[HN Gopher] Atlassian Acquires Loom
       ___________________________________________________________________
        
       Atlassian Acquires Loom
        
       Author : amrrs
       Score  : 93 points
       Date   : 2023-10-12 13:17 UTC (7 hours ago)
        
 (HTM) web link (www.atlassian.com)
 (TXT) w3m dump (www.atlassian.com)
        
       | andygcook wrote:
       | For anyone else curious, Loom raised $205M with the last round at
       | a $1.5B valuation. This deal is for $975M in cash.
       | 
       | Sources: - https://www.crunchbase.com/organization/loom
       | 
       | - https://www.forbes.com/sites/stevenli1/2022/03/14/nearly-bro...
       | 
       | - https://twitter.com/andrew__reed/status/1712458243883110599?...
       | 
       | (Edit: formatting)
        
         | pyrophane wrote:
         | Without knowing the specific of their last round, does anyone
         | have an idea of what selling at roughly 2/3 of their previous
         | valuation likely means for their employees?
         | 
         | I know that VCs typically have some kind of "upside protection"
         | in later rounds that guarantees them first money out in the
         | event of a sale on some multiple of their investment, but I
         | don't know what terms are common.
        
           | djbusby wrote:
           | Frequently Investors and Founders get money before Employees.
           | 
           | Investors frequently have clauses (warrants/ratchet) to
           | increase their position if the sale wasn't at some threshold,
           | which will affect (to downside) the basis for Employees
           | payout.
           | 
           | If the Employee thought the stock was at $150/share at 1.5B
           | they will get less than $97 on payout.
        
           | gangstead wrote:
           | The startup system is pretty rigged against accidentally
           | making anyone rich who is a mere employee. That money is for
           | the investors, not the working class. The days of the office
           | assistant making millions on stock are long gone. There's
           | options with huge tax implications, long vesting periods, the
           | investors get preferred stock, they get guaranteed multiples,
           | if there's a down round there's a carve-out that you won't be
           | part of.
           | 
           | Not only do the investors have priority shares over
           | employees, each investor can negotiate a guaranteed multiple.
           | For example if they put in 100 million for 10% ownership but
           | also had a 5X multiple guarantee and a sale price of 1
           | billion then the 500 million they walk away with ends up
           | being 50% of the sale price. That part of the agreement isn't
           | made public as far as I know.
        
       | Corrado wrote:
       | Darn it! We just started looking at using Loom to enhance our
       | development efforts. I'm loath to add another Atlassian product
       | to our lineup though.
        
         | rasbt wrote:
         | It's fascinating that it's a 1B business. I thought it was just
         | uploading screen recordings to the cloud (basically UI around
         | uploading. Like macOS QuickTime + YouTube private video upload)
        
       | athorax wrote:
       | Who is asking for this?                 As Atlassian consolidates
       | Loom into its platform, engineers will soon be able to visually
       | log issues in Jira, leaders will use videos to connect with
       | employees at scale, sales teams will send tailored video updates
       | to clients, and HR teams will onboard new employees with
       | personalized welcome videos
        
         | chrisandchris wrote:
         | Generation TikTok?
        
         | tekla wrote:
         | > personalized welcome videos
         | 
         | Kill me please.
        
           | threeseed wrote:
           | If the alternative is going back into the office to watch it
           | in person I will take the video.
        
             | malermeister wrote:
             | _at 2x speed while having the tab backgrounded_
        
               | chasd00 wrote:
               | ...and transcribed and then summarized
        
               | dartos wrote:
               | This is the way
        
               | OJFord wrote:
               | On mute
        
         | bayindirh wrote:
         | Well, being able to screen record a reproduction of a bug is
         | practical, and it's easy to do it in macOS or Linux, but I'm
         | not sure about this on Windows.
         | 
         | Maybe a unified tool with a better integration will allow
         | better bug reports, but pep talks by management at scale? No,
         | thanks.
        
           | jahnu wrote:
           | Is it easy to do on macOS if system sound is needed to
           | demonstrate the bug?
        
             | bayindirh wrote:
             | There are dummy drivers which bypass that limitation when
             | required. I didn't install them, since I never needed sound
             | to demonstrate something.
        
               | jahnu wrote:
               | Ok thanks. Still not as trivially easy as it should be
               | then :(
        
               | bayindirh wrote:
               | No, it's very easy: https://existential.audio/blackhole/
               | 
               | Blackhole is Free and Open Source.
               | 
               | Also, Rogue Amoeba has a product called "Loopback". It's
               | not cheap, but it's another alternative:
               | https://rogueamoeba.com/loopback/
        
               | jahnu wrote:
               | Yeah I'm aware of Blackhole but honestly these sorts of
               | hacks are fine for me a software engineer but not for
               | regular users which is what trivially easy means to me.
               | 
               | There is no good reason it's not possible in Quicktime to
               | record the system audio along with the screen.
        
             | itslennysfault wrote:
             | Not sure with the OS tool, but QuickTime is on all Macs and
             | it's screen recorder can record system audio and/or
             | microphone audio easily.
        
         | s3r3nity wrote:
         | >engineers will soon be able to visually log issues in Jira
         | 
         | I see this issue all the time in bug reports and it can be
         | pretty helpful to see a short video on how to replicate the
         | issue. Depending upon the type of user submitting those reports
         | they are often _more_ helpful than straight text because I
         | don't have to have as lengthy back-and-forth Q&A on getting
         | more details.
        
           | j45 wrote:
           | The free version of Jing used to have a 5 minute limit and it
           | was the perfect constraint to ensure short or multiple videos
        
         | cm2012 wrote:
         | I know someone who just had an issue, they couldn't get any
         | screen recorder through security. This is probably a good way
         | around that.
        
         | TheRealDunkirk wrote:
         | Good grief. If the age of YouTube has taught us anything, it's
         | that creating _good_ video of something takes a lot more skill
         | than writing something _decent_ about something. Trying to find
         | the relevant issue in a bunch of unrelated info, within a long
         | writeup, which a user necessarily edits, at least a little, by
         | the nature of writing something out? Pretty easy. Trying to
         | find it in a rambling, 15-minute video? Welp! Good luck, Jira
         | people.
        
           | butlike wrote:
           | The best thing about video is it tethers me to the speed of
           | the content the rambling, 15-minute video content creator
           | mandated; not the speed I can peruse an article.
           | 
           | Also the first person to invent Ctrl+F for video will be a
           | billionaire.
        
             | debugnik wrote:
             | > Also the first person to invent Ctrl+F for video will be
             | a billionaire.
             | 
             | At least YouTube (desktop web) lets you open the (often
             | auto-generated) captions as a transcript on the side.
        
               | ebiester wrote:
               | I don't use loom, but I remember an interview with
               | someone who had it in their workflow. Isn't some of
               | Loom's appeal transcript and video search?
        
             | j45 wrote:
             | Look let's you play back the video faster.
             | 
             | Also has captioning, transcripts and summarization.
             | 
             | For when a bug doesn't seem possible, video remains
             | invaluable.
        
             | city17 wrote:
             | Not quite Ctrl F, but Loom does use some AI magic to
             | summarize videos and automatically add sections so you can
             | skip to the interesting bits quickly. Only used it once
             | recently, but it perfectly divided my video according to
             | the 3 points I was addressing.
        
           | mistersquid wrote:
           | > Trying to find the relevant issue in a bunch of unrelated
           | info, within a long writeup, which a user necessarily edits,
           | at least a little, by the nature of writing something out?
           | Pretty easy.
           | 
           | This sentiment is one of the reasons why so much
           | documentation is not good.
           | 
           | Writing good, usable, technical documentation is HARD.
        
           | rqtwteye wrote:
           | I doubt people will record 15 minute videos to report an
           | issue. From my experience people are much better at recording
           | a relevant video vs. describing the issue in our text.
        
             | j45 wrote:
             | It's super common and reasonable if it saves days and
             | dozens of emails just to replicate
        
             | lelanthran wrote:
             | My experience with enterprise customers is that recording a
             | video is much more effort than typing "the thingy won't foo
             | the bar" ...
        
               | rqtwteye wrote:
               | That's mainly because creating and submitting videos is
               | hard with current tools.
        
           | torton wrote:
           | The standards are not nearly the same. A team-internal Loom
           | is not intended to be a viral polished social media clip.
           | 
           | Here's a sample scenario from one of my previous jobs: a PR
           | is not getting reviews. After a day I record a three-minute
           | Loom where I walk through the problem and the solution, and
           | post it on the team's channel. A few hours later the PR is
           | approved, without any synchronous work and without me having
           | to spend twenty minutes thinking out and typing out a blog
           | sized post on Slack on the same topic. If anyone ever feels
           | the need to dig out that commit again, the Loom is still
           | accessible.
           | 
           | Loom found a way to solve real problems without more typing
           | or more meetings, and that's why it's been successful. Slack,
           | by the way, has a "record a clip now" feature that I liked
           | even more than Loom for the purpose; but by that point we
           | already standardized on Loom and Loom is better at organizing
           | clips.
        
