continue to maintain their | disposition to original customers and ethos, but pursue | growth through new options that are truly optional and not | subsidized by the entire user base. That, and adding new, | complementary product lines that still retain that original | ethos. | PragmaticPulp wrote: | Can you cite specific problems with ZenDesk? Or name | competitors that do things better? | | Or are you making a general comment on software, not | specifically ZenDesk? | underscore_ku wrote: | we did it! | Bilal_io wrote: | I found the Redditor | mrlonglong wrote: | We just started using freshdesk to field support calls a few | weeks ago and I love it. The ability to update tickets with notes | or direct communication with the user who logged the ticket is | just nothing short of a miracle. Fantastic product. | | (Edited typo) ___________________________________________________________________ (page generated 2021-08-28 23:00 UTC)