[HN Gopher] Digitec Galaxus now displays warranty score and retu... ___________________________________________________________________ Digitec Galaxus now displays warranty score and return rate Author : faebi Score : 506 points Date : 2023-01-26 18:32 UTC (4 hours ago) (HTM) web link (www.galaxus.ch) (TXT) w3m dump (www.galaxus.ch) | dboreham wrote: | Presumably implemented with microservices. | kioleanu wrote: | I've seen this exactly in an online shop in Romania. Then they | tried refusing my return of a product citing a gross | misinterpretation of the law. They caved in after I threatened | invoking the great goods of consumer protection. Found out | afterwards that they're notorious for such gimmicks | sixhobbits wrote: | I love Galaxus! Most online retailers could probably increase | their revenue by xx% just by copying some of their patterns. | | - price history so you can see when sales are fake | | - one click "deliver to my closest branch and I will pick it up | and pay there so I don't have to muck around with online | payments" option | | - automatic high quality translation of all product information | and reviews into all offered languages | | - simple downloads on order page for invoice and receipt | | And many other things. Some things are still annoying like they | don't accept cards from some countries, but they get a lot right. | TrueSlacker0 wrote: | > - price history so you can see when sales are fake | | in case you were unfamiliar https://camelcamelcamel.com/ does | this for amazon | ortusdux wrote: | Cammelx3 is great. I like Keepa as well, especially the | chrome extension that embeds the chart on the Amazon page. It | also seems to have a bit more functionality. | Krasnol wrote: | The Firefox extension of keepa does the same btw | lobocinza wrote: | There's also keepa.com. | droopyEyelids wrote: | In response Amazon did a lot to reduce price transparency. If | you notice now most categories of items are constantly 'on | sale' and even if camelcamelcamel picks up that fact, there | are also 'coupons' available on-site for most amazon products | that only alter the price under certain conditions and | they're only applied at checkout. | | This makes it difficult for a human being trying to buy | things to compare the prices, let alone a series of scripts. | huhtenberg wrote: | Their whole web UI is a masterpiece. | | Super clean, very logical, everything exactly you'd expect it | to be, superb filtering system for searching through long | product lists, etc. It's also super-snappy, at least from | within Switzerland. | vbezhenar wrote: | Access denied. But it was pretty fast, I admit. Zero JS, no | weird CSS, just pure content. I almost liked it. | karamanolev wrote: | The price history going quite far back was a game changer for | me when shopping from Digitec/Galaxus. They don't have | _everything_ like Amazon, but the quality and the experience | are on a whole different levels. Few levels above, actually. | moffkalast wrote: | The pricing is on another level as well. | huhtenberg wrote: | Believe it or not, but theirs are the lowest prices in | Switzerland. | LargoLasskhyfv wrote: | Yes. Clicked around for a few things because I remembered | their german branch from a few years, nothing has changed. | At least not for the few parts I checked today. | chaostheory wrote: | > They don't have everything like Amazon | | They didn't seem to reach Day 2 yet either. | | If Bezos and company weren't being either disingenuous or | delusional, Amazon has reached day two years ago. | gesman wrote: | Just spent 400 CHF at Galaxus, same day no charge delivery. Ho | hassles. | nix23 wrote: | They where much better before the Migros takeover, especially | the two owners just wanted to make 10k/month the rest goes to | the customer, for a short time we had better prices as..well | ....whole EU. | | But still it's the best we have... | ajsnigrutin wrote: | > - one click "deliver to my closest branch and I will pick it | up and pay there so I don't have to muck around with online | payments" option | | I've started using this as much as possible, especially during | christmas. You find something, "in stock", supposed to be | delivered the next day or a day after, you order, then nothing | one day, two days, three days, then you call, "yeah, it's still | with the distributed, it'll be ready tomorrow", two more days | pass, you call again, want a refund, they "cannot refund now", | because the product is supposedly in the mail already, then you | wait, christmas goes by, and around 15. january you get a call, | that they cannot get the item you wanted, and try to upsell | some either more expensive or worse option. | | Now I just order for physical pickup and "pay there" option.. | and if it's not there, cancelling is easy, because they don't | have your money yet, and they cannot lie about the item being | already sent. | sschueller wrote: | The way they do warranty is really awesome and