[HN Gopher] Tell HN: My kid's school installed spyware and I can...
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       Tell HN: My kid's school installed spyware and I can't remove it
        
       My middle schooler goes to Chicago Public Schools. They use Google
       Classroom for assignments and other communications.  I bought him a
       Chromebook for schoolwork, but also for other private things. When
       we logged in, the system installed GoGuardian monitoring software
       on the Chromebook without notice or permission.  And now I can't
       remove it. I wrote to GoGuardian support, and they replied that I
       had to contact the school or remove my son as a user. The
       instructions for removing him as a user do not work; on the
       contrary, I see the message "cps.edu manages this user and may
       remotely manage settings and monitor user activity" and he can't be
       removed.  I did a full factory reset, signed in to his account
       again, and now the system is once again locked down.  So now I'm in
       the position where I have to ask permission from a local government
       entity to please let me install stuff and don't monitor the
       computer I bought and paid for.  Does anyone know how to refer
       these people to law enforcement for prosecution?
        
       Author : ccleve
       Score  : 133 points
       Date   : 2022-04-04 20:32 UTC (2 hours ago)
        
       | wanderer_ wrote:
       | I would do the factory reset again and then not use that account
       | anymore. If you want, you can create a new local-only account and
       | then (this is the important part) sign in to the school Google
       | Classroom _on another browser_. Install Firefox, Brave,
       | something, and use it for the school account rather than Chrome.
       | Chrome allows extensions installed to it to run in the background
       | and manage the system, but another browser cannot.
        
         | ananonymoususer wrote:
         | Good suggestion. If the school is requiring your child to have
         | the chromebook, then they should pay for the thing. They don't
         | have the right to infect any device that your child happens to
         | log in with. So factory reset, don't log in. Then when the
         | school complains that the child is not completing the
         | assignments, tell them that he/she cannot do them unless the
         | school issues a school-owned device.
         | 
         | A better move would be to get your child out of Chicago public
         | schools altogether.
        
         | josephcsible wrote:
         | > create a new local-only account
         | 
         | I thought you couldn't do that on a Chromebook.
        
       | dragonwriter wrote:
       | > Does anyone know how to refer these people to law enforcement
       | for prosecution?
       | 
       | You can simply look up the phone number for any law enforcement
       | agency you want and call them. None of them are likely to do
       | anything, however; even if there was a crime involved, they have
       | no obligation to pursue anything, and it's almost certainly not
       | something that is on anyone 8nnlaw enforcement's list of
       | priorities.
       | 
       | What you probably want to do is contact a lawyer and see if you
       | have any civil law remedies.
       | 
       | Even if they are things you will eventually pursue in small
       | claims court, you absolutely can get advice from a lawyer on
       | causes of action and what you need to do, but in general forcing
       | a behavioral change--equitable remedies--are not available in
       | small claims (which mostly just allows limited monetary recovery)
       | and you'd need a lawsuit in a "full" trial court to force that
       | (or, of course, a settlement agreement.)
        
         | steffanA wrote:
         | Prosecute for what, though? It's very common for school
         | accounts to take over a chromebook until you remove their
         | profile/perform factory reset.
         | 
         | This sounds more like a Google issue for allowing this behavior
         | in the first place.
        
           | nicce wrote:
           | It is not actually specific behavior to Google (while Android
           | in general has the same property). History has seen many
           | cases, even my old Nokia Lumia phone many years ago has
           | similar properties when I logged in the organisational email
           | and that granted them remote wipe and access rights. Also
           | iPhones have "organizational control", which can be set by
           | certain configuration profiles, to track users.
           | 
           | Companies have had demand for these kind features and now
           | they are there.
        
           | dragonwriter wrote:
           | > Prosecute for what, though?
           | 
           | Both what and who are good questions, which is why I say:
           | "What you probably want to do is contact a lawyer and see if
           | you have any civil law remedies."
           | 
           | It's plausible that something in the combination of Google
           | and school district practices violates some law of some
           | applicable jurisdiction, but it's not obvious to me what law
           | would be impacted.
        
       | sumthinprofound wrote:
       | What paperwork did you sign, and what did you agree to wrt
       | computer policies? I'd start there.
        
