*“As 1993 wore on, it became increasingly difficult for me to justify my personal participation in a policy whose tentative nature was being exploited by the Serbian aggressors. We were dealing fairly well with the humanitarian symptoms of the Bosnian war, the refugees and the displaced, but we weren't treating the causes. There was a tendency among administration officials to give public emphasis to the humanitarian issues as a way of disguising the lack of a consistent political approach. I sent several back-channel memos to Christopher suggesting variants of forceful responses but received no acknowledgement that they'd ever been read.” Zimmermann, 226.