uncomplicated. | | Recently I had a set of headphones fail after ~1 year and all I | had to do was find the item in my order history click a button, | answer a few questions and in this case they just credited the | amount to my account, didn't even have to send them back. | Instructions told me to recycle them. | | There is a certain amount of trust in the system. | | However it can also go wrong. Once I sent a GPU for repair | because a fan stopped working and it was still under warranty. | Sadly they or their repair center marked it as a no fix, recycled | the card and I was credited the amount I paid, sadly that was | during the GPU crunch and a card that had similar performance was | not available for even close that price. Replacing a fan I could | have done my self but I thought a warranty claim would be the | correct thing to do incase something else breaks. | config_yml wrote: | You can also re-sell a product you've bought there with a click | and answering a couple questions, right from your order | history. It's a pretty nice experience, just recently did so | with a Dell screen I no longer needed. | ddalex wrote: | > a certain amount of trust in the system | | Switzerland operates on trust. You go to the car service, you | get the work done, you leave, you'll receive a bill in the mail | later. There is trust that they do the right work and not | overcharge you, and there is trust that you'll pay. | dguest wrote: | Go to an unoccupied mountain hut, drink the beer, eat the | food, use the wood for the stove, use the med kit (better to | leave the morphine...), sleep in the beds, take some of the | local cheese, and then leave your payment in the cookie tin, | using the other few hundred CHF already there to make change. | | Just be sure to mark everything in the ledger, so the hut | warden can replace it easier. | moonchrome wrote: | Considering how many of my Balkan countrymen moved there I | doubt this works. | bauruine wrote: | They are only reachable by multiple hours hiking high up | in the mountains. That's a lot of "work" just for the | chance of a few hundred CHF. | moonchrome wrote: | This is true - hikers are usually self selecting that | way. But the sentiment doesn't hold in general I'd say. | lwkl wrote: | Switzerland is pretty effective at assimilating second | generation migrants thanks to the dual education system. | The kids of your countrymen are probably all in middle | class jobs and raising a family. | nerpderp82 wrote: | In NZ and Australia I really enjoyed the farmers selling | items along the road in little boxes. Carrots, fruit, etc. | All on the honor system. | aliqot wrote: | Is this a thing? People do that? | agys wrote: | On the country side you can buy fresh fruits from small | unattended shops on the side of the roads: you take a | fruit basket and leave the money in a jar. (I only saw | this in the Swiss German part, though). | aliqot wrote: | I'm familiar with the roadside produce and the honor box, | but for some reason an actual dwelling being open to all, | or to just be assumed that by default it is open to all, | I guess caught me off guard. Assuming something like that | would be open to all, here, would be a dangerous | assumption on my part. I don't think I initially took | into account the extreme weather conditions during that | time, which in retrospect makes a lot more sense. | [deleted] | alex_suzuki wrote: | Spending a couple of hours hiking up a mountain? Sure. | Short-changing or even robbing the warden? I hope not. | Schroedingersat wrote: | In reasonably prosperous societies that take care of all | their members and lack the cult of individualism, this is | quite normal. Visible inequality, corruption, systemic | persecution, and dire poverty tend to erode trust. | brainwad wrote: | Perhaps... But Switzerland is one of the most atomised, | individualistic societies I've lived in. Swiss social | trust mostly comes from an abundance of means, as far as | I can tell. When you've got a full belly and a roof over | your head, crime just isn't as attractive. | lolc wrote: | Sure, many cabins operate on a honor code. People hiking | in this harsh environment respect the hospitality. If you | don't have that kind of respect around the mountains, you | won't fathom going there anyway. | | And yeah, it's a high-trust society. In some farms you'll | find a fridge where you can get local produce and leave | your payment in the box. Especially so in the mountains | where they make their own cheese. You'll find me lugging | a nice cut of cheese back home from a Sunday hike. That | box will be locked though, because there's more people | passing than at a remote cabin :-) | david927 wrote: | When I was living there, I was told that you could go to a | rug store, see a beautiful say, Persian Carpet worth | thousands, and they would say, take it home and try it out. | If you liked it, you came back to pay. They didn't take your | information, just your name. I didn't try