         | fidotron wrote:
         | Video is one of those things everyone thinks everyone else
         | would want but when faced with using it themselves they find it
         | violently annoying. i.e. ideal for enterprise sales.
         | 
         | That said there is a niche of user testing video capture and so
         | on, but that is not what this is.
        
         | sb8244 wrote:
         | I do all of these things with loom today and love it.
        
         | dewey wrote:
         | I wish people would just record a video and showing what is
         | causing them a problem. It's better than writing "I'm trying to
         | do x and it doesn't work". At least on a video I can see the
         | exact error message, the view they are on which browser they
         | are using etc.
         | 
         | You can condition people to give you all this information but
         | it's an uphill battle, so I'd rather just get it myself from
         | the source if possible.
         | 
         | I feel like there's a misunderstanding here where people think
         | engineers will now record videos instead of writing their usual
         | issue description. This is clearly not the use case of Loom.
        
           | j45 wrote:
           | My experience has been contrary to expecting developers to
           | create videos (which is a good idea too). This approach of
           | video first, and video tickets are prioritized has been my
           | only approach for almost 15 years.
           | 
           | It started with Jing from Techsmith that had one key feature
           | like loom - record and auto upload to the cloud and put the
           | URL into your clipboard ready to paste into an email.
           | 
           | It's surprising use of video in this way isn't more
           | ubiquitous.
           | 
           | Loom might actually be able to do the very thing you are
           | saying it can't. They have a few AI features that seems to
           | auto generate a title and summary recently.
        
           | Metus wrote:
           | I am still dreaming of something that would allow a user to
           | file a ticket, have them record audio and video like loom to
           | describe the issue and what they were trying to achieve, and
           | then dump a screen record of the last minute before opening
           | the ticket as well as as much info about the machine's state
           | as possible. And/or maybe connecting to helpdesk with video
           | directly. Existing software comes close but is not quite
           | there yet.
        
             | hiatus wrote:
             | I think logrocket fits the bill for web applications.
        
         | phero_cnstrcts wrote:
         | And yet they still haven't implemented CD burning. >:-(
        
         | dartos wrote:
         | Managers and leadership.
         | 
         | Those are Atlssian's customers.
        
         | j45 wrote:
         | Having users submit a bug by video is literally one of the
         | biggest biggest cheat codes.
         | 
         | Have been using it for a very long time (I still miss Jing!)
         | 
         | There is no emailing back and forth meaninglessly. The user
         | just records and talks about what they want to do and what hats
         | happening.
         | 
         | The support side sees exactly how the user is doing it to make
         | it instantaneous to replicate the issue.
         | 
         | There is no need for the user to give detailed screenshots and
         | type up a whole scenario.
        
         | the8472 wrote:
         | > engineers will soon be able to visually log issues in Jira
         | 
         | I already use windows game mode for screen captures. Why would
         | I need a separate application for that?
        
           | layer8 wrote:
           | Where I've worked Game Mode was disabled by GPO in enterprise
           | environments.
        
             | the8472 wrote:
             | Disabling a built-in, non-networked feature and then
             | replacing it with a cloud-linked, self-updating 3rd-party
             | one doesn't seem like it would improve security.
        
               | layer8 wrote:
               | They were using on-prem Atlassian, no cloud link and no
               | self-updating, of course.
        
       | candiddevmike wrote:
       | $1.5B for a _screen recorder_
        
         | a1o wrote:
         | I thought it was a point and click game
        
           | organsnyder wrote:
           | Ask me about it!
        
         | codegeek wrote:
         | Reminds me of the infamous dropbox comment :)
        
           | lopkeny12ko wrote:
           | Even after more than a decade, I still don't see what the
           | "infamous dropbox comment" fundamentally gets wrong.
           | 
           | 1. Why would I want to host my sensitive data on someone
           | else's servers instead of my own servers and storage
           | hardware?
           | 
           | 2. Why _shouldn 't_ someone have a physical media backup for
           | time-urgent, sensitive files? Last I was in school, if I had
           | a final presentation, I would absolutely store it both on a
           | hypothetical cloud storage volume and a backup on a thumb
           | drive. If I were still in school today I'd do the same thing.
           | Would you really risk your final course grade on the
           | possibility that Dropbox is down when you are up to present?
           | And nevermind the arbitrary and random account suspensions
           | that all SaaS providers are infamous for (looking at you,
           | Google).
        
             | runako wrote:
             | The answers to your questions are in relative market sizes.
             | Yes, there are millions of people who agree with your two
             | points. There are also millions of people who disagree.
             | (The second set is likely much larger than the first point,
             | but that doesn't matter.) Millions of people is frequently
             | a market.
        
             | tehbeard wrote:
             | Your arguments are not related at all to the original
             | infamous comment.
             | 
             | Your points are valid ones about data privacy, and
             | redundancy of important data. And how Joe public doesn't
             | seem to notice those.
             | 
             | The original infamous comment dismissed a tool that made a
             | task easier for regular users because the server nerd says:
             | "I can build it in my shed out of rsync and bash using a
             | server I maintain, why should I use this?".
        
         | threeseed wrote:
         | Screen recorder used by 200,000 customers many of which will be
         | enterprise.
         | 
         | That's what Atlassian is paying for. The ability to cross-sell.
        
           | svnt wrote:
           | Yep. Given the multiple we can safely assume the growth has
           | leveled off, and Atlassian will say they can use their
           | channel to reinitiate growth.
           | 
           | Maybe they are right. Or maybe it ends up in the junk drawer.
           | Either way they captured a potential next generation
           | competitor for a relatively low cost to them.
        
           | wg0 wrote:
           | 5000 Dollars per customer. Interesting.
        
         | ToucanLoucan wrote:
         | When both major operating systems now include native screen
         | recording out of the box.
         | 
         |  _checks website_
         | 
         | Oh yes they put AI which is actually ML in it. Hence the money.
         | Yep just keep pumping that bubble I'm sure it'll work this
         | time...
        
         | dewey wrote:
         | Let me guess, you could build it in a weekend? It's obviously
         | more than about the video recording tech. Compliance, team
         | permissions, sales, enterprise contracts and making it work on
         | all devices are not trival.
        
           | j45 wrote:
           | Most recently there was a bombshell around being able to
           | record a tab with some new security features making it much
           | harder.
        
         | dartos wrote:
         | And the infrastructure around storing and distributing those
         | videos.
         | 
         | Along with existing integrations into other enterprise software
         | (like confluence, jira, and zoom)
         | 
         | The compliance work for storing and distributing this data is
         | already done.
         | 
         | The staff of experts that don't need to be sourced by
         | recruiters.
         | 
         | The new ability to prevent sites like Monday from integrating
         | with it.
         | 
         | Not to mention the existing loom customers.
         | 
         | Reducing an entire company down to the simplest form of their
         | product and comparing that to the price of the company is kind
         | of dumb.
        
           | j45 wrote:
           | It's ok if it's just a screen recorder.
           | 
           | Creating a video service where uploading the video includes
           | next to no waiting is not trivial.
           | 
           | That would be hard enough to build at this scale for the OP
           | and most people.
           | 
           | There hasn't been one like it before.
        
           | the8472 wrote:
           | JIRA already had attachments.
           | 
           | Win+G, drag & drop
        
           | game_the0ry wrote:
           | I gave you an upvote bc I mostly agree, but as a
           | counterpoint...
           | 
           | Atlassian is a big company that is successful at what they
           | do, bigger than Loom and presumably with more resources. So I
           | am confident they could have just copied Loom's business
           | model and maybe even implemented better to fit their needs,
           | since they have staff in place. It would certainly involve
           | staffing up where needed, but I think they could have pulled
           | it off and saved money. Also, with an acquisition, now they
           | ave to integrate Loom into the broader Atlassian org, which
           | wont be trivial.
           | 
           | So there are legit trade-offs with an acquisition.
           | 
           | That being said, spending $1B on a acquisition also saves
           | time.
        
             | codegeek wrote:
             | It's not just about saving time. Acquisitions like these
             | also help companies like Atlassian increase brand value
             | because Loom is extremely popular and is a great product.
             | Now Atlassian gets to claim all of that under their brand.
        
         | j45 wrote:
         | That's just the first building block.
        
         | runako wrote:
         | Wait until you find out how much Microsoft's flagship text
         | editor is worth.
        
         | squokko wrote:
         | $1.5B for a screen recorder _with customers_
        
         | dang wrote:
         | We detached this subthread from
         | https://news.ycombinator.com/item?id=37856974.
        
       | Zambyte wrote:
       | From loom.com
       | 
       | > Loom works wherever you do.
       | 
       | > Get Loom for Free
       | 
       | > For Mac, Windows, iOS, and Android
       | 
       | Looks like Loom does not work wherever I do.
        
         | pcmaffey wrote:
         | Also loom does not work at all offline, even the video
         | recording...
        
           | butlike wrote:
           | I suspect this will become a more-and-more common occurance
           | as deep fake videos become more ubiquitous. There will have
           | to be some mechanism to validate the origin of the video is
           | truly from the content creator. If the video was created
           | offline and uploaded after the fact, who knows if it's
           | generated audio super-imposed over a deep fake?
        
