[HN Gopher] Companies that had successful pivots
       ___________________________________________________________________
        
       Companies that had successful pivots
        
       Author : karimf
       Score  : 302 points
       Date   : 2021-12-31 09:36 UTC (13 hours ago)
        
 (HTM) web link (github.com)
 (TXT) w3m dump (github.com)
        
       | the-dude wrote:
       | Acorn to ARM.
        
         | ninechars wrote:
         | Holy crap I had no idea! We had an Acorn in my primary school
         | back in the stone age.
        
         | karimf wrote:
         | Added ARM to the list. Thanks!
        
         | mattbee wrote:
         | Pivot is a bittersweet description, and ARM was a new spin-off
         | founded in 1990 alongside Apple. Acorn renamed itself to
         | Element 14 Ltd in 1998 and sold off the assets from their home
         | computer business. They built DSL kit for a couple of years
         | before ending up as part of Broadcom.
         | 
         | https://en.wikipedia.org/wiki/Arm_Ltd.
         | https://en.wikipedia.org/wiki/Element_14_(company)
        
           | easrng wrote:
           | Didn't Element 14 manufacture Raspberry Pis at some point?
        
           | the-dude wrote:
           | What is interesting too is that none of the other
           | microcomputer manufacturers of the time tried to create their
           | own CPU.
           | 
           | We have IBM + the rest of the mainframe guys and Sun.
        
             | mattbee wrote:
             | Not that it helped Acorn survive, of course! Right up until
             | the end, RISC OS ran on interrupts, too much delicate
             | kernel code, cooperative multitasking, and unprotected
             | memory.
             | 
             | They weren't the only CPU pioneers; Argonaut didn't think
             | it unreasonable to create a custom CPU to push polygons on
             | a Nintendo cartridge -
             | https://en.wikipedia.org/wiki/Super_FX
        
               | the-dude wrote:
               | The Super_FX seems to be a coprocessor. More companies
               | created silicon ( Commodore? ), but not CPUs AFAIK.
        
               | mattbee wrote:
               | It was a whole new RISC CPU. Lots of co-processors are
               | whole CPUs. Argonaut spun a company off, and it's still
               | shipping - the inventor said it outsold ARM and MIPS
               | before the PS1 (from https://web.archive.org/web/20071217
               | 092221/http://www.armcha... )
        
         | zbuf wrote:
         | We can add this to the debate above about whether Netflix was
         | really a pivot. Acorn made computers and eventually decided
         | they needed their own processor. I'm sure one could debate
         | whether that was evolution or revolution, but what we know for
         | sure is that Acorn is not around today and ARM (the spin-off)
         | is.
        
       | aardvark179 wrote:
       | There are a few of these that don't really feel like pivots to
       | me. For example Netflix changing from delivering things via DVD
       | to doing it by streaming just feels like evolving to suit the
       | market. Would we consider a publisher as pivoting because they
       | now sell ebooks and run news websites instead of printing books
       | and magazines?
        
         | mensetmanusman wrote:
         | Does anyone else think a new blu/dvd shipping company could
         | work well again with same day shipping assuming the continued
         | fragmentation gets worse and worse?
        
           | maneesh wrote:
           | Netflix still runs a dvd rental business, with a much higher
           | offering of titles (less content restriction than with
           | streaming)
        
           | Jensson wrote:
           | They pivoted from having a bunch of people managing mailing
           | DVD's to people to having a bunch of people managing computer
           | servers. It is really different and there is no reason to
           | assume they would succeed at that, if they built a subpar
           | service they would have lost.
        
         | jrh206 wrote:
         | I certainly view Netflix as a pivot. The things the company has
         | to do, day to day, are just drastically different.
        
           | deltree7 wrote:
           | So does Amazon, Apple, IBM and hundreds of other companies
        
           | davnicwil wrote:
           | Wasn't the streaming delivery piece intended from the start
           | though, but they just had to wait for the infrastructure to
           | support it so did DVD delivery as a stopgap? I had always
           | assumed this was the case.
        
             | ng55QPSK wrote:
             | the "Net" in netflix was: you could order on the net, only
             | the delivering changed.
        
           | Beldin wrote:
           | Yes, it hinges on the definition of pivot. From a customer
           | point of view, this is a mere evolution. That this imposes
           | vastly different requirements on the underlying business is
           | not really the problem of the customer.
           | 
           | In a similar vein, how would you describe the move of just
           | about every primary, secondary and tertiary educational
           | institutions to online teaching?
           | 
           | I don't consider that a pivot. It was necessary to continue
           | to deliver the basic added value of these institutions.
           | However, that did require a whole slew of new skills from
           | teachers. So sure, YMMV.
        
         | bottled_poe wrote:
         | In one respect, this "pivot" is simply changing the medium for
         | delivery of the service. On the other hand, this represents a
         | major shift in the structure of the company, introducing change
         | in basically every department. It seems very naive to presume
         | this shift would be simply an adjustment of the business
         | structure. I would guess the Netflix business as we know it now
         | would have very little resemblance of what it was during those
         | DVD days.
        
         | [deleted]
        
         | astura wrote:
         | The real pivot was going from DVD distribution to movie and tv
         | show production. This, of course, only happened because the
         | switch to streaming made it so that Netflix were dependent on
         | content producers. Netflix knew content producers would just
         | create their own streaming service in time and they'd lose all
         | their leverage.
        
           | jaredsohn wrote:
           | Basically is converting from being Blockbuster to being HBO.
        
             | gcanyon wrote:
             | Ted Sarandos, chief content officer for Netflix, once said,
             | "The goal is to become HBO faster than HBO can become us" I
             | worked for HBO when he said that, and took it very
             | seriously.
        
         | rkk3 wrote:
         | > There are a few of these that don't really feel like pivots
         | to me. For example Netflix changing from delivering things via
         | DVD to doing it by streaming just feels like evolving to suit
         | the market.
         | 
         | Reed Hastings allegedly barred the delivery team executives
         | from his leadership meetings when they were _responsible for
         | 100% of the companies revenue_. It was a massive, legendary
         | pivot.
         | 
         | Pivots are nothing else but evolving to suit the market, at the
         | cost of an established existing business or use case.
         | 
         | > Would we consider a publisher as pivoting because they now
         | sell ebooks and run news websites instead of printing books and
         | magazines?
         | 
         | I don't see why not, except that their legacy/core businesses
         | are still or until recently responsible for the majority of
         | their revenue [1]. I think there is a difference between adding
         | a new distribution channel and altering the fundamentals of the
         | business. The pivot for publishers has been more from ads ->
         | subs.
         | 
         | [1] https://www.nytimes.com/2020/08/05/business/media/nyt-
         | earnin...
        
         | jasode wrote:
         | _> There are a few of these that don't really feel like pivots
         | to me._
         | 
         | Because no authority dictates the meaning of "pivot", it looks
         | like the concept diverged and became wider:
         | 
         | - "pivot" as switching from a _unprofitable or failed business
         | idea_ to a profitable one. A  "phoenix rising from the ashes"
         | type of pivot often associated with startups that finally
         | figured out the elusive "Product Market Fit" instead of
         | shutting down. This seems to be the original meaning
         | popularized in 2011 by Eric Ries "Lean Startup" book :
         | https://www.amazon.com/Lean-Startup-Entrepreneurs-Continuous...
         | 
         | - "pivot" as any change in business focus whether the previous
         | one was profitable or not.
        