it but I believed | it. Switzerland was very much that way. | kuboble wrote: | > absolutely that! Coming from a country with very low trust | both ways I was surprised that the swiss car mechanic (big | chain from vw) didn't allow me to pay at the shop and didn't | even tell me how much it will be because he'll calculate it | later. | | Also the fact that most online businesses allow late payment | via invoice shipped with the goods feels crazy. | dguest wrote: | The best part is that the penalty for not paying is just a | bigger bill from the same garage. | layer8 wrote: | How much has your bill increased by now? | muro wrote: | They have a pretty efficient system to force payment if | you don't after multiple reminders. | lolc wrote: | Can confirm, I had that happen with a cable. I filed a warranty | claim and the response was "you dispose it, we credit it". When | a second cable broke (oh no) they wanted me to send it in | though. | lobocinza wrote: | I had this experience with Logitech and Anker. | | Logitech actually ended up sending me two keyboards. First | they sent me the same model but with a different layout (but | still usable) and when I complained about the layout they | sent me a more expensive model with the expected layout. No | returns, few questions asked. Excellent RMA experience but | that being said their mechanical keyboards AFAIK all have | some sort of chronic issue and just aren't worth the price. | | Anker didn't ask me to return the earphones but refunded only | 1/3 of what I paid (6m remaining in a 18m warranty). Mixed | feelings about it though the experience was positive. On | general I expect things to last a lot more than the warranted | period. Anyway I still have the earphones and they still work | (with reduced functionality) so let's say that I remained | with a residual + the refunded amount. | gambiting wrote: | >>all I had to do was find the item in my order history click a | button, answer a few questions and in this case they just | credited the amount to my account | | Exactly the same as with Amazon here in the UK then. They have | every retailer in this country absolutely beat on their | approach to customer support - it's always no faff, easy, often | instant refund, none of this waiting 60 minutes on the phone to | speak with unhelpful CS for any of the major retailers. John | Lewis were the only ones approaching Amazon in the quality of | their customer service, but recently that has changed for much | worse and they are as hostile as everyone else. | _puk wrote: | As long as it's within 30 days.. | | Consumer laws give a much longer window, and the retailer is | responsible for resolving the issue [0], but any time I've | had to try and get something replaced after the time limit | it's involved going back to the original seller, hoping they | still exist in the world of random TM company names. Never | understood how Amazon gets away with this. | | 0: https://www.which.co.uk/consumer-rights/advice/what-do-i- | do-... | | "The retailer is responsible If what you've bought doesn't | satisfy any one of the three criteria outlined above, then | the retailer that sold it to you is in breach of the Consumer | Rights Act. | | This means that your statutory consumer rights are against | the retailer - the company that sold you the product - not | the manufacturer." | gambiting wrote: | I've had Amazon refund me even a full year after purchase, | no problem. Basically you go on chat, say you have a | problem with some item, they say "please contact | manufacturer" to which you say "I'd like you to resolve | this problem under the consumer rights act as you are the | retailer who sold me this product" and 10/10 times they | just go "ok, would you like a refund or a replacement". | Then I have the refund 10 minutes later. I've had hundreds | and hundreds of orders from Amazon in the last few years | and this hasn't failed me once. | growt wrote: | I had the opposite experience. Bought a 75" tv there. It had an | extremely uneven backlight (clouding). Support told me to send | it in for inspection. Tv broke on the way there. They kept it | for three weeks and sent it back without mentioning that the | panel was broken on arrival. After that they refused to cover | it because it was my fault for not packaging it correctly. We | finally settled on 50:50, so I got half my money back | ROTMetro wrote: | The having to ship it back is a problem with a lot of | warranty these days. I have a BenQ monitor that started | failing after less than a year, but since I don't have the | original packaging I can't get warranty work. As TVs/monitors | get larger, are we really expected to keep all of that | packaging in case of warranty issues? I'm just eating the | loss and will add BenQ to my list of no-gos but there needs | to be a better system for this. | chmod775 wrote: | > are we really expected to keep all of that packaging in | case of warranty issues? | | Depends on where you