             | VTimofeenko wrote:
             | In that case it's possible to generate a deepfake offline,
             | then open the video in a player and record that. I doubt
             | online-ness by itself will do anything if it's still just a
             | video signal leaving the machine.
        
         | CalRobert wrote:
         | All of our backend devs (including myself) are on Linux (and
         | use Firefox) so Loom was a nonstarter for us.
        
           | otachack wrote:
           | It's always a blast when technology and marketing collide.
        
           | j45 wrote:
           | It's surprising loom doesn't work on Linux. I wonder why.
        
       | fishnchips wrote:
       | Can they acquire Asana and merge it with Jira so that I can
       | dislike one project management tool instead of two?
        
         | butlike wrote:
         | Jirana or Asira? I'm drinking my morning Bawls with Guarana,
         | reading Jirana!
        
         | sb8244 wrote:
         | Do you dislike the tools or dislike the process that gets
         | created around the tools?
        
           | malermeister wrote:
           | I dislike the tools for the process they encourage.
        
           | fishnchips wrote:
           | I think both tools could use some serious UX love. The
           | processes folks introduce around them - that's a different
           | topic obviously. You can enforce atrocious processes with
           | Trello or ClickUp but I find these much less bad.
        
         | nicoburns wrote:
         | If you have influence on what tools you use at your place of
         | work, then consider trying https://www.shortcut.com/. It's UX
         | is IMO fantastic (and it's UI is _fast_ ) while being a lot
         | more full-featured than something like Trello.
         | 
         | (not associated with the company - just a happy customer who
         | feels like they ought to be more widely known than they seem to
         | be)
        
           | fishnchips wrote:
           | I think my team looked into that, among good few others.
           | There is a decent number of tools that would work better for
           | dev/product teams, but if you want to have one solution for
           | the whole company, the list is shorter. We're currently
           | living with ClickUp.
        
       | gigatexal wrote:
       | 975M for what the company does seems awfully high imo. But nice
       | exit all things considered for the Loom folks and their
       | investors.
        
         | blairbeckwith wrote:
         | companies are generally valued based on their revenue and user
         | base rather than their product
         | 
         | it is true that $975M is too high a price for a screen recorder
         | when they could have bought a licence to Cleanshot for $19
        
           | j45 wrote:
           | Neat.
           | 
           | Does cleanshot auto upload and process the video as well?
        
             | blairbeckwith wrote:
             | There is an associated cloud service called Cleanshot Cloud
             | - all licenses get a small amount of storage for free, or
             | you can upgrade to Unlimited for a monthly subscription.
             | 
             | Alternatively, because it's a great native-first app, you
             | can just set the saving directory to an existing cloud
             | provider on your machine like Dropbox and let it handle
             | uploading and serving the file.
        
               | j45 wrote:
               | Associated?
               | 
               | See the thing with something like loom is it just works.
               | 
               | I used mono snap for a while for example.
               | 
               | Native apps to capture are great but they seem to get
               | acquired.
        
               | blairbeckwith wrote:
               | I'm not sure what your point is. Lots of apps, native or
               | not, get acquired. What are we talking about here?
        
             | programmarchy wrote:
             | Yeah, Loom nailed this feature. Streaming the upload while
             | recording means the video is ready to share instantly,
             | which is very slick. Great UX.
        
               | j45 wrote:
               | They really did nail it.
               | 
               | Maybe it's easier now to do but it definitely was faster
               | than a native app locally uploading to the cloud as you
               | record.
        
       | altdataseller wrote:
       | For a second, I thought they acquired the diet app and were
       | planning to diversify into the diet business
        
       | consumer451 wrote:
       | Tried out Loom, installed the desktop tool, took up >50% of CPU
       | at random times when not being used.
       | 
       | Nope, nope, nope.
        
       | jitl wrote:
       | Bummer. Our sales and customer success people really like Loom,
       | and users often send us loom recordings to report issues or
       | suggest features. I'm not happy it's Atlassian.
        
       | antondd wrote:
       | What do you folks think Loom's revenue was in the recent years?
       | I'm curious what the ARR multiple would be in this deal. 20X?
       | 40X?
        
         | altdataseller wrote:
         | Probably much much lower. If this was 2020 or 2021, perhaps,
         | but multiples haven't even in that high in the public market
         | for high growth companies for the past few years
        
           | davinci123 wrote:
           | You can do approximate math from Series C, where they raised
           | $130M at $1.5B valuation - announced in May 2021. The ARR
           | multiples in 2021 was 50X NTM ARR. They potentially hit $30M
           | by end of 2021 (raised sometime late 2020/early 2021).
           | 
           | Now even if they grew at 40-50% YoY CAGR (which is on the
           | bullish side) - $60M-$70M ARR, approximately giving them a
           | 10-12x ARR multiple for NTM revenue, put them squarely in the
           | median to high-end valuation mutiple for PLG companies
           | growing at 30-50% YoY
           | (https://www.meritechcapital.com/benchmarking/historical-
           | trad...)
        
       | sb8244 wrote:
       | C'mon Atlassian, have the decency to throw another 25M their
       | way...
        
         | davinci123 wrote:
         | Almost like buying a retail product for $9.99 :D
        
       | lijok wrote:
       | People really will buy anything hey
        
       | NKosmatos wrote:
       | Oh great, that's what Jira and Confluence needed in order to make
       | them more sluggish, less responsive and more user unfriendly... a
       | video messaging platform integration. Good grief, who thinks of
       | these things :-(
       | 
       | With 1 billion and a team of software developers, I would put
       | Jira and Confluence back on the right road, not acquire a video
       | company ;-)
        
         | j45 wrote:
         | Agreed.
         | 
         | The loom integration has been useful to attract some users who
         | don't use Jira otherwise.
         | 
         | I just wish Jira-1369 would get solved after 20 years because
         | users refuse to adopt Jira or confluence when they're getting
         | waterboarded with notifications instead of a timed digest that
         | can be set.
        
           | jedberg wrote:
           | Jira-1369 was closed four years ago.
        
       | tiborsaas wrote:
       | Great, more potential clients to sell Jira to :(
        
       | lasermike026 wrote:
       | Why is this a good thing?
        
         | usrnm wrote:
         | Some people will get fat bonuses
        
         | blackoil wrote:
         | Good for who? Receiving billion dollar must feel good.
        
       | gjsman-1000 wrote:
       | Great, the developers of Jira are expanding their horizons.
       | 
       | On the other hand, having used Loom a few times, I admit I can
       | completely understand why. Loom is an almost unbelievable piece
       | of software.
        
       | heisgone wrote:
       | This make perfect sense. Atlassian is cornering the market of
       | "features nobody ask for but make for good sales pitch to
       | clueless managers".
        
         | hshsh667 wrote:
         | Absolutely agree
        
         | jjoonathan wrote:
         | You have to fill in the mandatory metadata correctly (both on
         | the meeting and in the linked Epic, you did remember to link an
         | Epic right?) or the meeting won't start. Just imagine how
         | pretty the Atlassian admin's productivity dashboards will look
         | now!
        
         | edgyquant wrote:
         | In what world is loom something no one asked for? I, and my
         | team, use it everyday and have at my past two jobs as well. For
         | engineers it's a life saver being able to share a quick video
         | of some code and the bug youre getting (or asking what some
         | piece of code does) and also forcing junior engineers to do
         | this for a PR guarantees the feature works/is a form of QA.
        
           | eptcyka wrote:
           | Coming from a deep, shameful corner of ignorance, but what's
           | special about recording a screen and sharing it via the comms
           | tool of choice (IM, Slack, Signal, e-mail)?
           | 
           | I do love the idea of sharing a screen recording of features
           | though.
        
             | swivelmaster wrote:
             | It's well-executed and convenient. That's worth a lot.
        
               | hannes0 wrote:
               | This discussion reminds me of when Dropbox was at ShowHN
               | and someone was commenting on how this could be done with
               | FTP.
               | 
               | https://news.ycombinator.com/item?id=8863
        
               | scott_w wrote:
               | To be fair, the person asking the question genuinely is
               | interested in the answer:
               | https://news.ycombinator.com/item?id=37858345
        
               | eastbound wrote:
               | I still haven't purchased Dropbox. When the choice came
               | up, it seemed important for our backups not to be made in
               | USA.
               | 
               | So, indeed, a very cool replacement was SSH.
               | 
               | I still don't know anyone who didn't leave Dropbox after
               | they jacked up the prices. A USB key is much cheaper (and
               | reliable, at the rate at which Dropbox nukes accounts
               | that they deem not compliant with whatever policy).
        
               | solardev wrote:
               | Most people I know just went with their cloud provider's
               | sync solution once everyone added one (GDrive, iCloud,
               | Amazon photos, OneDrive, Creative Cloud, etc.)
               | 
               | Can't remember the last time I saw a USB key in use
               | anymore.
               | 
               | The cloud stuff is convenient, but it quickly became a
               | commoditu Dropbox is still better in some small ways
               | (like delta syncs) but it wasn't enough I guess.
        
