2000 1) What are the Official Grateful Dead Hotline numbers? West Coast: 415-457-6388 or 415-457-8457 East Coast: 201-744-7700 Ticket Problems: 415-457-8034 M-F 11am - 5pm PST Merchandise Info: 415-898-4453 To order merchandise: 800-CAL-DEAD 2) How do I order tickets by mail? The Grateful Dead Ticket Service (GDTS) is set up for ordering Grateful Dead tickets direct by mail, bypassing the monopolized TicketMaster. Here's how it works: Basically the Dead have a Spring, Summer, and Fall tour run, as well as assorted other concerts (though these are usually in California). Anywhere from one to two months before each tour, GDTS will announce on the hotline [see #1] mail order dates for that tour. Note that each tour may be broken up into several different mail order dates for different shows. This fragmentation is done so GDTS can process the thousands of requests over a period of time. Typically the hotline message will be five days before the actual mail order date. This means you have five days to get your order (and money!) together. GDTS mail orders are processed on a first come, first served, basis by the date your order was POSTMARKED. However, if there are more postmarked orders for the first mail order date than there are tickets for that show, GDTS will collect all the ticket orders for that day, and employ a random selection process for filling orders. The important idea here is to get your mail order postmarked on the first day mail order is announced for the show you want. For example, if the first mail order date is April 9th, go to your post office and get a postal employee to hand postmark your order on that day. It's illegal for the post office to postmark any date other than the current day, so don't try to get them to postmark a day earlier or later. The actual instructions for mail order are described below. I cannot stress enough to follow the instructions EXACTLY; if your order is wrong, you WON'T get your tickets, unless someone at GDTS is feeling charitable that day. **Example: Joe Deadhead wants to order two tickets to both shows for the Knickerbocker in Albany, New York. The summer dates are for June 11th and 12th. Items needed: 0) Mailing #10 envelope addressed to GDTS Inside the #10 envelope: 1) 3x5 Index card 2) Money order for tickets [and registered mail fee] 3) #10 return envelope for tickets 0) Outside #10 envelope, addressed to GDTS. Please include your name, return address, the dates and # of tickets for each on the OUTSIDE of your order. The address to send your order to is: Grateful Dead Ticket Sales - Name of Concert P.O. Box C-S 8190 (usually ether the box number is 8190 or 8150) San Rafael, CA 94912 this address occasionally changes, always confirm it before ordering, by calling the mail order hotline (415) 457-6388. Example #10 outer envelope: Joe Deadhead 12345 Terrapin Way Big River, TN 01812 Grateful Dead Ticket Sales - Albany [2-6/11, 2-6/12] P.O. Box C-S 8190 San Rafael, CA 94912 1) Index Card: A 3x5 index card-NOT PAPER!-, any other size will not fit in our files and may get lost. On this 3x5 card, write in the upper left hand corner: Your FULL NAME Your Address Your Area Code and Phone Number Work number (optional) In the middle of the card, put how many for which date. Put your ticket request by preference: -if you want tapers tickets make sure to write TAPER next to you request -Specify GENERAL ADMISSION or RESERVED SEATING if this option is available, or; -ANYTHING AVAILABLE- as your last preference is the best way to ensure that you get something instead of nothing. Example 3x5 Index card: Joe Deadhead 12345 Terrapin Way Big River, TN 01812 H - (325) 458-0989 W - (325) 466-0954 Albany 6/11 - 2 tickets @ 26.00 = $ 52.00 Albany 6/12 - 2 tickets @ 26.00 = $ 52.00 (TAPER/GA/RES/ANYTHING AVAILABLE) registered mail = $ 6.75 -------- $110.75 enclosed Note that if you don't want to be so verbose that it is OK to just specify the tickets and preferences and not the math part. 2) Payment. Total up all your tickets. GDTS recommends you have your tickets sent back to you via registered mail. GDTS will take care of the registered mail, you will not have to do anything, EXCEPT add in the money order $6.75 for the registered mail fee. GDTS will ONLY accept either a US POST OFFICE MONEY ORDER or an AMERICAN EXPRESS money order. NO OTHER MONEY ORDERS WILL BE ACCEPTED! Note that I have heard that American Express may charge a $5.00 refund fee incase your ticket request is rejected; Postal Money Orders have no refund fee. Make payable to: GRATEFUL DEAD TICKET SALES-CONCERT NAME for the exact amount. Make sure your name and address are on the money order. Keep your receipt!! If your order is not filled your payment will be returned to you. No personal checks or