live and your consumer protection | laws. In some places there are laws/rulings stating that | no, you don't need to keep original packaging - especially | for statutory minimum warranties. | | If there are no laws it's up to the discretion of the | seller. | modoc wrote: | With BenQ you can ask for a swap, they will put a hold on | your credit card, but will ship you a new display, you can | send your old one back in the new packaging, pre-paid | shipping label, and once they receive it, they release the | hold. Costs nothing and you don't have to go without a | display. | rconti wrote: | (In the US) I deal with the manufacturer for warranty claims. | How does the retailer know? | | Is the system different in Switzerland? Or has this one | retailer decided to take on being a arbitrator of warranty | claims? | pifm_guy wrote: | In Europe, by law it is the retailer responsible for warranty | claims. | | Many manufacturers will _also_ offer warranty service, and it | is up to you the customer which you want to use. Often | manufacturers try to persuade you to contact them first | because it costs them less than a refund would (typically | retailers just refund rather than attempt a repair or | replacement) | [deleted] | sschueller wrote: | The law requires the retailer to deal with warranty claims. | The law also requires a 2 year warranty minimum. Additionally | a retailer must take back old electronics and recycle them at | no cost to the customer. | acchow wrote: | This sounds like pretty much how we use our credit card's | extended warranty on purchases, except we do it via the bank's | website (Chase or Amex, our credit card issuer), instead of the | retailer. A couple clicks, and done. | greenthrow wrote: | This is just straight up an ad. This should be removed. | Too wrote: | Ad or not, I found this concept and the data very novel and | interesting. | faebi wrote: | Not really, I don't work for Migros, Galaxus or Digitec. I'm | just a happy customer who likes their moves to more | transparency. | mikl wrote: | Any product announcement is an ad. This happens to be an | interesting innovation in online retail, quite on point for | this site. | greenthrow wrote: | I obviously disagree. Reviews are not a new thing. Yes this | is a slightly different spin on it but ultimately it is less | information than reviews since we don't know _why_ things | were returned. | rrgok wrote: | Even tough I like this feature. The title is misleading. It | doesn't show the return rate of the product you are seeing. | Example, | | Go here, randomly chosen | | https://www.digitec.ch/en/s1/product/yamaha-rx-v4a-52-channe... | | And then scroll down and click warranty and then click "Detailed | view", it says | | > How often does a product of this brand in the <<AV Receiver>> | category have a defect within the first 24 months? | | This doesn't mean what the title says, right? I'm not a native | english speaker, but I hope my reading skill is not that bad. I | read it like: Yamaha return scores in "AV Reciever". If Yamaha | had 100 product in "AV Reciever", it doesn't say almost nothing | to me regarding the Yamaha RX-V4A I'm seeing. It could be that | all 3% (example number) defect are Yamaha RX-V4A, or completely 3 | (assuming Yamaha has 100 different products) different products. | sureglymop wrote: | Click on "Returns" instead of "Warranty". | rrgok wrote: | It says almost the same: "How often is a product of this | brand in the <<XXXX>> category returned"... | | It doesn't says how often the product I'm seeing is returned. | But A product of the brand BBBB in the category XXXX is | returned. | | I don't know, it is still a useful metric nonetheless. But it | is still a misleading title. | rippercushions wrote: | Identifying a "product" isn't as straightforward as it seems. | Large retailers insist (and get) custom product codes from | major manufacturers, which are just a different code slapped | onto the same box, but accomplish the goal of making price | comparisons impossible. And then you've got more legitimate | reasons for different codes, like the same physical product | ships with 27 different types of power plugs, warranty leaflets | etc for various countries. | sakex wrote: | Didn't expect to see Galaxus here, i buy all my stuff there | odysseus wrote: | I'd like to see Amazon do similar and make this data available | publicly on each product's page. | | Some return rate data is currently figured into "Amazon's Choice" | labeling - for example, low return rate on an established | product, more likely to be labeled Amazon's Choice. | | But I'd like to see if Amazon has the guts to just make it all | public. | j7ake wrote: | My experience with returning on Galaxus was very positive. Nobody | does it better! | mirekrusin wrote: | After moving from UK to Switzerland I was missing Amazon until I | discovered galaxus/digitech. It's great and feels so much faster, | amazon has tons of clutter and dishonest reviews. Historic