       | andrewmutz wrote:
       | I think if you log in with any other google account, you won't
       | have the GoGuardian stuff running.
       | 
       | So I would recommend setting up a personal account for your child
       | and telling them to log in to that whenever they want to work on
       | something unrelated to school (or just want privacy)
        
       | lappa wrote:
       | You might consider small claims court for the value of the
       | laptop. Whether you would win depends on the context which you've
       | mostly left out.
        
       | jeffal wrote:
       | Good lord, just call the CPS IT helpdesk. Problem solved.
        
         | ccleve wrote:
         | Didn't know they existed. Just called them. They said "no, it
         | cannot be removed".
         | 
         | They suggested signing in with a different account, but when I
         | do that, I get the error message "This account is not allowed
         | to sign in within this network."
        
           | hunter2_ wrote:
           | Do you get that error if you try using a different account
           | (non-MDM, for example a personal Gmail account) after a
           | factory reset, never using* the MDM account post-reset?
           | 
           | * Feel free to use it in a third party browser such as
           | Firefox or Brave, as another commenter suggested. Just don't
           | use it for an OS login.
        
       | [deleted]
        
       | donohoe wrote:
       | Have you tried to see if the Small Claims Court would work?
       | 
       | https://ag.state.il.us/consumers/smlclaims.html
       | 
       | Get the cost of the Chromebook, some money for your time, and
       | then donate the Chromebook to the school since its deadweight at
       | this point.
       | 
       | My guess is that no one from Dept. of ed will show up and you'll
       | get a summary judgment.
        
         | mhb wrote:
         | Unless someone from HN is mediating, it seems pretty unlikely
         | that there will be an award for the value of the computer in
         | small claims court.
        
         | steffanA wrote:
         | The Chromebook isn't ruined. Just do a factory reset and do not
         | log into the school account.
         | 
         | I know it doesn't help the op's kids who needs the CB for
         | school, but there is nothing being done that a factory reset
         | can't fix.
        
         | MrWiffles wrote:
         | Good idea; IMO, probably the only way the OP is likely to get
         | any "justice" (if you can call it that) here...
        
       | wmf wrote:
       | What happens if you have two accounts on the Chromebook?
       | 
       | Ultimately spyware has to be unremovable to do its job so you're
       | not going to get anywhere by contacting anyone. You have to
       | decide to use the account or not.
        
       | turtlebits wrote:
       | Powerwash/factory reset it and don't sign into the school
       | account. Ask for the school to provide a device.
        
         | colinmhayes wrote:
         | Yea I graduated from Chicago Public Schools and they gave out
         | chromebooks starting in 8th grade. I think that was the first
         | generation of them so maybe CPS get some deal, but through high
         | school the chromebook system only seemed to expand. I imagine
         | it's possible for OP to get one from school.
        
         | tragictrash wrote:
         | I think it's now a managed device and that won't help.
         | 
         | If he power washes it, I believe it's still locked down to the
         | school, I could be wrong thought.
        
           | fn-mote wrote:
           | There's a separate provisioning process for the "very locked"
           | state you're talking about, not just signing in on the
           | device.
        
           | steffanA wrote:
           | Factory reset and not logging into the account again, should
           | fix the issue.
        
       | throwaway413 wrote:
       | Nothing gets "installed" in the traditional sense on a
       | chromebook.
       | 
       | When you login to the chromebook, you can log in with any Google
       | credentials. The credentials the school gave your son are managed
       | by them. If you log into that account, it configured the user
       | session per the management of the account, so this will start a
       | "managed" session for that managed user.
       | 
       | If you use a personal Google account, none of that should happen.
       | It's not a managed account, it's a normal one, and there shouldnt
       | be any additional provisioning.
       | 
       | You should be able to switch between them and use both
       | independently.
       | 
       | However, if you are saying that is what you are doing, and the
       | spyware isn't respecting the config between users, then that is
       | definitely a problem.
        
         | secabeen wrote:
         | This. My kids have chromebooks, and they have two accounts
         | active on their devices, on at their .k12 for school stuff, and
         | one for their gmail that is open.
        
       | dddnzzz334 wrote:
       | Easy, wipe the system and install Linux on it.
        
         | wanderer_ wrote:
         | Another little push in the right direction: you'll have to go
         | into developer mode to expose the shell and flip the write-
         | protect bit.
        
           | jiffygist wrote:
           | Could it possibly be impossible to enter developer mode?
           | 
           | If so, could it be possible to somehow flip the write protect
           | bit "by hand"?
        