cash EVER!! Note that the total amount on the postal money order MUST BE EXACT. Since the ticket office may receive more requests than there are tickets, they will process the correct requests first, and you may miss out. I've been rejected for tickets on a sold-out show because my money order was $0.50 too much! Example: Joe wants two tickets to each Albany show, and each Albany ticket is $26.00. The registered mail fee is $6.75. Payment = ( 4 tickets * $26.00 ) + ( 6.75 Registered Mail fee ) = 104.00 + 6.75 = 110.75 Make out money order to GRATEFUL DEAD TICKET SALES - ALBANY for $110.75, with Joe's name and address. Joe keeps the receipt. **** CANADIAN MAIL ORDER ADDITIONAL INSTRUCTIONS **** If you are ordering from Canada, here are some helpful instructions: Ticket prices are the same, of course, only in US dollars. There is only one option for canadian orders: canadian postal money orders in u.s. currency. THERE IS NO OTHER ACCEPTED FORM OF PAYMENT (i.e., no american express money orders as is ok in the u.s.). Have your mail hand-stamped by the canadian postal workers. Instead of putting stamps on your return envelope (SASE), add an extra dollar (US$1.00) to each money order (or to one MO per envelope, if multiple orders per envelope are allowed) so that GDTS can purchase the appropriate amount of US postage for your return envelope. You may need to add more if ordering more than 8 tickets. You can also include an International Reply Coupon (IRC) instead of the extra dollar on the money order, but with IRCs now at $3.50 each, including the extra buck is significantly cheaper. Since your mail is passing through two postal and border systems IT IS HIGHLY RECOMMENDED THAT YOU REGISTER YOUR MAIL. The price is the same as for american orders ($6.75); just ad e8e d this amount to your canadian money order. Finally, your order will take a little longer than an american order because of the border and postal issues, but it does work! [Thanks to joseph muller - JMULLER@SSCvax.CIS.McMaster.CA] 3) #10 Return Envelope: Include a #10 sized Self Addressed, Stamped Envelope for your tickets. This envelope can be folded in 3 to fit in the outside envelope. PLEASE do not decorate your return envelope with Grateful Dead art or mention of tickets, it only invites theft. (For example: Tickets Enclosed) We do love and display the artistic and colorful incoming order envelopes!!! Make sure to include correct postage. Currently this is $.32 for 1-8 tix, $.55 for 9-16 tix, $.78 for more than 16 tix. We recommend that you have your tickets sent back by registered mail. Include the fee for this in your money-order, do not add extra postage. This fee does not include postage, you must still put a stamp on your return envelope. The fee for this service is currently $6.75. NOTE: Please put the correct number of stamps on the return envelope. Registered mail does NOT include stamps, you must always put stamps on the return envelope. Return Postage: .32 for 1-8 tix [I always put 2 stamps on, anyway...] .55 for 9-16 tix .78 for > 16 tix $6.75 Registered mail Example #10 return envelope: [Note: No address for GDTS. They have a stamp.] Joe Deadhead 12345 Terrapin Way Big River, TN 01812 Other Rules: One order per envelope and one order per person. Each person must fill out their own order. Duplicate orders of any kind will cause disqualification of all involved orders. (Which means: If we announce 3 concerts in the same city, you may order the maximum number of tickets to all 3 concerts in one envelope, unless we state otherwise. Mixed orders or orders for more than one city in one envelope will not be accepted.) All orders will be filled on a "first come, first served" basis by date postmark, NOT by when we receive them. NO METERED MAIL, EXPRESS MAIL, OR FEDERAL EXPRESS ACCEPTED!! Make sure your envelopes are stamped. Postal employees may by habit meter your mail if you don't watch them. (Express Mail and Federal Express are never accepted and are a waste of your money) If we decide to do a random selection mail order we will announce it on the hotline before hand. (If we receive more mail postmarked the first day than we have tickets for, then the mail order automatically becomes a "random selection" mail order.) The mail order hotline (415) 457-6388 will give the correct information and address to mail for tickets. Do not use any other address or your request will not be filled!! If the hotline instructions are different from the above, then always follow the hotline instructions or your order may be canceled. Please write to us with any suggestions, problems, praise or complaints at: Grateful Dead Ticket Sales P.O. Box 9812 San Rafael, CA 94912 DON'T SEND TICKET REQUESTS TO THE ABOVE ADDRESS, THEY WILL BE RETURNED! . 0