price | is awesome, the whole thing is just much more honest. | aphroz wrote: | Interestingly enough, the culture of returns in Switzerland is | very different compared to the US. | | Also the quality of service vs price makes it a very appealing | market but very hard to penetrate. This is why international | players have always had issues to do so. Swiss customers care | more about quality than price. | | On Galaxus you can decide to chose slow delivery so you will not | necessarly receive your product the next day. But for the same | price: https://basic-tutorials.com/news/galaxus-and-digitec-now- | del... | | Edit: added link | extua wrote: | A 'slow delivery' option is a great idea. There have definitely | been a few times when I've ordered something and would've been | totally happy for it to arrive any time within the next few | weeks. At the same time, it would need a different kind of | delivery service which isn't totally optimised around speedy | delivery. | amf12 wrote: | IIRC, Amazon has an option to delay delivery and you get some | credits. | jchw wrote: | One weird thing is that it seems like they play a bit fast | and loose with the actual meaning of this. Several times | I've ordered for "Prime day" because I didn't care and then | later got a notification because they just shipped it early | anyways. No real complaint per se, but it was still odd. | amerkhalid wrote: | Yes, you get digital credit. It is great for buying Kindle | books or renting movies. | LazyMans wrote: | Prime delivery day is awesome, especially sharing the same | house with someone that orders excessively. We tend to | order things throughout the week, then have to deal with a | mountain of shipping waste. Prime delivery day condenses | the orders as best possible. It's not like I need every | single item within 24 hours... | wendyshu wrote: | Oh, how? | crazygringo wrote: | You need to have Prime, and it usually requires you to | have 2-3 items in your cart. | | But if they're items that would normally ship in 1-2 | days, then it will provide a credits option if you have | an Amazon Day (day of the week for combined deliveries) | selected and that Amazon Day is at least 3 days in the | future. It will also sometimes instead show a "no-rush | shipping" option that is usually something like 5-7 days | out, with credits. | | I'm not going to lie, I almost always select it (even | constantly changing my Amazon Day to be at least 3 days | out from today), and I'm pretty sure I make back my Prime | membership fee and then some. The credits are usually | $1.50-$4.50 per shipment, expire after 3 months, and can | only be used for digital purchases like Kindle and | videos. | cma wrote: | Seems similar to "Amazon day" delayed delivery. | amerkhalid wrote: | > the culture of returns in Switzerland is very different | compared to the US | | I am curious, how is it different? | | Here in the US, I have met seen whole spectrum where some | people will never return anything even if it is obviously | defective. And others who will return almost perfect items for | tiny issues or for not meeting their expectations. | | I am not sure how I would define the US return culture. | jsnell wrote: | I've spent a five-digit sum at Galaxus/Digitec, and never | returned anything. So the typical product having a 3% return | rate is quite surprising. | oezi wrote: | As an avid user of Geizhals/Idealo price comparison sites I | wonder why you pick Galaxus over other reliable retailers. | bauruine wrote: | The filtering system was way, way better than everything | else we had for a very long time and they often also where | the cheapest. I write was because honestly I haven't | visited many other shops for quite some time. But whenever | I check on toppreise it's only marginaly more expensive | then the other shops. It's convenient to have everything | from the same shop where you know you have it the next day. | And the "Geiz ist geil" mentality just doesn't realy exist | in Switzerland. | _zoltan_ wrote: | because I care more about service than about 5 CHF. | jsnell wrote: | Their website - and tech in general - are way better than | the competition. Their prices are competitive (sometimes | the best, sometimes not, but rarely an unreasonable rip- | off). I often prefer local pickup over mail. They already | have my information on file, I don't need to futz around | with making an account. | | Price comparison sites are fine if I know exactly the item | I want, less so if I just have an idea of the category. | | It's not that I buy everything there. But it is my default | option. | layer8 wrote: | Not the GP, but for the products I look for Galaxus has | occasionally been among the cheapest. | tgsovlerkhgsel wrote: | Because consumer protection is nonexistent and it's easier | to just go with Digitec/Galaxus where you already have an | account than figuring out if this dealer is trustworthy, | shipping in a reasonable timeframe, and whether