           | rexf wrote:
           | That's a good point. I thought pivot meant "switching from a
           | unprofitable or failed business idea to a profitable one".
           | 
           | In that sense, IIRC Netflix's founder had the early vision to
           | offer streaming services (one day in the future), so it
           | wasn't a pivot. It was part of the plan.
           | 
           | I mean he named his company "Netflix". Does that sound like
           | DVD delivery? No, it sounds like inter(net) + flicks.
        
         | Retric wrote:
         | Netflix went from legal access to any DVD produced, too needing
         | content deals with the entertainment industry and making their
         | own content. The technical difficulties are minor by
         | comparison.
         | 
         | That's generally what pivoting means, going from chemical to
         | digital cameras for example is a similarly huge jump even if
         | the customers largely stay the same you lost a huge revenue
         | stream from selling and or processing film and now need to
         | spend a lot more on R&D.
        
           | robbedpeter wrote:
           | The content delivery aspect that Netflix coordinated with
           | ISP's was a pretty phenomenal technical feat, and could be
           | seen as a pivot into networking at scale.
        
           | aardvark179 wrote:
           | Changing from film cameras to digital ones is exactly the
           | sort of thing I wouldn't call a pivot. Many of the components
           | and skills are identical, but you are adding sensors and
           | storage. That's just the sort of adaption to an evolving
           | market that any reasonable company should do.
           | 
           | A pivot suggests a sudden and radical change in course. Slack
           | feels like one, companies that have switched from
           | manufacturing to (apparently unrelated) software feel even
           | more so.
           | 
           | I'd also say Nokia doesn't feel like a pivot. They were a
           | company that did anything internally for which they did not
           | find adequate solutions on the market. They produced a lot of
           | different things over the decades and the radio business is
           | one that found external success and grew over time. Do we
           | consider large conglomerates to have repeatedly pivoted as
           | different portions of their business waxed and waned?
        
             | Retric wrote:
             | A pivot is mostly a question of abandoning the old model
             | efficiently rather than simply starting to do something
             | else. Kodak was mostly a chemical company, selling film
             | every week and a new camera every decade.
             | 
             | Going from manufacturing pencils to building aircraft
             | doesn't make use of existing workforce, equipment, or
             | customers so why not just expand into a new industry and
             | keep the old one as long as it was possible? Netflix or
             | digital cameras on the other hand eats into their customer
             | base. Someone buying a digital cameras is no longer buying
             | film from you, it's a destructive transition.
        
               | Ensorceled wrote:
               | You're still selling movies and cameras.
               | 
               | If we take this approach EVERYBODY has pivoted. Walmart
               | has online sales that are "eating into" their in store
               | sales. CVS has home delivery, eating into their foot
               | traffic...
        
               | Retric wrote:
               | Kodak actually pivoted to making pharmaceuticals. That
               | leveraged what they where actually good at, high
               | precision chemical manufacturing.
               | 
               | Survivorship bias means you see a lot of company's that
               | have successfully pivoted, and the brands that failed
               | often get bought up after the fact.
        
               | Jensson wrote:
               | > You're still selling movies and cameras.
               | 
               | That doesn't matter, the organization is the people in
               | it, if you have to make huge reorganizations in what the
               | people at your company do then that is a huge pivot that
               | is dangerous and likely to fail. Digital companies are
               | not like other companies, you are thinking of companies
               | where brands is the main thing and you can just slap
               | together a new product in a year. It doesn't work like
               | that in normal businesses, Kodak couldn't just say that
               | all their factories specialized on making goods related
               | to old cameras be repurposed to digital cameras.
               | 
               | Some of the expertise can transfer over, but if that is
               | not your competitive advantage it doesn't matter. Kodaks
               | competitive advantage was not camera lenses etc, so they
               | had no way to pivot to digital cameras. Digital cameras
               | destroyed the business they were good at.
               | 
               | > If we take this approach EVERYBODY has pivoted. Walmart
               | has online sales that are "eating into" their in store
               | sales. CVS has home delivery, eating into their foot
               | traffic...
               | 
               | No, not everybody has pivoted. Lots of companies failed
               | to pivot and died. Walmart is aware of this and has
               | started to build expertise around digital sales already,
               | because Walmart doesn't want to die in case digital sales
               | overtakes physical sales.
        
               | vidarh wrote:
               | I think Netflix is more of an argument than Kodak.
               | Netflix kept selling access to movies, though the way
               | they did so changed dramatically.
               | 
               | But while Kodak did sell cameras, Kodak sold cameras
               | mostly to drive sales of their film. The film and
               | chemicals were their high margin product ranges.
               | 
               | The pivot to try to drive their earnings mainly from
               | their cameras was a fundamental change of business model
               | in a way that Netflix shift to streaming (or Walmart or
               | CVS online and delivery) wasn't. It turned a long term
               | recurring high-margin revenue stream into a punctuated
               | low-margin revenue stream. (not that they could have
               | prevented the eventual collapse of their film business)
        
             | PeterisP wrote:
             | The key pivot was not changing from film _cameras_ to
             | digital _cameras_ , where indeed many components and skills
             | are identical, but from film business (the majority of
             | which is/was film and development
             | process/chemistry/equipment/services, not cameras) to a
             | camera-only business. Some companies did that pivot, some
             | (like Kodak) did not.
        
               | bluGill wrote:
               | Kodak was never known for good cameras. That was cannon
               | and Nikon who both pivoted to digital. Kodak made great
               | film and didn't have a simple pivot in pictures. Their
               | simple pivot was pharmaceuticals which as others noted
               | they did do.
        
             | RF_Savage wrote:
             | Nokia climbed up the value chain in their vertical. From
             | telephone cable into PCM line concentrators. From those
             | into small exchanges. Then to the DX-200 digital telephone
             | exchange. They merged/bought Televa (small exchanges and
             | Gen0 Cellphones) and bought out Salora from Mobira (Gen0
             | cellphones and commercial radios). When Gen1 NMT became a
             | thing they started making phones for it and later
             | basestations. With GSM (Gen2) they ware making basestations
             | and handsets from day one.
             | 
             | And they still make basestations and exchanges to this day.
             | So they kainda are at their roots.
        
           | mtgx wrote:
        
           | xtiansimon wrote:
           | > "The technical difficulties are minor by comparison."
           | 
           | You mean serving video to a pc? Because I also think about
           | the infrastructure/last mile. And it's one thing to have
           | 10000 customers and quite another to have 10000000 (or
           | whatever #)
        
           | hk1337 wrote:
           | Didn't they still need to workout deals or licenses with the
           | entertainment industry to rent out the DVDs? Didn't
           | Blockbuster have to do that to provide VHS and DVDs in the
           | store?
           | 
           | I still think it was a pivot but not for that reason.
           | Evolving can still be pivoting. Netflix shifted their
           | business from providing physical media to streaming media.
        
             | astura wrote:
             | No, definitely not, in the US anyone can rent out any
             | physical media legally without any permission from the
             | anyone due to the first sale doctrine. Same as me freely
             | selling or loaning my DVDs and books without asking anyone
             | first.
             | 
             | Before Blockbuster/Hollywood Video came to my town there
             | were dozens of the video rental stores, all of which were
             | mom-and-pop operations.
             | 
             | Nintendo tried to stop video game rentals during the NES
             | era but failed - there was legislation banning video game
             | rentals that was not passed and then they sued blockbuster
             | for making photocopies of their manuals. I think I remember
             | reading that rental stores having to send multiple
             | employees into multiple stores to purchase Nintendo games
             | because Nintendo had an agreement with retailers not to
             | sell multiple copies of the same game to a single person to
             | discourage rental and reseller purchases.
        