               | mikeyouse wrote:
               | It's amusing to see "but it wasn't enough I guess" in
               | relation to a profitable $10 billion company with 3,000
               | employees. That's a pretty good outcome!
        
               | solardev wrote:
               | True! It's still a useful product, but the pressure to
               | keep getting huge-r is always there I guess. I knew
               | someone who worked there and they seemed pretty desperate
               | for new initiatives (like the failed Paper). Most of
               | their competitors have online storage as part of their
               | product portfolio. I don't know of anything else major
               | that Dropbox does...
        
               | eastbound wrote:
               | Well, it's relevant: Atlassian launched a paid issue
               | tracker in 2003 when the open-source Mantis was all the
               | rage.
               | 
               | There is always room for a smooth paid service compared
               | to the rough free one. Android and Linux vs twice-more-
               | expensive Apple.
        
               | ajkjk wrote:
               | > I still don't know anyone who didn't leave Dropbox
               | after they jacked up the prices.
               | 
               | Funny, I don't know anyone who did.
        
               | antonjs wrote:
               | No wireless. Less space than a Nomad. Lame.[1]
               | 
               | [1] https://m.slashdot.org/story/21026
        
               | dmurray wrote:
               | Surely those are the qualities Atlassian will want to
               | change as quickly as possible, though.
        
               | cco wrote:
               | It always destroys my laptop, MacBook Pro i5 from 2020.
               | Desktop app, chrome extension, whatever, it absolutely
               | chews up my CPU.
        
             | CharlieDigital wrote:
             | They're not necessarily buying it just for the tech; I have
             | no doubt that Atlassian could build their own version of
             | Loom.
             | 
             | I'd guess that a big part of it is customer acquisition and
             | then raising prices or ramping customers to other Atlassian
             | products.
        
               | eptcyka wrote:
               | No, I mean, desktop and mobile screen recording, in my
               | opinion, seems to be simple enough even for laymen. I
               | could also be convinced otherwise :)
        
               | CharlieDigital wrote:
               | As others have pointed out, it's not the recording that's
               | the hard part per se; more so the entire workflow from
               | hitting firing up the recording tool to getting the final
               | recording -- possibly edited -- into the cloud for
               | sharing in some seamless flow.
               | 
               | Lots of ancillary stuff involved. I know a team that went
               | down this route and built a competing tool and the
               | hardest part was working out the streaming upload and
               | storage. Then you layer on things like permissions,
               | lifecycle management, etc.
        
               | politelemon wrote:
               | Also recently Atlassian released a Whiteboard (read
               | Miro/infinite canvas) feature in Confluence cloud, so
               | this could become another tool in the set that they
               | release to keep people collaborating on their platform
               | and not heading elsewhere.
        
               | groestl wrote:
               | I have a lot of doubt Atlassian can build anything in a
               | reasonable timeframe. CLOUD-6999.
        
               | mvdtnz wrote:
               | Oh that's nothing. Check out CONFSERVER-5926. Create
               | April 2006 and finally closed with resolution
               | Duplicate(???) in 2019.
        
             | throwanem wrote:
             | Loom makes it very easy to voice over and annotate a
             | recording, with both individually editable in a way raw
             | screen recordings don't support, and to share the result
             | via a link.
             | 
             | It's not (yet?) heavily used among engs where I am, but we
             | love it anyway for massively shortening the feedback loop
             | with designers who can drop a 30-second demo of some
             | prototype UI at the head of a Slack thread and
             | asynchronously receive the kind of nuanced feedback that'd
             | usually need to start off with a (necessarily synchronous)
             | huddle.
        
               | eptcyka wrote:
               | Cool, this is the answer I was looking for. Thank you so
               | much!
        
               | KRAKRISMOTT wrote:
               | Their video summarization and speed-ups are killer
               | features.
        
               | jzelinskie wrote:
               | I think lots of people haven't realized that video clips
               | like Loom are actually built into Slack. The button that
               | looks like a video camera below the input text box does
               | it.
               | 
               | It's not a full replacement, but it's the one you already
               | have.
        
               | gumby wrote:
               | I had never even noticed that button before. thanks.
        
               | BossingAround wrote:
               | Slack's huddle feature is actually so nice. We use it
               | more often than the dedicated MS Teams our org pays for
               | (sadly).
        
               | killingtime74 wrote:
               | We used it for a bit then stopped after discovering the
               | screen share resolution is super low
        
               | switch007 wrote:
               | Anecdote: It's so well hidden or underpromoted that
               | exactly 1 colleague has sent me a video recorded via
               | Slack in its feature's existence. (employee count: mid
               | 000's)
        
               | tqi wrote:
               | Personally, I'm not 100% sure those videos are a net
               | benefit for teams. It definitely reduces the effort
               | required by the person creating the video, but comes at
               | the expense of requiring more effort from the people
               | consuming the content. While there are certainly cases
               | where showing is easier than telling, more often I find
               | the quick videos are more verbose and less well organized
               | than a doc or a message. "I didn't have time to write a
               | short letter, so I [recorded a video] instead."
               | 
               | Who knows, maybe the counterfactual isn't "wrote a
               | concise doc," but rather "didn't share the information at
               | all," in which case I suppose Loom et al is a positive.
        
               | simlevesque wrote:
               | > but comes at the expense of requiring more effort from
               | the people consuming the content.
               | 
               | Before that you got an issue saying "There's a bug on the
               | notification list" and you needed to figure out how to
               | reproduce it. Now you get a video showing exactly how to
               | reproduce it.
               | 
               | It's a life changer and the opposite of what you
               | describe.
        
               | tqi wrote:
               | Like I said, there are definitely cases where showing is
               | easier than telling, and bug reports often fall into that
               | category. But as an alternative to more durable documents
               | (design explorations, PRDs, etc), I often find that docs
               | are more thoughtfully organized.
        
               | throwanem wrote:
               | I would be very surprised to see anyone try to put a Loom
               | in place of a PRD or RFC!
        
               | throwanem wrote:
               | > requiring more effort from the people consuming the
               | content
               | 
               | This hasn't been my experience; if anything, quite the
               | opposite, in that it's enabled my team to contribute much
               | _more_ actively to design. The effort of providing
               | actionable feedback is admittedly slightly higher, but
               | that 's not a bad thing; needing to (and having time to!)
               | write up feedback seems to yield more actionable results
               | than doing it verbally in the moment, and for things that
               | do really need talking through we have several sync
               | touchpoints during the week with our embedded designer.
               | 
               | Of course, in contexts where no such touchpoints exist or
               | where design and eng generally don't have a close
               | relationship, I could see Loom being difficult - but I'm
               | not sure I'd blame that first on the tool; if Design and
               | Eng communicate only by throwing things over a transom at
               | one another, I think the tool much more likely exposes
               | problems you already had and didn't know about.
        
           | duped wrote:
           | I've been using Peek for this for years and never thought it
           | was a billion dollar feature
        
           | yieldcrv wrote:
           | Command+shift+5 is built into OSX
           | 
           | I find the loom extension redundant and glitch prone
        
             | chenster wrote:
             | Loom gives a much better UX and easy to use and more
             | important ability to share. They probably have a huge user
             | base that other businesses interested in acquire.
        
           | tshaddox wrote:
           | On MacOS Loom is extremely buggy and, even when it works, is
           | way worse than MacOS' built-in screen recording.
        
             | paiute wrote:
             | Loom is gold on windows.
        
           | jmuguy wrote:
           | They seem to be glossing over the fact that Loom doesn't just
           | record the screen - it immediately gives you a link to that
           | recording.
        
             | JCharante wrote:
             | So ShareX?
        
               | smaddock wrote:
               | ShareX uploads videos in a pipeline: record, optimize,
               | then upload.
               | 
               | Loom does this while the video is being recorded to give
               | you the link as fast as possible.
        
               | seanhunter wrote:
               | And that's worth a billion dollars?
        
           | flashgordon wrote:
           | Actually the bigger q is where is Loom's moat? I've used loom
           | too and I agree that being able take a video and do "mini
           | editing" is useful but I guess I wouldn't pay for it given
           | cmd-optiom-5 on osx. But still the real thing is where is the
           | moat? I ask this because until recently I hadn't given much
           | thought to "having paid users who will feel stupid to move
           | off" was not a big deal but clearly it is?
           | 
           | To play devil's advocate though from a numbers point I think
           | loom has about 20m users so this is $5 per user. But if acq
           | is for a billion then I'd assume their actual revenue is
           | something like 100m. So $5 /user/year. I guess in that sense
           | once a user has paid that low price they are not thinking of
           | moving off for a year so it is plenty of upsell opportunities
           | for atlassian. Ofcourse depending on usage just the video
           | hosting could cost them more than $5/user/ year? Interesting
           | stuff!
        
             | sb8244 wrote:
             | Maybe going outside of engineering?
             | 
             | I use both loom and cmd opt 5, but my CS and sales team
             | would not be able to effectively use cmd5 (editing,
             | hosting, comments, etc.)
             | 
             | The moat for us is that it just works and is cheap enough
             | that moving off is literally not worth my time.
        