they will | be a PITA to sign up with. | cosmodisk wrote: | I have a feeling not many Swiss buy a satnav, go on a two week | trip with it and then return just before the return policy | ends. | sschueller wrote: | Switzerland didn't have the kind of return anything for any | reason culture as the US has had for a long time. The fact | you can return a non defective item is something newer and | you still find retailers that will not take your item back | unless it is defective. | | So you don't see people to go Jumbo (home depot equivalent) | buy a tool and return it a week later after the job is done | to get a full refund. | | In fact even digitec/galaxus will charge you a 10% restocking | fee if you opened the item and it isn't not defective in | anyway. | gggggg5 wrote: | I have a feeling not many people buy satnavs in 2023. | cosmodisk wrote: | It was a reference to bygone days, but the practice wasn't | that uncommon in certain Western countries... | jb1991 wrote: | > Interestingly enough, the culture of returns in Switzerland | is very different compared to the US. | | The culture of returns in all of the EU, too, is very different | than the US. | gggggg5 wrote: | How is it different? | jb1991 wrote: | For starters, EU law _requires_ the right to return no- | questions-asked within a minimum 14 days (many places honor | 30 days). | | In the US, there is no such law, though many retailers do | it anyway. Some states, however, have implemented such | laws, but it's not nationwide. | sschueller wrote: | * if unopened and unused. | jb1991 wrote: | Is your asterisk intended for the EU or the US? | | in the EU, you can return things after using them, no | problem | [deleted] | tremon wrote: | Depends on the goods. Not many places will accept returns | for opened/used underwear, for example. Same with digital | goods (dvd/cd/games), if the seal is broken the shop will | not accept a return. | jb1991 wrote: | True, there are some obvious exceptions. But suppose I | buy a vacuum cleaner and use it for a month and don't | like it, doesn't matter how much I used it, I can return | it in the EU. | stabbles wrote: | The largest shareholder in Digitec Galaxus AG is Migros [1], | which is a cooperative federation with more than 2 million | members. | | [1] https://en.wikipedia.org/wiki/Migros | jibcage wrote: | It thrills me to pieces seeing Migros and Galaxus on here. I | wish there was something remotely similar to Migros in the US. | TomGullen wrote: | New attack vector for black hat product manufacturers to abuse | and compete on, hopefully it won't devolve into this level of | competition though! | lolc wrote: | Isn't that a metric you want manufacturers to compete on? How | could they fake this? | sys42590 wrote: | I really like this step... especially because they sell a mix of | "good" brands and stuff you could get on Aliexpress for a tenth | of the price. | | One more observation: | | If you look at the smartphone scores, you'll see that Apple | warranty rates are WAY below other brands. I assume the reason | for this is that for Apple you don't have to go through the | retailer you bought it to have it fixed under warranty. For | Samsung et al. there's little option to have your phone or tablet | fixed without reaching out to the place you bought it. | Tijdreiziger wrote: | Samsung has service centers too. | | I don't know the situation in Switzerland, but in the EU, the | manufacturer warranty (whether from Apple or Samsung) is | usually only 1 year. EU consumer law mandates a 2-year minimum | warranty, so after the first year, you have to go through the | store. | Lukas_Skywalker wrote: | In Switzerland, the retailer must provide a two year | warranty. The retailers can not shorten that span, but | (strangely) can remove it entirely. The customer needs to | know this before buying though. | | The manufacturers warranty is up to them and is not | mandatory. | sys42590 wrote: | 2 years ago, I went to an Samsung authorized third party | repair shop to to have a cracked screen replaced. They told | me it will take 5 weeks to have my phone repaired. | | I then went to an unauthorized repair shop and they replaced | my cracked screen with an unauthorized replacement part that | only had 2 finger multi-touch (without telling me of course). | | I don't personally own Apple devices, but from people close | to me I know first hand that Apple's service is usually | better than my experience two years ago. | sandworm101 wrote: | >> For Samsung et al. there's little option to have your phone | or tablet fixed without reaching out to the place you bought | it. | | I've had my personal phones repaired a handful of times in | recent years (screens). All Samsung. I have never even | considered taking them back to the place I bought them. I have | always gone to whatever repair shop is local. | sys42590 wrote: | For free under warranty? | chronogram wrote: | I've not heard of phone screens breaking as a hardware | defect. You'd have to get accident insurance for drops. | sschueller wrote: | I believe the amount of apple devices sold in comparison to | other devices is very low as Apple has stores selling directly | to customers. Also you can probably get your apple device | repaired at the Apple store even if you purchased it at | digitec/galaxus. That may heavily skew the numbers. | layer8 wrote: | Apple stores aren't that widespread in Europe, and you can | usually buy Apple devices around 10% (or more) cheaper | elsewhere. | sys42590 wrote: | That's what I'm saying, for Apple it's much easier to contact | Apple directly (or any authorized repair shop) to have your | device repaired or replaced. It may be possible for other | Brands but their network is much smaller, so you usually end | up going to the shop you bought it. | jmole wrote: | This may be specific to the US, but Apple still sells a | majority of devices through carriers: | https://www.theverge.com/2022/12/12/23505822/apple-iphone- | sa... | crazygringo wrote: | Seems like this isn't per-product, but rather per-brand in a | particular category. | | So while it seems like a big step forwards (great!), it's still | not going to tell you if a _particular_ item from a brand is a | big lemon. And in my experience, that 's often what happens when | a well-known brand starts putting out a few "budget" items. | (Happened to me recently on a blender that burned out on first | use, and going back to search the user reviews, it seems to be a | notorious problem for that specific model of blender, but not the | brand overall.) | | Would be amazing if Amazon could display per-product stats on | returns, at least for items with >10,000 total sales. | | (In contrast, warranties usually/always seem to be handled | directly through the manufacturer in the US at least, so Amazon | wouldn't even have that data.) | senthil_rajasek wrote: | Are the data used to generate this score and rate publicly | available ? | | How does one verify they are true and not just another marketing | trick. | Kenji wrote: | [dead] | petodo wrote: | Is this really worth article? Czech online shops publish | reliability of products for years. | | 2nd biggest shows reliability, for instance iphone 12 has 99% | | https://www.czc.cz/apple-iphone-12-128gb-green/301129/produk... | | the biggest shop does inverse how many (1%) used warranty | | https://m.alza.cz/iphone-12-64gb-cerna-d6216436.htm | | this is worth checking before buying something because 97% | reliability is for instance extremely bad compared to 99%, you | are 3 times more likely to get faulty piece | | there is also monopolistic price comparison website heureka.cz | where you can check price history years back, compare all shops | and set price tracking with notification covering pretty much all | online shops | david927 wrote: | Wait... are you saying Jara Cimrman did it first?! | pifm_guy wrote: | When I buy from AliExpress I feel like perhaps only 80% of | items work properly for a reasonable lifespan... | | I still buy there because I quite like the challenge of | repairing the things that don't work, and prices there are | typically half of what things cost on Amazon. | martyvis wrote: | Yes, I am have never heard of stores doing this. Please add | comments of more places where this is done. (I'm from Australia | - you only see similar things from consumer groups) | roesel wrote: | This might be true, but both czc and alza have much to learn | from digitec/galaxus regarding their website | useability/cleanliness/etc. Alza nowadays is closer to | Aliexpress than anything else with their endless dark | patterns/spam/clutter. | | I wish we had something like Digitec/Galaxus in Czechia. | Mironet is probably the closest, but their product range is | limited and they're still not quite there. | raphaelj wrote: | Never heard about Galaxus, but looking at their e-shop, I felt | like being propelled 10y in the future. | | Their UI is so much ahead any e-commerce website I ever seen. | Gigachad wrote: | Also surprised. The site is very refreshing and unique while | staying very functional. | mirabel-stephen wrote: | [dead] | r2b2 wrote: | I'd love to see re-purchase delay[0] and re-purchase rate[1] as | well. Useful looking at multiple highly rated products and | products that you go through more quickly (Eg. many bathroom | supplies). | | -- | | [0] Time between a customer's purchase and re-purchase of a | product. | | [1] Percent of original buyers that buy again. | Hamuko wrote: | Finnish retailer Verkkokauppa.com has had something similar for a | couple of years now. If I for example look up the 64 GB Apple | iPad (Wi-Fi), I can see that it has 0.43% repairs and 0.17% | returns, and that the Samsung Galaxy Z Flip3 has 0% returns and | 2.17% repairs. | mordae wrote: | Same here in Czechia for the major shops. | jasmer wrote: | Retail has long needed a shake up in the face of Amazon. | tr33house wrote: | imagine if this was on Amazon! I