             | sp332 wrote:
             | Some Chromebooks do have a physical switch, like in the
             | battery compartment. I don't know of any Chromebooks where
             | it's actually impossible to enter developer mode.
        
             | livueta wrote:
             | Every Chromebook model I've ever had has had a physical
             | switch or screw that can be removed/toggled somewhere on
             | the motherboard to unset the write-protect bit.
             | 
             | e.g. https://joshuawoehlke.com/wp-
             | content/uploads/2018/07/dell-31...
        
               | wanderer_ wrote:
               | Oops, I had forgotten about that. I was doing a bit of
               | ...research a while back to apply to my own school
               | machine.
        
         | throwawybllion wrote:
         | Probably need to log into the school account on chromeos
         | 
         | So run another chromeos in a VM and just shut it down to switch
         | to personal
        
       | summm wrote:
       | Why did you buy a device that's patronizing you in the first
       | place? You bought a device that is even advertised as not being
       | fully under your control, then it turns out it's actually not
       | under your control. Meh. Put Linux on it and next time buy an
       | normal PC.
        
         | MrWiffles wrote:
         | Way to blame the victim. Obviously he didn't know this would
         | happen when he bought the device.
        
         | vinceguidry wrote:
         | You are completely failing to grasp the level of tyranny here.
         | Schools these days often will not accept non-Chromebook
         | devices.
        
           | dhzhzjsbevs wrote:
           | Probably shouldn't go round accusing Linux users of "failing
           | to grasp the level of tyranny" when it comes to people
           | forcing the use of Apple, Google or Microsoft operating
           | systems.
        
           | savant_penguin wrote:
           | I'm curious on how they enforce that
        
             | kube-system wrote:
             | Presumably, the same way they enforce any other supply
             | requirements.
        
           | Schroedingersat wrote:
           | And the root of the tyranny is devices you 'buy' without
           | owning. Something the parent commentor has probably been
           | trying to warn everyone about since it was first pushed in
           | the 90s like most other long term linux users.
           | 
           | 'trusted' computing is tyranniclal, petty managers and school
           | boards exploiting it is its intended use case
        
           | b20000 wrote:
           | how can they enforce that as a public school?
        
             | monkeybutton wrote:
             | Same way they dictate which graphing calculator you buy?
        
       | duxup wrote:
       | > I did a full factory reset, signed in to his account again, and
       | now the system is once again locked down.
       | 
       | That's by design though isn't it? You logged in with a managed
       | account and the policy was applied again?
       | 
       | The account is his school account right?
       | 
       | That's pretty much how Chrome OS works.
       | 
       | This might just be a good lesson that you want to maintain device
       | / role boundaries.
        
         | trasz wrote:
         | A gaping security hole is fine if it's been introduced on
         | purpose?
        
           | duxup wrote:
           | > A gaping security hole
           | 
           | What is that?
        
             | trasz wrote:
             | "the system installed GoGuardian monitoring software on the
             | Chromebook without notice or permission."
        
               | duxup wrote:
               | When I logged in with my son's school account on chrome
               | OS it had some notifications about who owns the account
               | and so on.
               | 
               | I don't think it is as much a mystery as implied.
               | 
               | In the end there's no getting around that mixing device
               | uses like this doesn't work. It works less and less as
               | the history of computers goes on.
        
               | xg15 wrote:
               | Can the managed account actually access files from the
               | unmanaged account or control which processes are active
               | while the unmanaged account runs?
               | 
               | Because, if yes, this absolutely does sound like a
               | security hole:
               | 
               | 1) Set up an organisation and add a managed account. Set
               | up policies that install a backdoor on first login.
               | 
               | 2) Get hold of victim's Chromebook.
               | 
               | 3) Log into the Chromebook using the account from (1)
               | 
               | 4) Chromebook will execute the policies and run the
               | backdoor.
               | 
               | 5) Use the backdoor to snoop victim's files.
               | 
               | You've successfully gained access to the victim's files
               | without knowing their password. Profit!
        
               | micromacrofoot wrote:
               | It's tied directly to the remotely managed account,
               | that's how the account works. If you don't sign into the
               | account, the software won't be installed.
               | 
               | Students don't get to decide what software to install
               | when it comes to logging in to school accounts. Generally
               | the laptops are provided by the district, but it seems OP
               | was trying to add another personal device to their
               | system.
               | 
               | You can't participate in their system without the
               | software. So I guess the alternative would be to block
               | personal devices from logging in like this at all.
        