               | Beldin wrote:
               | Not quite accurate. If you become a distributor of
               | content, then you fall under the rules for distributors.
               | 
               | That's (part of) why videos typically had that "not for
               | rent" / "only for home viewing" stuff. There's a
               | difference between you lending or renting out a dvd once,
               | versus this being a business model.
               | 
               | How this works out exactly in a US legal context, you
               | ask? Well: always follow legal advice from strangers on
               | the Internet. Also IANAL.
        
               | bluGill wrote:
               | While legally you are correct, you want to make deals
               | anyway, if you do you can get plenty of DVDs in on
               | release day (they might sit in your backroom for a few
               | days to ensure it was shipped fast enough). There are
               | other things you can get in a deal if you make one.
        
               | mkr-hn wrote:
               | See also: compulsory licensing for music. You don't
               | _need_ the permission of the copyright holder, but
               | licensing deals are usually cheaper than the rate set by
               | law.
               | 
               | https://en.wikipedia.org/wiki/Compulsory_license#United_S
               | tat...
        
           | wbl wrote:
           | Netflix still runs the DVD service.
        
             | [deleted]
        
           | ErikVandeWater wrote:
           | But it's obviously a lesser degree of pivot than a pivot that
           | discards your current customer base. I also wouldn't be
           | surprised if being a huge buyer of wholesale DVDs got them
           | good contacts in the media/film industry.
           | 
           | Also, the transition from film to digital was more gradual
           | than it appears, as many features now thought of as digital-
           | only were actually available on late generation film cameras.
        
             | cutenewt wrote:
             | I'd agree that if you're 1) delivering the same promise to
             | the 2) same customer base -- yes, it isn't as big of a
             | pivot and some of the other companies on the list.
        
         | orblivion wrote:
         | Looks like you can still rent DVDs from Netflix
         | https://dvd.netflix.com/Movies
        
           | axiomdata316 wrote:
           | Wow thanks for sharing this. I know I'm weird but I think I
           | would still rather get DVDs because you have such a wider
           | selection. And you can get very unique and hard to find
           | movies. You're not locked into licensing deals between large
           | movie studios.
        
           | [deleted]
        
         | cromulent wrote:
         | Yeah, I would agree. Keeping up with the times and the market
         | is different to pivoting, as is diversifying and monetising.
         | Did Disney "pivot" from hand-made animations to theme parks and
         | digital streaming? More of an evolution, I think.
        
           | cortesoft wrote:
           | Yeah... does every new technology change mean a pivot? Or
           | evolution of business strategy?
           | 
           | If Netflix counts as a pivot, I feel like every company more
           | than a few decades old should be on the list. IBM for sure,
           | car companies because they now sell electric cars, banks
           | because they now offer online services...
        
             | maneesh wrote:
             | I agree that Netflix moving from dvds to streaming could be
             | argued as an evolution instead of a pivot, but I would
             | argue that moving from streaming and delivering others'
             | content to producing their own content was a very
             | significant shift worthy of being called a pivot.
        
         | zalebz wrote:
         | There is a great podcast called Land of the Giants and they
         | have a "season" about Netflix (as well as Amazon, Google,
         | Apple); based on the information I learned there I would
         | certainly say it was a risky pivot.
        
         | thraxil wrote:
         | I actually think Netflix's move towards producing their own
         | shows and movies was more of a "pivot" than going from DVD to
         | online streaming (which I don't see as really any different
         | than Blockbuster going from renting VHS to DVDs).
        
           | aardvark179 wrote:
           | Yes, I'd agree with that.
        
       | ur-whale wrote:
       | To be fair, Netflix's DVD via email business model was very
       | successful before they pivoted to streaming while many of the
       | others initial idea was ... <hrm>
       | 
       | In the case of Netflix, here goes a company that smartly and
       | efficiently adapted to changing market conditions rather than
       | "pivoting".
        
         | k__ wrote:
         | In 2006, I even knew people here in Germany who were "renting
         | mailorder DVDs from the US".
         | 
         | It dawned to me a few years ago that this service was Netflix,
         | before they went streaming.
        
       | perlpimp wrote:
       | This promotes thinking in terms of survivorship bias IMO.
        
       | mhh__ wrote:
       | Valve: They used to make games, now they make money.
        
         | huffmsa wrote:
         | With a brief foray into the hat making business in-between
        
       | hn_throwaway_99 wrote:
       | This was really interesting, a lot of these I never knew about,
       | like Segment was originally pitched to YC as a classroom tool.
       | 
       | Related, though, perhaps it's just a bit of semantics, but in
       | general, I consider a "pivot" to be where a company hasn't found
       | traction with their current product, so unless they switch
       | they're going to die.
       | 
       | Like another commenter who mentioned Netflix, that feels very
       | different than some of these companies that were just evolving or
       | growing with the market. I mean, in one sense, since technology
       | is always changing you _better_ evolve at some point or you 're
       | guaranteed to die. Moving from DVDs by mail to streaming was a
       | pretty obvious switch, and not something that really took Netflix
       | by surprise (though they famously had some major hiccups as they
       | tried to make that switch).
       | 
       | In general, though, lots of interesting and cool stories here!
        
       | delgaudm wrote:
       | Foursquare comes to mind. They were the "location check-in app"
       | hotness for a while. They abandoned the app and now are a
       | significant player in the surveillance ^H^H^H "location-based
       | experiences" space.
        
       | rubayeet wrote:
       | I am not sure Shopify belongs to the list. It didn't exactly
       | pivot, Tobi Lutke made a website with Rails to sell snowboards,
       | and realized there is an untapped market for SaaS e-commerce
       | product, so he generalized the framework powering the website.
        
         | magneticnorth wrote:
         | I find this to be one of the most interesting kinds of pivots -
         | the original business idea wasn't good enough, but along the
         | way they encountered problems with no good solution, and were
         | savvy enough to go to market with that solution once they came
         | up with it.
        
         | puyoxyz wrote:
         | Same applies to Slack then
        
         | reed1234 wrote:
         | How's that not a pivot?
        
         | jazzyjackson wrote:
         | Well, does Toni still sell snowboards?
        
       | raldi wrote:
       | MP3.com was initially a search engine.
       | 
       | The nice thing about running a search engine, even if it only
       | ever gets a trickle of traffic and could never compete with the
       | big players, is that you can look at the logs and spot trends
       | early. The founder noticed people were searching for something
       | called "mp3", saw the domain was available, bought it, and then
       | looked up what it was and eventually rebuilt the company around
       | it.
        
       | deepnotderp wrote:
       | Intel- memory to microprocessors?
        
       | AussieWog93 wrote:
       | I run a small business, and know others who do the same.
       | Honestly, I think pivoting is the norm rather than the exception.
       | 
       | Many of the people I know started in a similar place, but their
       | businesses evolved into all kinds of weird and wacky enterprises.
        
         | hellbannedguy wrote:
        
         | k__ wrote:
         | This.
         | 
         | I had a client who once sold anti-virus software and even
         | ZetaOS.
         | 
         | Somehow they pivoted to selling mobile speakers and toys.
        
         | calmlynarczyk wrote:
         | It really begs the question "what is a company?" if one can
         | shift between such disparate markets. Surely mission doesn't
         | define a company then. Perhaps ability to accumulate capital
         | for a means?
        
         | Enginerrrd wrote:
         | I also run a small business and I agree with this. I think it
         | becomes more notable when you have to change the heading on a
         | large company and all its bureaucracy.
        
       | calmoo wrote:
       | An example that is missing is MongoDB.
        
       | 0dayz wrote:
       | That list I think is a good lesson/motivator that the "golden"
       | product youre developing may not become the product defining your
       | company but instead a side project.
        