               | foobarian wrote:
               | Sadly these days it seems that having good taste and not
               | having embarked on the enshittification train itself is a
               | pretty great moat.
        
               | flashgordon wrote:
               | This is fair. I think I was giving less credit to looms
               | packaging of a "complete" feature. Almost like their work
               | is "done".
        
             | solardev wrote:
             | If I remember correctly, they also host the edited videos
             | and the recipient gets a link to their hosted version.
             | 
             | That's the reason I didn't sign up (I wanted to send the
             | video over Slack directly), but it does functionally add a
             | moat where all your videos are on their servers, like
             | YouTube.
        
             | swalling wrote:
             | Loom does not have a moat, which is why they were purchased
             | by a platform that does have one.
             | 
             | It's a very well-done feature, but there are increasingly
             | other platforms (Slack, Dropbox) that offer features 80% as
             | good for free.
        
               | kunalgupta wrote:
               | It is not a very well done feature. It is among the most
               | deterministic pieces of software I have ever used.
               | Tella.tv and Screen Studio are well done pieces of
               | software, but not Loom
        
               | ericjmorey wrote:
               | How is deterministic bad in this scenario? What
               | specifically is bad about Loom in your experience?
        
               | flashgordon wrote:
               | In this day and age you'd be surprised how "valuable"
               | deterministic is. Imagine I go to a LinkedIn feed and
               | just see the same feed on refreshes instead of engagement
               | driving randomness?
        
           | doctorpangloss wrote:
           | I understand that stuff like Loom exists and people use it.
           | But people are saying it makes no sense, not that it doesn't
           | happen.
           | 
           | > also forcing junior engineers to do this for a PR
           | guarantees the feature works/is a form of QA... life saver
           | being able to share a quick video of some code and the bug
           | youre getting
           | 
           | Developers who don't know if what they write works or who
           | can't express a bug in words... they're in trouble. You don't
           | need experience for that. Non-developers / non-pros doing QA
           | is symptomatic of greater problems.
           | 
           | > life saver being able to share a quick video
           | 
           | Who is supposed to be watching these videos? In your honest,
           | no-BS assessment, when you're staring at these Zooms you
           | might be doing professionally with like 9 people and only 1
           | of them is an engineer, and he's offshore: like isn't that
           | the problem?
        
           | rmbyrro wrote:
           | This is news to me
           | 
           | I don't recall having the need to use video to express
           | anything that comes to code.
           | 
           | Perhaps user interface stuff, yes. But code? Can't
           | remember...
        
           | unixhero wrote:
           | People really don't like Atlassian around these parts
        
           | krooj wrote:
           | I guarantee you the snark originates from a hatred of JIRA.
        
         | karaterobot wrote:
         | Nah, Loom is a really valuable tool. I cannot count the number
         | of meetings I've been able to skip because I could just send a
         | video out for comments. It's also much better than screenshots
         | for providing context to Jira tickets and bug reports.
        
           | heisgone wrote:
           | Maybe the problem is need of fixing is "too many meetings".
        
             | karaterobot wrote:
             | Yep, and Loom is a good tool for that. That's why it's been
             | so useful.
        
         | diogenes4 wrote:
         | YMMV of course but it is straightforwardly useful in my
         | experience.
        
         | tristor wrote:
         | Loom is the best option currently in the market for doing
         | screencast recordings and demo recordings. I use it
         | extensively, and started out using other alternatives like
         | complex configurations in OBS. Loom is not only a superior UX,
         | but the built-in web editor works perfectly without requiring
         | the heavy weight of installing, learning, and using (and often
         | paying for) a more pro-grade video editor for doing simple
         | tasks.
         | 
         | This may be because I'm a PM now, because I didn't do this type
         | of thing as an engineer, but I have grown a huge appreciation
         | for visual tools because "a picture is worth a thousand words".
         | If I can show somebody the behavior that I am talking about,
         | actually get a record of a bug happening, or build a demo that
         | doesn't feel like a slide deck and is showing actual product
         | experience, it has a deeper visceral impact on customers and
         | engineers, and speeds up resolution time or identifying
         | directionality of design.
        
         | joshstrange wrote:
         | I don't use it but I have a family member who uses it
         | extensively and has a love-hate relationship with it (perfect
         | for it to be owned by Atlassian). It's a great tool _when it
         | works_ and they've told me they would switch in an instant if
         | there was something better. I guess it crashes and loses data
         | for them semi-regularly, sometimes they have to contact support
         | to find something the web/app lost.
         | 
         | Personally I use, and love, CleanShotX but I don't need to
         | record my face and I'm not even sure if you can draw on the
         | videos you create like you can in Loom. I use it mostly for
         | annotating pictures. And before "macOS has this built in", yes
         | they do and what they provide is way better than nothing but it
         | doesn't hold a candle to CleanShotX. It's way clunkier and hard
         | to make edits once you've added something to the screenshot,
         | CleanShotX is a breeze and being able to record video as a gif
         | is awesome for bug tickets or documentation.
        
       | toddmorey wrote:
       | This is a bummer. I really liked Loom. I was surprised to find
       | some really neat video tools now by Prezi. Who else is doing good
       | stuff around quick async collaboration?
        
         | gangstead wrote:
         | It's kind of silly but at my work we're using Gather. Walking
         | your little pixel art character around the "office" is silly at
         | first, but it's really lowered the friction to short video
         | interactions. It's way less friction than sending someone a
         | link and waiting around for them to join a meeting.
        
           | jeremy_k wrote:
           | We use Gather too; it's amazing for real time collaboration.
           | I use Loom to summarize work and send updates to a larger
           | audience in an async fashion.
        
         | ValentinTrinque wrote:
         | Doist Inc. with Twist (https://twist.com). A sane replacement
         | for slack that focus on making your life easier, and get actual
         | job done by levering the concept of "threads" to make them
         | first-class citizens that bridge the gap between instant chat
         | where direct communication is needed and task manager where you
         | need to declare a discussion to be open or closed.
         | 
         | They side with the "Deep Work" philoshopy, and encourage
         | (written) async collaboration.
        
           | steve_adams_86 wrote:
           | Twist is much nicer than Slack in my opinion. The signal to
           | noise ratio tends to be much better, and I find myself
           | distracted by it far less because information I need is much
           | easier to find when I need it.
        
         | dbish wrote:
         | We just started a beta of a product that is a drop in loom
         | replacement and "smarter" in that we completely index not just
         | what you said but what you showed on screen (OCR) and what you
         | did (captured actions) to make everything easier to find,
         | easier to get quick answers from (built in chat assistant who
         | "watched" the video already) and auto generate things like docs
         | out of it. Looking for beta users and feedback on feature
         | requests, check out a post about it here:
         | https://www.augmend.com/blogiverse/augshare-0-2 or drop me a
         | note diamond@augmend.com
        
         | simantel wrote:
         | My side project, Teaminal, lets you do agile meetings like
         | standup, sprint planning, and retro asynchronously. Stuff like
         | status updates or planning poker aboslutely doesn't need to be
         | done on a call.
         | 
         | Link: https://www.teaminal.com
        
         | alalani1 wrote:
         | I use Tella.tv which is effectively a Loom replacement but
         | their desktop mac app hasn't ever crashed on me
        
         | tomatohs wrote:
         | We are building "Loom for devs" at https://dashcam.io
        
           | earthling8118 wrote:
           | Windows and Mac only, this is dead on arrival for me
        
       | antidnan wrote:
       | I know screen recording tools are widely used in the engineering
       | world... I always thought they were more impressive for how much
       | they culturally normalized screen recording in the rest of the
       | corporate world.
       | 
       | Separately, I'm a big fan of cleanshotX.
        
         | passion__desire wrote:
         | Isn't there a Mac app which can record your programming
         | presentation or demo video and turn into slides using AI? That
         | feature could be next step for Loom acquisition.
        
           | dbish wrote:
           | We're a new startup that has recording -> docs, not slides
           | yet, but it's easy enough to go that direction. We just
           | started a beta of a product that is a drop in loom
           | replacement and "smarter" in that we both generate doc
           | artifacts and completely index not just what you said but
           | what you showed on screen (OCR) and what you did (captured
           | actions) to make everything easier to find, easier to get
           | quick answers from (built in chat assistant who "watched" the
           | video already), etc. Taking on new beta users and feedback on
           | feature requests, check out a post about it here:
           | https://www.augmend.com/blogiverse/augshare-0-2 or drop me a
           | note diamond@augmend.com
        
       | thenerdhead wrote:
       | Glad for the founders, but I cannot help but think this is such
       | an overpriced acquisition for a glorified screen capture tool and
       | ecosystem.
       | 
       | Now you can attach videos to jira tickets, seems a bit overkill.
        
         | objclxt wrote:
         | It's a bargain compared to their Series C valuation in 2021 of
         | $1.5 billion.
        
           | kylecordes wrote:
           | Ouch. I wonder how much of the exit value got absorbed by
           | their preference stack.
        