         | MereInterest wrote:
         | > That's pretty much how Chrome OS works.
         | 
         | And that's the problem. Signing onto a _remote_ account is a
         | request to access a remote resource, and should not be
         | interpreted as granted the remote actor control over _local_
         | resources. That Chrome OS works this way implies that Chrome OS
         | is fundamentally flawed.
        
           | duxup wrote:
           | Maybe there should be more of a notice, but when I tried it
           | with my son's account I got some notifications.
           | 
           | Having said all that the default will be for most school
           | accounts... all or nothing. Don't allow them to manage it and
           | you won't get in.
        
       | awinter-py wrote:
       | woof also goguardian has a prediction model for the 'active
       | planning' phase of suicide which monitors all text + web activity
       | 
       | https://www.goguardian.com/admin
       | 
       | good in theory I guess, but 1) is it EBM and 2) not sure this
       | plays well post CTL / loris snafu
       | 
       | their privacy policy is nonsense
       | https://www.goguardian.com/privacy-information, they don't sell
       | 'private student information' but this is shrunk to be just PII.
       | no details about non-PII categories of data
        
       | js2 wrote:
       | It seems like you should be able to sign out of the CPS managed
       | account, then use "Add Person" to add a non-CPS managed account:
       | 
       | https://docs.google.com/document/d/1r7xOL4U9lL0qyqMIVl4eH2EM...
       | 
       | https://support.google.com/chromebook/answer/1059242?hl=en&r...
       | 
       | For school work, login to the CPS-managed account. Otherwise
       | login to the personal account.
        
         | [deleted]
        
         | mperham wrote:
         | I believe the OP is concerned the Chromebook is rooted by the
         | spy software and therefore using another account doesn't solve
         | that issue.
        
       | dervjd wrote:
       | Why did you buy him the Chromebook versus the district?
        
         | ccleve wrote:
         | District chromebooks are for in-school use only. You can't take
         | them home. This is for homework.
        
           | colinmhayes wrote:
           | Chicago Public Schools gave me a chromebook to do homework
           | on. It was a piece of trash computer that they probably got
           | for free, but I could certainly take it home and use google
           | suite for homework.
        
         | throwawayboise wrote:
         | Yes. The district should supply the Chromebook for school work.
         | They will manage that as they see fit. If he wants to do other
         | stuff with a Chromebook, he should have a separate Chromebook
         | and separate Google account. Ultimately that's easier and safer
         | than constantly logging in and out of two different accounts on
         | one machine anyway.
        
           | don-code wrote:
           | I am not a parent, but this seems like a good practice to get
           | a child in the habit of, anyway: separating out your devices
           | for work and school. Much like I wouldn't log into personal
           | Slack groups on my work laptop (I learned that lesson!), I
           | wouldn't try to conduct personal work on a school laptop.
        
         | eitally wrote:
         | In my case, we bought our kids better ones than the district
         | offered, which are the lowest educational spec machines
         | available. It was only after we bought it - during covid
         | school-from-home last year - that we learned our district also
         | forbids any non-district-issued computer from connecting to
         | school wifi, so we ended up with one of the crappy machines
         | anyway. On the plus side, no effect on our personal chromebook,
         | but on the negative side, my kids are restricted to using the
         | crappy school computers for school work.
        
         | [deleted]
        
       | [deleted]
        
       | anamax wrote:
       | If it's not too late, return it to where you got it.
       | 
       | Then tell the school district that they have to pay for computers
       | that they control.
       | 
       | > Does anyone know how to refer these people to law enforcement
       | for prosecution?
       | 
       | You call the police. However, don't expect them to do anything
       | and you won't be disappointed when they don't.
       | 
       | You can then call the city/county DA and get the same treatment.
       | The state's attorney will do the same thing.
        
         | emerged wrote:
         | ..and if those offices doing nothing to help you isn't enough,
         | there are plenty of other government agencies/services which
         | will also do nothing for you
         | 
         | you can also try contacting Google, who will bend over
         | backwards to make sure not to do anything for you.
        