         | ehnto wrote:
         | Makes you wonder what you are actually building then, if it
         | wasn't the product that ended up making you succesful.
         | 
         | I notice a few of these stories involve stumbling on an itch
         | that badly needed scratching while doing something else with as
         | much purpose. One of the big challenges of entrepreneurship in
         | software is finding a problem worth working on when you're not
         | actually experiencing any problems that aren't software
         | related.
         | 
         | In that sense, perhaps you're building up experience in a new
         | industry when building an idea, which introduces you to new
         | problems, sometimes better problems.
        
       | ng55QPSK wrote:
       | Nokia is incorrect (afiu the tire/rubber business was span-off
       | some years ago Nokian), even the source cites it better "The
       | company has operated in various industries over the past 150
       | years. It was founded as a pulp mill and had long been associated
       | with rubber and cables, but since the 1990s has focused on large-
       | scale telecommunications infrastructure, technology development,
       | and licensing."
        
         | silisili wrote:
         | Yeah the source sentence is awfully vague to the point of
         | confusing. Nokia was a paper mill, and their own website says
         | as much in less ambiguous terms - https://www.nokia.com/about-
         | us/company/our-history/
        
       | justicezyx wrote:
       | I think at least for me, before working at an early start-up, the
       | wrong idea is that pivots are exceptional.
       | 
       | No, pivots are what startup do.
       | 
       | They are Bron out of pivots, because the founders could not find
       | a way to implement their ideas in other venues.
       | 
       | So all startups pivots, and all successful had pivoted
       | successfully.
        
       | taspeotis wrote:
       | > The company then decided that the market for cameras was not
       | large enough for its goals
       | 
       | Such a Cave Johnson move.
        
       | wombatmobile wrote:
       | Google: Don't be evil
        
       | ARothfusz wrote:
       | There's always Wrigley's that went from offering gum as an
       | incentive to buy soap to just selling the gum... "Make something
       | people want"
       | 
       | > In 1891, 29-year-old William Wrigley Jr. (1861-1932) came to
       | Chicago from Philadelphia with $32 and the idea to start a
       | business selling Wrigley's Scouring Soap.[14] Wrigley offered
       | premiums as an incentive to buy his soap, such as baking powder.
       | Later in his career, he switched to the baking powder business,
       | in which he began offering two packages of chewing gum for each
       | purchase of a can of baking powder. The popular premium, chewing
       | gum, began to seem more promising, prompting another switch in
       | product focus. Wrigley also became the majority owner of the
       | Chicago Cubs in 1921.
       | 
       | -- https://en.wikipedia.org/wiki/Wrigley_Company
        
       | productceo wrote:
       | Love the list. Thanks for putting it together.
        
       | peter303 wrote:
       | MicroSoft's first products were programming languages for PCs.
       | BASIC for the Altair in 1975.
        
       | philmcp wrote:
       | Very nice, never too late to pivot
       | 
       | p.s. you could also add FanDuel to the list
       | https://en.wikipedia.org/wiki/FanDuel#History
        
       | lowdose wrote:
       | I didn't see TomTom in the list. After Google stole Maps TomTom
       | successfully pivoted to health.
        
       | raldi wrote:
       | My favorite part of the Nintendo story is that back when it was a
       | playing card company, the heir to the family business took a trip
       | to America that included a meeting at the largest card company in
       | the world.
       | 
       | He had expected it to have a luxurious, palatial campus... but
       | its entire headquarters turned out to be like the fourth floor of
       | a single building in a generic office park. He was like, "This is
       | the absolute pinnacle I can ever hope for if I succeed beyond my
       | wildest dreams running the playing-card company. I need a new
       | idea."
       | 
       | You can read all about it in an outstanding book called I Am
       | Error that, beyond extensive interviews with the historic key
       | players, also takes an incredibly deep dive into the technical
       | details.
        
         | [deleted]
        
         | lqet wrote:
         | Now their headquarters are _7_ floors in a generic office park
         | building! The new strategy turned out to be successful I guess
         | :)
         | 
         | https://upload.wikimedia.org/wikipedia/commons/thumb/b/bb/Ni...
        
           | robmiller wrote:
           | I worked on the design of their US HQ in Redmond. Despite
           | anything the architect could dream up, they like the metaphor
           | of the cube...
        
           | Jensson wrote:
           | They aren't the top gaming company though. Tencent has some
           | pretty big offices. Point is that they didn't want to be in a
           | market where the top is that low, then you have to be the
           | best to get a decent size, in computer gaming you can be one
           | of many and still be much bigger.
           | 
           | https://upload.wikimedia.org/wikipedia/commons/3/3a/Tencent_.
           | ..
        
             | eganist wrote:
             | In fairness, they're probably the best vertically
             | integrated family friendly electronic gaming company, and
             | so long as they don't goof in that specific vertical,
             | they've probably got a lock on it for a while.
             | 
             | At least until Disney truly decides to venture into
             | hardware.
        
             | AussieWog93 wrote:
             | Is Tencent really a gaming company? I suspect the revenue
             | they get from all of their gaming ventures combined would
             | be a drop in the ocean compared to WeChat.
        
           | [deleted]
        
           | raldi wrote:
           | Looks better if you zoom out a little: https://i.imgur.com/UY
           | UpUDT_d.webp?maxwidth=1200&fidelity=hi...
        
             | froh wrote:
             | Wait, "seven floors of an office park building" are all
             | seven floors of this depicted building, lol...
        
           | baron816 wrote:
           | How about The Pokemon Company's headquarters: https://en.wiki
           | pedia.org/wiki/The_Pok%C3%A9mon_Company#/medi... (fyi they
           | don't take up the whole building).
           | 
           | That actually is a playing card company.
        
         | k__ wrote:
         | The Wizards of the Coast are quite a big company too.
        
           | Belphemur wrote:
           | Wizard of the coast is mostly a publishing company. I think
           | the playing cards came later.
        
             | Illniyar wrote:
             | Actually they originally hit it big with Magic the
             | Gathering. They bought D&D and the rest much later.
             | 
             | I'm pretty sure Magic the Gathering is still the largest
             | moneymaker for them even now.
        
               | daniel-cussen wrote:
               | Yeah Magic the Gathering is precisely the playing card
               | moneymaker that would have fit Nintendo's aspirations.
        
               | cortesoft wrote:
               | They bought TSR, who made D&D
        
         | city41 wrote:
         | I also enjoyed all the failed endeavors they tried such as
         | rice, love hotels, a taxi service, and several others. They
         | were truly just throwing things at the wall for a while.
         | 
         | https://nintendo.fandom.com/wiki/Instant_rice
         | 
         | https://didyouknowgaming.com/post/623464734830788608/did-you...
         | 
         | https://nintendowire.com/features/happy-valentines-day-did-y...
        
           | christophilus wrote:
           | Woah. I hadn't heard of the foray into love hotels! That's
           | pretty wild.
        
       | gxespino wrote:
       | Anyone else annoyed that the way this table is laid out the pivot
       | comes first before original idea. My brain doesn't work this
       | way...
        
       | robotkad wrote:
       | Fun to think that games spun out fickr and slack. I wish we saw
       | more kids looking up to Fake and Butterfield rather than say,
       | Musk.
        
       | astura wrote:
       | Mentions Western Union but no mention of American Express
       | (express mail -> financial services)? Western Union hardly even
       | counts as a pivot because their original money wiring service
       | operated entirely through their telegraph network, which is where
       | the term "wiring" came from.
        