           | thenerdhead wrote:
           | Not really a discount if you arguably don't need to buy it in
           | the first place! That valuation to begin with is ridiculous
           | with their DAU.
        
         | binarymax wrote:
         | At 25M users it's about $40 per user, and Atlassian needs some
         | kind of screencast data to bolster their future in training
         | project management models. Also, they can afford it, so it's a
         | good time to get into the market.
        
           | thenerdhead wrote:
           | Hopefully they aren't paying for all those ghost users from
           | the pandemic hype. Could be a good acquisition but Atlassian
           | somewhat known for just buying useless crap.
        
         | zelphirkalt wrote:
         | Waiting for a future, where you cannot simply look at a ticket,
         | but have to skip through a video over and over again, just like
         | with voice messages that people send on messengers. Instead of
         | having to think about clear writing in tickets, one has a vague
         | not well defined speech in a video. Then maybe they will add
         | automatic transcription and again people will think "Now it's
         | all fine!", which of course it won't be.
        
       | willio58 wrote:
       | Anyone have a good alternative to loom? It's honestly a great
       | tool but I foresee the 20 free videos going away with this
       | eventually
        
         | chenster wrote:
         | To name a few, RecordIt (gif only), Camtasia, Snagit
        
         | dbish wrote:
         | We just started a beta of a product that is a drop in loom
         | replacement and "smarter" in that we completely index not just
         | what you said but what you showed on screen (OCR) and what you
         | did (captured actions) to make everything easier to find,
         | easier to get quick answers from (built in chat assistant who
         | "watched" the video already) and auto generate things like docs
         | out of it. Looking for beta users and feedback on feature
         | requests, check out a post about it here:
         | https://www.augmend.com/blogiverse/augshare-0-2 or drop me a
         | note diamond@augmend.com
        
         | tln wrote:
         | I switched to scre.io
        
         | nakodari wrote:
         | You can try out Jumpshare (https://jumpshare.com). We are
         | seeing many people move to our platform from Loom. I am the
         | founder so feel free to ask anything.
        
         | Zaheer wrote:
         | Zappy from Zapier is free: https://zapier.com/zappy
        
       | yesimahuman wrote:
       | As a loom customer, color me very surprised. I did not expect it
       | to have such a strong business since we generally just
       | sporadically use it and it's a vitamin not a painkiller. Just
       | goes to show how you can't accurately evaluate companies based on
       | your own limited experience. Congrats to the team
        
       | davinci123 wrote:
       | Atlassian has a record of failed acquisitions: Bitbucket,
       | HipChat, Trello, OpsGenie,.. and the list goes on. Add Loom to
       | that list.
       | 
       | In this market, when every single collab company is struggling,
       | Atlassian goes and acquires a collab company when there are so
       | many companies in the DevTools space or get your pick in AI.
       | Spending a billion on a video sharing tool? Unsure what they were
       | thinking and who all are advising the founders. I see the Aussie
       | connection though..
        
       | mschuster91 wrote:
       | Can Atlassian just for once first go and stabilize their existing
       | product lineup before trying to shoehorn yet another thing into
       | their offering?
       | 
       | I mean, it's _basic_ stuff that just isn 't possible on JIRA
       | Cloud for example, like setting a global sender address for
       | notification emails - something perfectly possible on on-premise
       | installations, but on Cloud you have to do that for each project
       | and you can't even set it up as a default for new projects.
       | 
       | Or maybe what about a first-party Terraform provider. Or a
       | support that's actually worth the name instead of underpaid
       | callcenter employees that seem to have to strictly follow some
       | sort of script instead of actually being allowed to use their
       | brains or to properly read what customers write them.
       | 
       | That billion $ they just dumped out on this acquisition could
       | have been invested into their existing products.
        
       | jordigg wrote:
       | Loom is an excellent piece of software, but from my perspective
       | in IT I've never been able to justify it's ROI.
       | 
       | I've been always pushing for it to go away as soon as had to
       | start looking at SaaS spend. Looking at the analytics only a few
       | power users really made use of it while the biggest majority of
       | users never used to record or maybe only recorded 1-2 videos a
       | quarter. It was too expensive and video is very expensive to run
       | on the cloud.
       | 
       | Zoom released a competitor recently and that must be killing
       | them. Other companies are also offering cheaper alternatives and
       | egress traffic for video-centric businesses is crazy expensive.
       | 
       | They had layoffs not so long ago, like many companies, and during
       | my last negotiations with them they were very aggressive with
       | pricing. Aggressive to the point of their executive team asking
       | what amount we wanted to pay, and they actually committed to the
       | price we offered...
       | 
       | Glassdoor reviews and Blind comments weren't good at that time
       | either, but that is true for most companies. I think they
       | couldn't keep the revenue curve up-to-the-right to offer a decent
       | return to their investors and it was turning more into an OK
       | business. Time to sell, stay there for a year and move on to
       | start their next thing. For Atlassian is a relevant acquisition,
       | especially as they are also focusing more into chasing freshdesk
       | or zendesk as a customer support platform.
       | 
       | I wish them the best, as I said, the product itself was very well
       | designed and engineered compared to any other alternatives out
       | there. I think they missed to make it relevant and a must have
       | for companies, maybe focusing more to sale to sales and customer
       | experience/support teams which tend to have big budgets compared
       | to other teams.
        
       | habosa wrote:
       | Loom is probably the simplest billion-dollar piece of software,
       | but it's also excellent software and I am happy they're getting
       | paid.
       | 
       | Screen recording before Loom was a pain. You had to open up some
       | program, start it, save the file, upload the file somewhere, and
       | share it. And if you had to edit the recording at all ...
       | probably start over.
       | 
       | With Loom it's all one click and it's ready to share the instant
       | you hit the Stop button. At my company we make and share dozens
       | of Looms per day and it's a key part of maintaining a remote
       | culture.
        
         | segasuperstar wrote:
         | My immediate reaction was that value-wise it was a joke, how
         | can they be worth $1 billion?
         | 
         | I agree with what you're saying here though, one click, ACL
         | controlled and simple to use videos.
         | 
         | Concur with the enablement of the remote culture. I would have
         | thought Atlassian could clone that so simply.
         | 
         | The Loom software is super buggy though, I have to open their
         | site or extension or desktop app multiple times before it
         | starts working, but when it does work the editing is just about
         | OK. I have thought about using Google Meet to record my
         | desktop, I've heard the editor in that is pretty good, and you
         | can stop, start, trim/edit & share in Google Drive or share
         | further with a link.
        
           | diogenes4 wrote:
           | > I have thought about using Google Meet to record my
           | desktop, I've heard the editor in that is pretty good, and
           | you can stop, start, trim/edit & share in Google Drive or
           | share further with a link.
           | 
           | Surely loom can't be any worse than google chrome
        
           | Atotalnoob wrote:
           | They are worth $1 billion due to their customer base.
        
             | tootie wrote:
             | I think the concern is more that they have such a small
             | moat. Their product seems too easy to copy. But given that
             | they are first to market, did a very a good job with what
             | they offer and have acquired a lot of customers, that is
             | all worth a lot of money. Is "a lot" $1B? Hard to say.
        
               | jschumacher wrote:
               | Once you host your videos with Loom and link them
               | everywhere, the moat ain't that small anymore. Also,
               | their AI features are excellent.
               | 
               | But certainly agree that more competition entered the
               | space in the last couple of years.
        
               | kbos87 wrote:
               | The brand also becomes a reinforcing moat in an
               | interesting way when you become a household name. When
               | your employees think to themselves "I want to send a
               | quick video update to team X" and they instantly default
               | to downloading Loom, IT's decision for which vendor to
               | buy a solution like this from is practically made for
               | them.
        
           | baq wrote:
           | People pay for it. It's probably something like 30x revenue
           | or whatever growth valuation but still the point stands: it's
           | good enough to have quite a few paying customers.
        
           | nikanj wrote:
           | > The Loom software is super buggy though
           | 
           | Perfect fit for Atlassian's portfolio then
        
             | woleium wrote:
             | That's exactly what I thought too, lol.
        
         | Spivak wrote:
         | How does it compete with macOS screenshot in recording mode?
         | Because that sounds basically the same flow just drag/dropping
         | the output file into Slack.
        
           | baq wrote:
           | Click button, record video, paste link into slack/github vs
           | click button, record video, figure out what to do with the
           | useless huge file; also annotations and whatever ai they
           | managed to put in there to summarize the transcript
        
             | Spivak wrote:
             | Huh? Click button, record video, "file" appears in the
             | bottom corner of the screen, drag that into Slack or the
             | Github editor, done. I would be worried about the links
             | expiring, is Loom really hosting arbitrary unlimited sized
             | video content _forever_ for $12 /mo? Damn, it's a good
             | thing they got bought.
        
         | tempsy wrote:
         | They raised $200M and last raised at $1.5B.
         | 
         | Depending on liquidation preference clauses I don't think any
         | employee outside the founders will make much from this sale.
        
           | runako wrote:
           | Would you mind sharing the ballpark arithmetic that leads to
           | this conclusion?
        