       | AnimalMuppet wrote:
       | You're not going to get prosecution. You might get somewhere with
       | a civil suit, though. (For that, talk to an actual lawyer, not
       | random commenters on HN.)
       | 
       | You also might get somewhere talking to the press. Be careful on
       | this route, though, because it might get you sued by the school
       | district...
        
       | splch wrote:
       | You could always install a different OS on your son's Chromebook
       | since it would still have access to all of the school's software
       | (through Chrome) and more. I'd recommend GalliumOS
       | (https://galliumos.org/) since the drivers support audio and
       | keyboard shortcuts better.
        
       | b20000 wrote:
       | wipe the chromebook and return it and get him a normal laptop and
       | put linux on it
        
         | monkeybutton wrote:
         | This is the correct answer.
        
       | awinter-py wrote:
       | related support ticket from someone trying to log into device w/
       | work account without inheriting workplace MDM policy
       | 
       | https://support.google.com/chromebook/thread/117916330/how-t...
       | 
       | > Even if the Chromebook is your private device and your owner
       | account is your private @gmail.com account, once you sign in with
       | a managed account, even using a separate profile, the managed
       | account polices become active.
       | 
       | > This is NOT a bug. It's required to maintain security of the
       | managed environment. Whenever the managed account is active,
       | ChromeOS management and the policies set by your administrators
       | pwn the entire machine.
       | 
       | > Google promises bulletproof security to customers who license
       | Chrome OS management, and having any instance of an active non-
       | managed account available when a managed account and its
       | resources are active is a potential security hole.
       | 
       | not a chrome-os user -- I imagine you can access the G acct via a
       | browser without signing in the whole OS? if 'signing into gmail
       | signs in the OS', maybe can do it via crostini linux
       | 
       | re law: illinois is the state that has the biometric privacy law
       | iirc? you may be able to do a civil suit via that, if the device
       | is sharing face images _and_ you really didn 't consent _and_ you
       | can prove it and the law was written with your situation and mind
       | and CPS hasn 't indemnified big G. my guess is you'd have to pay
       | a few $k to a lawyer to evaluate the case and then many more $k
       | on the suit, plus you probably have a TOS problem.
        
         | fn-mote wrote:
         | The ending of that post (trimmed above) is also important:
         | 
         | > So you can boot into your personal account and do your
         | personal business and then reboot into your business acount and
         | do your business' business, but never the twain shall meet.
        
           | xg15 wrote:
           | Not a chomeOS user, so maybe I'm not familiar with the
           | terminology, but what is the difference between "log into" an
           | account and "boot into" one?
           | 
           | Are there different ways how you can add multiple accounts to
           | a Chromebook and the OP just used the wrong one?
        
         | Ancapistani wrote:
         | Hmm.
         | 
         | I'm not super familiar with ChromeOS's MDM stuff... but I
         | wonder what would happen if someone were to log in to two
         | separate managed accounts, for two separate organizations, with
         | conflicting requirements?
        
       | steffanA wrote:
       | If you login with a different profile, is the GoGuardian software
       | still running? Or is it only running on the managed school
       | account?
        
       | yeetsfromhellL2 wrote:
       | As a longtime armchair attorney who has closely read summaries of
       | cases like this on Slashdot for well over the past decade (IANAL,
       | BTW)...you could go the lawyer route but this basically amounts
       | to your kid being a minor in school which means they don't have
       | full legal rights, and the interpretation of 4A is likely up in
       | the air here anyway. Constitutional rights don't necessarily
       | apply at school or anywhere near school (see bongrips4jesus
       | case), your kid is a minor anyway (another special case), and a
       | school doing this for the sake of "preventing cheating" may not
       | fall under the umbrella of _unreasonable_ search.
       | 
       | There was a PA school district back around 2009 that issued
       | laptops to students preloaded with spyware that let school staff
       | watch students through the webcam, while _the students were at
       | home and not doing schoolwork_. Neither the students or parents
       | were informed of this. IIRC the FBI got involved but nobody
       | actually got in any real trouble, I 'm not even sure they were
       | fired.
       | 
       | I wish things weren't this way. You could maybe use Wireshark and
       | black hole anything the spyware tries to connect to at the
       | router, or maybe add the addresses to the hosts file on the
       | machine itself (not sure if ChromeOS lets you do this).
        
         | kaladin-jasnah wrote:
         | Nit: I think it's "Bong Hits 4 Jesus."
        