         | lebuffon wrote:
         | Here is more background about the nature of the pivots at WU.
         | 
         | WU had already pivoted once in the 1970s to become a satellite
         | communication company being one of the first companies to have
         | five birds in orbit. (Westar series)
         | 
         | Sometime around 1980(?) things were so bad they went into
         | chapter 11, bankruptcy protection. At a senior executive
         | meeting the reports were all bad. A guy named Art Tarini spoke
         | up and said "What about money transfer? Can't we do something
         | with that?" The reply was something like "Art if you think you
         | can help give it a try"
         | 
         | Art setup a call centre and had a small sales force to sign up
         | agents in small stores in the north east side of the USA as
         | money transfer locations and created paper forms to record the
         | transaction details. All agent transactions were sent over the
         | telephone.
         | 
         | They were scheduled to be in bankruptcy court at the end of the
         | year, but the new money transfer business was making so much
         | money they cancelled it.
         | 
         | Told to me by Art Tarini in 2001. (Paraphrased from memory)
         | 
         | Later on (1990?) a computer terminal was created with Turbo C,
         | communicating over modems to a back office system. In 1989 when
         | US law changed to allowed transfers to other countries somebody
         | asked "I wonder if Mexicans in the USA would want to send money
         | home?" A new platform was created to handle foreign exchange
         | and the rest is history.
         | 
         | Telegraph service was shutdown in 2006. It was still doing
         | ~$10M per year in revenue then. Money transfers were about $4B.
        
       | dsiroker wrote:
       | While this is helpful, just looking at _successful_ pivots
       | suffers from survivorship bias. Anyone have examples of _failed_
       | pivots?
        
       | agomez314 wrote:
       | Wonder how long the list is for companies with unsuccessful
       | pivots
        
       | alangibson wrote:
       | While reading that list, I had a realization that many good
       | 'pivots' arent so much pivots as upgrades of a successful feature
       | into a product. I wonder if anyone had tried to formalize that
       | into a product development methodology.
        
       | ninjaturtlez wrote:
       | Didn't Figma start out as a drone company? Compared to that a lot
       | of these seem like reaches
        
       | the-dude wrote:
       | Mt. Gox
        
         | xwdv wrote:
         | What was originally a Magic The Gathering Online Exchange
         | became a massive crypto empire eventually toppled by greed and
         | mismanagement.
        
           | zhoujianfu wrote:
           | Although apparently it never actually operated as a trading
           | card exchange... that's just what the domain was originally
           | "intended" for.
        
             | k__ wrote:
             | _" 2007, the service went live for approximately three
             | months before McCaleb moved on to other projects, having
             | decided it was not worth his time"_
             | 
             | lol, interesting.
        
       | Softcadbury wrote:
       | I'm thinking of Epic Games and their game Fortnite. The game was
       | some kind of tower defence at the begining. They swithed to
       | battle royal and made one of the most played video game of all
       | time.
       | 
       | Ok, it's a small pivot, but it changed the company and gave them
       | so much money that they were able to create their own game store
       | (and fight Apple in court).
        
         | xenihn wrote:
         | There's pre-cliff bleszinski Fortnite, and post-cliff
         | bleszinski fortnite. It would have not become as huge as it is
         | now if he had not been ousted.
        
         | sombremesa wrote:
         | > They swithed to battle royal and made one of the most played
         | video game of all time.
         | 
         | More specifically, they saw the success of PUBG and decided to
         | copy it immediately. I suppose that still counts as a
         | successful pivot!
        
       | rkk3 wrote:
       | Apple Computer and Microsoft seem notably absent.
        
       | aphroz wrote:
       | Samsung was exporting dried Korean fish
        
         | Someone wrote:
         | It wouldn't surprise me much if they still do that. It is a
         | highly diversified company.
         | https://en.wikipedia.org/wiki/Samsung:
         | 
         |  _Notable Samsung industrial affiliates include Samsung
         | Electronics (the world 's largest information technology
         | company, consumer electronics maker and chipmaker measured by
         | 2017 revenues), Samsung Heavy Industries (the world's 2nd
         | largest shipbuilder measured by 2010 revenues), and Samsung
         | Engineering and Samsung C&T Corporation (respectively the
         | world's 13th and 36th largest construction companies). Other
         | notable subsidiaries include Samsung Life Insurance (the
         | world's 14th largest life insurance company), Samsung Everland
         | (operator of Everland Resort, the oldest theme park in South
         | Korea) and Cheil Worldwide (the world's 15th largest
         | advertising agency, as measured by 2012 revenues)_
         | 
         | Reading https://en.wikipedia.org/wiki/Samsung_C%26T_Corporation
         | it doesn't seem they still trade in dried fish, but who knows?
        
       | jbverschoor wrote:
       | Facebook is not in the list... They pivoted from friendlist ->
       | wall -> timeline(twitter)
        
       | after_care wrote:
       | What's the difference between a pivot and an expansion? Did
       | Netflix pivot to online streaming, or did they expand into online
       | streaming?
        
       | jeffrwells wrote:
       | I founded a company called Milo (https://www.getmilo.com/) - we
       | started as a "One Medical For Pets" modern veterinary clinic and
       | actually had 3 hospitals before realizing that the real value was
       | in the software we had built to make our teams more efficient.
       | Now we're pure SaaS
       | 
       | It is definitely challenging to pivot and fighting sunk cost bias
       | is massively hard
        
       | Havoc wrote:
       | Some of those are so unrelated I'd hardly call them pivots. More
       | like currently successful companies that used to do something
       | completely different under same brand name
        
       | raldi wrote:
       | A classic non-pivot is the Prodigy service, created as an IBM
       | spinoff in the 1980s as a sort of proto-Amazon. To their great
       | annoyance, instead of shopping, users insisted on chatting with
       | each other all day.
       | 
       | They could have embraced this and beaten AOL to the punch, but
       | instead they issued an edict that from then on, users would only
       | be allowed to send 30 messages a month, and after that, they
       | would cost 25 cents each. This was the start of the company's
       | death spiral.
        
         | delecti wrote:
         | This is a perfect use case for the original meaning of "the
         | customer is always right". If customers want to send messages
         | then you change your business to a message system.
        
         | willhinsa wrote:
         | Wow, I had no idea. This is such an interesting story!
         | 
         | > The price increases prompted an increase of "underground IDs"
         | (known as 'UG's for shorthand)--where multiple users shared a
         | single account that they turned into private bulletin boards by
         | using emails that were returned (and therefore not billed) due
         | to invalid email addresses. Those invalid addresses were the
         | simple names of the person or people for whom the messages were
         | intended. When those people signed in and checked the email,
         | they would find "returned" messages with their names. They
         | would then "send" a reply by typing the name of the first
         | sender, which would also be returned. When that person logged
         | on next, they would see their message, and the cycle would
         | repeat.
         | 
         | https://en.wikipedia.org/wiki/Prodigy_(online_service)#Price...
        
         | Semaphor wrote:
         | For anyone else who has never heard of them:
         | https://en.wikipedia.org/wiki/Prodigy_(online_service)
        
       | pjerem wrote:
       | An amazing discovery, thank you. Some companies names like
       | BioWare, WhatsApp or YouTube totally makes sense now.
        
       | bodhiandpysics1 wrote:
       | And of course the pivot to end all pivots:
       | 
       | APPLE!!! Which started as a company that made computers, then
       | became a company that made mobile music players, and now is a
       | company that makes phones.
        
         | allendoerfer wrote:
         | Or every car company that started as a company that made
         | gasoline consuming cars and now is producing rolling electric
         | computers.
         | 
         | Or every other company, which now essentially makes computers.
        