really hope this catches on! | Pxtl wrote: | Does it matter? Any shoddy goods on Amazon are immediately | pulled from the store, re-stickered, and then reintroduced | under a new brand name, possibly recycling the listing of a | popular and successful product using the shit-of-Theseus trick. | crazygringo wrote: | Sure, for no-name brands. | | But people also buy _tons_ of brand-name stuff on Amazon, | where this can 't happen. I _absolutely_ want to know the | return rate for name-brand stuff. | XCSme wrote: | Meanwhile, on Amazon I ordered something with "same-day | delivery", and it hasn't even been shipped 5 days later by the | seller. There is no way to leave a review, because by their | policy if there were shipment issues, you can't leave a review | for the product (I tried once, when I paid for a shelf that I | really needed, and it took 2 weeks before the order was marked | as cancelled, I left a review that I never received the | product, it was deleted). | Pxtl wrote: | AFAIK you can complain about delivery stuff under seller | feedback, just not under product reviews. | ndsipa_pomu wrote: | That looks to be a great idea to me to replace faked user reviews | on well known shopping sites. I expect it could be games though | turtlebits wrote: | Indeed. Sounds good in principle, but how do you prevent | someone from repeatedly returning items just to hurt a | competitor and/or making frivolous defect/warranty claims | against them? | minsc_and_boo wrote: | There are hidden reputation and anti-fraud mechanisms at play | in a lot of consumer areas (incentives, reviews, etc.), it | would be trivial to apply them to this too. | | Most fraudulent activity isn't attacking competitors, as it's | prohibitively expensive, but instead propping up their own | reputation. i.e. Amazon's fake reviews are mostly five-stars. | JumpCrisscross wrote: | > _how do you prevent someone from repeatedly returning items | just to hurt a competitor and /or making frivolous | defect/warranty claims against them?_ | | Seems like a subset of the fake-review problem. Except with | money exchanged, tangible costs to the retailer and more | documentation. | ThePhysicist wrote: | Faking a product defect is probably way harder than just | submitting a fake review. Eventually the retailer will notice | that something is off as you have to send the product back | and it has to be defective. How do you create a plausible | warranty defect in a TV, for example? | _trampeltier wrote: | And if it's not warranty, you have to pay it yourself. And | you still have to buy the product in the first place. | _trampeltier wrote: | Just maybe a product for boring people looks better, because | they are a bit more careful than a kind of same product for | teens. But still, I like idea, finally we have something from | "big data". | Spooky23 wrote: | When I worked retail sales you definitely saw different return | rates on different SKUs. I tried to collect data for a college | project but the sample size was too small. (My class was in the | spring, and sales boomed in the fall) | | I was always surprised that the company didn't do that, as they | definitely lost alot of money to shrink and exceptions for high | fail devices. At one point the company self-funded warranties, so | a lemon had to kill profitability. | jjcm wrote: | I think this is great, and it serves both the interests of | galaxus and the user. The user will pick things that have less | returns, and in the process galaxus will (hopefully) have to | field less returns as well. | glanzwulf wrote: | That's a great policy. I've used them a couple of times recently | and was very impressed, now I might just use them even more. | bbojan wrote: | Product categorization on Galaxus is the best I've seen so far. | Light years ahead compared to e.g. Amazon. | matsemann wrote: | I actually don't care that much about these numbers, as they are | not my problem. 5 year warranty by law (no matter what the maker | gives you), makes it their risk if they make brittle products. | Compared to in a market with little consumer protection laws | (US), where what you buy is a uninformed gamble as to how it will | last. | luckylion wrote: | You don't want faulty equipment. Not because you won't get a | replacement, but because you'll have faulty equipment and will | have to spend time dealing with it. | zwaps wrote: | If you now add a "made in X" indicator, I guess I will order in | Switzerland from now on | ensignavenger wrote: | I wonder if the warranty information is correct? From some of the | comments, it sounds like they do warranty service in-house for | some items at least? I wonder if Apple really has that much lower | % of warranty issues, or if Apple owners tend to get warranty | service direct from Apple instead of going through Galaxus, and | so they don't have the data on Apple products? ___________________________________________________________________ (page generated 2023-01-26 23:00 UTC)