             | lmeyerov wrote:
             | most of the employees came in at later rounds, so play it
             | out. ex: They'd get say $100K in options on paper, but the
             | pitch would be the company is high-growth, so expectation
             | of 2X, 10X, 20X, etc over next few years. That $100K is
             | really $200K next year, $2M the year after, etc.
             | 
             | Except they sold the company at a ~flat multiple over the
             | valuation. If employees got RSUs, then at least they made
             | say $65K after short-term capital gains (30%+). But if as
             | options... no growth over the latest valuation's strike
             | price, so nothing. $65K is not $200K and certainly not
             | $2M.. and $0 is even worse.
             | 
             | FWIW, I'm a happy customer, am happy for the founders, and
             | hope the new features keep rolling out through the
             | acquisition -- our usage of Loom grows every month! The
             | issue here is not the founders, but HR & VC. This is why
             | joining companies with high valuations is a big risk as the
             | VC's have already set inflated prices that ate your
             | potential payout -- you earn on growth over the strike
             | price at time of joining -- and these high markup companies
             | have a lot of revenue to grow into.
        
               | nlavezzo wrote:
               | That's not how option pricing works. This is a private
               | company, and it was raising money using preferred shares.
               | The employee shares underlying the options would have
               | been common stock.
               | 
               | At least once a year the company would be required to do
               | a 409a valuation to set the FMV for those underlying
               | common shares and thus the strike price for any options
               | in the next year or less. The 409a valuation for common
               | shares is pretty much always going to be significantly
               | discounted vs preferred for a variety of reasons like
               | lack of liquidation preference, lack of liquidity, etc.
               | These discounts are often 50% plus, but the shares likely
               | have a 1:1 economic value to other share classes in a
               | sale, except the most recent preferred that get to use
               | their preference.
               | 
               | Anyways the reality is going to be determined by each
               | company's details, but option strike prices at private
               | companies are generally much lower than the current going
               | price for preferred due to the discounts provided by the
               | 409a valuation.
        
               | toomanyrichers wrote:
               | Yes. For instance, at an early stage company I co-
               | founded, we saw 409A of 10% of the most recent priced
               | round.
        
           | Aurornis wrote:
           | They raised $200M and sold for $1B.
           | 
           | Options from the last raise would be under water, but they
           | operated for years before that raise. There are likely a lot
           | of employees doing reasonably well.
        
             | abofh wrote:
             | The amount they raised is meaningless to an option holder,
             | only the valuation. If the employee joined at the 1.5B
             | valuation, they got nothing
        
               | sushid wrote:
               | Not nothing, just a fat haircut of ~40%, right?
        
               | shuckles wrote:
               | Nothing is the best case (if they didn't exercise
               | options). You're right: some lost money on the
               | transaction if they did exercise, outside special
               | consideration.
        
               | theogravity wrote:
               | In some cases, they probably have lost money if they
               | early exercised at that valuation.
        
               | mattpratt wrote:
               | They wouldn't have exercised at that valuation. The
               | options would be priced based on the 409a, which would be
               | much much less than 1.5B.
        
               | theogravity wrote:
               | Depends on when the 409a was performed and when the
               | exercise happened. When the startup I work at got our
               | Series A, a new 409a was done and increased the share
               | price by roughly the same multiple of the new valuation,
               | and now I have a wide spread for AMT should I exercise my
               | options because of the new 409a.
               | 
               | So it's possible for employees to have joined after the
               | new 409a when it was valued at 1.5bln and early exercised
               | against that value.
        
             | sida wrote:
             | I don't think you can just say that bout the last raise.
             | 
             | Depends on the exercise price. Exercise price is lower than
             | the preferred price that the investor paid. Due to the fact
             | that investors get preferred shares.
             | 
             | 409a can often be 20% of the preferred valuation.
        
         | notwhereyouare wrote:
         | >it's a key part of maintaining a remote culture.
         | 
         | is it? We don't do this at my company and I feel we have a good
         | culture
        
         | AlchemistCamp wrote:
         | Why Loom though? There are alternatives like Awesome Screenshot
         | that don't have a garbage Chrome-only dev/support target.
        
       | fortyseven wrote:
       | That's silly, it's only like 9.99 on Steam. ;)
        
         | chungy wrote:
         | $5.99 on GOG. That was my first thought as well. Hadn't heard
         | of the Loom described in TFA before.
        
       | technics256 wrote:
       | If you have a mac, Cleanshot X I find is better across the board
       | 
       | cleanshot.com
        
         | terpimost wrote:
         | I wish they would have web/windows/linux version
        
         | breakfastduck wrote:
         | Absolutely brilliant software. I use it absolutely constantly
         | at work, brilliant UX and it fits into macOS so well.
         | 
         | Have yet to find anything remotely close in terms of quality
         | for screen capture / annotation / recording.
        
       | zoogeny wrote:
       | I applied to Loom several years ago while they were still tiny.
       | The CEO sent me a Loom thanking me for applying and asking me to
       | send him back a Loom describing why I was excited to work for his
       | company. Something about that rubbed me the wrong way at the
       | time. I didn't reply and dipped out of the interview process.
        
         | 1123581321 wrote:
         | I like that. Much faster than writing a cover letter or
         | application email and shows you understand what they make. I
         | take it you weren't that interested in their product.
        
         | WXLCKNO wrote:
         | That's fine. Your options would have only been worth
         | 
         |  _Checks notes_
         | 
         | Millions of dollars.
        
           | woeirua wrote:
           | Nope. Loom was last valued at $1.5 billion in 2021, so with
           | this acquisition a lot of people's options undoubtedly got
           | totally wiped out due to liquidation preferences.
        
             | y_gy wrote:
             | This comment misunderstands how liq pref works. Liq pref is
             | about the _amount of money invested_ ($175M), not about the
             | valuation. At a $975M exit and a par-for-the-course liq
             | pref of 1.0, it is very likely that all shareholders will
             | have made money on the exit.
        
               | woeirua wrote:
               | TIL. Thanks for pointing that out!
        
               | claytonjy wrote:
               | Shareholders who got in before that last round, that is.
               | Employees who joined in the last few years will likely
               | have underwater options unless Loom internally repriced
               | already-granted options.
        
               | sushid wrote:
               | Why are they underwater? The "value" of their options
               | would have been the preferred share - common share price.
               | So it would have been a fat haircut but likely still
               | netted them some number > common share price, no?
        
               | wferrell wrote:
               | Are you counting employees that joined after the 1.5B
               | valuation?
               | 
               | I am sure they made money but not what was expected
               | (exiting above 1.5B).
               | 
               | How are you determining par for the course liq preference
               | of 1.0? Where does that data come from? I ask genuinely
               | as the small sample of companies I know of personally
               | have liq preferences greater than 1.
        
               | depereo wrote:
               | if they had options, i.e the ability to purchase stock
               | at, say, $10, but the company was sold with that stock
               | being worth $9 only, then exercising those options would
               | _lose_ them money.
        
         | latchkey wrote:
         | Wow, what a great filter the CEO came up with. If someone
         | doesn't want to use the product, they probably won't make a
         | good fit to work there.
        
           | malfist wrote:
           | You don't have to drink the koolaide to be a productive
           | member of the team.
           | 
           | Drinking the koolaide doesn't mean you'll be a productive
           | member of the team.
           | 
           | Pretty pointless of a filter
        
             | HL33tibCe7 wrote:
             | Maybe in a big company, but actually I completely disagree
             | with this in the context of a small startup. In that
             | context, having a tight team of people who are highly
             | passionate about the product is _essential_.
        
             | jjtheblunt wrote:
             | I think the point is the CEO was aware of the old advice
             | "make what you'd want to use", and just decided to roll
             | with that advice in mind.
        
             | paxys wrote:
             | Using the product your company makes in the way it is
             | intended to be used isn't "drinking the koolaid". If you
             | aren't comfortable doing that then you really shouldn't be
             | working there.
        
             | latchkey wrote:
             | Did you mean to say the same thing two different ways?
             | 
             | > _koolaide_
             | 
             | In reference to the product, it is Kool-Aid.
        
         | paxys wrote:
         | Why even apply to a company if you don't want to use their
         | product?
        
           | zoogeny wrote:
           | I thought (and still think) their product is a great idea.
           | 
           | Some people here seem to think my objection was being asked
           | to use the product. It was actually the content of the
           | message I was asked to send that bothered me. It wasn't
           | "explain how your experience would be useful in this role",
           | or "explain your feelings on the technical aspects of this
           | product". It was something closer to "show me how excited you
           | are to work here".
           | 
           | I don't know why but at the time it felt like being asked to
           | grovel. My stupid pride, I guess.
        
             | paxys wrote:
             | Well _were_ you excited to work there? For a startup that
             | usually matters as much or more than technical skills and
             | experience. If the founders are giving you a significant
             | chunk of equity in their company then they want to make
             | sure you are in it for the right reasons, and won 't bounce
             | as soon as you reach your vesting cliff.
             | 
             | If you think answering this simple question is a hit on
             | your pride then yeah, you were probably not a good fit.
        