           | DonHopkins wrote:
           | I've heard electric cars aptly described as iPads with
           | wheels.
           | 
           | So conversely, you could say that when Apple rolled out the
           | iPad, that was a pivot to electric cars without wheels.
           | 
           | https://twitter.com/hartsman/status/555953649004716034
           | 
           | https://twitter.com/charlesvonbrown/status/14578242568012636.
           | ..
           | 
           | https://network1consulting.com/tuesday-tip-tesla-motors-
           | cont...
           | 
           | https://www.reddit.com/r/TeslaModel3/comments/8qvxwq/finally.
           | ..
           | 
           | https://www.macfilos.com/2021/03/17/first-impressions-of-
           | the...
           | 
           | https://www.itbusinessedge.com/business-intelligence/how-
           | tes...
        
             | satyrnein wrote:
             | My phone thinks of my car as one of its accessories.
        
         | dangus wrote:
         | I don't think Apple can count as a pivot because they never
         | abandoned their core/existing business, and most of their
         | activities are surrounded by and complimentary to their core
         | business of general purpose computing devices.
         | 
         | A smartphone itself is just as general purpose as the Macintosh
         | or Apple II.
         | 
         | I would classify Apple as "growing into a conglomerate," not
         | "pivoting."
         | 
         | Apple right now has a movie screening in theaters, but I don't
         | even call that a pivot. It's a complementary product to Apple's
         | main business, because TV+ subscriptions have been fueled by
         | its built-in-to-the-OS nature. Buy an iPhone, get it free for a
         | year, and now you're hooked. Putting the content in theaters is
         | just a cherry on top.
         | 
         | Maybe you could argue that offering the iPod and iTunes on
         | Windows was a pivot. The iPod being wholly disconnected from
         | the Mac was like a different business, and it dominated Apple's
         | revenue for a while.
         | 
         | If Apple had discontinued the Mac and focused on iPods, this
         | would qualify as a pivot. But what ended up happening was that
         | the iPod enhanced Mac sales and led to the Mac essentially
         | being made into a portable device with the iPhone ("iPhone runs
         | OS X" as Steve Jobs said in the keynote).
         | 
         | The Apple Watch could be a strong argument for a pivot product,
         | as it's essentially an entry into the jewelry market. The Apple
         | Watch business is supercharged by selling interchangeable
         | bands, which have nothing to do with computing. However, it's
         | still not a pivot: it _requires_ an iPhone, which itself is
         | basically a Mac, and the Watch itself is also still just
         | another general purpose computing device based on macOS /OS
         | X/NextSTEP.
        
         | JohnJamesRambo wrote:
         | Then they made the commercial with the kid saying "What's a
         | computer?" in the backyard which still enrages everyone I know
         | when it is mentioned.
        
       | zackmorris wrote:
       | Oh man, I didn't know that Groupon started as The Point, a tool
       | to help people organize to work towards a goal. The biggest goal
       | ended up being to save money..
       | 
       | Does anyone know of a service today for helping people organize
       | around a cause?
        
       | rozab wrote:
       | I recently learned from a loading screen message that Discord has
       | almost the same origin story as Slack. They were making a mobile
       | MOBA called Fates Forever but pivoted when they realised how poor
       | the current systems for communicating in games like MOBAs are.
       | Unlike Slack though, I don't think code was shared between the
       | projects.
       | 
       | https://toucharcade.com/2015/09/14/ex-fates-forever-develope...
        
       | lqet wrote:
       | > Netflix had considered offering movies online, but there were
       | speeds and bandwidth problem in mid-2000.
       | 
       | One of the more interesting things I learned from the
       | (outstanding) documentary "Enron - The Smartest Guys in The Room"
       | [0] was that Enron planned an online movie streaming service
       | together with Blockbuster in the late 90ies (to start in 2000),
       | but failed for the same reasons.
       | 
       | > Enron would store the entertainment and encode and stream the
       | entertainment over its global broadband network. Pilot projects
       | in Portland, Seattle and Salt Lake City were created to stream
       | movies to a few dozen apartments from servers set up in the
       | basement. Based on these pilot projects, Enron went ahead and
       | recognized estimated profits of more than $110 million from the
       | Blockbuster deal, even though there were serious questions about
       | technical viability and market demand [1]
       | 
       | But of course Enron "pivoted" to outright fraud some years before
       | that.
       | 
       | [0] https://www.youtube.com/watch?v=rDyMz1V-GSg
       | 
       | [1]
       | https://pubs.aeaweb.org/doi/pdfplus/10.1257/0895330037658884...
        
         | reaperducer wrote:
         | _Enron planned an online movie streaming service together with
         | Blockbuster in the late 90ies (to start in 2000), but failed
         | for the same reasons._
         | 
         | I lived in Houston during that era, and for some reason a bunch
         | of the local energy companies dabbled in internet video and
         | infrastructure at the time.
         | 
         | As you mentioned, Enron. But there's also Williams
         | (https://en.wikipedia.org/wiki/Williams_Companies). It built
         | one of the first live business news channels. I knew a few
         | people who worked there, but I can't remember the name of it.
         | Naturally, it was focused on energy. The idea was that people
         | in the energy industry would have it on a screen next to their
         | computers in their offices.
         | 
         | It worked, a bit. I saw the channel in the break rooms and
         | lobbies of several oil and gas companies I visited at the time.
         | But, like the Enron/Blockbuster thing, I think it was a little
         | ahead of its time. While today a big oil company would think
         | nothing of deploying thousands of screens to its cubicles
         | around the world, back in those days, it was considered a crazy
         | extravagance. Plus, everyone was still using tubes, not flat
         | screens, so a big chunk of desk real estate would be lost at a
         | time when offices were far more paper-reliant than they are
         | now.
         | 
         | Some of the big oil and gas companies saw how the railroads
         | were getting into telecom, and follow that, as well. (The "SP"
         | in "Sprint" is Southern Pacific Railroad.) They figured if the
         | railroads can run phone calls over microwave relays along their
         | rights-of-way, the oil companies could run fiber through their
         | pipelines. And they did.
         | 
         | Again, I'm most familiar with Williams. It built a huge fiber-
         | optic network across the country by running cables through its
         | pipelines. One of its services was called VYVX (pronounced
         | "viv-ex"). For years and years, it was the primary way to move
         | video between television stations at a time when satellite
         | hookups were a lot more expensive than they are today.
         | 
         | I know at least part of the Williams network became what we
         | know today as Level3. I wonder if the original network is still
         | in use. Kind of ironic to think about all those
         | environmentalist web sites flowing through fiber running
         | through oil pipelines.
        
           | [deleted]
        
         | anyfactor wrote:
         | Even after doing multiple assignments on Enron and going
         | through multiple lectures about it, I am still not hundred
         | percent sure what Enron's business was. The most easy to grasp
         | description of their main activity was they were into energy
         | based commodities trading. Yet they had their sticky finger in
         | every industry.
         | 
         | It was such a massive complicatedly diversified company, I
         | think it is reasonable to say if it wasn't whistleblowers we
         | wouldn't have never realized what went wrong.
        
           | hashimotonomora wrote:
           | Dealmaking. It was hedge fund run by M&A fanatics.
        
           | WoahNoun wrote:
           | The natural gas pipeline industry had it's regulations
           | changed around '85 that made it so pipeline operators had to
           | let anyone use their pipes. This meant Enron didn't have to
           | actually own pipes. They could just buy and sell natural gas
           | from the wellhead to the refinery. They made a lot of money
           | doing this. They then tried to copy that to anything else
           | that can conceivably move over a fixed, expensive
           | infrastructure like electrical power lines, broadband lines,
           | water pipes etc. They wanted to be in heavy industry with an
           | "asset lite" model.
           | 
           | The Enron physical pipeline business still exists as Kinder
           | Morgan as Enron sold it off because they didn't want to deal
           | with the physical infrastructure anymore.
           | 
           | Everything else was just financial engineering.
        