           | yeetsfromhellL2 wrote:
           | Thank you, this one still makes me lose my damn mind.
        
         | salawat wrote:
         | Actually....
         | 
         | It's the poster's Chromebook. They has revoked authorization
         | for the school to deploy $software on their machine.
         | 
         | Next step is the public school supplying a spyware'd laptop and
         | NOT imstalling spyware on said parent's chromebook, but also
         | said private chromebook _not_ being used for school stuff.
         | 
         | If you want the district to not install spyware... Well... Lets
         | just say, the poster is probably pissing in the wind in my
         | experience.
        
         | filesystem wrote:
         | On the flip side of that "minors have no rights" coin you're
         | holding up is the fact that laptop is the parent's property
         | since they bought the laptop for the child to use. They did a
         | factory reset and the problem software still remains. What if
         | the parent did a factory reset to use the laptop for
         | themselves? There is no reason for the spyware to remain in
         | that case. It needs to be removable.
        
           | detaro wrote:
           | They did a factory reset and reconnected the Chromebook to
           | the school account, which configures the device according to
           | the schools requirements. If they wanted to use it
           | themselves, they would reset it, do not connect the school
           | account and all is well. GPs argument seems to support that
           | the school doesn't have to allow to use a school account
           | without the device being put under the schools control.
           | 
           | (at least as I understand it. if the MDM enrollment is
           | actually tied to the device somehow, then they could
           | reasonably demand it to be released if they planned to use it
           | themselves)
        
             | MereInterest wrote:
             | That doesn't really make sense to me. User accounts,
             | whether managed remotely or locally, should be subordinate
             | to administrator accounts. That administrator-level
             | privileges are insufficient to undo a change made with
             | user-level privileges breaks this relationship.
        
               | detaro wrote:
               | OP didn't mention that the child's account is a secondary
               | account. AFAIK if you log-in with an account the first
               | time on a fresh(ly reset) chromebook, it becomes the
               | "administrator" account - and at the same time if its in
               | an organization (i.e. the school) the orgs policies are
               | applied. No clue how that interacts if you do attempt to
               | login such account as a second account, it's possible the
               | org can require an account to be in control of the
               | device. Chromebooks are deeply designed for exactly this
               | centrally managed scenario after all, that's (partly) why
               | they are so popular with schools and companies.
        
         | deathanatos wrote:
         | > _to your kid being a minor in school which means they don 't
         | have full legal rights, and the interpretation of 4A is likely
         | up in the air here anyway_
         | 
         | IANAL, either. Just because the student is a minor, I don't see
         | how that gives the school the right to pwn a _private_ laptop
         | (were the laptop a school laptop, my opinion would be different
         | here); at best, this would seem to be the parent 's machine, or
         | right to decide, at that point.
         | 
         | The OP's post isn't very clear on how the school managed to get
         | into a private laptop in the first place; he mentions they
         | "logged on", but onto what? And how does signing into something
         | permit installs? (There's a comment below that hypothesizes
         | this might be an MDM profile sort of situation, and that's ...
         | trickier. But doesn't even an MDM login have an uninstall of
         | some sort? (Although, IDK, perhaps Chromebooks just can't do
         | that, but that would seem to be an issue then with their
         | software. But I've never tried, as I don't usually go for MDM
         | stuff myself, as companies that do it typically want too much
         | permission onto what is my personal device.))
        
           | yeetsfromhellL2 wrote:
           | pwning the laptop was a req for doing school work, like how
           | you essentially give prior consent to a field sobriety test
           | when you get a drivers license. I'm not saying it's right,
           | but that likely the school district's argument in court, and
           | I'm sure it's buried deep in a EULA or privacy policy
           | somewhere.
        
           | dhzhzjsbevs wrote:
           | Probably a Google account sign on.
           | 
           | If I sign into my work Google account on my androids chrome
           | it basically forces you to install spyware so our IT team can
           | suck up my browser history.
           | 
           | It sounds like chrome os takes this approach and adds
           | steroids.
        
       | CodeWriter23 wrote:
       | Organize other pissed-off parents and persist at school board
       | meetings until they change the policy. You'll likely be labeled
       | as terrorists for seeking redress with your public officials but
       | stand strong, read up on laws and the board's bylaws. Let them
       | enter a trap (like ignoring you) where the law/bylaws say you can
       | petition for removal of board member(s) on that cause. You'll
       | likely have to take it to court. But parents are prevailing and
       | board members are being removed, for example in Pennsylvania over
       | schools imposing their own mask mandates that do not align with
       | public health.
        
