Troubleshooting is Easy; the Manager is an Asshole
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I still remember that time when I am in charge of communicating
with another team because a GUI tool used for generating some
boiler-plate code shows an error message and does not work.
I receive an e-mail from the team with some points to check,
check them, and can work with the GUI tool.
I send the e-mail to the users in my project.
Some manager comes to me and asks if that solution is good enough.
Yes, it is!
But, he has to involve other managers.
Well, checking the environment and configuration is a part of troubleshooting!
It solves the problem.
What else do you need?
Just test and thank me, you asshole!