           | deltree7 wrote:
           | Enron, Lehman Brothers and similar companies would have
           | easily thrived in the 2020s.
           | 
           | Up until 2015, there was really a true cost of capital.
           | Investors wanted to see real products, real cashflow, else
           | you head straight to bankruptcy.
           | 
           | 2015+ changed a lot of things. You can fraud / lie / deceive
           | your way to success if you form a cult around it. Trump,
           | Nikola, NFTs, Crypto, Hertz, Gamestop, AMC, Blackberry,
           | Tilray, Sundial have all shown you can astroturf, gaslight,
           | propagandize a subset of population to fund your fantasies in
           | a world awash with capital and very few assets to invest.
        
             | dan-robertson wrote:
             | Hertz feels weird to me as an example for two reasons:
             | 
             | 1. The company wasn't really leaning into the thing where
             | they became a meme stock when they filed for bankruptcy for
             | some reason. They did start an at-the-market offering but
             | that was stopped pretty quickly by the courts.
             | 
             | 2. It did actually go up for non-meme reasons so the crazy
             | people buying stock of a bankrupt company, or rather, the
             | people who believed what they read on Reddit and bought the
             | stock and didn't sell it, we're vindicated as the company
             | did somewhat recover.
        
       | Ozzie_osman wrote:
       | The one I never really quite understood was Slack. Who builds an
       | internal chat client, while building an online game, and then
       | decides to build a b2b business around that chat client?
       | 
       | The rest at least have some logic to them. You build something,
       | people use it for something else, so you generalize. Or you
       | pursue a neighboring market or use-case. But the Slack one just
       | seems so random.
        
         | rileyphone wrote:
         | Check out the "How I Built This", Slack is one of the more
         | interesting ones.
        
         | ycombinete wrote:
         | I've heard similar stories many times, where someone discovers
         | a gap in the market through an actual need that they have while
         | trying to do something else.
         | 
         | Like the Kitopi Cloud Kitchen. The story I heard is that the
         | guy already had a successful sweet business, and got the idea
         | to have little mini distribution kitchens for it, instead of
         | opening a new business everytime he wanted to extend his reach.
         | Then decided to make that idea a whole business model.
        
           | xcambar wrote:
           | [tangent]
           | 
           | Wow, I didn't know Kitopi Cloud Kitchen. This is truly a
           | disruptive idea (I never use this word), as it breaks with
           | the traditional idea that restaurant food cannot be
           | industrialized and has a connection with the chef but also
           | the place.
           | 
           | Even after reading this, it is hard for me to think "I could
           | order food from this restaurant but the actual meal will come
           | from a partner kitchen".
           | 
           | Brilliant from a business perspective, yet somewhat
           | questionable culturally.
        
             | ycombinete wrote:
             | One cool part about it is that because the portions are so
             | industrially controlled there a whole slew of reliably
             | calorie counted restaurants available.
        
             | bobsmooth wrote:
             | Lots of youtubers jumped on this to create their own
             | virtual restaurants. MrBeast Burger being the most popular.
        
               | ehnto wrote:
               | Is it dropshipping for food, or do the restaurant fronts
               | still devise the recipes?
        
         | noisefridge wrote:
         | It's not that surprising when you know the history. This is the
         | founders' second or third try at live chat with media.
         | 
         | At Ludicorp, in the early oughts, they were building a game
         | called Game Neverending. They built a chat feature into that
         | game. Then they added the ability to drop photos into chat.
         | Digital cameras and cameraphones had just become affordable, so
         | suddenly that was the main feature of the game. Flickr had to
         | drop the single live chat window when they became too popular,
         | and then it became a web-based photo sharing community. But
         | they always had plans to bring it back, they just never got
         | around to it. Once Flickr was acquired by Yahoo those plans
         | became even more difficult to realize.
         | 
         | Like many companies in the middle-oughts, Flickr did everything
         | over IRC. When they were acquired by Yahoo, most of them moved
         | to San Francisco, but some employees never left Canada. So it
         | was a distributed, remote workplace the entire time. It was
         | natural to do everything over IRC and add bots and such to help
         | you do things.
         | 
         | When the Flickr founders left Yahoo, they founded Glitch, and
         | it was also quite distributed, half in Vancouver, BC and half
         | in the Bay Area. I'm not sure how they came to build their own
         | sharing-media-in-IRC solution again, but they had the tools to
         | hand.
         | 
         | A fun aside: as Glitch was failing, but before they pivoted to
         | Slack, they downsized. And a lot of those downsized employees
         | reformed as "Tomfoolery" and created a product called "Anchor",
         | which was basically Slack! There aren't a lot of traces that
         | this thing ever existed but here's an article from Fast
         | Company:
         | 
         | https://www.fastcompany.com/3013553/meet-tomfoolery-the-comp...
         | 
         | I assume that those employees realized that their internal
         | tools were actually the best thing that they had made. Anchor
         | was led by a former Yahoo executive who had I think been COO at
         | Glitch. Tomfoolery/Anchor didn't get much traction and was
         | acquihired by Yahoo just a few months later - most of those
         | employees were ex-Yahoo anyway.
         | 
         | A few months later Glitch pivoted to Slack and the rest is
         | history.
         | 
         | It's unclear to me why Tomfoolery failed when they had all the
         | knowledge about how Glitch's Slack worked and a head start of
         | many months. I remember a period in 2013 when a group I was
         | involved in was choosing between Flowdock (yet another thing
         | that was basically Slack) and Anchor and the recently-launched
         | Slack. Anchor didn't have the rich integrations of Flowdock.
         | Slack was very new and immature and was worse than both of
         | them. But Slack improved faster and people like Stewart
         | Butterfield had way more goodwill.
        
         | shortstuffsushi wrote:
         | A similar case for a company I previously worked for. They
         | started out making high quality photo albums, I believe
         | targeted primarily at pets. They built in the deep-linking
         | experience, so that you could send links to friends, etc. They
         | eventually realized that every app ends up building in their
         | own linking, and in turn became branch.io
        
         | xcambar wrote:
         | Early people at Slack were nerds and unhappy with the
         | communication tools that were available at the time.
         | 
         | So they went the nerd way and hacked together something they
         | would not spend most of the time complaining about. "Hacked
         | together" is important. It was not dedication, it was
         | "scratching your own itch ".
         | 
         | The hack was satisfactorily working. For them.
         | 
         | And when Glitch failed, they were left with (among other
         | things) their communication tool. "Someone" thought it was
         | worth trying to market it, following the proverbial dogfooding
         | strategy, because there was nothing else left to do anyway with
         | Glitch.
         | 
         | And boom. Slack.
         | 
         | Source: memories of an article read many years ago that I can't
         | find traces of, but was quite fascinating.
        
         | hhh wrote:
         | Discord did the same, but it was originally just for one
         | community.
        
         | jollybean wrote:
         | I believe the story is: their game failed, and they went back
         | to Sequoia to return $5M in outstanding investment. Sequoia
         | told them to 'keep it, and build something'. So they tried the
         | Slack thing.
         | 
         | What's funny is that he's the same dude who founded Flickr,
         | which also started out as some kind of game. Ha ha.
        
           | axiosgunnar wrote:
           | Shows that VCs are investing in teams, not what happens to be
           | that team's current pitch deck du jour.
        