         | duxup wrote:
         | Considering the range of protections a school is required to
         | provide and that school IT is usually poorly staffed, paid,
         | funded awkwardly... tons of different motivations for various
         | policies.
         | 
         | I wouldn't expect these policies to change.
         | 
         | Best bet is to not mix school administrated accounts with
         | personal devices.
        
           | mbubb wrote:
           | "this is my rifle/ this is my gun/ this one's for fighting/
           | this one's for fun"
        
       | mfreydavis wrote:
       | I work for a school district (not CPS) with about 2000 deployed
       | Chromebooks and you're likely running into one of two things.
       | 
       | 1) You somehow 'enrolled' the device into the Chromebook
       | management. This is hard to do by mistake but if you do,
       | essentially puts the device under the control of the school
       | district. It also uses up a license on their end. We only allow
       | particular IT only accounts to enroll devices. 2) You're logging
       | in with their CPS account. Once a person logs in with their
       | managed account it can deploy user level policies that include
       | everything you described: extensions, filtering, and blocking
       | signing into another account in the browser. You'll also find
       | some random pages are blocked to keep students from bypassing the
       | restrictions.
       | 
       | That you can wipe the machine makes me think you didn't enroll it
       | - if you wipe an enrolled device it will prompt/force you to re-
       | enroll. You should be able to reboot the device so you land at
       | the login screen and hit "Add Person" down at the bottom. From
       | there sign in with a different Google account and it should be
       | completely unaffected by any policy the school is deploying.
       | Unless you enroll it, the policies are deployed to the Google
       | account, not the device.
       | 
       | Its likely the CPS Help Desk Staffer you reached doesn't have the
       | power to fix things for you if you've enrolled things - that
       | usually requires permissions that are restricted to a few admins.
       | 
       | Feel free to shoot me a message via the email in my profile - I'm
       | happy to give you some of the inside perspective and help you
       | figure it out.
        
       | car_analogy wrote:
       | > I bought him a Chromebook for schoolwork, but also for other
       | private things. When we logged in, the system installed
       | GoGuardian monitoring software on the Chromebook without notice
       | or permission.
       | 
       | Can you give more details? Logged in to what? I don't know how
       | Chromebooks work, but I take your description to mean logged into
       | a webpage, which allowed it to install arbitrary software on your
       | computer - this sounds like a vulnerability in Chromebooks.
       | 
       | Edit: On rereading the post, I suppose you mean logged in to
       | Google Classroom.
        
         | ev1 wrote:
         | This is similar to MDM. Sign in to a school .edu Google account
         | that force auto provisions the device.
        
         | i_am_jl wrote:
         | >Edit: On rereading the post, I suppose you mean logged in to
         | Google Classroom.
         | 
         | Oh, if only. They mean logged into ChromeOS with a Google
         | account.
         | 
         | There is an option to log in as a Guest, but the machine is so
         | unbelievably gimped in Guest mode I can't imagine anyone
         | actually using it like that permanently.
        
       | Glyptodon wrote:
       | Is your son's Google account a school account rather than a
       | personal one?
        
       | icsa wrote:
       | You use ask for a reasonable accommodation. E.G. Access to
       | assignments via email.
       | 
       | The Department of Education mandates such accommodations.
        
       | evilotto wrote:
        
       | MrWiffles wrote:
       | I haven't used a Chromebook before because I've always suspected
       | this kind of malfeasance is inevitable, but I wonder...
       | 
       | Could you just rip out the disk device (nvme/etc) and shove a
       | blank one in there?
       | 
       | As long as you never used the backdoored Google account again, at
       | least you could re-use the device for other purposes (albeit with
       | a different OS most likely). Not optimal I agree, but could that
       | be a viable option?
       | 
       | Also, is it possible to virtualize Chrome OS, feasibly? Might be
       | an option for anyone with the skills to firewall/isolate that
       | malware when usage is compulsory.
        
         | barbacoa wrote:
         | >Could you just rip out the disk device (nvme/etc) and shove a
         | blank one in there?
         | 
         | When I last owned a Chromebook the storage was soldered on the
         | motherboard.
        
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