               | zoogeny wrote:
               | It is hard to remember how I felt about the company
               | before (as opposed to the product idea). To be even more
               | clear, the request was explicit. Like "we are super
               | passionate about this product here and want people who
               | are just as passionate, send us a video showing how
               | excited you are".
               | 
               | I'm sure some others can't understand and I view it as a
               | mistake. 2 minutes of performative "I can' wait to be a
               | full stack engineer!" or "we're really going to change he
               | world!" energy might have netted me some big payout? If I
               | passed the interview? Who knows.
               | 
               | It's one thing to have genuine passion for working hard,
               | doing a great job, making a great product. There is
               | something else in being asked to make a video performance
               | of that.
               | 
               | It's something like how I hate leet code. It is almost
               | just a hoop you jump through to prove you are willing to
               | jump through hoops. But I suppose it does provide many
               | companies with a lot of value. And some of those
               | companies end up exiting high. Maybe if I was less
               | prideful I could have taken more advantage.
        
             | tqi wrote:
             | I don't feel like it's necessary to take sides on this one
             | - seems like Loom gave you some signal on what company
             | culture looked like on the inside, and you decided it
             | wasn't a good match. Seems like a positive
             | interaction/outcome for both parties?
        
             | nugget wrote:
             | In my experience as a founder, excitement to work in a
             | particular area is way more important than
             | experience/skills. Ideally you have both. But lack of
             | enthusiasm for a product, especially a niche product, kills
             | a culture.
        
             | notJim wrote:
             | At a startup, you need people who are excited to make the
             | product a success, not just someone who's gonna churn
             | through tickets and tick off boxes. They were probably
             | looking to see if you were going to commit at that level.
             | Totally get why this rubs some people the wrong way, but
             | probably just means it's not a good fit.
        
             | 1123581321 wrote:
             | I'm sure they didn't mean to give you that impression.
             | That's a good lesson for people making these requests. If
             | the CEO had worded it more evenly ("send me a Loom about
             | what interests you in working for Loom") you might've sent
             | one in, and the people who wanted to demonstrate sheer
             | enthusiasm to maximally fulfill the request still would've.
             | 
             | (Also, I still think you didn't much like the product... :)
             | )
        
           | rchaud wrote:
           | Because I don't want to be deluged with marketing emails
           | after signing up for yet another SaaS.
        
         | dimgl wrote:
         | This is hysterical. Looks like the CEO was spot-on.
        
       | chenster wrote:
       | This reminds Buffer how simple the idea was and how well they
       | executed it. A good product doesn't have to be complex.
        
       | simplyluke wrote:
       | Interesting if not surprising to see the criticisms here. We use
       | loom extensively at work and as a remote employee it's one of my
       | favorite collaboration tools. Sending a video explaining a
       | problem while I walk through code is often much easier than
       | getting on a zoom call, and Loom is absolutely easier and more
       | feature-filled than other forms of screen capture.
        
         | zegerjan wrote:
         | Whats wrong with the Slack version? It's on-par UX for me for
         | recording, and wins just because it's already in Slack?
        
         | heisgone wrote:
         | The issue that I have is that everyone that praise Loom are
         | talking about how they enjoy using it to create videos. I don't
         | hear anyone saying they enjoy consuming them. Do you?
        
           | earthling8118 wrote:
           | I can give you the opposite opinion. I hate loom. I've never
           | made a video with it. I've only had the displeasure of
           | meeting a few people who used it for everything. It isn't fun
           | to use. I'd rather have a block of text and maybe some
           | screenshots l.
        
       | zelphirkalt wrote:
       | Future will tell, whether Loom becomes enshittified, like
       | basically everything else Atlassian touches or produced. Lets see
       | how much usability will be impacted by putting it behind
       | attrocious Atlassian logins and adding new unwanted features and
       | integrations to it.
        
         | conqrr wrote:
         | It's almost a guarantee in SaaS. Look at Salesforce with
         | Heroku, Tableau and Slack.
        
       | conqrr wrote:
       | At some point, companies become big enough that innovation is a
       | risk (Innovater's dilemma). Atlassian is likely at this stage.
       | Ofcourse, loom's tech is nothing impressive, one could argue that
       | only a small segment of enterprise Loom customers would be
       | willing to convert to Atlassian ecosystem. Nonetheless, the show
       | must go on and Atlassian has to choose action instead of inaction
       | to please the stock market. Good exit for loom though!
        
         | faramarz wrote:
         | I think it's more likely that Atlassian gives it away for free
         | to its client base .. groups like Linear are coming after them
         | and tools like Loom make a material difference in getting
         | quality work out the door. we use it for outward facing and
         | training material, but the royal honey is when you can async-
         | align on product initiatives down to the pixel. Video is a
         | powerful story telling tool in today's remote world.
         | 
         | Figma on the other hand will have to sway towards Atlassian
         | territory to add value to the tech bit of the pipeline. the dev
         | mode has made it clear they are headed that way, on their own
         | terms.
         | 
         | I just wish that more founders prioritize enterprise customers
         | and clear the way to onboard by investing in compliance (SOC-2)
         | reporting early! it's a total showstopper and that's
         | unfortunate for all sides.
        
           | dalex00 wrote:
           | Atlassian gives not much out for free the new whiteboard
           | feature in confluence will also be monetizes like everything.
           | 
           | E.g. automations for their products will cost soon meaning
           | you need to upgrade your product to next tier. After we
           | implemented everywhere...
        
         | eastbound wrote:
         | Atlassian is not afraid of innovating, they can't. They just
         | hired the worst developers again and again. Good students go to
         | Canva, dropouts go to Atlassian.
         | 
         | Talk to partners. Everyone is pulling their hair at the new
         | APIs. It's _architecturally_ bad, inside their systems. Even
         | the architects are outputting crap! The best programmers of the
         | company!
         | 
         | I've move my data outside Atlassian to prevent loss...
        
           | heisgone wrote:
           | In 25 years, Atlassian is by far the worse platform I had to
           | write code for. Worse than Oracle. You smell the pile of turd
           | you are sitting on at every corner. For obvious reason, they
           | embraced the corporate agile movement and can't coordonate
           | anything. Their software is a patchwork of nonsense.
        
       | pibefision wrote:
       | Microsoft implemented the same functionality in Office365 (it's
       | called Stream). I think it's a great exit to sell to Atlassian.
        
         | baq wrote:
         | Timely, too; in a year everyone will have something like this
        
         | vxNsr wrote:
         | I don't see where to use it or how, doesn't appear to allow you
         | to record your screen...
        
       | paxys wrote:
       | I like Loom, but once Slack launched clips and huddles there was
       | really no reason to continue using it (nearly 100% of our usage
       | was recording a video clip and posting it to Slack). Wonder what
       | Atlassian has in store for the product.
        
         | a13o wrote:
         | The 5 minute cap, and difficulty getting a slack video URL to
         | paste into code review tool or bug tracking tool, is what led
         | us away from Slack videos.
         | 
         | If Slack stepped it up, it'd probably come down to who has the
         | better bundle price.
        
       | itomato wrote:
       | Is this another Bitbucket in the making?
        
       | Legion wrote:
       | Ask me about LOOM
        
         | mayormcmatt wrote:
         | So, tell me about LOOM.
        
           | kridsdale3 wrote:
           | There it is.
        
       | sidcool wrote:
       | Nobody likes Atlassian products but everyone uses them.
        
       | throwaway2990 wrote:
       | Another product for atlassian to trash!!! Awesome!
        
       | Spunkie wrote:
       | I consult with a very large variety of businesses and literally
       | my only interaction with loom in the wild is when a few LMS I'm
       | in started randomly started replacing youtube embeds with loom
       | embeds.
       | 
       | Everyone hates it though because the loom embed player is hot
       | garbage and actively distracts from the experience. I've heard
       | much the same from most of my colleagues also going through the
       | LMS courses.
       | 
       | $1B seems a crazy price, but I guess overpriced garbage is right
       | up Atlassians street.
        
       | mkjonesuk wrote:
       | I use and love Loom. I am not happy about this. Their acquisition
       | of Trello was very painful and our company stopped using it
       | because of this.
       | 
       | What alternatives to Loom Pro/Team would people recommend?
        
       | tqi wrote:
       | If this[1] is accurate (a big if) 2023 rev is 35M, which would
       | make this a ~30X multiple!?
       | 
       | [1] https://getlatka.com/companies/loom
        
       | HL33tibCe7 wrote:
       | The natural cycle of enshittification of SaaS products continues
        
       | m3kw9 wrote:
       | If you have a mac, buy Compressor app from Apple set up Folder
       | watch, use Zoom to start an empty video meeting to show video of
       | yourself, minimize(shift cmd m) and float(cmd alt f) the zoom
       | window, then use MacOS screen record(cmd shift 5) to record.
       | 
       | I can get this screen grab setup up running in 10 seconds. You
       | don't need Loom for most cases
        
         | codemac wrote:
         | You can use quicktime to show your webcam + cmd-shift-5 as
         | well.
        
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