         | shrimpx wrote:
         | Segment is similarly weird. They were building EdTech and then
         | decided that this boilerplate file called analytics.js was the
         | coolest thing they had built and they pivoted the company
         | around that.
        
           | Beldin wrote:
           | I don't know Segment, but EdTech is all about analytics.
           | Everyone wants hyperspecific data, e.g. do students who
           | attend the first three lectures do better than students who
           | didn't do that, but were there the last lecture?
           | 
           | So not so surprising, "from a certain point of view" [0].
           | 
           | [0] Sir Guinness.
        
             | shrimpx wrote:
             | Ok, good point. I think their analytics.js was just
             | tracking website usage, but you're probably right that they
             | were planning on deep-inspecting that data in the way you
             | suggest.
        
         | rhtgrg wrote:
         | You have a lot of responses, but none actually address your
         | question...
         | 
         | > Who builds an internal chat client, while building an online
         | game, and then decides to build a b2b business around that chat
         | client?
         | 
         | Someone who's done something similar -- successfully -- once
         | before, that's who. The experience gained from Flickr certainly
         | helped with Slack.
        
         | gompertz wrote:
         | If I recall correctly, Slack was built utilizing IRC on the
         | backend.
         | 
         | I remember that resonating with me as I was sole developer on
         | an in-house invoicing system at a Fortune 500, and I added a
         | whole corporate chat functionality using IRC libs. It only took
         | a few days to implement. It made me aware how easy it can be to
         | build a billion dollar business by mistake. Too bad not my
         | billion dollar business!
        
       | transcriptase wrote:
       | Valve: We used to make games; Now we make money.
        
       | pembrook wrote:
       | Another example is Unsplash.
       | 
       | Unsplash was originally a marketing attempt by a company named
       | Crew, a marketplace startup trying to connect businesses with
       | freelance designers.
       | 
       | After Unsplash took off and the talent marketplace didn't, the
       | company became Unsplash.
        
       | iqanq wrote:
       | Investigating around the whatsapp pivot, I found their old blog.
       | 
       | https://web.archive.org/web/20110927080704/http://whatsapp.w...
       | 
       | >So first of all, let's set the record straight. We have not, we
       | do not and we will not ever sell your personal information to
       | anyone. Period. End of story. Hopefully this clears things up.
       | 
       | Heh... :-)
        
         | Belphemur wrote:
         | Technically they didn't ... Facebook/Meta did.
         | 
         | I remember when I had to pay 1EUR per year for What's App that
         | was only 8 years ago...
        
           | axiosgunnar wrote:
           | Well since they sold Whatsapp, the company, that was holding
           | all of the data, to Facebook, they literally sold all of the
           | data at once.
        
       | user-the-name wrote:
       | Nintendo existed for nearly one hundred years before they started
       | making video games. Saying that all they did up until then was
       | not successful is ridiculous - you do not run a company for an
       | entire century by not being successful.
        
         | Kranar wrote:
         | That's not what the article says. It says that Nintendo tried
         | to pivot away from the playing card business into several other
         | businesses, each of which ended up failing except for
         | electronic toys/video games.
         | 
         | Given that Nintendo no longer operates a taxi service, love
         | hotels, or sell instant rice, I would say the article is
         | correct about that statement.
        
       | ferdowsi wrote:
       | Apollo GraphQL (which just raised a $130M Series D) pivoted from
       | Meteor, a company built around supporting the frontend framework
       | MeteorJS.
       | 
       | https://softwareengineeringdaily.com/2020/01/17/apollo-graph...
        
       | davidhariri wrote:
       | This is great. I'm curious to know what the line is between pivot
       | and new company. Is it same successive founders? Same domain?
       | Same cap table?
        
       | JJMcJ wrote:
       | Interesting fact, Nintendo still makes playing cards, including
       | the standard 52 card decks.
       | 
       | Ran into one once, very high quality plastic cards.
        
       | mensetmanusman wrote:
       | Century old example showing pivoting is as old as business:
       | 
       | " When 3M began in 1902, the five founders had a simple goal: to
       | mine for corundum, a mineral ideal for making sandpaper and
       | grinding wheels. Turns out, what they thought was corundum was
       | really another low-grade mineral called anorthosite."
       | 
       | 3M pivoted to selling sand paper without the sand, I.e tape, and
       | that helped them survive long enough to try again at sand paper.
       | (Transparent tape, invented by 3M, helped them grow during the
       | Great Depression because people fixed stuff instead of buying
       | anew.)
       | 
       | Funny to see sandpaper still being improved upon after 100 years:
       | https://youtu.be/NZDCRFi8dKY
        
         | creeble wrote:
         | My favorite "internal slogan" of 3M is (or was): Make it by the
         | mile, sell it by the inch.
        
           | jbay808 wrote:
           | I wish every company had this motto! It's so often that when
           | I need some material, nobody will sell me less than a mile of
           | it.
        
         | reaperducer wrote:
         | For those who don't know, 3M means "Minnesota Mining and
         | Manufacturing."
        
       | cm2187 wrote:
       | Not sure if the original business needs to be dead for it to be
       | considered a successful pivot. You could include amazon with aws.
       | Or Dassault (planes) with Dassault system (CAD). And all the big
       | asian conglomerates. You could even include the east india
       | company which started as a trading company before becoming a
       | colonial administration! My point is that these pivots are quite
       | common.
        
         | [deleted]
        
       | sgslo wrote:
       | > Segment - Classroom lecture tool - When the product was
       | deployed in the classroom, all the students opened their laptop
       | and went straight to Facebook instead of using the program.
       | 
       | There is an excellent YC podcast featuring Segment's founder that
       | walked through this pivot. Excellent listen:
       | https://www.ycombinator.com/library/6B-on-finding-product-ma...
        
       | pezzana wrote:
       | It might be interesting to classify the various kinds of pivots.
       | For example, one that gets covered from time-to-time is the one
       | where customers start using the product differently than the
       | founders intended. The examples here are WhatsApp, Yelp, Flickr,
       | Groupon, Play-Doh, Segment. But there are a lot more like that.
       | 
       | If you had a language for talking about pivots and why they
       | happen, it might be possible to avoid (or induce them) more
       | deliberately.
        
       | wenbin wrote:
       | Education tech startup -> musical.ly -> acquired by Bytedance ->
       | TikTok
        
       | mentos wrote:
       | Pixar - 'How a bad hardware company turned itself into a great
       | movie studio'
        
       | andi999 wrote:
       | What about unsuccessful pivots? Like Borland pivoted from
       | compiler to services.
        
       | raldi wrote:
       | Twitch started out as Justin.TV, where Justin Kan wore a camera
       | on his head 24/7 and livestreamed the results.
       | 
       | Then they expanded to a small handful of streamers, then anybody
       | could stream, but it never really took off and they were running
       | out of runway.
       | 
       | Then they noticed that the one area growing faster than any other
       | was videogame streaming, and rebuilt the whole company around
       | that.
        
         | karimf wrote:
         | How could I miss that? Added Twitch to the list. Thanks!
        
         | AQuantized wrote:
         | Years later a guy named Ice Poseidon took advantage of the fact
         | that Pokemon Go required you to walk around outside to play to
         | do irl streaming, and the deluge of streamers trying to get
         | around the videogame requirement caused them to pivot back to
         | allowing non-videogame streams.
        
       | cmrdporcupine wrote:
       | Apple. Went from being an unprofitable 1990s personal computer
       | manufacturer like IBM, Dell, Compaq, etc. to being a high end AV
       | consumer electronics company like Sony.
        
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